The absolute best experience. I came in stressed about my overheating Honda. I purchased antifreeze hoping I'd be able to make the 4 hour drive home with my husband that just had a procedure at Massachusetts General hospital. Joe and the service staff jumped into action and filled my radiator and checked to see if there were any other issues with the vehicle. I didn't even have an appointment. The kindness and caring they gave me was overwhelming. I felt reassured that I'd make it back home safe. I did make it home with no problems. Thank you Joe and the rest of the service team for the incredible act of kindness that I will never forget. read more

Calvin from the service department has always been right there for his customers . He took the initiative to help me fix the clove compartment which was struck. He always goes the extra mile. He was reassuring when my tire was low and showed ne how-to adjust the settings. He is part of the reason I always use Handa Village. read more

honda village is continuing to dismiss and ignore my contractual right to cancel the contract. as explicitly stated in the contract "purchaser may cancel this contract and receive a full refund at any time until s/he receives a copy of this contract signed by an authorized dealer representative. purchaser must give written notice of cancellation to the dealer." honda villages has given dismissive, manipulative, and antagonistic responses, refusing to comply. they have made zero good faith efforts to deal with me and it seems my only avenue forward is with legal representation. read more

Honda Village - No dealer signature. Cancellation clause still valid. - Auto Repair Near Me - Newton, Massachusetts

Hello, I'm writing regarding the estimate your service department gave my wife for $3,000 to repair a backup camera. After looking at the vehicle myself, I resolved the issue in approximately 10 minutes with a $10 new camera off eBay. Charging--or attempting to charge--a customer $3,000 for a repair of this nature is grossly excessive and raises serious concerns about the honesty and practices of your service department. Had my wife authorized the work, she would have been taken advantage of simply because she trusted your expertise. I expect an explanation for how this estimate was justified and what steps your dealership takes to ensure customers are not misled or overcharged. This experience has permanently damaged our trust in your dealership, and I am considering sharing this experience with consumer protection agencies and public review platforms. I look forward to your response. Sincerely, John read more

Went in to get a battery inspected. Was told $165. I asked the service rep why they couldnt just hook up machine to battery to see if good. He said I needed to service it and cost was $165. I said I could go to Honda in Natick and they do battery tests free. He told me, "go there if I want." I went back to the Newton Village a few weeks later to buy a part and saw a sign in the waiting room, battery check is FREE! So I spoke to the service manager who instead of discussing the matter professionally just yelled out there was a missunderstanding and left the room. Unprofessional behaviour and the service rep gave me wrong information on several things he said. He apparently needs to be trained on how Honda cars work. So I used the complimentary tire and brake service. I made the mistake of telling them that the brakes were serviced elsewhere. Well after an hour and a half wait, they told me they couldnt get the drum off and was afraid to see what work it may need and to take it back to where it was done! Really a Honda dealership who cant get a drum off? I'm sure if I was paying they would figure it out. He never told me the tread wear or gave me any information on my brakes. Waste of time. read more

I've been to this dealership twice--once when I purchased my car and once for a recall service. During the purchase, I was pushed to accept a 17% interest rate on a car loan, being told it was "normal" and that I should go for it. They submitted applications to five different banks, even though I had specifically said I only wanted to consider Honda's financing offer--and if I didn't qualify, I'd handle financing through my own bank. At the end, they told me I'd receive a survey and strongly urged me to give them top scores. I did give them a good rating at the time because they helped me through the buying process and I was happy with the car. When I later came in for a recall, I asked for an oil change as well. They quoted me $280 for additional services, which I declined. When I picked up the car, I was again given very direct instructions to leave perfect survey scores--because "it really matters personally" to the specialist. Apparently, every employee at this dealership does the same thing. Honestly, just do your job, and let me decide for myself how to rate the service. Whether I'm satisfied or not is my call--not something I should be pressured into. This isn't a personal complaint about the individual staff--it seems to be standard practice at this dealership. Right after I picked up my car, I drove straight to another dealership and got my oil change done there for $130. I was ready to pay the $280, but only if I was treated with respect and not pressured. However, it turned out that some of the services weren't even necessary. I really regret not going there for the recall as well. It's been two days since the recall service at Honda village, and Honda's system still shows the recalls as unresolved. In summary, both times I visited Honda Village, I got what I needed--a car purchase and a recall repair--but I've grown increasingly frustrated with their way of doing business. I'll probably only come back here again if I absolutely have to. You guys are good but you have a lot to work on. read more

