I have had to visit this store far too many times over the past three weeks thanks to my very…read moreactive six year old. The store itself is massive and carries an enormous selection of items. It is generally clean, bright, and well organized, with plenty of sections to wander through and browse. That said, nothing here is really cheap. There are a lot of interesting and useful products, but the prices are high enough that I constantly find myself hunting for clearance items. It would be very easy to blow through a one thousand dollar gift card in a single visit. Thankfully, the local 20 percent off coupons help make purchases feel more reasonable. The staff appears to be made up mostly of high school and college age employees, and that shows in the customer service. It is not bad, just very young and a bit unpolished. Most employees seem concentrated in the shoe section or working the front registers, with limited presence elsewhere on the floor. The running shoe selection for adults is a definite plus, with plenty of options to choose from. Overall, it is not a terrible experience, but it is not a great one either. I will continue to shop here because it is one of the few places that reliably carries sporting goods, but it is more of a necessity than a destination.

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES…read morebecause they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful!

I've been having some foot issues, which seems to be some sort of rite of passage for your…read moremid-thirties. A few people recommended a visit to Road Runner, and I'm so happy I listened. As soon as I walked in, someone checked me into their queue for an assessment. I think they give everyone a foot analysis, with no commitment to purchasing their inserts. While I waited, I browsed their shoe selection. I lean more toward Hokas and Aesics, but I was open to trying something new. The wait was about thirty minutes, so if you're looking for a quick shopping experience, this isn't for you. Go in knowing that you're going to wait, but I actually didn't mind this because I appreciated the one-on-one experience and all the info I received about my feet. Judy performed my foot analysis. She had me first walk on the treadmill and after I stepped on their fit finder machine. This machine provided information on foot length, width, arch height, alignment, heel width, and more. Judy reviewed all this info with me, and they also email it to you for free. I decided to purchase their insoles to see if they make a difference. So far so good, so I'm curious how they'll help in the long run. I have been wearing Hokas with a lot of cushion and I learned this was the wrong shoe for me because it could actually make my foot more unstable. Judy recommended a mid-range cushion for me. She was so patient with me. I must have tried on 6 different shoes and she paid attention to how they fit me and recommended sizing for me. I really appreciated her attention to detail and the time she spent with me. I signed up for the VIP family and ended up with some savings in the end. I love that they have a 90-day perfect fit guarantee along with some other perks.

Run! Don't walk.... :-)…read more In all seriousness, there is little not to like here! Super helpful staff, solid selection, a membership that isn't superfluous or prodigal, (in fact, it's beneficial), and a great phone customer service support. There might be a 5 - 15 wait when you come in to be connected one-on-one if you are trying on shoes, but once you do, the confidence you have walking out the door KNOWING you got the right pair for you is priceless and well worth the wait. Not to mention, all the running gear is less than half of what you would pay at Lulu or Vuori and just as good, if not better. They also sell Gels, vests, lights, glasses, insoles and other gear for running and and membership pricing makes it easy since its one of the few shops (Unlike On, for example) that allows you to return after a break in period.

I had an awesome experience shopping at Vuori, and it was all thanks to Gavin Yoder. From the…read moremoment I walked in, he was super welcoming and genuinely took the time to understand what I was looking for. He knew the products inside and out and made great recommendations without ever being pushy. Gavin helped me find exactly what I needed and honestly, even more than I expected. He made the whole process easy and enjoyable, which isn't always the case when shopping. You can tell he really cares about the customer experience and takes pride in what he does. If you're heading into Vuori, definitely ask for Gavin. He'll take care of you.

the thing i love about vuori is the consistency . every store i visit, the associates are always so…read morenice, welcoming and helpful. this store is organized and spacious. i didnt realize that vuori has swimwear! they had so many cute pieces that you could totally and easily mix and match. vuori prices are competitive amongst their peers but the quality is there and you get what you pay for! located at fashion island. plenty of parking!

Dropped by to pick up some shoes to support my feet because I have plantar fasciitis. After looking…read morearound Ricky greeted me and asked if I had any questions and I told him about my issue while running. He suggested a couple of shoes but highly recommended the ASICS Gel-Kayano 32 because they have the most support for the arch. He also assisted my wife with a selection although she came in sandals he had no problem giving her a new pair of socks to be able to try on some shoes. I personally don't like the thick sole but if that's what's going to get me moving so be it. This location is an outdoor mall and there is parking but depending on the time you go it may be difficult. I highly recommend this location due to the fact that the Ricky was polite, professional and knowledgeable, he helped me save an additional 10% by signing up for the newsletter. They have plenty of sizes in stock, they also have a BOGO 50% off. the value of the shoes are good if you plan to use them for the gym and running or even everyday wear. Thank you Ricky for your help, keep up the good work bro!!

I visited an ASICS store expecting basic customer service, but unfortunately, I was not attended to…read moreat all. Staff members were present, but no one acknowledged me, offered assistance, or even asked if I needed help while I was browsing. It felt unwelcoming and disappointing, especially when you're ready to make a purchase and expect at least minimal customer attention. Good products alone aren't enough--customer service matters too. I hope management improves staff engagement so future customers feel valued.

