I was recently rear-ended and my vehicle was totaled out. So I have been searching for a new vehicle for a little less than a week. Eric and Adrain gave me the best car buying experience in a very long time. It was honestly superb.These guys are extremely professional and were very helpful in providing information. Throughout the process I felt valued and they showed me, they really want my business. I was just across the street over at the Mile of Cars and the Bowtie Boyz acted like they could care less about gaining me as a customer and it was honestly a crappy experience. This was disheartening because I been a Bowtie fan my whole life and I honestly thought that was the direction I was going to go in. Unfortunately, a lot of dealerships treat prospective customers like garbage. Honor GMC was such a breath of fresh air. They are legit the best Dealership for customer service. The GMC Truck really sells itself. It just felt so good to be appreciated as a customer. It feels good to do business with Honor GMC. On top of that, they will help you take delivery on a beautiful driving machine read more

Someone owes me $100 for a Hummer reservation that GM said was moved to Honor. I did finally speak with Someone and they basically said "we don't have the money and you have to get it from the of company that owned the dealership before. Well they went under so that's hard to do. They said they would get me the. Name and number for someone at GM they never did. What I know is that $100 cost them any chance of me or anyone I know buying a vehicle from them. Could have made a customer for life and they chose otherwise. They were never mean or nasty and They seemed to sympathize but I'm out $100 and no one will help. . read more

Worst service experience I've ever had at a dealership. My vehicle sat in their shop for nearly two weeks with zero communication or updates. They were unable to diagnose or fix any of the issues and ultimately had to tow it to another dealership because they couldn't figure it out. I wasn't offered a loaner despite the long delay, was asked to pay out of pocket to disconnect a dealership-installed GPS for a battery draw issue that should've been covered under warranty, and was even told to send an AAA technician to check the battery for them. After three visits and consistently poor customer service, the vehicle was towed elsewhere, where the issues were quickly identified and handled professionally. I'd strongly recommend taking your business to a more competent service department. read more

This dealership owes me money. They have avoided me for weeks now. They are extremely deceptive, liars, and crooks. Especially their sales manager Adrian. DO NOT PURCHASE A VEHICLE FROM HERE. read more

Zero Stars!!! Worst experience with the worst employees I've ever worked with, not only was I told to pay for my own loaner vehicle when my brand new truck was experiencing warranty issues at 2000 miles but it took three months and they couldn't even fix it and gave me my own truck as a loaner vehicle and this was the fifth time it had been in since purchased! Then they didn't have another loaner vehicle and the registration expired on the loaner I had so now I'm driving around my truck as a loaner vehicle that's broken and I'm about to have a brand new baby in a month, can't even get a hold of them to bring my truck back in let alone speak with someone that can do anything! read more

I would give zero stars if I could. We purchased a brand-new 2025 GMC Acadia Denali in April, fully loaded with every upgrade, including Super Cruise. Also paid top dollar for the extended warranty. What should have been a premium experience has been anything but. By November, the brakes were already squeaking. When I brought it in that December, I was told it was due to a known design flaw with the brake pads. Despite this, the dealership refused to cover the repair, claiming the factory warranty had expired at 7K miles (I was at 12K) and that the issue was "normal wear and tear," so the extended warranty didn't apply either. After a month of back-and-forth, and escalating to GMC corporate, they finally agreed to fix it in January. The experience only got worse from there: - No courtesy vehicle offered - No timeline provided - Zero communication for an entire week When I finally got the car back, the repair wasn't even done correctly, the rotors hadn't been properly addressed, causing the car to shake when braking, forcing yet another trip back. Then in March, the same brake issue returned, along with new problems: Super Cruise stopped working, and my garage opener failed. I brought it back in on April 7th for my third visit. Again: - No loaner vehicle - My car sat untouched well past my appointment time (at least a couple hours from what I saw) - Four full business days with zero updates After chasing them down, I learned they needed a part (which they initially failed to order in time). Days later, I was told it was a Telematics Control Module, but only after repeatedly asking. As of now, I'm looking at 11+ days without my vehicle... for a car that is less than a year old. The issue isn't just the defective parts, it's the complete lack of communication, accountability, and basic customer service. At this price point, and for a flagship vehicle, this is unacceptable. I have never experienced service this poor. I would strongly discourage anyone from purchasing or doing business with this dealership. I will also be escalating to GMC National to find solutions. read more