Honda Village - Auto Repair Near Me - Newton, Massachusetts

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Waste of time and money to get your car detailed here! I'd never paid to get my car detailed before, but I got a coupon in the mail for $150 for a full outer and inside detailing. Figured I'd splurge for the convenience for once of not having to do it myself. Dropped the car off at 8am, to which I was told it would be done super quick. When I hadn't heard from them by 3pm, I called repeatedly before I could get the guy on the phone to update me. He basically told me they had gotten busy and were working on it, but to show up at 4:55pm (they close at 5p) to come get it. I picked up my car to see that the rubber floor mat was missing from my back passenger seat. It wasn't until the guy brought up my carpet floor mat, that I realized BOTH carpet mats, in addition to one of the rubber mats was missing. AND when they couldn't find them, the guy that cleaned my car came up and stated that the mats were never there when I dropped the car off. Uh, excuse me?! I just took all my personal stuff out of my car this morning, and I definitely have 4 mats of everything (both carpet and rubber), not 3. They finally found them, but like, don't accuse me of something that was your fault. The whole thing was just so rushed. They didn't vacuum my trunk or inside my console AT ALL, plus did a terrible job on the inside fabric that they did try to vacuum. Didn't even clean it creases of my seats, which were still filled with crumbs and dirt, etc. I would've been better off doing it myself. Now I know better. read more

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I would give this dealer negative stars! Very deceptive sales practices. It's unbelievable that Honda allows a dealership to operate without ethics and principles. I brought my car in for a quote since I received periodical notices from them that they would buy back. Initially, Ben quoted me 17k which I passed on and was ready to leave. He then came back again to match my Carmax online quote of 20k and can bring it back after I pick up my new car. That the number wouldn't change if I don't rack up miles or get into an accident. Long story short, I brought it back in the same condition with only 100 miles added. He lowered the rate on me claiming that the dealer bought a bunch of the same car in the past week so the market value at this dealership I has changed! WTF! Verbal agreements do not matter with this dealership! When my husband called Ben out on his deceptive sales tactics, he said the quote was only valid for one day. My husband called him out again that is not possible because they weren't open the next day after quote. Bring your business elsewhere. They will say anything to get your money. Exhaust you and take your money! Yes, I could've have just left. After investing so much time and energy with this ordeal, we wanted to get it over with and accepted the adjusted offer. In hindsight, if I could turn back time, I would not come here to begin with. I intentionally went out of my way to give them the first opportunity to buy since this is where I bought the car. Should have went straight to Carmax which was way closer. Being nice was not appreciated. Never imagined Honda has become an operation with no principles. It's been many years since I worked at a Honda dealership. Honda was respectable back then. Perhaps, it's only this dealership that is despicable. Karma will get you, Ben. read more

Honda Village - Auto Repair Near Me - Newton, Massachusetts

shameful company shameful service shameful care I got my car from Honda Village and car was ditry and foot print So they dont care about you after you get the car and trying get rid off you read more

Review #2, because issues still arising. (See my OCT 13th review). Ended up going to another dealership to repair...their repair. The engine issue was covered by the outstanding Honda warranty. The cosmetic issue: Honda Village tried to fix with double sided tape. This issue cost me out of pocket. (Still have not made first payment) I would rather eat the cost than deal with Honda Village again. I also put in a new battery in the second remote (Shocker it doesn't work) Do yourself a favor and do a thorough inspection before leaving the dealership. Their attention to detail and customer service definitely needs improvement and is below their peers. read more

