Great job by James in replacing the Water Pump on my '63 Riviera. Troy noticed a couple other…read morethings that they took care of as well. They treated the car like it was their own. Great to talk with...no B.S.. Look forward to working with them again. Thanks again, Guys!

Went in to have a check engine light evaluated that another shop couldn't figure out. Turned into a…read moremajor repair but they took care of everything and my truck in running better than when I bought it.

I've been a customer for over 30 years. It recently changed owership, gave the new owners a shot…read more Needed front end work. Same great service that I've come to expect. Fast, courteous service all around. I'll still be coming back. Highly recommend.

The best collision shop out there, great people and the best prices as well! Definitely recommend.read more

Back again to find a new person at the front desk David, this young gentlemen actually walked…read moreoutside to my vehicle while I was waiting for my husband to arrive. He inquired as to what he could help me with, I indicated my husband was on his way up to speak with him, and I was just waiting for him. I left a previous review but I did not know how to update the last review. Previously, our vehicle was still under an extended warranty that we purchased for our Cadillac ATS. The owner of A1 had his brother who I believe his name was Sam and a different Front Desk person whose name I cannot remember unfortunately look at my extended warranty paperwork after the diagnose came back of needing a new transmission. In addition to that I had communication issues, ie check engine light would randomly come on and then go off as well as a couple other - indicator lights. The transmission was completely replaced, and because it was under the extended warranty, they were able to get it covered from some company. There was no fee for a deductible to us. The Cadillac ATS is no longer manufactured and was not being manufactured when we purchased it. One of the reasons was the slipping in the transmission. They had to bring in a specialist mechanic to figure out why the different sensors were going off for no reason. I no longer get the check engine light. Fast forward to approximately two weeks ago my husband mentioned that there was something leaking out of the rear of my vehicle on our garage floor. So we took it back up to A1 quality they indicated it was the rear differential that needed to be replaced. We were discussing the possibility of a rebuilt differential however, they do not make rebuilt differentials for our model Cadillac ATS. My husband and I debated whether or not it was worth putting that money into a vehicle based on the age of it. Due to the fact that it now has a brand new transmission and overall seems to be running well. We were going to move forward with the repair. On the way to the shop to drop it off randomly my heater was not working in it. When I dropped it off, I explained to Dave that we needed to find out what the issue was with the heater and how much that repair would be prior to moving forward with the rear differential replacement. After they connected it to their machines and had their head mechanic Mike look at it. Dave passed on the information that it is a communication issue. They believe they have it working now, so we moved forward with replacing the rear differential. Our goal is to get a few more years out of it, and then we will be trading it in on a newer model. These repairs were worthwhile in our opinion based on the fact that the mileage is only 70,000. Time will tell if we made the right decision. However, we found that Dave was communicating through the entire process and updating us before we had to contact him every time. This was a pleasant surprise. The rear differential was repaired in one day and we were able to pick it up the same day. I can always speak to our personal experience with Dave, the owner as well as his mechanics when I say that they have treated us really well! All businesses need to make money to survive and we understand this. It is really nice to have some old-fashioned customer service. There is a warranty on the transmission work that they did as well as a warranty on the rear differential being replaced. I also asked Dave if we sell the vehicle do those warranties go forward to the new owner and he indicated that they did‼ No one is happy when their vehicle breaks down and it is additional money that you did not budget for but it is nice when the experience seems to be direct and honest.

These guys will take care of you! First time customer here and I will definitely be back! Dave was…read moregreat even called in to check up how the car was afterward... work was done in a timely manner and excellent customer service!

Best customer service EVER. Ron the manager is awesome. He was very patient while I got the…read more finances figured out so I could get the much needed work done on my car completed. He never rushed or pressured me. He is very kind & curtius. The mechanics got my car looked at very quickly. They completed the work very quickly & efficiently. I highly recommend this brake shop!

do no go here unless you want to waste lot of your time and money, simple $300 brake job turned…read moreinto $800 and 4 days of wasted time because owner does not know what is going on and fires crews back and forth

I had a very wonderful experience here, which saved me quite a bit of money and built my trust in…read moreClassic Automotive. I went there for a second opinion on pricing, after being given a very high repair estimate by a different auto repair shop. Classic Automotive was honest enough to tell me there was nothing wrong with my car! it only needed a small repair to my broken air conditioner for a super reasonable price. Next time something goes wrong with my Honda, I'm bringing it straight to Classic's!

Reliable auto service, been operating for 30 years. Steve's one of the front desk guys, friendly…read moreand knowledgeable. These guys are honest and it's what keeps them busy. No appointments. First come first serve. They open at 8 and basically are full up with work before 11, sometimes 10. And they'll call you with a quote before having to go into the labor. I live in Detroit, but I drive up to Sterling Heights here for any auto work. 5/5

Great guy, prompt, trustworthy, knows what he's doing, and very supportive. Can't beat the price,…read morenor having the service at my place. Count yourself lucky if your car is broken and you're able to get Will to fix it.

If you value your car, your money, or your sanity, avoid this mechanic at all costs. I was quoted…read more$250 over the phone, but the moment he saw my car, the price magically doubled to $500. That should've been my warning sign, but what happened next was unbelievable. Apparently, I am not the only person he ghosted mid job. Every part of my vehicle he touched ended up damaged. Hose clamps? Left off completely. Interior trim? Broken. Hood latch? Destroyed. The "repair" he did created more problems than I walked in with, and I had to pay over $800 to a real mechanic just to undo the mess he made. That's not an accident -- that's incompetence on a level that shouldn't be anywhere near a toolbox. And once the damage was done, he vanished. No returned calls, no accountability, no attempt to fix what he broke. Just silence. Based on my experience, this person has no business working on cars. The lack of skill, honesty, and professionalism is staggering. Do yourself a favor and stay far away -- your wallet and your vehicle will thank you.

I've been using Reliable for years. They are always professional, describe issue, give exact…read morepricing, and approximate time of completion of vehicle.

I chose this place because of their positive reviews and proximity to my work. I also like to…read moresupport small businesses when I can. I had rear rotors and brake pads installed plus an oil change. $350 for everything, which is pretty fair. Everyone I talked to was friendly and professional and the job was done by the time I finished work, so there was no waiting around. They're not allowing anyone inside due to Covid, so the guy met me outside, ran my card, and I was on my way home in minutes. The only negative was that I needed a tire repaired but they don't have the equipment to take the tire off the rim to do a repair, so I have to go somewhere worse to get that done. Otherwise, I'm very satisfied!

I want to thank Robin and the team at Paul's Auto Service for the professionalism and attention…read morethey provided during a recent inspection and repair visit. As someone who relies on my vehicle every day for work, it is important to me that I understand not only what is being repaired, but also the overall condition of the vehicle and any maintenance items that may require attention in the future. Robin took the time to explain his findings, discuss recommendations, and answer my questions in a way that was clear and easy to understand. What stood out most was the communication. Robin kept me informed throughout the process, called me before pickup to review the repairs and recommendations, and treated my concerns seriously. The team was professional, courteous, and thorough from start to finish. It is not always easy to find a repair facility that is willing to take the time to explain things and help a customer understand what is going on with their vehicle, but that was my experience with Paul's Auto Service. Thank you to Robin and the entire team for your professionalism, transparency, and quality service. It was greatly appreciated.

I've trusted Paul's Auto for years, and they consistently exceed my expectations. The staff is…read morefriendly, knowledgeable, and genuinely cares about their customers. The quality of their work is outstanding, and I really value their honesty--no upselling or unnecessary repairs. I've never had a bad experience, and I'll definitely continue to rely on them for any future automotive needs.