I have brought my dog to Hoochie Poochie's twice previously. Once for a grooming, and once for a nail clipping. Both times were acceptable, yet not "wow" experiences. This most recent trip was just terrible.
What was supposed to be a 1.5 hour appointment ended up taking over 2.5 hours. I was never told that it may take longer, or they were running behind, so when I stopped in after an hour and 45 minutes, I was shocked to hear that my dog was still "under the dryer" and it would be an additional 30 minutes to complete her grooming.
When I arrived after another 45 minutes, my dog was STILL on the table being groomed, and when she (my dog) saw me, she started to get antsy. Sue unhooked her, and unceremoniously put her on the floor without completing the grooming, brushing off extra hair, or even adding a bandana as she did last time, saying "Well, that's all that she's going to let me do".
The final straw for me was payment. Hoochie Pochie's only accepts cash or check. I happily arrived with cash payment, leaving my checkbook at home. The issue is, while they only accept these 2 forms of payment, they keep no change on hand. I was forced to leave a $10 "tip" for a $30 grooming (that I wasn't even happy with) because I brought in 2 20 dollar bills.
The entire experience was unacceptable. I will not be returning or recommending this groomer in the future. read more