As a professional umpire, eye sight is a necessity. The ability to see without the aid of glasses…read moreor contacts is truly a blessing. I have no other person to thank, but Dr. Grochmal. Not only is he attentive to your needs, but is also very professional. Laser eye surgery can make anyone nervous. However, Dr Grochmal puts you at ease throughout the 20 minute procedure. After the surgery, my eye sight was 20/15. Dr. Grochmal exceeded my expectations and I can assure you he will do the same for you.

I had CustomVue LASIK with Dr. Grochmal and consider it the best money I ever spent. Felt great…read moreafter 3 weeks, perfect after 6 weeks, and now see 20/15 three months after. Great staff, friendly office, responsive, etc . . . really a perfect experience. If you've been considering LASIK but just haven't taken the leap, call Dr. Grochmal today. You will not regret it.

I have no problem with the doctors. But the office staff is not up to par…read more My first problem when I was there last time and I made an appointment for an upcoming next visit they scheduled me with the wrong doctor. Then called and left a message and gave me another date and time ,I called back to confirm and left a message no one ever called me back . Fast-forward to today's appointment I get a call this morning that they need to reschedule my appointment due to scheduling conflicts. Stated they called me last week which they did not ,no messages or nothing. And I was sent a message yesterday confirming today's appointment and what I should expect. Very disappointed and maybe more training is needed!

Everything! My Ophthalmologist, Dr. Ismail Shalaby is the very best, as is his excellent staff.read more

Yearly exam time here. I must admit that since the passing of my previous eye doctor, the care…read moreregarding the front desk staff has gone down a bit. They seem a bit cold and standoffish. The service is okay, it's just the little things I tend to notice. The staff in the back that takes care of the initial vision assessments were okay. Dr.Etter, the new physician, is ok as well. Maybe being so used to an eye doctor who provided my vision care for over 30 years and is now gone is a difficult void for another doctor to fill for me at this time. All in all, I will continue to come here until a time I feel that I may need to move on to another provider.

I came in for an emergency appt after being in an accident and stated I wasn't at fault. In the…read moremiddle of my appt, a lady named Cindy from billing came in the back and wanted $200 and told me to pay it now, and request reimbursement from my insurance, this is AFTER I'm in the back being seen, provided insurance and claim numbers. I paid $200 out of pocket because they refused my insurance. And the dr wanted a follow up visit in a week. I contacted the front desk, got an appt for tomorrow, and asked what the expectation was and front desk told me $130 for follow up visits. I asked to speak with billing, reached the same Cindy, and from the very start of the call, she was interrupting me, yelling over me, extremely rude after I just wanted clarity on what the out of pocket expense is. I requested a supervisor, she claims she is the supervisor. And I said the way she speaks to people is inappropriate. She claimed I never provided insurance information. I gave the info to her in writing the day of. She had everything and I was forced to pay anyway. At this point, i asked her if she had any proof in writing she informed me she would bill my insurance, and she said no. Obviously not, because I paid. I asked to cancel the appt. She refused to cancel my appointment and decided to be petty and ask me for an email in writing stating I want the appointment canceled. I asked her why she needs an email and her response was "you asked me for something in writing so I'm asking you." That is the rudest associate I have ever encountered in my entire life, and I will never recommend this facility. You don't know how to speak to people and you shouldn't be working in billing.

The entire process to get new glasses was the smoothest process I ever experienced! Everything was…read moreextremely efficient and the selection of frames is literally one of the best I've ever seen. The have so many frames to choose from and they truly help you pick frames that's best matches your fave, your style, etc. the have options that can be a bit pricy but they also have budget friendly frames as well, who know maybe some people's insurance would even cover it all but even if you have insurance that's not really helpful financially the ladies sure work with you so that you go home feeling good and looking good. The turn around time to pick up your new frames was approximately just shy of 2 weeks. Nonetheless, I felt comfortable, I felt heard, I felt cared for. I'm happy I choose them to do my yearly exam with. 10/10

I am thoroughly impressed by the experiences I have had with Clarify Eyecare! Dr. Chan is very…read moreknowledgeable, kind, thoughtful, and her examination is very thorough like I have never experienced. She also makes me at ease when I ask questions about things that I don't understand. In addition, when I sent an inquiry through their patient portal about another appointment with a specialist that she referred me to, she called me within 30 minutes to explain what's going on and to assure me that everything is okay. You need to make appointments for different things like eye exam or glasses pick up. This assures that we are not waiting for a long time. Everything is carefully streamlined. And the staff folks there are also so kind, professional, personable, and knowledgeable. They spend time with you as much as you need to make sure we are happy with our order, etc. The office is very inviting and there are plenty of options when it comes to frames. I used to go to another optometrist's office where I got minimum examination which took like 10 minutes and they would tell me that my insurance would not cover the lens that I needed (which now I think was a lie after how much I have paid at this clinic). I used to pay over $1,000 for a basic pair of my prescription glasses - not designer's brand. At Charity Eyecare I have spent around $400-$550 for a pair with the best lens that I can get. And they always have good music which is a plus! As you can see, I have been spending a lot of time describing how wonderful my experience has been- and I hope you'll be able to get excellent experiences as I have!

My husband's frames were broken when the lenses were removed, and the gentleman acted as if it…read morewasn't his fault. Of course it was his fault - he broke them. Replacement frames were ordered, but we were charged for them. I feel the company should have paid for the replacement frames. We paid for something that was not our fault.

They are wonderful. Repaired eyeglasses for me during the pandemic when I was a new patient. Since…read morethen my whole family goes to them with great results. enjoy everyone in there, not just the doctors who are wonderful

Back again for my medical eye exam, the staff was still consistently friendly and helpful. Yasmine…read more(?) was very nice and positive. Dr. Haugren is very professional and efficient, conservative yet proactive. He has a great bedside manner - friendly demeanor and sense of humor. Makes you feel very comfortable. He even offered to contact two of my other doctors just so everyone is on the same page regarding my medical care, which I appreciated.

Not recommended…read more First the lens slipped (Laborwit) Then surgery to relocate lens left the eye legally blind (Williamson)

I made a new patient appointment to have a stye treated, and I was scheduled with Dr. Le. This was…read moremy first experience with a stye, never having one before. Well, Dr. Le was rude, condescending, arrogant and insulting. She repeated herself over and over and spoke to me like I was a child she was 100% annoyed with. Dr. Le was rude, condescending, arrogant and insulting. See how I repeated that Dr. Le? I regret going to them in a time of need and will never return. She gave me the prescriptions I needed, but that is her ethical duty. Her bedside manner is horrible. For all of your eye care needs, go elsewhere. Oh, and I browsed the frames while I waited to be seen - wow, the markups were insane. One more time just for Dr. Le...Dr. Le was rude, condescending, arrogant and insulting.

Their lab lost my prescription and they kept me waiting over a month without any follow up. They…read morerefunded my $$ without a hassle.

Resolved problem with initial eyeglasses delivered. Remake worked out fine. Very short…read moreappointment for remake. By having a remake necessary disqualified this business to get 5-stars. Other: Though the furnishings look beautiful here, they forgot functionality. If you sit in one of those super heavy wide chairs to try on eyeglass frames and try to move the chair anywhere you prefer, you gotta be Hercules. The metal frame makes a sound on the floor and the chair is not very comfortable.

A welcoming and family like environment! from start to finish. Dr.Granek is friendly,…read moreknowledgeable and very caring. Highly recommend this office.