I called both Lancaster and Palmdale for quotes on a specific car but Lancaster wouldn't give one over the phone . I go in and talk to them , test drive the car and on the way into figure out numbers they inform me that there's a MANDATORY desert package that I have to buy for $995 . We go inside and I tell them what I'm looking to spend and they come back 5000 dollars higher and that $995 MANDATORY desert package was included . I let them know that was a cost I hadn't planned on nor wanted . I asked two more times about it being mandatory and they said yes I had to buy it . To make a long story short , I finally told them I was going to Palmdale Honda to see what they could do for me . They asked why and insisted Palmdale has same package and it's more expensive . I asked them if that was a mandatory package between Theo and Ray neither of them responded . I told them Palmdale had already given me a out the door price . They again were trying to convince me to stay, saying Palmdale only gave me a number to get me in and it would go up . I left , of course they called five minutes later that they took off that $995 dollar mandatory package to get closer to what I wanted to spend . All of a sudden now that I wasn't gonna bite on their bs the mandatory all of a sudden wasn't ! I went to Palmdale hoping they'd keep their word ( it's a car sales so you never know ) not only did they give me the price they gave over the phone but I got it cheaper . They didn't try to bs me and add stuff . I went in told them what I want , signed over my check and left . Literally zero hassle from Palmdale . Unfortunately Lancaster lost a sale . I wasn't somebody window shopping I went in with money and intentions on leaving with a car . You didn't have to sell me on buying a car . Thanks to the greed of how they do business here I will NEVER return . I just want the public to be aware of their "mandatory " desert package . read more

Stacia Delaney is absolutely the best as a service writer. She understands the value of a warranty service plan for a single woman. She reminds me of upcoming service needs, double checks with service repairmen, keeps our 3 Hondas in tiptop shape. The purchasing experience here is definitely worth it since I know Stacia Delaney will be handling everything after the sale. She is the Best Kept Secret at Lancaster Honda. read more

My experience at this dealer after purchasing my car has been terrible. I purchased in June and have not received the plates or registration for the car. My car is literally a few days away (9/1/22) from having expired temporary plates and this dealership continues to give me the run around about an extension on the temporary plates or fixing the discrepancy with the DMV so I can get the proper plates and registration. I called the DMV in which they stated they returned all the proper paperwork back to this Honda and they have failed to present the complete paperwork. The DMV recommended I talk to the dealership and keep on the issue because once my tags expire I will be liable if a police officer stops me for registration. This includes the car being impounded, ticketed and cited for a court date at the discretion of the stopping officer. The city that we live in has a checkpoint almost every weekend at different locations in the city in which they are looking for citable offenses (registration, license, DUIs etc). I've made this point clear to the dealership and one of the representatives said "there are people who drive years with expired tags and don't get a ticket, maybe you will be one of the lucky ones." I was so shocked that he would suggest for me to drive illegally. When I confronted him about what he just said being illegal all he did was laugh. Then the 3rd party DMV person who only works one day out the week for a few hours was supposed to get the registration done 2 weeks before it was expired, but did not because they are huge procrastinators. This person literally waits until the last day to do something that should have been done weeks prior. This has occurred several times during the whole DMV registration process. Finally to add insult to injury one of the sales managers "Ray" yelled at me over the phone and cut me off whenever I was trying to explain that I needed the plates immediately due to the expiration. I had to hang up the phone in his face eventually because he was yelling and I don't communicate like that. My family members overheard the phone call and immediately asked what Ray's problem was as I just asked a simple question when he went off. That same day I went to the dealership and told him he was out of line and very disrespectful. He then blamed his actions on the fact he was there alone and they are understaffed so he is frustrated which still does not make it right. Just no accountability anywhere to be seen after purchasing the car. As of right now I have no plates and no registration with no resolution in sight. read more

I brought my car in for service and was helped by David in the service department. He was very professional at the same time treating me with kindness. I just wanted to say having your car in the shop is never fun but David made it as painless as possible . And I appreciated David attention enough to write this review read more

Went to purchase an SUV and the female sales person kept pushing me for a car. She assumed I couldn't make car payments on the SUV cause I'm expecting and made my trade in vehicle seem low value vehicle. and kept my registration and said she "might" send it. Lack of professionalism. Went to a Toyota dealership and they had great offers and got a 2017 awesome SUV. read more