It was a great experience. I didn't feel pressured like at other dealerships. I was nervous at first since I hadn't purchased a car in over 10 years but Eric was awesome He listened to what I wanted & was able to make it happen. Now I'm the proud owner of a new car and I am very happy. I highly recommend Honor GMC. If possible don't forget to ask for Eric. read more

I saw some negative reviews at first, however, when I talked to them and tried to purchase a GMC Canyon, surprisingly, they were pretty good overall in getting me information, and all payment options for the car. I ended up got a 2026 GMC Canyon here, really appreciated time and patience from Adrian, Eric and the financial team. read more

Great staff. Best prices in San Diego to service my vehicle. Looking forward to returning in the future.

I was looking for a cheap or reasonably inexpensive older truck so I could just haul a few things from Home Depot or Lowe's or somewhere, and these guys have had a few pick ups for sale in the auto trader, but when I got there, they supposedly only wholesale them I guess those things are designed to drag somebody in here and try to sell them a $15,000 used truck like the guy tried to sell me. I wouldn't trust these guys as far as I could throw them. Bad dealership! read more

Purchased a new yukon denali a few days ago, fantastic buying experience. When I arrived, my salesman Artem had the car waiting for me to take a quick test drive. The sales manager Eddie was very transparent on pricing and was very helpful in choosing the best finance option for me. The finance process was very simple and fast! One of the best dealership experiences I have had, highly recommend! read more

They ran my fiancé's credit 7 times and ruined his credit do not come to these people! Not okay at all you run multiple credit checks ruin our scores to then have us denied. read more

I would say that the buying experience should have been a big red flag since they initially wouldn't honor their advertised price. But, service is seriously the worst experience I've ever had in my life. You can make an appointment for a warranty item, but when you bring your car in they will tell you they won't be able to see it for MAYBE 3-5 business days. If you ask if you can just bring it back in 3-5 business days, they will tell you that they can MAYBE see it in 3-5 business days from then. I have had water leak out of every opening in my roof on a brand new car and their solution is don't park under a tree. I would caution you from purchasing or bringing your car here for service. THE WORST EXPERIENCE. read more

Excellent team here. When browsing their selection out of boredom I was quickly greeted by their staff. Came by for service and definitely was worried due to the reviews. But after drop off. It was a pretty hands free process. read more

Had a good experience with sales. They gave a good rate and price on my 1500 sierra, well kept dealership. I would highly recommend.

THE WORST CUSTOMER SERVICE EVER!!! MARCO ORDUÑO, SERVICE ADVISOR The performed a diagnostic test that was included in GMC CANYON warranty, and they never informed me that my warranty had expired.  They charged me for the diagnostic. I complained because I hadn't been told the diagnostic test would cost money, and Marcos was rude to me on the phone. He told me I had to pay, no matter what. When I asked to speak to a supervisor or manager, Marcos deliberately refused and hung up on me. I called three times asking to speak to the supervisor, Dominic, the CEO, or anyone who could help me--any employee except Marco--and all the calls ended up being answered by Marco. Every employee who answered my calls transferred them to Marco when I specifically asked to speak to someone else. It was an abuse of power. I called GMC National Customer Service and filed a complaint. All I got was a 50% refund for the diagnostic, but not a single apology from GMC. Not one apology for the way I was treated. I have never been humiliated the way GMC allowed their employee Marco to do it, and to top it off, no GMC executive called or contacted me to apologize. The day I picked up my GMC Canyon, no one in service apologized, and neither did Marco; he just ignored me. I will never again in my life go to a GMC dealership, much less buy a vehicle from them. Never! GMC is the worst. This isn't about money anymore, it's about respect. read more

