Okay, this review is strictly to do with the furniture experience I have recently had at the Honolulu Design Center. I like Amuse (the wine bar), Creama (the cafe), and the events they have in the Cupola. Just not too hot on what I have experienced when buying furniture there.
First, its a BEAUTIFUL building. Not that I am biased or anything, seeing that the firm I work for (RIM Architects) was the designer and architect for it, lol...it just really did come out very nice. Shameless plug, I know.
Moving on....
So, HDC is a compilation of a few different furniture manufacturers under one roof. On the first floor you will find the higher end brands such as Bo Concept, FENDI and Natuzzi. Quite expensive stuff....
On the second floor, you get into the more "affordable" brand of INspiration. Still pricey if you ask me.
Anyway, the day I was there, they were having a sale on the Bo Concept furniture. Because they are choosing not to carry the line anymore, all Bo Concept items are discounted.
So, being that I have been looking for a coffee table for, well, three years, I figured it was about time to spend some money and just get one already. After walking around and looking at everything in the showroom for an hour or so, I finally decided on picking up a particular table.
The sales people were nice, and very educated on the line that they were assigned too. They helped me see what was available at their warehouse, and the purchase was made....
So far doesn't sound too bad huh? It all goes downhill from here though.
A few days later I get a call that my items are in from their Kapolei warehouse and that I can come and pick them up. Being coffee table deprived for a few years, I jumped in my car right after work and flew down to HDC to pick everything up.
When I got there, I was told by the reception people to wait a few minutes and that they will have one of the back workers bring out my items and help me load them in my car. No problem! I waited three years for this moment, whats a few more minutes....
Not too long after the guy from the back comes out with a cart loaded with my stuff, and we walk out to my car. After loading everything up, I ask the guy if everything is there including the hardware I need to put it all together. Of course I get a "Yes sir, its all there for ya", so I sign the slip and I'm on my way! (everything was packed in a few boxes, so I wasn't really able to confirm this fyi)
Well, as soon as I got home and started assembling it all, what do you know....I am missing a full set of hardware! I had ordered two tables, and was only given one set of screws and such! Okay, mistakes happen, not too mad yet. After calling them the next day to tell them what I was missing and what I need, they say they will call me back in a bit after seeing if they have it at the store. No apology.
5 hours later....I finally get a call back saying I can come grab the hardware I need, so I go and pick it up. Strangely, it is packed in a sealed letter envelope...not a good sign. I get home and open the envelope and right off the bat I know they got used hardware from one of their floor displays, and repacked it for me to use. Not a huge deal, but I didn't pay that much for anything used.
So, now the tables are built. One oak topped, and one glass. The glass topped table is very sleek looking, and in order for them to achieve this, they provide suction cups to hold the glass so there would be no need for mounting screws. Good idea, but a big FAIL. The damn suction cups don't work at all. They give about as much suction as a dust-buster with a dead battery.
Again, I called to see if they could provide me with better suction cups for the glass...guess what the response was...
"That's just how it is. You can go to Home Depot or City Mill and buy some adhesive to glue the glass to the base"
WHAT?!?!? You have to be kidding me! I did not pay hundreds and hundreds of dollars for these cool slick tables to have to glue the damn things together! Are they nuts?
In all, maybe this is more a bad review of the Bo Concept line of furniture, but I don't think the HDC sales staff handled it very well. Never once received an apology for anything that happened. Oh, and I have Velcro holding my damn table top on. Wonderful.
Beautiful building though! :) read more