I have bought 2 cars here but will not buy anymore as always the sale of the car is usually the easy part but the service dept is what KEEPS YOUR CUSTOMERS have been having the same noise since the day I bought the car someone has removed it from the paperwork and now it will cost me a couple hundred bucks to find and have it fixed because it's not on the paperwork as being a problem when I bought the car well no thanks let it break then I will fix it until then I have to listen to the noise and will not be returning p.s your shuttle driver left and forgot me read more

This review is for LeMark H. The guy is super helpful, he didn't just try to sell me a vehicle he actually took the time out to figure out first our budget then what we really liked. Wasn't pushy at all! Even after i left and didn't buy right away he answered all my questions with no attitude lol. I recommend dealing with him if you are looking for a car that you're going to love years after! He connected me to a Honda Ridgeline and I'm still finding all the secrets and new things about it on this thing! Thanks again! read more

I had previously posted a two star comment about my bad service. I have changed to a one star after trying to contact the service department manager with no response at all. I left message with two different service advisors and each time in between and after I got directed to his voice mail, the box was full each time showing even more he doesn't care about the bad service experience I received and doesn't want to hear it from anyone else either. It's a shame after enjoying the sales staff when buying my car but the service after sale falls way short of satisfactory and should be considered substandard for what you expect from getting serviced at the dealer. I have searched for the owner to convey my experiences with no luck so far. Probably a good thing for everyone below him in a position you expect some concern or satisfaction when you have a bad experience. read more

I bought my car at Lancaster Honda. Each time I have taken it in for service I have had to return. They have not reset the oil life after changing the oil and 100% of the time they have adjusted the tire pressure I have had to return due to the tire pressure monitor light coming on. This is a severe inconvenience for me and would be for anybody. I have called and asked for the service manager with no call back like myself or anyone else who has the time to wait all day for a call back. This poor service should be addressed with the customer right away. Just bad business ignoring the customer. read more

Honda Lancaster provides such excellent customer service. For this reason my family has purchased five cars form them. The experience is always an easy process from the time I walk in to drive off in my car. Mirissa Hubbard is the office clerk that greeted me with her warm smile and sweet personality. Thomas Kuper and John Gallagher worked well as team to ensure I was the best deal possible. Thank you Honda Lancaster. I will definitely be back. read more

I always go to Lancaster but the receptionist was rude so I went to Palmdale honda and they lied about the issues with my car a week down no car sitting at Palmdale them a a body shop I called Keith the service manager had it towed there at 530 pm less than 24 hours later they call its fixed under warranty and ready after everyone else tried to tell me its not covered .. the 6 codes it gave me were triggered by a dead battery ., LANCASTER honda is the honest dealership !! Thanks stacia and Keith snd Matt read more

Got my Civic's first scheduled oil change at 8700 miles. Yup, Finn's been busy. Even got a nice workout at the nearby 24 Hour Fitness while I was waiting. Best part is that, especially considering my previous awful experience with "Lancaster Honda's" service department, this experience with "Honda of Lancaster" in their new building was as great as my purchasing experience with Suit Tie. Ben did a fine job of getting me in and out quickly. I asked him to please note my file that I did not want any attempts now or in the future at upselling, and he was very cooperative and pleasant. While I do miss the level of customer service I got at the service department at Rally Hyundai, including free car washes with every service, Honda of Lancaster met my most important need: they properly maintained my car while respecting my time and me. read more

I had an amazing experience, and got the best deal ever at Lancaster Honda. My sales person Joey was extremely professional and pleasant to talk to. JEAN HENRIKSEN read more

Always quick and friendly, easy care on a recall, was out in 90 minutes on 2016 Accord.

This was our first Honda. We have been Loyal GM customers for 15 plus years and thought we would give Honda a try. Today, our 1 year old car, had a flat tire. I called Honda and they confirmed we had the Nitrofill warranty THAT IS 14 DAYS OUT OF WARRANTY!!!! Did they say," hey no problem, just bring it in and we will take care of it.' No, they did not! Yasmin, the service manager said we should talk to finance.. WHAT??? I asked to talk to a General Manager, she put me on hold and when she came back she said John Mares the Director told us to call NitroFill there was nothing they could do for us!!! WHAT??? Ridiculous!! Going back to Chevy, they have never ever not taken care of us! read more

Tried to call and get pricing for a water pump. Called multiple times and always went straight to voicemail. Did the online chat option and would only get my information and say we dont have anyone available. Left my number more than once to receive a call and never got a follow up. I take my car here for everything i get done and am deeply reconsidering it. read more

Decent customer service. I would have given them 4 stars but I went in for an oil change and they kept me waiting for 3 hours.