I've gone to this dealership for service a number of times, with each experience seemingly being worse. They are always trying to sell something beyond what you walk in for. The whole experience is generally unpleasant and one I dread, even when it should be a quick service. The most recent (February 2025) was for a routine 5000 mile package. They tried to tell me something was wrong with the air conditioner and the fix would be north of $1000. Throughout the summer I had no issues with the air conditioner, although I did come to learn they missed identifying a nail in my tire. Trying to scam me to fix my AC in the dead of winter was the final straw. I've since moved on to getting my vehicle serviced at a local mechanic and will not be looking back. read more

I went to Honda Village to service my car--the first oil change since purchasing my car from Honda Village. It was a convenient appointment which I requested. They were relatively quick and discovered that something on one wheel had rusted, so they kept my car for an additional hour during which the technician replaced the rusting part at no charge to me. My advisor Calvin was very helpful and kept me informed during the entire process. read more

The entire place should be a no-go on everyone's list. The public needs to trust establishments like these. There can't be a gray area here; I have given this place and its people a generous amount of "benefit of the doubt" until it was proven I couldn't. I placed a hidden camera in my car, and the vandalism that was done was beyond shocking. These people were taking apart the inside of my car. I would bring the car in to check it out; they would remove parts and never put the parts back. Then on camera, I witnessed intentional vandalism and a long list of lies that were told to me from the service advisors, and the service manager, Joe, is the worst of them all. Instead of being honest himself, he thinks it's funny to lie and let his staff do whatever they want. I have video proof, and I have recorded every conversation I have had with these people. They thought I was a joke. You see, they thought they were pulling one over on me, but it was me who pulled one over on them by obtaining concrete proof. If you want a safe, trustworthy place that has honest employees, please go elsewhere. The only decent person I encountered was Calvin, and the way the service manager runs this place, he bullies the customers and employees, and he should have no place working in a leadership role. Joe sets a bad example on how to run a department. Imagine you are a victim of someone breaking into your car and causing damage. You go to this service location, and instead of fixing it, they further vandalize your car and then lie about it. I have had my car for over 10 years; I bought it new, so I know every inch of the car. I have heard the most outrageous excuses, like telling me a panel that obviously was there and is no longer there never existed, even though I have previous pictures of it being there. At first I thought it was their lack of knowledge, but this has happened 4 times now. I have proof and stand behind my statement. I encoutered Phil who all during our converstaion kept spitting and he made an indirect threat about me breathing. I recorded his remark. read more

My annual maintenance reminder popped up on the dashboard the same day I got a reminder in the mail with a $20 off coupon at Honda village in newtonville. Called them up and had an appointment three days later. Was in and out in no time, and they gave me a free Lyft ride home and back once the service was done. I don't know how the pricing compares to other places but $159 for general maintenance and $139 for alignment. read more

