bought a Genesis GV80 from Rick Case and couldn't be happier with the experience. I'm a pretty direct communicator -- I don't want to be sold or pressured. I want access to the cars, time to think through my options, and a fast, no-hassle buying process once I've made a decision. Kash, my sales rep, absolutely nailed it. He understood my style right away, gave me the space I wanted, and moved quickly when I was ready to buy. No games, no runaround -- just solid, respectful service. Huge shoutout as well to Matt and Gene in sales management. They helped streamline the process even further and made sure everything ran smoothly behind the scenes. What really stood out is how the entire team at Rick Case matched their sales style to my buying style -- which is the opposite of what you get at most dealerships. Highly recommend this place, especially if you appreciate a no-pressure, customer-first experience. read more

When I purchased my G80 I was sold on the VIP service etc with Hyundai's Luxury brand. All was good in CA where I purchased the car, however since moving to GA I have received notices for two recalls. When I called Rick Case Roswell last year to schedule I was told that it would be six weeks before the first available recall service appointment. On the day of the appointment the dealership was closed due to the hurricane and I was told that I would have to wait another six weeks. Works schedules and life have interfered so this month I finally was able to schedule time off to drop the car off. When I scheduled I was told that they would have the parts for both issues and be ready to complete the work in one day. Well today was the day, dropped the car off and was told that they would be working on the two recall issues and call me later when they were done. Two and a half hours later I get the text message saying that they were done. I get a ride to the dealership and when I go pick up I was told that they only did service on one item and that they would call me when parts arrived for the second item. I say "wait, you said that you were prepared to do both items, what happened?" The service writer tells me that they have to inspect the vehicle first to determine if the car indeed needed the recall repair, and that my car DOES need it. Colossal waste of my time and they did not seem to care that it practically takes an act of congress for me to get time off. I felt dismissed, this was no where near the level of service that I was sold when I purchased my G80. The funny thing is that prior to the appointment day Rick Case Hyundai was sending messages offering to sell me a new vehicle while I'm there. I don't think that will be ever happening after my experiences with this dealership. Sorry to be so long with this review. No one at the dealership wanted to take my phone call so maybe someone there will see this and pass it along. Based on other reviews here, I kind of doubt that they will even care. read more

I have waited a day and a half for a "service advisor" to reach me with a quote for a part including installation. So far, nothing. The purcase of my Kona went well 2 years ago but their service department, horrific. In the end I ordered the part online and will have it installed elsewhere. Avoid. read more

I bought a shiny new 2025 Hyundai Santa Fe in 2025, paying a cool $38,000, or so I thought. Turns out, it was actually a loaner with nearly 2,400 miles under its belt--so much for 'brand new.' That little detail voided my warranty, and I didn't find out until my oil change turned into a revelation. I insisted that they do the right thing, and miracle of miracles, they did--after I've been shuttled around to 14 lenders with my stellar 683 credit score. Fast forward: I try to refinance, but no luck--my credit took a nosedive to 642 thanks to their shenanigans. Talk about getting completely and utterly screwed! I had to file a FTC report just to get this BS full of inquires. read more

Rick Case is a horrible dealership. Sales personnel send links to YouTube to demonstrate Genesis GV70 car features they are so unfamiliar with the vehicle. The alleged red carpet experience is nonexistent and nothing but advertising hype. It takes 3/5 days to get call back on the possibility of receiving a loaner vehicle as promised in their ad campaign. I tried to get an appointment at Atlanta Genesis for an instrument failure and was told the wait would be until July. There is nothing luxurious about the Genesis experience: it is pure Hyundai. Don't be fooled. read more

Thank you Ali I typically let the current man in my life negotiate car deals on my behalf. However, I did this one on my own. Thank you Ali and Dylon for making this a pleasant experience. I left the entire experience with a smile and I would recommend this dealership and Ali to everyone I know. Thank you for helping make me excited to buy another car. To everyone on your team....Thank You! read more

5 Stars! Huge thanks to Taylor and Aiden! As a busy single mom, buying a car was the last thing I wanted to deal with. But Taylor Emery at Rick Case Hyundai made the experience incredibly smooth. He was patient, knowledgeable, and truly listened to my very specific needs--he found a car that matched 100%! Aiden in finance was amazing too--super helpful, explained everything clearly, and worked hard to get me where I needed to be. Everyone, including manager Gene, was warm and supportive. I couldn't be happier with my experience! -One grateful Mom! read more

Rick Case Hyundai Roswell - Taylor of Rick Case Hyundai - Car Dealers Near Me - Roswell, Georgia