First they lie about the prices they put on the windshields and they put on the contract alot of unneccesary accesories. Manager told me they don't have to sell the car , if i want that price , good. If i don't, they don't care. Those were his exact words. I'll never recommened this dealer. They are liars and rude. read more

My wife and I went to Lancaster Honda in the Antelope Valley to purchase a new Honda Accord. Our situation was a little tougher as we wanted to trade in two vehicles and consolidate our outgoing dollars. We contacted Scott Lynch our "helpful Honda guy" and setup an appointment. When we got to the dealer and we were meet outside by Scott. We went over the trades and went inside. This dealer is sparkling clean and follow all the covid guidelines. Scott introduced us to his manager Ray and told us he is the "Magic Man". We picked out the Accord and Scott went over all the details. He is a very knowledgeable car guy and explained everything the car had to offer. Our test drive was great, we went out for about 15 minutes and in AV there is the Honda Musical road, so we drove down that, pretty cool. Scott answered all our question about the car. That gave us a real sense about the car and how everything worked. Back at the dealer, we started the dreaded numbers talk. Scott is a professional. On his desk is his recent award for salesman of the month. I can see why, we went over the numbers, what we would like to get our payment at and he set off to talk to Ray. It took a little time, car buying is not always quick and our situation was a little harder. Ray did his "magic" and Scott came back. Our numbers were very close and we accepted the offer. Scott always has a smile, very cool guy! All the Honda staff were excellent and friendly. This dealer went above and beyond to help us get a new car. That does not happen at most dealerships, but they were awesome. Ray did a fantastic job with getting us the numbers and trades handled with a good rate. If your looking for a new Honda, take the time to go to Lancaster Honda. Scott Lynch is a exceptional salesman and has YOUR best interest at heart. He does care about his customers and the photo book about four inches thick on his desk shows just how many people he has worked with over the past years at Honda. Call SCOTT Lynch at Lancaster Honda and you won't be disappointed. read more

Was in the area shopping and was at Subaru test driving an STI and decided to see if we could get into a type R since they're about the same price and power but the guys at Honda were too busy hovering over me like a hawk and didn't even let me sit inside acting like the car was Ferrari or something, I just purchased a 70k Audi and they let me test drive it without running my credit or anything. The salesman helping us at Honda seemed very unprofessional and didn't seem to know what he was talking about when he was explaining the features of the type R. All I know is that I'm pretty set on the Subaru now after the great experience the sales rep there gave me. Stay away from av Honda if you're looking for a car, they seem to want to run your credit even if you're buying cash for some reason... read more

The sales department is amazing, I've always had a great experience with them. Service has been a little up and down for me. The last time I was there it took longer than expected and they added on a tire rotation I didn't approve of before hand and ended up still having to pay for it. This time I'll tell them strictly oil change and that's it, fingers crossed it's faster service than last time. 4 stars for the get 4 oil changes and the 5th ones free. read more

I'm always absolutely satisfied with the folks at Lancaster Honda. They're thorough, courteous, knowledgeable. I don't take my Honda anywhere else! Ask for Ben Lopez when visiting the service dept. He truly cares about his customers! read more

In March I bought a jeep from this dealership the sales man was great i give him 5 stars this review is in regards to the treatment and horrible customer service i received after purchase. Anyway I just got off the phone with a very rude Jason or Justin in the sales department informed him that i have been waiting for 6 months to receive my license plate i received my tags and registration in the mail from Lancaster Honda not DMV informed this person of this he put me on hold when he came to the line he informed me that they don't "hold on to anything that long" i was instructed to call the DMV why am I calling the DMV I paid all the fees so that i wouldn't have to go through and mind you he didn't even take my name, number, vin number, nothing so i have no idea how he was able to give me information. This was the 3th time i called and still have no idea where my plates are 1st was told they where under the paper plates when i told them they where not was told that the DMV was closed due to COVID-19 i understood and waited another month July came and went and still no plates called again was told DMV was behide on plates and i was the 3rd person stating i never got my plates (red flag there) and was told to wait another month called today and still no plates there is a 2 hour wait time to speak to a rep at the DMV this absolutely ridiculous they really need re training whatever happened to customer service . read more

Great service and quick appointment. Definitely coming back. Always top notch service