EDIT in response to reply from Honda Village: No, they still have not issued a refund for the deposit. I just double-checked this with my credit card company. Looked through the many low reviews for Honda Village and noticed quite a few commonalities with my experience, which went from mediocre to worse when I considered buying a new car from them a few weeks back. The salesperson did not make eye contact with me (a female) for the first half of our initial visit. I thought maybe he was uncomfortable talking to women, but then I read another person's experience with a different salesman refusing to address her instead of her husband, even though she was the buyer, just as I would have been. Big yikes. Honda Village took a deposit from me over the phone, and I later learned that that was based on incorrect or misleading information on a variety of things. Those things included: differences between the vehicles I was deciding between (fact-checked based on the official Honda press release and video, which were both available prior to our first visit to Honda Village), the likely timeline of any dealer getting 2026 models in, and our ability to "negotiate and get a great deal" on a 2025.  Their negotiation and deposit process left much to be desired, to put it mildly, as other reviewers have mentioned. They wrote out numbers in pencil on a plain white sheet of paper (and my husband even corrected their math at one point). They did the whole "call my manager from the desk" thing, a classic sales tactic that felt slimy. The sales manager came out and told us about his honesty, his straightforwardness, etc. and that the price was as low as anyone could go. "All dealers have the same numbers" or something to that effect. I felt extremely uncomfortable, having to listen to the ongoing spiels and deal with the pressure to put down a deposit. Unfortunately, I later gave them a deposit over the phone. Never having given a dealer a deposit before, I didn't realize until later how unprofessional and unethical Honda Village's process actually was. They didn't provide any paperwork, except a blurry photo of a receipt for the $500 charge. So I didn't actually sign anything--neither an agreement, nor a purchase order, nor a deposit form. In fact, Honda Village did not provide any documentation that I have now learned is common--such as the agreed upon price or the VIN, let alone deposit information. Perhaps most important, at no point did anyone say, either verbally or in writing, that the deposit would not be refundable. And I never would have put down the deposit if they had told me it would not be refundable. Honda Village said it expected the vehicle to be delivered on Wednesday, Thursday, or Friday of that week. It was not. Honda Village then failed to communicate about why the vehicle was late and when it would actually arrive, despite me contacting them multiple times throughout the week.  In that time period, I learned about (1) the Honda white paint lawsuits (which go back to the early 2000s!), (2) the actual 2026 MSRP and dealer prices, and (3) the delivery dates other dealers had for 2026s (in contrast with Honda Village repeatedly stating that the soonest we could have a 2026 would be late June or early July). Also during this time, I found the 2026 I wanted at another dealership, for a lower-than-expected price, and arriving much sooner than Honda Village had claimed would be possible for any dealership. Due to a funeral for a very close family member that required overseas travel, we had to make a decision quickly. As a courtesy, we let Honda Village know and gave them time to respond with a comparable offer. They did not respond with a comparable offer in time, which we informed them of. Honda Village at first told us that the other dealership must be lying to us. Yet day or two later, they were suddenly able to get the same vehicle in the same timeframe. Of course, by that point, I had been repeatedly asking them to refund my deposit. After all, the deposit was for a vehicle I was no longer purchasing (with them or elsewhere). They hedged and skirted the issue, and then finally said, in a weirdly moralizing email, that they "wouldn't be able to do that." So, it appears that Honda Village is happy to take someone's money, based on false information and without communicating their policies (if they have them), and they are also happy to KEEP that money, despite never informing potential buyers of this beforehand. Their refusal to refund my $500 deposit is unethical and appears to be illegal. The sales manager had the audacity to frame me as the bad guy for fact-checking their claims and doing my homework on a $40K purchase. Needless to say, we certainly will not return to Honda Village, either to buy a new car or for service. read more

Bought a car from them and had them replace my windshield. At first I asked for an OEM windshield from honda but they claimed an aftermarket one is just as good and wouldn't cause any problems a few weeks later my lane assist, cruise control, and etc wouldn't work. So I headed into a different dealership and they told me I needed an OEM windshield since honda's front sensors don't work with aftermarket windshields. I came back to honda village to get an OEM windshield but they wouldn't provide me with one instead just re-aimed the sensor, but a week later the problem came back. So I went back asking for the windshield, but this time they claimed my dash-cam and mirror were too heavy which is why my sensor wasn't working. Still haven't gotten it fixed by them yet. read more

I arrived yesterday wilth a bubble in one tire. My car is a 2013. Phil Simmons solved my problem and more. He gave my car a thorough lookover. He reviewed tires, belt, lube, brakes, fluids. I feel like I am driving a new car. Honda Village is AOne and so is Philip. I feel so secure now. Sandy read more

Told my boyfriend's mother she had a leak in her wiper fluid that cost $900 to fix. She said no of course but she didn't even come in for that reason. This isn't the first time they've tried to charge her some crazy price for an unnecessary service. Shamelesssss. read more

Just purchased a new vehicle from Honda Village and it was a great experience! I was very lucky to work with Joshua Fink, who was incredible knowledgeable about the vehicles, options, and vehicle comparisons. Josh made the whole buying process so quick and easy. I have actually waited in a Dunkin Donuts drive through line for a medium hot black coffee for a longer time period than it took to purchase a vehicle with Josh. Absolutely a great place, super friendly people. When you enter, ask for Joshua Fink immediately - you won't be sorry - guy is a rock star!! read more