If I could give zero stars, I would. Buying my 2023 Hyundai Palisade from this dealership has been nothing but a nightmare. From the moment I drove it off the lot, it has been problem after problem after problem and instead of standing behind their product, Rick Case Hyundai has been completely dismissive, unhelpful, and downright neglectful. Every time I've brought up issues, I've been met with excuses, shrugs, or brushed off entirely. No urgency. No accountability. No care for customer safety or satisfaction. For a dealership of this size, their lack of professionalism is shocking. They should honestly be ashamed of how they treat customers after the sale. This experience has cost me time, money, and stress, none of which they seem to care about. I trusted them with a major purchase, and they failed at every turn. Save yourself the headache. BEWARE of Rick Case Hyundai in Roswell. Go anywhere else. read more

I rarely write reviews, but my experience at Genesis of Roswell in Atlanta, GA was truly disappointing and warrants sharing. From the very first phone call--which was routed through a call center rather than connecting directly with the dealership--the process felt impersonal and frustrating. I was bounced around before finally being assigned to a service advisor named Norris. Unfortunately, things only got worse from there. Norris was not only unhelpful, but his tone was consistently unfriendly and, at times, demeaning. Rather than guiding me through the service process or answering my questions with patience, he spoke in a curt and dismissive manner that made me feel like a burden rather than a valued customer. There was no sense of professionalism, no courtesy, and certainly no attempt to make the experience a positive one. The situation became so unpleasant that I made the decision to have my GV70 towed from Genesis of Roswell to Genesis of Atlanta--where I normally go and where the service is always top tier and unmatched. The difference in customer care was night and day. At Genesis of Atlanta, I consistently feel like a valued customer, and I regret ever straying from them. For a luxury brand like Genesis, I expected a level of customer care that matches the quality of the vehicle, across the board. Instead, I felt frustrated, disrespected, and completely let down. I won't be returning to this dealership and would advise others to consider different options if you're expecting respectful and quality service. read more

They featured at least two vehicles on their website as "on the lot" that they clearly didn't have. When I called just before leaving to confirm my appointment to see a specific vehicle, I was again told it was available, which was completely untrue. When I arrive I was told it was apparently "at sea" and wouldn't arrive for 3-5 weeks. Bait and switch. I walked. I checked their website again the next evening and the missing vehicles are still being advertised as on their lot. If the dealer doesn't respect you enough to be honest with you about their inventory, why would you ever trust them with such a major purchase? read more

Terrible service. I went in there to get my car serviced and the mechanic talk to me like if I was a pure retard.

I bought my 2024 Santa Fe Hybrid in July of 2024. Hands down, it was the easiest buying experience. Now, almost a year later. I am having my first complimentary oil change. It was easy to book the appointment on the app; they took me on time, and it took a little less than an hour. Free WiFi, clean & quiet place to work while waiting. I ordered touch-up paint from parts; they were very friendly and helpful. I needed an area of my tint touched up where it had bubbles, and Gene, the manager, took care of that for me on a separate date. I'd buy from them and use them again. No frills, just hard working people that seem to enjoy their jobs and want to do the right thing by their customers. read more

Had a oil change done. Wife picked up the car later after-hours. After driving a bit, all 4 tires shows low pressure warnings. This was late at night. She was stopped in a nearest parking lot. She did not risk driving when all tires had warnings. I had to drive all the way over to help out. Realized that all 4 tires were inflated at 25 psi instead of the required 35 psi. So had to manually pump all the tires in the cold weather. Next day messaged the Service Coordinator who has been working with us. He did not have the courtesy to respond - let alone apologize for the mistake. read more

2024 Santa Cruz, lost power and would not accelerate over about 35 MPH. Took to Rick Case in Roswell 2 days later only to be told that they could not replicate the problem and therefore nothing could be done. No pending or current codes and the software is not sophisticated enough to hold past error codes? Went home with a vehicle that as far as they know can lose power anytime anywhere. Not happy with their answers and lack of concern. read more

Don't sell your car to these people!! I dropped my car off and I told them I would have the title on 2-3 days. I told them I had the title in hand and I'll drop it off when they have the check cut and in their hand. One week later, they're telling me it takes TWO WEEKS for their accounting department to cut a check !!! WHAT ?!?! read more

Searching several car dealerships in our area. We walked into Rick Case Hyundai. We were treated like royalty. We purchased the car we wanted and were happy with the price. Everyone was so helpful. Our salesman Jonathan Rivera, General Sales Manager Gene Mosco, and Business Manager Claud Brackett. Thank you all for a wonderful buying experience. I recommend them highly. We love our new car. Sharon and Floyd Jones read more

