Resolved problem with initial eyeglasses delivered. Remake worked out fine. Very short…read moreappointment for remake. By having a remake necessary disqualified this business to get 5-stars. Other: Though the furnishings look beautiful here, they forgot functionality. If you sit in one of those super heavy wide chairs to try on eyeglass frames and try to move the chair anywhere you prefer, you gotta be Hercules. The metal frame makes a sound on the floor and the chair is not very comfortable.

A welcoming and family like environment! from start to finish. Dr.Granek is friendly,…read moreknowledgeable and very caring. Highly recommend this office.

I was scheduled at 5 pm when arrived i was told my appointment was 430 however I have a text that…read moreshows 5 pm I was told it takes an hour and he said I am closing at 5 pm well I will never go there again plus I will never renew my bjs membership I hope he gets fired

I have had both good and bad experiences with Opticians and Optometrists The best experiences that…read moreI have had in Baltimore is at Bernard Shear Opticians. Their selection of frames is awesome. They have everything ranging from conservative to funky and edgy. The service is top shelf especially with Amanda Hellman. She is by far the best Optician I have ever had the pleasure to deal with. I took my girlfriend there and Amanda was terrific. Patient and engaged. Everywhere my girlfriend goes she gets compliments on her eyewear. Her prescription normally make her lenses look thick but not with Shear Opticians. I was browsing while there and ended up purchasing two frames which are both very kool! Melissa Shear is an excellent Optometrist so it is a one stop shop. I highly recommend! Make sure that you ask for Amanda!

Last year, great ... same for 2026…read more Great communicator ... apparently keeps notes on his patients to revisit before their next appointment.

I didn't know what to expect but this experience exceeded my expectation's. Everyone I interacted…read morewith clearly loved being there - when does that happen? Dr. Is relatable and is extremely knowledgeable. Seamless process all around - couldn't recommend this practice higher. Thanks for making my experience memorable and I look forward to my prescription so I can proofread this (kidding)!

Customer Service is great here. Much better than others in the area such as Visionworks and…read moreMyEyeDr. I would recommend.

highly incompetent receptionist! Customer care is not a priority! While I was picking out my…read moreglasses another receptionist (man) kept interrupting and pulling the lead receptionist(woman) to help with his transaction! It was almost as if the elderly woman's money was greener than mine! There was no consideration for my time or my appointment! My order took extremely long and once it arrived there were no available appointments for the next 5 days to pick u! Called serval times to see if it was ready due to having headaches from squinting this didn't seem to be an interest of theirs! Claimed theyre booked but have absolutely no appointments set aside for pickup evaluations! And they close early on Fridays! 1/10 DO NOT RECOMMEND! PISS POOR CUSTOMER SERVICE

It's a shame we'll never go back. Exorbitant prices aside, they do have a wonderful selection of…read morebeautiful frames and an amazing choice of different types of lenses. But after 20 years and thousands of dollars it was just time for a change.

I went in today to return some glasses and was told they don't accept returns because they are…read moregoverned by food and drug. Interesting as I have never heard of this before and was told I could exchange them if I didn't like them when they were purchased!! I guess since they are going out of business, the rules don't apply anymore!!

I just go for a yearly check up. Service was fast enough as their first customer of the day at 9…read moream. The doctor was pleasant and explained the process. Many frames to choose from after the eye test. I decided to keep my frames and get called back for the lens to be replaced for my new prescription.

Come see shantell i like how she handled a situation she will take care of you i would hardly…read morerecommend anyone.

I had a really disappointing experience with my contact lens order. The initial lenses I received…read morewere blurry, so I had to go back for an adjustment--specifically for my right eye. That was over a month ago. Since then, I've called multiple times to follow up, and each time I'm either left on hold for a long time or told that the order is being placed. As of today, I still have not received my contacts. I paid over $300, and at this point I don't have a product I can use. The lack of communication and follow-through has been extremely frustrating. I would not recommend based on my experience.

The front-end staff are very friendly and professional. I was immediately greeted upon entering…read more Usually, my experiences with this location in prior years have been great. However, my recent visit wasn't so pleasing when it came to the optometrist (Dr. Vaxmonsky) who saw me. He was very sarcastic, and when I asked for his opinion concerning certain things, and especially since this is his area of expertise, his responses were beyond appalling to me. That other side of me almost came out, but I let it go. I was beyond happy to get out of his presence once the exam had ended. I never want to deal with him ever again.

When I asked to be sent a copy of my prescription because I need to replace my glasses damaged on…read moremy out of state vacation, I had to repeat several times that I could not pick it up from this store because I am currently 3,000 miles from this store. Neither person I spoke with seemed concerned that I needed damaged glasses replaced - I require them for driving and reading so it's kind of important to me! Anthony couldn't email the prescription to me due to privacy restrictions but neither he nor the Lenscrafters person I spoke to at this store told me I could have the Lenscrafters near my vacation location request the prescription for me. Fortunately I thought to call the local Lenscrafters and they got a great review from me because Lea immediately addressed the situation effectively and with appropriate concern.

Rudest people I have ever had to deal with. I had a question about a fee that I didn't understand…read moreand the woman snapped back at me "if you don't like the way we do things here you can go somewhere else." So that's exactly what I did.

i got a same day appt online, staffed contacted me shortly after to confirm. friendly atmosphere,…read morenice staff. I brought my 8yr old daughter a year ago and she loved it here.

The Optometrist Dr. Ostrow was professional and attentive. The front desk staff were…read moreunprofessional and the technician was no better. *The technician used the same alcohol wipe to clean all three instruments- poor quality and safety precautions. Very disappointed regarding my experience with Vision works of Owning Mills on Reisterstown Road.

Extremely bad customer service. Had to call 3 times to get an"emergency visit". Took almost 2…read moreweeks to get call back and was told they had someone with the same name. Always have at least a 4 hour wait

It is 12:00. My mother's appointment was for 10:45. I am assuming she will be seen today. The wait…read moreis not my biggest complaint, however. It is that they do NOT practice social distancing in their waiting rooms. We are at the tail end (hopefully) off a global pandemic! I will say that following a (less) long wait at her first appointment Dr Honig is great. The optometrist here is phenomenal. They just need to get their scheduling act together!