Honda Village - Joshua Fink - Auto Repair Near Me - Newton, Massachusetts

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I drive confidently because my car is serviced by Honda Village. Close to home. Reasonable price read more

Having had good experiences with the service department with my old Crv I came here when I was ready to upgrade. Ben Murphy was extremely helpful not only with choosing the right Crv for me but, after the purchase, he was patient, and took the time to go over everything in the car before I drove away. Thank you Ben read more

My wife and I looked at buying a Honda Civic at Honda Village. We negotiated a price with Charles and his manager and arrived at a price we all agreed on and had been approved by the salesperson and the manager. After this, the salesperson walked back the price and asked for more money. We chatted with the manager the next day and he claimed that he never agreed to the price so the salesperson must have misrepresented him. Either way, whether the manager changed his mind or the salesperson lied, I wouldn't want to buy anything from a dealership that changes the price after we agree to it. We went to Herb Chambers Honda instead and found the experience much better -- the salespeople at Herb Chambers were honest and easy to work with. read more

I have been using my Honda crv almost 2 years without any problems. People who works in Washington st location always kind and helpful. Specially Alex Gili. He is the best! read more

The staff really went above and beyond to make the sale so easy. Would highly reccomend them 10/10 service!

Best of the best time after time. Most recently I worked with Ferdinand, Junior, D-Rod, and Jay Flynn for my newest vehicle. All went above and beyond to make this a great buying experience for my family and I. They were polite, patient, accommodating of our demanding schedule, honest.. just all around great. I'd personally recommend this location to any of my loved ones. Thanks guys! Truly. read more

Honda Village - Auto Repair Near Me - Newton, Massachusetts

I would like to share my Extraordinary experience, that I just with Honda Villade. I was trading in my lease, which was a smaller Honda The up grades that I received from Jose, who was extremely knowledgeable, were amazing and my lease is 10 dollars cheaper. I have been driving Honda's for the last 15 years, first time with Honda Village, certainly not my last! I appreciate Jose professionalism and all Staff that I encountered Thank You! read more

Worked with Barry to purchase a new car at the end of December 2018 to get a "deal" on remaining current year inventory. Continued to use coverage on Honda service package. Pro that they completed the oil change and tune up 15 minutes earlier than expected on a Saturday morning. They have free coffee, hot chocolate beverage station and a pop corn machine. You can sit in their waiting area with hospital like chairs. They also have some high top tables close to some outlets if your devices are running low on power. I've never gotten there early enough to get the doughnuts. Despite suburb location parking can be sparse in Newton Corner. We parked on the street. We wisely attempted to get quotes from other locations such as Natick before coming here. Not to our complete surprise they gave us pennies for the trade in value of the car. We tapped our reserves of the other quote and had to insist that we needed to get to our other appointment in the day at 4 PM to move the negotiation process along. In the end Barry struck a decent deal with us. Unfortunately during the process the colors we originally wanted were sold immediately and more folks were coming in (that knew Barry personally from other transactions) for the same type of car for their lucky daughter. Thankfully this did not end up being a full day affair as he had other customers to tend to and we wrapped up to meet with the Finance Manager in back. Due to the timing we were not able to pick up the vehicle until several days into the New Year. When we arrived again Barry thoroughly walked us through all of the features of the car and pairing the phones through HondaLink. Happy with the purchase still, but I don't look forward to coming back to the location for future services. read more

Honda Village - Auto Repair Near Me - Newton, Massachusetts

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This is for the service center. I would be extremely careful with the estimates they give for how long it will take. I agreed to a more expensive tune up with the understanding that I needed the car back at a certain time. I was firm about this because a previous encounter was also delayed and I didn't want that to happen again. Unfortunately, they were untruthful with me once again and I am here waiting for 30 minutes past the time I needed my car. I will start looking for other places to get my car maintained that do not lie to me. read more

I own a Honda and have had Hondas for the past 20-25 years or so. It's a great car. But I think the main reason I own a Honda is because of Joe Panicella and the service department at Honda Village in Newton Corner. Dependable, professional and cordial service. Everyone that works there is top notch. Happy people. If you need service for your Honda, take it to Honda Village. You will not be disappointed. I promise you. read more

