My project hasn't been completed but I wanted to post my experience with the intake and dropping…read moreoff process. I have a gemstone that has a chip in it. Joseph jewelry was one out of only three places in the area that I could find that offered cutting services. You can book appointments online with them within a day. At first I talked with Tony from the Seattle location and he helped inform me Bellevue is where Danny, the one in charge of the cutting usually works. I came in without an appointment and Christine offered to help me right away. The ambience in the store is very clean, comfortable, and has good lighting. Christine took a look at my stone in great detail, helped walk me through the process of what the cutting would look like. She also got me set up with an account that they will message me on with updates. I will say with the online booking and different actions allowed through their site/my account was so refreshing. A lot of jewelry places that I contacted or reviewed initially through my research were pretty dated. They would have you submit a filled out contact form, have to leave an email hoping for a response (and a few never did respond), or call them and hope they answer. This place is definitely the opposite. Having everything so accessible and allowing customers to self-serve via their portal and website is so nice and allowed me as the customer to feel like I can take some charge of the process and what I need. Overall, I'd definitely recommend this place to visit for any jewelry needs! The customer service is very personable and great, they're one of the few places that I could find to cut my gemstone, and the online accessibility is so convenient. I will update once my project is actually complete, but just wanted to leave this review for now.

I cannot rave about this place enough…read more My first experience was to have a a new head & prongs on one of my rings. It was a quick turn around, 2 weeks and I felt the cost was fair. When I needed my wedding ring to have a new head & prongs i promptly went back to Joseph as I trusted their work. My original diamond was inherited and over 100 years old, I had splintered the diamond and they gave me a few options. They told me they could rehead it but it may cause the diamond to crack or break, I could replace it, or just wait to think about it. I appreciated the honesty and them taking the time to let me make a hard decision after wearing a sentimental stone for 27 years. I decided to remove my old stone and purchase a new diamond. Christine was phenomenal in assisting us, going through quality and cost and not rushing us. You have a portal you can log into to see how your item is progressing and you can message the store. I messaged them about the sizing and they responded within an hour and was able to make an adjustment. I also had a family member pass away and asked if it would be done a few days early. Christine at no charge put a rush on it and it was ready for me to pick up before I left town. I won't go anywhere else, they have my business from here on out.

Staff was kind and respectful! I went in to get my bracelet fixed, was ready a week later and…read morewasn't too expensive! Would definitely come back to shop and/or repair jewelry again.

Both my husband and I re-sized our rings at Joseph's at different times. The employees are…read moreextremely helpful and pleasant. The store is open until 6pm Tue-Fri and on Saturday as well, so their schedule kindly accommodates people who work M-F 8-5. I have been eyeballing a gorgeous pair of earrings on their website, so I might return soon. The lady who takes repair orders and payments has a great fun personality and she is also a genius who recognizes every item in stock just by glancing at my screenshot pictures.

Typical Seattle people, rude!!! I called to ask a question and given an answer even before I…read morefinished the question. The rudeness is unfathomable!!! She could have at least let me finish the question and politely answered, "sorry we don't." I started the question by asking "do you take gold bullion coins, American Gold," then interrupted. I was going to say American Gold Buffalo, a 1 oz uncirculated gold coin that is .9999 fine gold. Because she was rude and probably thought it was a numismatic coin where the value is all over the place, and insanely inflated by a small niche of people who are sellers and collectors, she rudely interrupted me by saying, "no we don't." However, it is pure gold and the spot price of 1 oz gold is around $4,700.

I trust the integrity of the people at Olympic jewelry. I was on the fence as to whether I wanted…read moreto part with a few pieces that hadn't left my drawer in years and they gave me things to think about in order to determine if I was ready to part with the pieces. Some I kept, some I sold and at a very fair price. I also had a piece repaired (didn't think it was possible and they made it happen). Thank you Olympic Jewelry.

