I want to thank Robin and the team at Paul's Auto Service for the professionalism and attention they provided during a recent inspection and repair visit. As someone who relies on my vehicle every day for work, it is important to me that I understand not only what is being repaired, but also the overall condition of the vehicle and any maintenance items that may require attention in the future. Robin took the time to explain his findings, discuss recommendations, and answer my questions in a way that was clear and easy to understand. What stood out most was the communication. Robin kept me informed throughout the process, called me before pickup to review the repairs and recommendations, and treated my concerns seriously. The team was professional, courteous, and thorough from start to finish. It is not always easy to find a repair facility that is willing to take the time to explain things and help a customer understand what is going on with their vehicle, but that was my experience with Paul's Auto Service. Thank you to Robin and the entire team for your professionalism, transparency, and quality service. It was greatly appreciated. read more

I've trusted Paul's Auto for years, and they consistently exceed my expectations. The staff is friendly, knowledgeable, and genuinely cares about their customers. The quality of their work is outstanding, and I really value their honesty--no upselling or unnecessary repairs. I've never had a bad experience, and I'll definitely continue to rely on them for any future automotive needs. read more

I have been going to Paul's Auto for years. They have great quality work. They just put in my Blueitt Charger 1 DC-DC charger for my minivan travel to Florida. It worked very will. My mini refrigerator didn't drain my power station. It stayed at 100%. And the price of installation, what's very inexpensive. read more

Refused to do a simple drain and fill job because the dude on the phone "didn't know what that car is" it's a Toyota crown saloon . It's a literal Toyota ... same transmission as any 4 speed Lexus or Toyota... literally a 30 minute job refused because of arrogance . Didn't even listen on the phone or try to look anything up . Said it's from 1997 risk of rust is too high . The car is straight out of an import lot from Japan . There's not a spec of rust on the car . It hasn't been driven in 22 years ‍ it's literally in better condition than cars coming out of the dealership brand new . Didn't even offer to listen or check out the car even do 30 seconds of research to realize it runs the same exact parts as almost any Toyota in America . Just because it's "imported" they wont change the fluid ? I'm not asking for engine work lmfaooo it's a fluid change . If I had the tools at home I'd to it myself . It's just more convenient to pay someone who has a lift to get it done . Wouldn't recommend them working on your car if they don't work on anything "they don't know" . Horrible business management in my opinion. Easy money and I would've been a consistent customer . Definitely take your car anywhere but HERE read more

I have been going here since i moved to Clinton Township. These guys do all the service on my vehicles and I wouldn't consider going elsewhere. 10/10 service and they always go the extra mile. Just got my car back from them today for an oil change and without asking they patched a leaky tire also, continuing to show me why Paul's is a step above the rest. I also have a crazy work schedule, and they never hesitate to work with me on pick-up/drop-off. Quality work is hard to find anywhere, but if you're looking for auto repairs, look no further, because Paul's is the spot. read more

Very honest and great customer service!!! Would highly recomend!!! they keep you informed as to what is going on and price is very fair!

I'll give this place a 1 star because the first experience was good but when I came back the second time it was horrible. I'm not sure what his name is but the guy who works at the front desk needs to learn how to keep his attitude in check when it comes to customers. All because he was ready to leave at 6pm he wanted to be rude over the phone with me over a miscommunication of the pick up time. And then failed to ever inform me about a charge of "looking at my vehicle" in his words. Considering my vehicle has an extended warranty which covers diagnosing( I have used my Warranty 5 times and never had to pay for anyone to "look or diagnose an issue). But in his works "it's only measly $65. That's nothing".Well not everyone throws $65 on just anything. Maybe he needs to learn how warranty works or know how to disclose all charges up front. The customer service I was provided today was 100% horrible. To the point when I came in I Immediately asked him if that's how he treats his customers, like how he talked to me over the phone. But in person he acted like everything that happened over the phone never existed. Which I expected. I will never go back here again. He got his measly $65 that he claims paid his tech to put 2 spark plugs back in in an hour when my husband can do that in 10 min. But ok. Like he said I will go to bed good tonight because I'll make sure my experience is told. read more

These guys treat you with 100% respect. What I like about these guys is their honesty, excellent customer service, their mechanics have been working there for years and says a lot just right there, I refer all of my friends and family to them. Three words; fair pricing, respect and honesty! read more

Long time customers, we won't go anywhere else! The guys are wonderful, polite, up front and do great work everytime! Highly reccomend Paul's read more

Paul's Auto Service on Gratiot. They saved my daughter's used car from transmission fail! One day care and far less time than we expected. Checked it out and everything ready to go. Give them a call for estimate. Super busy but they appear to be fully staffed. Go For It! read more

Tom at pauls honest , easy going repaired my jeep with a through maintenace check , found heat sensor pig tail needed to be replaced. Great work !! read more

The guy's here did it again! Unfortunately my car has been in this shop twice in the last two weeks. Both times the service was efficient and yesterday I asked Tom about a part that has been off my car for three years(only to had been told I needed to take it to somewhere like Mikey Shores) He just snapped the part right back on!!! And the dealer wanted to charge me 150 just to look at my car and that money doesn't go towards the repair!!! These guys are the best!!! That's about all I paid for repairs!!! read more

My whole family uses Paul's! They are always honest, speedy, and helpful. As a single woman, it's hard to find great mechanics, but I trust them and they look out for me. They don't try to sell me unnecessary things and keep me safe on the road! read more

First time using Paul's for auto repair, I decided to try them after all the positive reviews. Was very pleased how friendly and straightforward Kyle was in letting me know the issue with my van, and what repairs it required with no extras. Turnaround was the same day and as I was getting ready to leave we noticed a noise and they were able to take care of it while I waited. I am a wheelchair user so my van is my main mode of transportation, and they assured me they would have it done so I wouldn't be inconvenienced. I highly recommend Paul's Auto Repair, great service and great people!! read more

I have been going to Paul's for years. I would recommend him to anyone. He is honest and fair. He will tell you what is the real problem and will never fix anything that doesn't need to be. My whole family uses Paul's. He is honest, affordable and will stand behind his work. Thank you Paul for all the money you have saved me over the years. read more

If you want quality work done on your vehicle, DO NOT take it here. Mechanics are not knowledgeable about today's vehicle. Took my 2009 Taurus X there, claim he replace a sensor, only to find out from my mechanic he NEVER did. Took $ 150.00 for his supposed service to my vehicle. Still had to pay my mechanic for the part Paul's Auto Service was supposed have replaced! NEVER AGAIN!! read more

Paul's Auto is the best! Fast service, fair prices, and honest mechanics. I have been using Paul's auto for all my mechanical needs for over 5 years. I send all my family and friends here. Never had an issue with any repairs. I wouldn't trust anyone else to work on my car! read more