Yesterday I bought a car from Honda Lancaster. I've never before had such a great car buying experience, and Theo and John made it awesome. No pushing, no double-speak, transparency and efficiency is the name of their game. Both Theo and John were very knowledgeable, listened to my needs and answered all my questions, including the stupid ones. Even had a few laughs and watched some football in between. And the wait time was not bad at all. Highly recommend Honda of Lancaster. read more

The only reason I am giving 5 stars is because of Yasmin the service manager was extremely helpful. I called in talked to a Marlon for parts about my car key, he was super helpful and knowledgeable, let me know ahead of time what I needed and the process to help get my key fixed. When I came into the parts department, I spoke with a guy named Thomas, no customer service skills, not friendly at all, and super unhelpful. He was not willing to help me get my key fixed even tho I spoke with marlon over the phone. It should not have been this complicated to get a car key fixed or replaced. When I asked for his superior he refused to get me someone in charge, that he was the only person In his department, that I could wait for marlon to return from his lunch. So I left talked to someone in sales, friendly guy, was going to help me get a manager, they were unavailable, and that's when I finally spoke with Yasmin. Thank goodness for her, she wa super helpful, friendly, great customer skills, and because of her willingness to help me, I am now walking away with a fixed key. Thanks again yasmin for turning this negative 5 experience all because Thomas lack of customer strive and making it a 5 star experience for me, will deff only come see you in the future if I am having an issue with my car ! Give her a raise ! read more

Bought my 2004 Odyssey here. Always get it serviced here. Always make an appointment. Loved John Gonzalez but he retired so now David Boyle takes car of my baby. My baby runs GREAT! When I buy my next car this will be the only place I'll go. Seriously, why would you go anywhere else. read more

I went to get an oil change for my Honda Accord 2018 yesterday and when I came home , I noticed there was oil leaking from my car. I had my husband check it out and the service person that worked on my car did not tighten the bulb from the oil pan which could have cost me my whole car. Before I had my husband check the car, I called the service department to let them know what was going on and she wanted me to come back in that same day but unfortunately I was unable to so I told her tomorrow. She told me before I came in to check the oil life to see how much oil would be in the car. Just imagine if i would have waited until this morning to take my car in , it would be TOO LATE and my car would have been done! I am highly upset about this!!! read more

This dealer offers amazing service and super fast. The staff is very friendly, especially Yasmine was very pleasant and she explained everything the car needed. She kept on giving me work updates and all of the sudden the car was done, in less time than anticipated. Excellent Service. read more

I would never recommend anyone to Honda Lancaster or any dealership with the manager Thomas Herron. He's a complete pervert and doesnt know how to do his job. He was very unprofessional when texting me quotes about a car. He made passes at me while I was in need of a vehicle as a single mother. He said he would help me if I would go out with him and I decline and later told me i wasnt approved for a car. Someone needs to get rid of this so called manager!! Run for the hills! read more

love coming here, easy and fast! since covid is here they are now offering lyft free of charge which really helps alot, i had good service

I would NEVER recommend this place to anyone. From dealing with the General manager Sandy to Ken in service, this place has been a NIGHTMARE! They are charging me over $1,600 on a timing belt that should have been repaired before me even purchasing the car. Don't even get me started on the issue with the starter. The starter was messed up when I drove off the lot with the car. But when I tried to report the issue about 1-2 months after purchasing the car, they told me they couldn't do much at that time because COVID-19. Now I'm being forced to pay for issues on the car that should have been FIXED BEFORE any purchase. I would strongly advice anyone that is trying to purchase a pre-owned automobile to go else where. These people at Honda of Lancaster DO NOT CARE about the needs and issue of there customers. They are just trying to make a sale and some quick bucks. I repeat DO NOT purchase a pre-owned car from this location. I can't even began to explain to you the amount of stress and anxiety Honda of Lancaster has caused me! read more

I wanted to thank German for helping me getting my new 2018 Honda Accord. He gave me all the necessary information I needed. Very kind and friendly. read more

My first experience with this deakers wasn't so great. but I came back and Juan Tirado was awesome. He was professional, courteous and attentive to what I wanted. read more

I'm a new customer of Honda Lancaster, I bought my car last year. My first oil change was FREE!! Anything free is pretty amazing, my second was quick in n' out. No problems. They were very pleasant and had no trouble making my appointment. Thank you Honda for exceeding my expectations. read more

I had my Honda Fit serviced yesterday. The mechanics provided as always 'excellent service' David was the gentleman who helped me . These people genuinely love their job and go above and beyond to make sure you receive excellent service. The phrase , Honda Helpful People definitely applies to Lancaster Honda. Thank you. read more