I just stopped by here to get my watch battery replaced. I imagine I overpaid at $40.89 to get a…read morewatch battery replaced, but I will say I walked in and out with no appointment in less than 5 minutes. When I walked in he was talking with a customer that had a few clocks; either selling them or repairing them. The owner stopped what he was doing and changed my watch battery. So, I may have overpaid, but this was the easiest thing ever. No wait and no dropping it off and returning another day. Super fast service. Sure, I could have figured it out with YouTube and a cheap battery, but it's done and I don't have to fuss with it.

Super friendly and helpful. Practical problem solving. Made experience very affordable.read more

I can't thank the jewelers enough! Very highly recommend. When my wedding ring was stuck on the…read morewrong finger they were able to quickly remove it without cutting it off after I had tried for several hours. They even cleaned/polished and provided me with a new silicone sizing coil. The Seattle location is absolutely beautiful - you can actually see the jewelers working on pieces in the back. Be prepared to spend at least an hour looking at everything! Thank you, thank you, THANK YOU!!!

We have been long time (15+ years) customers and have had alot of work done here. Sadly our…read moretreatment today has changed that. We took home some additional work we brought in to have done and were completely disappointed by the dismissive attitude we received. There were at least 5 idle employees around and we couldn't be waited on for at least an hour. We were not contacted when the existing work was completed. Sad to see a once great organization come to this.

Fabulous service Excellent work!…read moreI had a ring reworked and was very happy with the results! Reasonable cost and great communication!

Raffi is a miracle worker - we were stopping over in Seattle and I needed to resize my…read moregrandmother'e ring before we left the next day for her 90th birthday party. He squeezed us I and had my ring ready to go in just a few hours (thank god!)! it feels so amazing to be able to wear her ring - thank you for this priceless gift!

I took in my vintage ring to be resized down four sizes. The ring fits me perfectly and they made…read moreit look new again.

I had a diamond engagement ring resized and appraised with M&M and will never go to a different…read morejeweler again. Mari and Misbah made me feel so at home in their studio and very assured that my ring (a family heirloom from the 1930s) was in very good hands. They were very patient with me, talking me through all the specific characteristics of the ring, the results of the appraisal, and all my options for the resizing. When the ring didn't feel quite right they even resized it again to ensure it felt perfect. They are are also an incredibly charming couple and just fun to work with. And lastly, I felt like I got a great deal! From start to finish the experience working with M&M was a joy and I look forward to working with them again!

I took a ring there to have it resized on 4/15/2025, picked up on 4/22/2025. It is a precious…read morefamily heirloom and based on advertising I have seen for Fircrest Jewelers stating that it is a locally owned business that one could trust with their family heirlooms, I felt comfortable. The shank broke on 5/11/2026, and I took it back on 5/12/2026. The lady who waited on me made a loud production about their one-year warranty and how the damage to my ring was outside of the year. It was 3 weeks outside of the warranty. It was unprofessional behavior and there were other people in the business who could hear her admonish me. She said she would speak to the owner and get back to me. I received a text message on 5/13/2026, stating that I could pay $40 for the repair. I picked up my ring and took it to another jewelry store who looked the ring over to give me an estimate. Attached is the picture I took when they explained that the work that had been done was faulty. There are bubbles in the shank and you can see the lines where the metal was added to upsize the ring. So much for over 30 years' experience in the business. I would expect this type of customer experience with a corporate owned business where profit is the goal over everything else, not from a "locally owned business that advertises that you can trust your precious family heirlooms with them." Update/Response: The ring was not bent nor had it been sized before. I hardly wear this ring, and I never wear it for work, around the house or in the garden. I received this from a grandparent, and it was a size 4 or 5. Fircrest is the only jeweler that I have had size this ring, and that was in April of last year. It broke at the seam of the metal that was used to upsize the ring to a size 8.5. The jeweler that looked over the ring was not impressed with the work and there was no discussion about the ring being bent or sized multiple times.

Didn't purchase anything but very attentive service. Interesting decor. Eclectic selection,…read moreincluding estate pieces. Prices seemed reasonable (and I had been to several jewelers that day on a shopping trip with a friend so I had concurrent pricing). Will definitely be checking back for new pieces. Parking is available but it is a tight little lot.