A year ago, my friend noticed one of my taillights was out, so I went to Honest-1 to have it replaced. They took care of it on the spot, and charged me nothing at all; said they were happy to help me out. I've since gone back for oil changes and tire rotation--every time, the mechanics and manager were friendly, up front about pricing, and truly honest about what my car needed or didn't need. That last thing is what prompted me to write a review today. My son bought his first vehicle, a 1980 GMC Jimmy for barely more than what it would have cost for the seller to have sold it for parts. It's definitely a fixer-upper, and we found out that it was not even going to pass emissions to get it registered. Needs a transmission, body work . . . it's going to be quite a project. We brought it to Honest-1 for their opinion. They spent a full morning going over the Jimmy, and gave us a very detailed list of what was going to need to be fixed. Here's the amazing part: I was fully prepared to spend at least $500 to do the first big job that I figured I'd need to do to get past emissions . . . and these guys wouldn't take my money. They gave me alternate advice, which got me what I needed for the time being, and charged me nothing. They even tightened belts and topped off fluids FOR FREE, just so my son would be on the road a bit more safely while he saved up enough money for the big job (transmission!). Their parting words: "Just stay safe, and call us when you're ready. We'll be here when you need us." No upselling me into a part or job that I didn't need or couldn't afford, no pressure, no guilt. These are guys who really care about customer service, and in an age of "make a buck, no matter what," that's unbelievably refreshing. These will be our mechanics for life. read more

I had neglected a couple issues with my vehicle for some time, and things got a bit out of hand. I brought my car and got a full rundown of what was needed, and how critical each fix was in terms of urgency. I am a bit high tension especially with unexpected expenses, but these guys really went the extra mile to explain the reasons behind the fixes, show me the parts and what was wrong with the old ones, etc. My car knowledge is limited to basic google and they were happy to build off of what I brought to the conversation. No condescending talk. No push on unneeded services. No hidden costs. This was my first experience here and given the situation I was, probably my best mechanic experience to date. After today I would blindly drop my vehicle off and trust it was fixed and reasonably priced come pickup. Highly recommend, great staff, great turnaround. Will be back. read more

Decided to get a yelp deal and bring my car there to save some money. Long story short, I paid to have my car repaired. The problem re-appeared after a couple of days. i brought it back and they "fixed" it again, free of charge. They were friendly and offered me a ride home while they were fixing my car but again after they were done the problem resurfaced again. I finally brought it to the dealer I bought it from and paid again to have it fixed and the first thing that happened is the dealer called me and said "Who's been working on your car?" I would not go back to Honest 1 for any major work. Sure, oil changes and simple things but I just am not confident that on larger jobs this would be the correct place. They are friendly and tried to fix the issue for me but I just don't think they understood the problem and how to fix it. read more

I have recommended this place to all of my friends and they end up recommending it to all of theirs. This is a great, friendly service station that has helped me tremendously with my aging vehicle. They have helped by not only performing maintenance but also instructing me when I've chosen to the do the work myself. They have even been able to squeeze me in when I've needed a quick repair done in a hurry. What impresses me the most is even though they service a ton of customers, each time I walk in there they have remembered me and the work we've done on my car. It's that kind of service that I don't expect to receive in a big city but that you'll find here. I've never felt taken advantage of or that I've over paid for the services received. I have been going here for all of my car's needs for the past two years. read more

I have had several cars with multiple issues going on. I took my first one there by recommendation of my brother, who had a great experience there. They always dealt with my issues in a quick, professional, and concerned fashion. My last issue was a 'check engine' light on a Ford Escort. It is an older model with an antiquated diagnostic system. They figured out the problem, and fixed it....but the best thing was, they knew I was on a very tight budget, and suggested a plan that would work for me financially, logistically, and timing wise. They even suggested ways for me to SAVE money! I have found them to be very trustworthy, very professional, and genuinely concerned. My thanks to all, and my future business is yours. read more

I just took my old Buick in for a twice a year check up and was informed that I had three leaks, one being the Transmission This was the first time in years that they found a problem.. Justin, as usual being very professional and kind, explained everything to me and quoted me a fair price to have it fixed. Tracey the owner drove me home and picked me up again when the work was finished, I have never in all of the many years I have been taking my car there, been disappointed. I have been and always will highly recommend them for car servicing. Tracey, Justin and all of the mechanics are the best I have ever dealt with. They really live up to the name of Honest-1, read more

Having my vehicle touched by any mechanic is a stressful event these days. Even a simple oil change tends to end up with something accidentally broken or some lovely scratches to my paint job. I have taken my car here numerous times over the years from minor maintenance to major maintenance and can happily say that the prices are always reasonable, customer service always excellent and have never ever had an issue with my car being scratched or work not done to my utmost satisfaction. I would not hesitate to recommend them to anyone with an American made, import tuner, luxury car or even an exotic. These guys are the best. read more