If you're thinking about buying a GMC, read this first. It takes 2-3 days just to diagnose a warranty issue. No urgency. No solutions. And most importantly no loaner vehicles. Your vehicle can be down for a warranty repair and you're left scrambling for transportation. I was literally told to call my own insurance company to get a rental. That's not service. That's passing the problem to the customer. They'll call you for maintenance. They'll call you to sell you another car. They'll ask you for a 5-star review the day you buy. But when you actually need them? Silence. No follow-through. No accountability. No loaners. Here's the lesson: Don't just research the car research the service department. Because the real experience starts after you sign. Right now, I would strongly recommend thinking twice before buying a GMC. The product might look great, but the service experience is what you actually live with. read more

Hello, It was a horrible experience, my credit was ranned and I ready to make the purchase then at that moment I was informed there was a recall in the vehicle 2018 3500 Sierra by Carlos the manager. He informed us to follow up in a week after the recall of the vehicle was fixed. I offered to leave a down-payment of 10k to make the deal official which he said it was not necessary. I asked if he could place our agreement in writing which he also said it was not necessary. I called him several times and not once did he return my call all within a week. I decided to call the dealer directly and was informed by a salesman the vehicle was already sold. Fortunately I found a better deal at dodge which there service has been the best. I will not be recommending the GMC in National city to any family nor friends.-don't waste your time in this dealer read more

Non responsive to concerns regarding vehicle purchase and non servicing of vehicle prior to selling. Management don't care, service Dept send out complimentary service reminders which are bogus - don't but a vehicle from here read more

Anyone can sell a car--but it takes an honest dealership to stand behind their word and listen to their customers. Honor GMC is not that dealership. From the start, this dealership has shown a total lack of accountability and customer care. When we purchased our Yukon, I specifically expressed concern about the low gas mileage and made it clear that if the vehicle truly performed that poorly, I would not go through with the purchase. The salesman reassured me--telling me what I wanted to hear--that the mileage would improve after driving more. That was a lie. Now, the service department is contradicting everything the salesman said. They claim the MPG I'm getting is "normal," and refuse to even inspect the vehicle. Manager Eddie originally told me to schedule an appointment and that they would provide a loaner while checking the issue. But the service manager called without even seeing the car, denying service altogether and insisting there's "nothing wrong." How can you know that without looking at the vehicle? To make matters worse, I've emailed the owner, called multiple times, and tried to reach higher management, yet no one has returned a single call or email. This level of disregard for customers is unacceptable--especially for a company that claims to value families and military members. I'm beyond frustrated with Honor GMC and their complete lack of accountability and customer service. Since purchasing my Yukon, this dealership has done nothing but give me the runaround, deny responsibility, and feed me one lie after another. I am now documenting every single attempt I've made to resolve this issue because Honor GMC refuses to acknowledge that their salesman misled us to make a sale. Their service department's own statements prove the inconsistency. Don't fall for their AI response acting like they care as I emailed the owner in resolving the issue, because since my last review they have made ZERO attempts in truly making this a solvable matter for the salesman lying to make a sale. read more

This place sucks called me that they had a special offer for my 1500 sierra for the oil change I called in advance to make an appointment mind you they have all the information of my truck I bought it at that dealer ship I make the appointment and once I get there they told me my truck didn't qualify for that special offer because it was diesel they made me waste my time and weren't even apologetic about making me come all the way over there honestly this is the worst GMC dealership ever I recommend going to the one in carlsbad read more