I recently purchased a used vehicle from Rick Case Hyundai. Upon picking up my new/used car, I noticed that there was a warning message on the display. As it turns out, the vehicle required a $500+ service. Without hesitation, the management team at Rick Case offered to keep the vehicle, get it serviced, and put me in loaner, or allow me to take the vehicle and get it serviced myself, and then reimburse me for the expense. I chose the latter, and Rick Case fulfilled their end of the bargain without a hitch. They gave me a fair deal on my trade-in, they gave me a fair deal on the purchase of the new vehicle, and they stood by their word and reputation. What more can you ask for from a car dealership. read more

I purchased an SUV from Rick Case in Roswell and had the best experience ever. Our Salesman was Brandon Holmes and he provided us with a fantastic and superb level of Customer Service from beginning to end. I can't say enough great things about him. I highly recommend this Dealership read more

Don't go here. We bought an elantra hybrid from a Different dealer who cannot fix the recall issue that we were notified about. We were sent to a different dealer. Unfortunately we ended up at this terrible dealership. They mixed up the numbers in our VIN and we suggested that maybe they made a mistake when charging us and saying we did not own the car that we drove in. They proceeded to tell us that we had never purchased a car and that our car was actually owned by somebody else. We then contacted the dealer from whom we bought our actual car. And they sent us the original title that indeed showed that they did not sell us a used car, and also mentioned that the Rick case team closely watches their dealerships and would want to know about this ridiculous issue. They recommended that we get in touch with Rick case personally, but of course we did not have their contact. Regardless, go to a different dealership. The salesman and manager were condescending and when their mistake was realized there was not even an apology. Total joke. Stay away. read more

They have the best and nicest customer service. They truly take care of you and make you feel comfortable. It's hard to find a place that is welcoming and offers great mechanical service. I highly recommend this location for your car. read more

Buyers beware - Dealership straight up lied to my face. I walked in educated on a certain car and what payments would be at different rates. Navid (Sales Consultant) and I talked for ~hour about the car / trade in / other options. When we got to talking payment numbers, the monthly payments were MUCH higher than what should have been. When I asked what the interest rate was, he pulled up the Hyundai website and said "6.39%, the best the Hyundai offers right now." I walked out and ended up buying at a different dealership at the rate and payments that I was expecting. Later did the math and discovered that Rick Case Roswell was lying to me with hopes of getting me to sign in a 17.8% interest rate. Feels like that should be illegal... *Also this delay made me miss my round of golf that I wasn't happy about read more

Mr. Payne I need your assistance in a matter of utmost concern and something that has been dragging out for over two months. I would like to deal with this quickly as I have tried to contact you via your direct line and your mobile number, I even took time to come to your dealership to address this issue in person yet you declined to meet with me or even come out and introduce yourself. . I personally am a GM in the automotive business and am appalled at the treatment I have received from your service department and by you refusing to meet with me, you should be ashamed of your treatment of a customer. If one of my service managers treated one of our customers like this he would not be a service manager for me any longer. I also was left in a room upstairs for over 45 minutes with no information. I had to walk back downstairs to find out what was going on. I hope we can come to an agreement on the mentioned car before I escalate this to Hyundai Corporate and BBB as well as a review and CSI. I truly hope to avoid this . ALM Roswell has had a car on your lot since 11/06/22 We were told the transmission was ordered and you were waiting on it to arrive. 2 months later my service manager gets mixed information about the vehicle. As well as a mysterious $400.00 FEE Associated with "Speaking with Hyundai corporate engineers." I am glad I recorded the entire conversation I had with Eddie King. In closing this has also reminded me why customers dislike car dealerships. I am also forwarding this email to your Rick Case Corporate office and Hyundai Corporate office. VIN 5NMS53AA3LH302521 SANTA FE read more

We bought our first Hyundai SantaFe (a 2009) from Rick Case Hyundai Roswell in 2011. Since then we've bought three more SantaFe's (a 2014 and a 2018) from them. Most recently our 4th one is a 2022 SantaFe Calligraphy . . . which we bought just last week. We have found the team at RCHR to be absolutely wonderful. On our recent purchase Sales Manager Karen Dewhurst found the car we wanted, handled the sale magnificently, made us a great deal and was fun to work with. We also want to give shout outs to Finance Manager Eli Gonzalez and to Service Manager Andrew Steadman. The SantaFe is a dependable, stylish and economical car. Lots of safety features and reasonably priced. Give them a visit if you're looking for a good deal on some new wheels. read more