Honda Village always provides wonderful service and repairs to my 15 year old Honda Fit, which I love. Alex Gili is THE BEST Service Advisor. He goes way above and way beyond to give the best service possible to his clients. I highly recommend Alex Gili to be your service advisor when you go to Honda Village in Newton. Reme read more

my car went in for an oil change. I was upsold a maintenance check and tire rotation and told the car would be ready by 9:30. it's now 12:00 and my car is still not ready. read more

Excellent service start to finish. Everything was easy. Walked in for A1 service alert on my Honda Pilot dashboard. Scheduled same day. Service is professional, clean environment shows everyone has pride in their work, offered and accepted a free Lyft home, fair pricing, and excellent communication. Highly recommend. read more

David Rodriguez helped my husband and son get a great deal on a certified pre owned Civic! Great team at Honda Village!

I have been coming to Honda Village for 10+ years for car and service needs. In service department there's a service advisor named "Phil Simmons" is very rude. Whenever l come to service l want to avoid him. Today l stopped by for a quick oil change, and l was talking to the other service advisor "Calvin" he's a really nice guy. He accepted my car for oil change, which l didn't have appointment l know that. Suddenly Phil interrupted him " saying we have a meeting, meaning don't take him in!? WHAT A RUDE PERSON AND FAIR CUSTOMER SERVICE. He seems like world turning around him. I hope general manger of Honda Village take care of him. Please avoid him. read more

went for an oil change and they tried to sell me a new car. granted, my car is almost 20-years old and will need to be replaced soon, but don't you think i know that? earth to dealership: try helping honda owners take care of their cars for as long as they want instead of trying to ram new car purchases down their throats! read more

The service advisor at Honda Village Calvin Huang was very professional helping me decide what was best for my car. He's very dedicated, and his work ethnicethnic was above and beyond. On my next visit I'm sure to ask for Calvin ! read more

Excellent service, they get a little busy but the maintenance and office staff are always courteous and they do a good job. Huge shoutout to Alex who was able to squeeze me in on short notice, he's been a saint every time I've worked with him. read more

Went in a while back sales rep seemed honest and fair no issues with him won't put names. The finance side was annoying they ran the credit about 6 times at the time I was a 750 my credit took a hard hit from that. I asked the finance lady why she ran it so many times she said I only ran it twice but refreshed cause it wasn't loading, I'm assuming when she refreshed it re submitted everything over and over or she just lied. Be sure to check the final price they tried adding about 5,000 more in warranties got those taken off. Long story short they said my vehicle had a bad carfax offered me 2k I took it believing the paperwork they showed me. Now I recently seen the same vehicle bin and everything posted for 9,500. Could've been a mistake or a horrible tactic to maximize their profits off new customers. read more

Horrible people to do business with. Dont expect them to be helpful or decent to you once you've signed a contract on a sale at all. They just want you out the door once you have the keys and they have your money. I had a simple question on my financing and called the woman I signed everything with, Kendra, multiple times and she never answered any of my calls, would not call me back after I left multiple messages and when I finally came in to talk to her she was extremely rude and short with me. Dont even get me started on how she tried to sell me on a service contract but didnt tell me there were other coverage options and just signed me up for the most comprehensive/expensive one. Only when i was out the door did she hand me a flyer with some info. Sales guy Jose was also hard to get a hold of after I left with the car. They messed up my healights in a "restoration" and didnt want to replace them until we put up a fight. Now they wont answer my calls while im waiting for the parts to come in but its already been 2 weeks.... horrible place would not recommend to anyone. read more

I made an appointment 3 weeks out for a routine oil change and tire rotation. I was asked if it was a drop off or if I was going to wait. I replied I would wait. On arrival I was told it would take 2 hours. I said I requested to wait - why so long? "We're slammed." etc etc. After 2 hours I asked why make an appointment if they did not have the time to do an oil change? Unable to really explain. Wont be coming back. read more