My elderly father fell victim to a scam run by this dealership. Roughly 6 months ago, my elderly father traded in his older Buick and purchased a brand new 2023 Terrain SUV. Fast forward to today, my father was greeted by a police officer who came to his door to serve him with a warrant for a hit and run that took place in LA county. The officer explained that his vehicle which was the old vehicle that was traded in for the new Terrain, was involved in a hit and run in LA County and the car was registered in his name so he had to be the culprit. This couldn't be further from the truth. Doing research we discovered that Honor GMC dealership "sold" my father's trade in and somehow the person they "sold" it to, got to drive off the lot with the car still registered in my father's name and with the same license plates. The person. Apparently, has been reaking havoc all over LA County under my father's name. I have called and tried to speak to someone here. No one cares. My father and other family members have been to this dealership in person regarding this matter, and this dealership keeps giving everyone the run around. I've been passed to 2 different managers and multiple employees. This last time I called someone told me that there not the same dealership that they were bought out and now I need to visit a GMC in El Cajon city to resolve the matter. While we are getting the run around from this dealership. The problem is growing worse. The DMV does not believe that this happened to my father. He has been stuck with tickets and fines that he had to pay to keep his drivers license. Next steps will be legal, because this seems very scammy to me. My father can't be the only one experiencing this from this dealership. Something tells me we're not the only ones . They prey on the elderly and the people that don't know better. DO NOT BUY A CAR FROM THESE PEOPLE. read more

Manager Eddie just told me straight up that theres no such thing as hard or soft credit inquiry because we all know they want to run your credit right away to find out what you can actually afford when I said to not run it. Thanks for helping lower my credit score while I try to trade in my truck. Online prices are false advertisement, they can't even get close. 3 hours I was there and they couldn't even put a flat price on my truck prior to offering what they have. You must think everyone is a 5 year old. Don't do business here. I've had better encounters with other dealers. read more

I just bought a 2018 Infiniti Q60 from Honor GMC, and I handled it all from Bend Oregon without ever visiting the dealer. They had the car I wanted so I called them and it was easy from there. My sales pro was Alex De Bella, and he was very friendly and helpful. The sale was a little more complicated since I wasn't there, but Alex made it all work, and he was available for a couple of calls after the transaction. In addition, I was fortunate enough to get connected with Giancarlo Chatman in the Finance Department, and he was just as friendly and helpful as Alex. These guys are true pros and they know their business well. It was a pleasure working with them. read more

These guys are terrible they raise prices on vehicles they can't sell and lowball you on your trades stay away from these guys they have no honor read more

Arrival was great. Service rep was attentive and made sure I connected with the correct technician to fix my truck. The downfall was that dealer does not have loaner cars and my truck was there for 3 days. That's a bit inconvenient but getting my truck fix with no after issues the next day help satisfy my struggle during the days I had no transportation. read more

Staff was incredible and very welcoming but they'd clearly sell just about anything so they can make their cut! If anyone is looking to come here please actually take a good luck into the vehicles they sell. I second hand the comment about the safety inspection that Jim P left a review about!!!! My husband and I just bought a 2015 GMC from them at the beginning of April and we've had to do so many mechanical upgrades out of pocket for the truck. Luckily my husband knows his way around mechanic and was able to replace half the messed up issues it had. If we took it to the dealership it would've cost us more than 1k. Apart from buying the parts and all it was still pricey. This is without all of the sensory things we've realized are also messed up and it's out of my husband ability to fix. We're not quite the type to complain but we're young and this was a very very big purchase that we are going to have for a good life time. read more

My husband and I went to just look at SUV's, and we walked away with a 2025 GMC Acadia. Cristian G. was the one helping us. He was very knowledgeable and very friendly and helpful. We didn't feel pressured into buying. Ali A. in finance was very pleasant during the signing of the paperwork. I would highly recommend GMC Honor dealership in National City. Thank you! read more

Great dealership in and out quick and my sales guy was awesome go see Jose Prado if your looking for a vehicle read more

Honor Buick GMC - Car Dealers Near Me - National City, California

Came in looking for a newer pre owned vehicle. As I was walking around, one of the dealers named Jose approached me and showed me around with great advice and deals. I honestly felt like I was truly welcomed and now with a great deal I'm walking out with a beautiful 2022 GMC Sierra. I would truly recommend this dealership if you are looking for a quality used or new GMC vehicle. read more