Hey you guys I went to this dealership and I filled out an application, and they gave me the paperwork and said I was approved. Then they came back and changed the price after they already gave me an offer.i was excited and was gonna sign the papers!! I wouldn't recommend this place to anyone. read more

They accommodated me with what I requested. However there prices are high. Tried to have me do more than necessary in spite of the fact that I didn't have the miles required for those services. Tried to use the length of time I had the vehicle which was not to my advantage. read more

Went to look at a truck and dealt w/ two salesmen. One had "no idea" why it had been listed for 84 days--kept dodging the question. Came another day and spoke with a different man who tried to convince it that taking it to a mechanic before purchase was unnecessary, saying, "I wouldn't have a job if we sold faulty vehicles. We do a 15-Point inspection" blah blah. Well, we took it to a great mechanic (A Town Automotive) and he found extensive issues. One was a dangerous bolt in the frame that had come loose, gotten stripped, and would need serious repair to be safely drivable. There were other things like air filters needing replacement, a serious leak, the latch to the truck bed didn't work, etc. After telling the dealership about the bolt, they "investigated," then said they actually *couldn't sell it* due to legal issues. Some 15-Point inspection! Over 15 problems (one literally life-threatening) and TWO salesmen knew nothing about them. Hmmm... read more

I brought my car here to have recalls completed and they made it so easy. The front desk booked and appointment within 2 weeks of my initial call and my car was serviced in a timely manner. Every thing went as smoothly as it possibly could. read more

Stay away from this bait & switch disaster. One would think car sales would be looking to make deals as opposed to running people away but leave it to Rick Case to defy logic. Went there to drive a new palisade. Liked the car, wanted the car, gave clues that we would be buying. They didnt have the car on the lot but either way we negotiated a fair trade and a fair price for the car which was still at MSRP because these cars are in demand. Later when we got the paperwork they had tacked on 4k in garbage that wasnt what we discussed including paint protector (ripoff), scotch gaurd on the seats for $600, and a 20 year warranty for huge markup. Seriously, who tf is buying with intent to keep a car 20 years? If so, you know this warranty has clauses built in to not payout similar to gap insurance. At end of it all, the arrogant finance manager insisted that they don't sell cars without it. Ie: you pay for our terrible markups or else. Clearly a team of rookies as repeat customers are worth more to a business than first time buyers. Thus, we bought from where we bought our last car and came out with a better vehicle. One would think this dealership thinks they are selling vintage cars. Relax, you're selling Kia's ugly step sister. read more

"Could've been better" starting the review sounds right. Went in looking for a used car with a pretty flexible budget where the dealer took around 15-20 mins to pull the car around and finally review. We were looking at a 2016 Hyundai Sonata Limited that was $4K more than a dealership that was offering a 2020 year with better mileage. The dealer seemed quiet after subtle negotiation and completely left our group after hearing the price differences. We took it upon ourselves to use the time walking around and getting an idea of what they had in their inventory. That was a lot more efficient and worth our while since the dealer had little interaction with us for the rest of our visit. Won't be returning, especially after reading other reviews from this location..hopefully more dealers will be doing better soon when/if the economy straightens out..esspecially for the automotive market. read more

I purchase a 2015 Hyundai Genesis that would never have been on a reputable dealer's lot. Though I was led to believe that it was in a "minor" accident, within a few days after purchase I would find out that the damage was sustained was moderate. The skid plate was in tatters and missing bolts and clips. Same with the plastic molding surrounding the engine. Within 2 months the transmission was slipping. If Rick Case Hyundai had done an honest inspection under the car , they would have sent this to auction. They're not deserving of this one star that I'm giving them. Awful. read more

I brought Hyundai Santa Fe 2019 in 2021, and they have charged me $500 for some warranty which I am not sure about and when asked they said it can be cancelled in 30 Days, it been an year, I keep on dropping them emails and still no response from them. I request the team to resolve this issue. Below is the email address of the person to whom I am dropping emails. read more

