I went to Five Star with something in mind that I wanted. I told them what I wanted, they listened…read moreintently, and did not try to upsell me or change what I wanted. I say this because most places I visited looking for a car treated me like a sale rather than a person. All of the crew at Five Star are personable and genuine. They listen to one's wants, desires and needs and deliver. I would recommend Five Star to anyone wanting to be satisfied with such an important purchase such as a car vehicle for one's life and family. A crew of very nice and authentic people. Very rare this day-in-age! Thank you Five Star! I give you a Golden Star for your service. Sincerely, Purchaser of a sweet BMW!!!

Absolutely the best used car buying experience ever! These guys are complete professionals. I am…read moredifficult to deal with regarding large purchases. These fine people were patient and friendly the whole time. They not only helped me find the exact vehicle I wanted/needed but they were willing to negotiate, and helped me with my financing. Keep in mind these are used vehicles: After purchase, the vehicle had an O2 sensor go bad, no big deal. When I phoned to tell them, they were adamant about me bringing the vehicle back for repair. Not only was the bad sensor replaced but both sensors were replaced for good measure as well as an oil change, and engine test, NO CHARGE!! I was in and out in an hour. They legally had no obligation to repair anything after I left the lot as per our agreement but nonetheless... never had a dealer actually show that much care and decency. ...TRULY EXCEPTIONAL! I will go to Five Star Auto and only Five Star Auto for all my vehicles from now on. Thank you gentlemen! You are the best!

Emerald city was the third and last dealership I went to for consideration of adding another…read morevehicle to my fleet. Not only did they have the right vehicle that fit my needs, but they were very informative on which vehicle I needed for long-term use in my company. Robert was the salesman that never gave me that never gave me the "salesman" feel. He stuck to the facts of what I needed to know and never pushed to go with a vehicle that was out of my desire and budget. Good people with honest morals, I'll go here again for my next vehicle in a heartbeat!

Over the past few months I have purchased 2 super clean, low mileage vehicles for my commercial…read moreservice fleet from Craig. What impressed me about this little dealership is their fair pricing, choice of vehicles that are a good fit for my business, their friendly and accommodating service. Craig was super helpful in getting me all the information I needed about the vehicles, specs, even a recent CarFax to give me the assurance I needed to close the deal. Yesterday Rob stepped up to wrap up all the paperwork when Craig was off for the day, he helped me wrap things up so I would not be delayed. Rob said it's what they do, to help each other out to help their clients which is quite refreshing in a sales environment. Tiff details and preps the vehicles for sale and also does a top notch job, these vehicles look brand new, very solid overall experience. I will be back soon...

Cami was great to work with, she was very responsive and not pushy like other salesman I've worked…read morewith before. Will definitely be returning to EBA for my next car.

I just bought my second car through Elliott Bay Auto Brokers, and once again Pat made the entire…read moreexperience exceptional. Before coming back here, I visited several other dealerships--and as a woman shopping for a luxury car, I unfortunately dealt with a lot of salesmen who either tried to take advantage of me or completely dismissed me. Pat was the complete opposite. He was incredibly patient, respectful, and genuinely invested in helping me find the right fit. He pulled up five different luxury cars for me to test-drive--back-to-back--never once rushing me, and did it all with a smile. At one point another customer came in who was looking at a more expensive vehicle, and even then, Pat stayed focused on me and made sure my experience stayed the priority. That meant a lot. Pat is knowledgeable, honest, and someone you can trust in an industry where that can be hard to find. If you're looking for a stress-free, transparent, and actually enjoyable car-buying experience, ask for Pat. I can't recommend him and Elliott Bay Auto Brokers enough!

Mike made getting our first Kei Truck a dream. Admittedly, we didn't know a lot about Kei trucks…read moregoing in, but Mike was more than happy to share his deep knowledge and entertain our many test drives. He was super understanding and flexible. If it weren't for Mike, I don't think we would have purchased our '00 Sambar TT2 from JDM.

Driving down Aurora I always would look over at this dealership and their cool Japanese imports…read more Finally went in and met Mike Deane who showed me their AWD Vans. He was great at answering my questions and taking me through their process. No pressure just information gathering and after a few weeks of going back and testing driving different models. We finally found the right one. Everyone there from the techs (Greg and Cole) the owner Eli were fantastic. You could tell the passion they have for the JDM vehicles. If you ever drive by on Aurora, stop in or make an appt! Just a lovely experience and you get to own something very special. Bonus, they also have a service department and can source parts for you! Most shops don't even work on JDM cars. Thanks y'all!

My partner and I purchased a beautiful Jeep Wrangler from Seattle Jeep yesterday, and we had an…read moreexcellent experience from start to finish. We began communicating with Adam F. before our visit to make sure we could purchase the new car at the price we were hoping for. Throughout the entire process, Adam was kind, personable, knowledgeable, and incredibly helpful. He truly went above and beyond to help us get a great deal on both our trade-in and new vehicle purchase. He was an absolute pleasure to work with. Scott C. in financing was also wonderful during the financing process -- helpful, fun to talk with, and great to work with overall. We highly recommend this dealership to anyone looking for a new car!

You can read the below or just look at the screenshots.... Either way, this place is classic "bait…read moreand switch" and then try to gas light you when you point it out. Toxic practices in the hopes nobody actually reports it and/or nobody actually reads the reviews. I will be filing with the AG and FTC, so that box is checked. You can read the review and avoid them and check the other box. Together we can get them to either be honest to their customers, or close down. Onto the review! If you read these reviews, the theme is the same. They engage in dishonest, bait and switch pricing. Their website clearly advertised a price (that was listed as the "no surprises at the dealership price"). Of course, that "no surprise" price was filled with surprises! When I called the woman who answered immediately got defensive and asked for proof. I sent screenshots at her request. The response was to get even more defensive and imply that it was somehow my fault for not recognizing the error. Gaslighting 101. I think it is better just to put screenshots than explain further. They clearly practice deceptive pricing and then try and hide behind "it was an error". It is frustrating that a business wants to lead with such dishonesty. You can judge for yourself, but hopefully you can save yourself the angst of spending anytime with this business. Their response when I caught them doing this was to ghost me and stop responding. It is not an honest business. You can also google about the current state of Jeep as a brand and quickly becomes a one two punch. Summary: Avoid. Avoid. Avoid.

AC recharge. Fit me in with no appointment. Great service and super friendly. Jeff was very helpful…read moreand shop is professional and super clean!

I was hoping to find a local shop to work on my vehicle. I thought being a AAA place the…read moreworkmanship would be good. They didn't compete the work and I feel I was charged too much for what they did do. I now need to take it to someone else to check what they did and to finish the job. Really, really disappointed. Sorry but I don't recommend them at all.

"WORST AUTO SALES is what this dealer should be called. ..."…read more WORST AUTO SALES is what this dealer should be called. the absolute worst car buying experience!! Dont let their friendliness trick you, they are very nice because they are about to rip you off.