Just brought a car from Honor Buick yesterday. The process was very smooth. The price was reasonable and it was a comfortable experience. Special shoutout to David Gavaldon-Sales Consultant and Patricia Galeana- Finance Director, their customer service was outstanding! Buicks aren't your grandparents' car anymore. Go check them out. read more

Honor Buick GMC - 2024 Buick Envista Avenir - Car Dealers Near Me - National City, California

Fast forward 5 months: June 19 2024, I go to MY SCHEDULED APPOINTMENT at Honor Buick GMC and was told they can't work on Subarus even though I PAID for the maintenance plan! I had to call the main office and then was told they would have to go buy then by parts and it would be 3 hours or more to do an oil change. I now have to deal with this for the entire maintenance package I was MADE to pay for because they don't normally work on Subarus!! This is maddening and simply bad business. Not to mention it took 4 months to get my registration done because they didn't have the title of the car they sold me. That was such a headache I wish I bought my used car elsewhere. read more

This place is a joke! Overly aggressive salespeople that refuse to give you the price of vehicles because they are not posted. Apparently, the staff judges as you walk on the lot. Once they have made their decision that you are not a likely buyer, they preach how the car business works. Well, I figured it out. Don't shop at Honor GMC! Thank you, Sergio, for the lesson. God bless America! read more

they treat you like like family took care of my issue, recommend this place definitely

CANNOT TRUST THAT THE SERVICE WAS ACTUALLY DONE!!! Just days after getting my truck serviced and inspected, one of my tires blew out causing $9,000+ in damage. A repair mechanic looked at my other tires and instantly knew they were all bad. Honor GMC has ignored my calls (said they would have someone return my call) and left me sitting for hours at the dealership waiting for a reason why they overlooked this. After waiting they gave me an excuse as to why they could not help and would have the general manager call, which they never did. THERE IS NO HONOR OR INTEGRITY IN WHAT THEY DO AND THEY CANNOT BE TRUSTED WITH YOUR VEHICLE! I have gone here for services since 2019 and now wonder what else has been overlooked (e.g., recalls!). read more

Honor Buick GMC - Someone else with the same issue as mine! - Car Dealers Near Me - National City, California

This message is for Laissa Sanchez, CEO, Garan Godfrey, Owner/GM, and Jason Briggs, Director of Operations. I'm leaving this review in order to draw visibility to an issue I've been having with your dealership since June 15th. I bought a car from Honor Buick GMC 6 months ago and still have not received my car title. It was explained to me that your dealership made a mistake and didn't get the proper signatures on the title for the car before selling it to me and one of the signees now resides in hawaii and has not been able to sign the title. I've tried getting in front of the manager Julian, manager Ruben, and the salesman who sold me the car Joe Mares, but have not had a response or update with my title. Please have a member of your team reach out to me to help me receive my car title and allow me to remove this review. Thank you. - Peter read more

I had a very bad experience with them. I've had my car for a month and a half and I still can't get the plates. I contacted the seller, Giancarlos, to ask for help, but they never did anything. I've spent all this time on 3-day permits. I don't recommend it. read more

As a last resort before filing a small claims lawsuit, I am writing this review...hoping that Laissa Sanchez, CEO, Garan Godfrey, Owner/GM, and Jason Briggs, Director of Operations, will be notified and contact us for a resolution. A few days ago, I accompanied my brother to buy a used vehicle, from this dealership. At that time, we were told that all vehicles go through a 222 point inspection...and unlike small dealerships, they don't sell vehicles with problems...etc... We immediately noticed that the parking brake did not engage properly. We went back to dealership and spoke with Freddie (salesman) and Oscar (represented as Freddie's boss), whom told us to come back today. We did go to Midas (repair shop) before coming back (for second opinion). They showed us leak in rear seal and contamination of brake shoes. They gave us estimate of approx. $670 to fix everything. We came back to GMC and spoke to Freddie whom told us everything on Midas estimate would be addressed - including loud rattling that we could hear. When we went to service, Christian, the service advisor, said the only thing requested to be repaired was parking brake. When we went back to Freddie, he told us Manager, Eddie, would come talk to us. Eddie came over with a sign that stated 'AS-IS' on it...when we told him that we were told vehicle had been inspected - 222 point inspection, he tried changing our words around in attempts to confuse us!! I am very surprised that this dealership did not take immediate responsibility to complete a serious safety repair involving brakes! WOW! I was considering a purchase of a Hummer...and this is the last place I would go to buy a vehicle! read more