I'm updating my review to reflect the recent service received by myself and my family. We are a 3 Honda car family. In total we have purchased 4 vehicles from Honda. My parent's car is still new (17000 miles). The tire blew, they got a tow (tow guy was awesome and friendly) but then they met Stasha who did not measure up to the expectations of a helpful Honda employee. She has not helped my parents and has done damage to the Honda brand. My sister wants a car. She won't be going where our parents had poor service and were charged extra above other service options in the valley. Being ripped off is not a good feeling, and that has been my parents experience for too many visits. My son will soon need a car, and these negative experiences and family feelings will color his choices. I want to stay a Honda family. It's a great product. But to be perfectly honest the SERVICE department sells the cars or doesn't. After the sales guy all you know is service and if it's not providing service but rather stress... what can I say. In fact I ran into another colleague who also loves Honda and she also had bad service experience. You really need Glen or John to return or train these new people. It's currently a major fail when your store basically ripped off old people. Super friendly and honest service. Glen is my guy, but the service guys/gals are all helpful. They really are helpful Honda. My family has purchased 3 vehicles from them and are happy with all of them. Hondas are my brand! This dealership is my store. read more

German was a great help to buying my first car glad I went to Honda for my first car I would highly recommend going to German he has great customer service keeps everything real with you that's something I appreciated for my first time hearing everything cause I needed everything broken down to me and he was well at that overall very happy thank you Honda Lancaster read more

I have heard good things about Lancaster Honda's sales staff and figured that the same could be said for the service staff. I was WRONG. Long story short, I took my car in under warranty to get the transmission replaced the AC serviced...I have been back THREE times so far for the same two issues and keep being told it's all fixed. This completely reaffirms all the negative stereotypes of dealerships being either lazy, incompetent, doing whatever will make them the most money, or a combination. I am thoroughly disappointed with the service(or lack thereof) that I have experienced here. I'll never be back. read more

Had a very poor experience with the Service Department today. First, I made an appointment for an oil change and tire rotation earlier this week. I made the appointment for Satruday at 9:30am. I arrived at the service department at 9:20am. I was greeted and was told someone would be with me shortly. There was one person ahead of me waiting to be checked in, and then three people came behind me. The lady came back to me at 9:24 am and asked if I had an appointment, which I told her yes at 9:30. she then said "Well you're super early"... 6 minutes is super early? Then the service adviser came out and helped the person in front of me, as expected. Then another one came out, skipped over me, and helped the person parked behind me. Then brought him into the office, finished up with that customer, then went to the second person behind me and helped them. Another adviser came out and helped the third person behind me, then they helped me. Somehow I showed up second, was parked at the front of the line, but got helped last. I finally got checked in at 9:40. When I was talking to the service adviser, she asked me "What are you here for?" as if they had no clue I even had an appointment. I told her an oil change and tire rotation, and she asked if I would be waiting which I replied Yes. She then said "Well an oil change and tire rotation takes a hour-and-a-half to two hours". Uhh, what? I again reminded her I had an appointment and she said "Well Saturdays are our busiest days for oil changes. There's already a couple people ahead of you." Um.. Whats the point in making an appointment anyways?! I thought the whole point of making an appointment was to have someone ready to help you... But I guess Lancaster Honda thinks differently. And 1.5 hours for an oil change? How can Jiffy Lube and everyone else get it done in 15 minutes?! I wait around and they finally say my car is ready at 11:00am. I go to it and it hadn't been washed. I asked the service adviser (I've always gotten a wash anywhere I've taken my car to for an oil change), and the adviser said "We're not washing cars due to California's drought".. and I kid you not, as she was saying this, I'm watching the guys wash their cars that are waiting to be sold that were already clean. WHAT?! I then head back to my car and notice my tires hadn't been rotated, like I requested and I PAID FOR. I go back and ask the service adviser and she said "the technician didn't recommend it, the tires on the front are better than the rears". Which was not true at all, the technician had put down that all 4 tires were at 5.5/32nds with good wear (because I rotate them every oil change!). Why did I get charged for a service I didn't get?! They finally took the car back and rotated the tires. I was out of there at 12:30 for something that other places could have taken 15 minutes to get the job done. I strongly advise anyone who is taking their car here to find another dealer. There's a Honda Dealer just 10 minutes away in Palmdale that from my previous business with them: their appointments actually mean something, they wouldn't have charged me for something that they didn't do, and wouldn't lie to a customer about washing their cars. read more