I created a Yelp account so I could give these guys 5 stars! I showed up near the end of the day on a Saturday asking if somebody could look at the bottom of my car because it seemed like something was hanging off. I figured best case scenario somebody would peek and tell me to come back on Monday but instead they took my keys, propped my car up, and had it fixed in no time. The people were awesome, knowledgeable, and efficient! It is also in a great location where if you needed to kill time you totally could. Overall, this was easily the best experience with a mechanic I've had in my life! read more

This Auto Shop is great! The service here is fantastic. They are always so nice and they do an excellent job on my SUV. I've been coming to the P.V. location for 2 years now and never experienced any issues with either one of my cars. They truly do live up to there name. Come with an appointment though because they are very busy. They go above and beyond and don't try to price gouge you with a bunch of extra stuff or say you need stuff you do not really need. They check extra things on your car and give you an honest opinion, which is great! Thanks! read more

The manager at the shop, Justin was very informative. He kept us updated along with way, advised us of all their recommendation and what it meant if I put some of those recommendations on hold. The reason that we brought the car in was there was a rattle underneath, now I am sure that they could have upsold us and told us that it was necessary to buy a whole new...whatever, but that is not what they did. They fixed and explained that it wasn't a really big deal so no charge. Someone you can trust when you know zero about cars is a great feeling. read more

I originally decided to go with Honest-1 because I shopped around and found they had the best price on fixing my A/C. But it's also the service that will keep me coming back. They were friendly, clearly explained what was being done and how long it would take. Then they finished the job in less time than I expected and my A/C is working great! If you take your car there and you do have to wait a while, they actually have laptop computers with internet access you can use free of charge! That's something I've never seen at an auto repair shop! read more

I took my Infiniti I30 to replace the alternator , the cost was competitive with other shops. What it sets Honest 1 apart from other shops, including Dealers is their 36 months Warranty behind their work. I used to take my car to Enrique auto repair, but he does not warrant their work at all. So, my new mechanic to go is Honest 1. Besides the Owner is in the shop all the time. I recommend to all the residents of Paradise Park Condos, to use Honest 1 for their auto repairs, and ask for the owner and tell him where you reside.Frank read more

We've been using Honest 1 for about a year now for our three vehicles, two Toyotas and a Cadillac. They are friendly and knowledgeable. They fix what's broken at a reasonable cost. Free ride home locally. Even used the free towing once. You pay, but a check for the full amount comes in the mail. Have never had a bad experience with these folks. They also do a lot to help Veterans and the community as well as being Ecologically oriented. I recommend them highly. read more

I brought my 2001 Explorer in for an air conditioning and fan issue. The crew at Honest-1 did what their name states - they honestly told me what needed to be fixed now and what could wait. The end result was a repair was done to correct my A/C problem at a very reasoable price and the vehicle was ready as promised - in a short amount of time. I highly recommend Honest-1 and in particular this location near Paradise Valley Mall. Great work guys! read more

They caught me again! I was taking the battery tender off my car when the hood fell on me ... ouch! Called Tracy immediately and he knew what was wrong, ordered the part and it was replaced in less than 45 minutes. I wouldn't take my car anywhere else. They are professional, efficient, friendly and kind. Their name says it all, so what are you waiting for ... take your vehicle to Honest One. You won't be disappointed! Cindi Smith read more

I'm a big fan of spending money with locally owned businesses so I was very happy to take my car to Honest-1 at the Paradise Valley mall. The service was excellent (very polite and not pushy at all) and I really trust them to tell me if my car needs something. I'll continue to take my cars to them, especially since I bought one of their car care cards for $90 and it'll take care of over $300 worth of service. Can't beat that! read more

Our AC went out---In Phoenix---called them in the morning and they did not have any openings, but Tracy (the owner) told me to bring it in and leave it for the day, and he will work it in---which he did, and asked him to fix our window while it was in there, and they did. and by 4 o'clock it was fixed and ready for picked up. Great EXCELLENT service.. They even left us a treat...It doesn't get any better than this. read more

The VERY BEST auto care in every way. The only ones who have ever worked on my car. Incredible, professional, polite, friendly, and knowledgeable in every aspect of care and maintenance. Matt, Chris, and Tracey are so amazingly helpful, carrying, etc. Fast service, reasonable prices, always on time as promised. Highly recommended! They truly care about their customers, and also do a lot for their community. read more

I highly recommend Honest-1 Auto Care! I wouldn't trust anyone else to look at my car because I know that I will get an honest assessment with this business and a very fair price. As a woman I know that I'm not going to be sold a bill of goods with repair work that doesn't need to be done and that I can completely trust their recommendations without reservation. This is a business with integrity! read more