The worst experience in my life, took my truck to the service department and dropped off and explained in the envelope the problems that came out of a engine light. Then i got contacted by Alfonso Fuentes and spoke with him over the phone to tell them that the message was for the problems presented, not to run an inspection on each of them, that he need it to focus on the code of the engine light, he understood my comment and was nice, but he let me know that they were way behind on other services and that my truck probably will not be checked until the end of the week (it was Tuesday) and if it need it to be fixed until next week (this week), and also he told me that Friday was his last day working there, that he would recommend me to someone he trust, that his name was Marco Orduno. Before we hang up he told me that the engine light was off but he had the code of the problem, then i asked him if he can give some pre quote based on that code, he told me that for sure he will or will tell Marco to give me the quote, that they could do that. I didn't received the pre-quote for the code they already have before doing any inspection, want it to know so i could be prepared. So i call again and Alfonso was gone, so Marco took the call, and i explained everything again and that Alfonso told me that he would give me some numbers with the code they found. Then he told me: "sure i can do that, give me some time and i will let you know based on the code, but the inspection will be performed until Friday". I told him, no worries, i understand that your behind with work, but can you give and estimate with THE CODE YOU HAVE, he say again yes that he would give it to me. I waited hours before i call again and ask the same, he answer the same: "YES", then i said, Alfonso told me that the engine light was off, maybe i can pick up the truck and take it back again when you are ready to check the truck. He told me that the truck need it to be there, so i asked again for the pre-quote with the code, and again he said: "SURE". Never received it. Next day at noon (Thursday) i received a call from Marco telling me that they performed the inspection and found out that the problem was the one that it was showed in the scanner, that the price would be $1,800.00. $300 hundred in parts and the rest was for 4 hours, that the diagnostic was included. I told him: "i asked before everything for a pre-quote based on the code so i could know at least a number". He started talk about financing, about discounts, and when I told him is not about that, is about you told me that you would give me some numbers before do everything, that when he got upset and started to yell saying that i want it to take advantage, i told him I'm not lying you told me about the pre quote and I was sure that the phone call was recorded (most of the companies record phone calls), he told me, if you got any proof and recorded the phone call i dare you to show it, if you want to come for your truck you will have to pay $300.00 and then he hung up on me. I called again and ask to talk to someone higher like a supervisor or the Manager, they told me to hold on, next thing Marco took the phone call and start yelling me again, they did not allow me to talk to someone else, that the best thing he could do is give 50% discount (when you can get the code for free in Autozone), also took it for the manufacturer warranty, that what a customer does with his car. Is not about the money, is about how i was treated. To be a service department employee and threat customers like that, like they were doing a favor to everyone buying a car from them, that speaks on how much training they give to the employees. This is a new owner, the last one was South bay GMC and if they kept the same personnel no wonder why they're gone, if they did, i can expect same results. I bought my truck from Jose, now he's in Volkswagen, best dealer in the area, I recommend them more than Honor (ask for Alberto Matamoros or Jose). No wonder why Alfonso leaved. read more

This Dealership is amazing from the inventory to the staff! I worked with Gustavo and Derek whos new to San Diego from TX! These guys went above and beyond for me with my transaction they made me feel like family I told them my budget and I was under my previous with the payoff but that didn't matter these dudes busted their *** and got me a nice beautiful truck im more than happy with I will definitely be sending family and friends your guys way from now on thank you for being the best in San Diego! read more

Honor Buick GMC - 2023 GMC 1500 Turbo Diesel Elevation!! - Car Dealers Near Me - National City, California