I recently moved into the area and am looking for a vehicle to purchase. I booked for a test drive with this dealership and communication/scheduling has been great. We (me and my 11 yr old) were a few minutes late for the appointment and communicated it before arrival. The gentleman who I had my original appointment with was with another customer (understandably) and I was prepared to wait my turn. This is when it all started. This other person sitting next to him volunteered to take it from there and his demeanor was so off from the get go. It was clear that he decided I cannot buy the car (I work for a great company, have 2 houses and my credit score is very high). It doesn't matter if I can buy the car or not, but no one should be treated this way. After a short wait, he gave me hand signals to follow him to the car and went way in front of me. We followed him and for the second time he said they don't give out G70's for test drives, so to keep the drive short. I said of course. He disappeared again, we got in the car and looked inside of the vehicle. He came back, this time more irritated than before and said TWO more times to drive the vehicle as short as possible and get back to the dealership at the earliest. I gave him no indication that I am planning to drive long or whatsoever. This time I sensed the energy and didn't want to get on the road. I turned around and politely asked if he was sure he wanted to do this. He goes 'NO! if you are not going to buy this car', got out of the car, slammed the door and took off. I started shaking after this traumatizing experience and went into the dealership and asked for the manager. He tried to minimize it saying they don't usually hear this about this particular salesman and indicated maybe he had a bad day or something. I was not in the mood to continue the conversation and left that place. Last I saw was the manager trying to find this salesman but he was not around. I pondered on not writing this review. It is one thing to be embarrassed by strangers, but in front of your child is worse. I had to say something to save someone else from going through the same experience. This may have been avoided if this sales person hadn't volunteered, I would have happily waited for the person I actually had an appointment with. read more

First of all our salesman Lamar was incredible, very helpful and knowledge. Everyone else, complete crap. Not only are the prices on the website laughably inaccurate, the Sales Manager will try and make you feel stupid for asking for a better price. To help save anyone reading this some time, just go ahead and add about $6,000 to any of the "MSRP" prices you see on the website. Otherwise you'll waste 2-3 hours of your life at this place. In summary: Lamar: 10/10 Just about everything else: 0/10 Douche Sales Manager: -1000 read more

We have been looking for a used car for our daughter which has been pretty difficult during this season! We found a great 2015 Passat at Rick Case Hyundai in Roswell. Our salesperson, Gerald Williams, was very easy to work with and friendly. We were able to take the car to our mechanic prior to purchasing and it passed with flying colors. Our final negotiation with the manager, Karen Dewhurst, was super smooth. They were very accomodating in removing an old tint job and taking care of any dings we found. It was overall a really great experience. I highly recommend this dealership and their staff. Our daughter loves her new car. Thank you! read more

These people are CROOKS! Absolutely worst customer service. I came in with a flat tire and Andrew seemed very helpful and took me in the same day as I was needing to travel out of state urgently. I sat there, they found the nail that caused my flat and did a patch and sent me on my way free of charge! Of course I was excited and very grateful. Until my tire kept going flat. I told my husband and he had it checked out only to find out that they had ruined my tire by doing an external plug. Turns out, this is a very improper way to fix a tire and ruins the chances of ever being able to get it fixed. So now, instead of paying $30 for someone to fix my tire properly, they want to charge me $300!! To replace it! -that was the good news he said. If I could give zero stars I would. I'm surprised they even have two stars. read more

Female friend negotiated a car purchase here. Dealer refused to honor the deal after they signed an agreement and took her money. she showed me both documents and I overheard the call where the manager called carrying on about losing money. The manager called her all upset saying he was canceling the deal because she was too good a negotiator and he wasn't making money. Friend was upset. Her kids were upset. But she was just a beast at negotiation and they were poor sports. So proud of friend. Beware of dealer- read more

I highly recommend Mike as the service assistant at Rick Case hyundai. He always is very helpful, caring and very professional. Whenever I need maintenance or repair, I always contact him because Mike will do his best so my car will be in excellent condition. Thank you for your great service! read more

This car dealership is terrible my daughter came in to get her car fixed. They fixed something totally different because the same problem occurred two weeks after her car was supposedly to have been corrected. She called them back spoke with MIKE he told her they would have to get something approved to be fixed. Finally told her it got approved. She's been calling for 6 months every time they say Mike on the floor or he's not in like really . They said the part is on its way 6 months in I have to take my daughter to work pick her back up take my grand son to football practice pick my grand son up ftom football practice . All the same time I work too No one has called and said bring your car in all this time . I have never called corporate and no help at this time I need a lawsuit in process read more

Tried to schedule an appointment for a recall service. I was told they might look at the issue the recall addressed but might not. They did however offer to look at all of the parts mentioned in the recall if I paid a diagnostic fee. Otherwise they wouldn't guarantee they would look at anything. I kinda felt like I was being extorted to get a problem fixed that the manufacturer admitted was its own fault and promised to fix. I probably won't try and go back here. read more

Avoid this dealership! Worst experience I have ever had! They run bait and switch tactics, take your app, check your credit, and then make you wait for days on paperwork. Then after 5 days of being promised paperwork, they inform me that the car I was trying to buy sold to someone else on the very same day that I tried to buy it? Deceitful to say the least. read more