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

Typical department store, easy to find everything for agreeable prices. Lots of parking across the…read moreoutside area. Not too busy during off peak hours.

I'll be specific about this, going to this location sucks. Nobody knows anything about the store,…read moreeveryone pretends they just got hired to work here. I went by to pick up a cable cord, found it by myself, total waste of time. Dropped by to pick up a lamp and television because I just moved to a new apartment, and the cashier was beyond stupid. Waited in line behind some customer who just bumped into me, like actually bumped against my shopping cart and didn't apologize or anything. Waited in line for 30 minutes and I'm not joking, the cashier is slow and rude. So she also told me that I was next in line to the cashier next to her, only problem, she only announced it secretly to the cashier and didn't tell the customer. I had to speak up and tell the customer behind her that I was next in line. I don't work here, the original cashier should have established that I was next in line, it's not some secret. So I yelled at her that she needed to tell the customer and the cashier instead of just telling me I had to wait for the other cashier. I was about to leave the store, this idiot just took the next customer and the other cashier took her next customer while I had to wait standing there telling the cashier that I was next in line. These morons play it off like it's normal behavior, so I took a picture of the cashier who originally screwed up, and she suddenly spoke English and got upset with me. She clearly wasn't going to get my phone, but she tried to. Either way, the cashier sucks, she takes forever to do a simple job designed for teenagers. Also, nobody assists you here, nobody cares about their jobs here. When you buy a lamp you have to go to another area to find the light bulbs for it. Plus the parking lot sucks, people hit your car with their doors. If you complain they don't review the cameras, they don't want to be liable for it. This place is garbage. Shop somewhere else.

I have been working with Jamil at SCTS for the last three years. His customer service is…read moreoutstanding. He always fulfills his commitments and we always receive our gear on time. He designed our uniforms and they have been excellent. The players love them. This is an outstanding company and will have my business as long as I am our head coach. Great job!!

I highly recommend these guys, A+ all the way. Our uniforms came out great, Jamil was great to…read morework with and took care of things from start to finish. Even if you don't live in Rancho Cucamonga don't worry, I don't live there but they were able to handle everything online via emails and over the phone. They can handle logo design and everything that needs to be done without you having to visit the shop. If you have a need and you want a really high quality product then give So Cal Team Sports a call or contact them online, they had our order done in a matter of weeks and done a couple days before it was promised. There are shops out there that promise to do things cheaper but those places are a pain in the ass to deal with, when it comes to quality and service you really do get what you pay for so the next time the Trojans need jerseys So Cal Team Sports will be my first and only call, thanks again SCTS!

Please stay away from this store , the manager and stuff so unfriendly ! They don't greet u ! I…read moreasked for help returning some stuff and the manager was so rude said I'm busy right now !!! What a shame to the brand !

So happy to live near a Fabletics store! The moment I walked in I was kindly assisted by Gianni. He…read morewas very helpful and attentive with my needs when it came to shopping for The Don pants. I would be happy to work with him again. I was able to try on both pants in classic and slim fit. They are similar to The One pant and the Chino, but the fit has slightly improved. I couldn't choose so I actually got both slim and classic fits for certain colors. For someone with more muscular thighs these pants are amazing. Same quality like Lulus, but 80% off is such a great value. It was perfect timing because my work pants have been wearing down after 5 years. The pants are great for literally any occasion. For around $21 a pair that can't be beat from what I know. Although I wanted to buy other clothes unfortunately what was shown is what they had in stock. Jaysee also assisted during that time and she was awesome as well.

Great service, variety, huge selection within tuxedos and suits , great value, friendlyread more

Love this place. Always treat you well. Friendly. Economical. They always go the extra mile and…read moremake it happen for last minute shoppers like my husband. Ask for ALBERTO he's the Best!!!

It's hard to find customer service. The store was pretty crowded and I couldn't find an associate…read morefor different sizes. This store is fine if you already know which shoe you want and know your size. If you do not, then plan on waiting forever just to try on a shoe. Even then, the two shoes I wanted to try on, they didn't have my size. I'm a size 9 in women's and they only had up to size 7 in store. So that sucked. I did try in one of the win flo series shoes (in a size bigger than my size) and I liked that one. I decided to order a pair online since they didn't have the ones I wanted in my size to try on in store. I wanted the women's Pegasus. So I ordered it in the website. I also got some cushioned socks so I could have some extra support.

My wife spent 45 minutes trying to return items she had bought at the Nike store at South Coast…read morePlaza . Even though she had the original receipt, the store's system failed to recognize it, and instead of resolving the issue professionally, both the staff and the manager questioned her honesty. They even reviewed video footage from the day of purchase to confirm that she actually bought the items. Once they realized she was telling the truth, there was no apology, no acknowledgment of their mistake--nothing. The manager and staff avoided eye contact and refused her simple request to issue a new gift card so she could pass it along as originally intended. It was a disappointing and unnecessary ordeal, made worse by rude behavior and poor customer service. This store doesn't deserve your business.