I was curious when I saw this store while walking around the outlets & had asked my friend if we…read morecould stop inside. We were greeted by an older lady who was very friendly & very informative about this store. Once I heard her mention that a % of sales purchased goes towards taking care of the animals for adoption I just had to purchase something. I also saw a big table with homemade cat & dog treats and heard the lady telling a customer that a local lady makes them. I ended up buying a packet of cat treats for my boys & a package of chicken doggie treats for my Mom's dog. All the cats for adoption were so cute but I always feel bad for them being caged up. This place doesn't have your normal cages that you find in those pet stores in the mall. They were pretty neat, clean & looked well ventilated. There were two big dogs for adoption in their cages & 3 cute puppies in an enclosed place on the store floor. What I didn't like is that they had it so you're not able to pet them.....my guess is for liability issues & to keep customer's germs aways from them? Their adoption fee's are affordable too! Definitely think about coming here if you're thinking about adopting/rescuing a dog or cat. Friendly staff, well organized, clean store. No stinky smells here.

If you are young and live in a walled development home maybe. We are older live in the desert and…read morehave a fence - three strikes and we're out on our ear. I don't know the lady's name but she is the obvious BOSS there. She has zero people communication skills. She talks in an accusative manner and lets you know that there is nothing you can do to measure up to her lofty requirements.

I moved here almost a year ago and wanted to foster a cat so I was recommended PACC. Sure enough…read morethey were overflowing with animals and I was happy to take a senior cat home with me. He needed eye removal surgery along with some dental work so a month later I took him for that. Before I get ahead of myself, he also has some sneezing fits which they gave me medication for before his surgery which it seemed to work. They did blood work three separate times while he was under their care. Fast forward to taking him in for a pre adoption appointment in November 2025, they gave him the all clear, saying he was in good health and he may just need more dental work in the future which no big deal because they set me up with Fetch pet insurance. The agent setting up his insurance account informed me all of his teeth would be covered and if he needed special food in the future that would be covered too. It also sounded like a good deal because they are the only insurance that covers pre existing conditions that shelter animals typically would have throughout their lives in the shelter or on the streets. Cool. One month later, December 2025, he had sneezing fits again so we took him to friends of Pacc clinic because Pacc recommended them to us to use after adopting him. They diagnosed him with herpesvirus, didn't even take blood work or run tests to confirm it, gave me medicine for him. It had been a week and he was getting worse so I took him to another vet for a second opinion. This was earlier this month January 2026. Good thing I did because I found out he has calisivirus, mycoplasma virus, kidney dysfunction, and is severely anemic and needs to go to the ER asap to get a transfusion. I've already spent near 1 grand on medication and vet visits, now I'm going to spend who knows how much on a transfusion he needs to live. How could they not have caught all of this at Pacc with the amount of tests they ran on him, I'm very annoyed and angry, I feel like they withheld this information from me or they were cutting corners there. I want justice for my cat for their lack of care for him and for myself financially and the emotional toll this has taken on me. Also, the agent at Pacc that set up my insurance for him put his age at start of insurance as 4 instead of 12. So the "great deal" on insurance I thought I was paying was all a lie. After submitting all my recent vet expenses for my cat, I discovered this major error and had to report it and I was charged a pretty penny of back pay along with a hefty increase in my monthly payment. Extremely disappointed. I also called the insurance to ask about the prescription food coverage he needs for his kidneys and they said the agent at Pacc misinformed me and his food will not be covered. So I just had to pay almost 60$ for only 24 cans of food that will only last me a month. They need to not be giving out false information and have some more competence when it comes to filling out insurance forms. How do you put 4 instead of 12. I could understand maybe putting 2 instead of 12 due to just simply missing a single number, but 4?! The only reason I'm giving the extra Star is because the over all staff of volunteers there are incredible. The people who aren't getting paid by Pacc, who show up to volunteer, those are the people that make that place even worth going to. Never going to Pacc again. It's so sad that so many animals are there that need homes and so many people go there and think they are getting the best care but they aren't getting the full disclosure on their animals health. It's not just me too, I've heard other stories from people fostering and adopting through them as well, one of them being a kitten with ringworm, they weren't told he had ringworm and they ended up needing to get rid of their couch and all their kids stuffed animals and spent a lot of time cleaning their whole house only for it to come back three other times. They need to be honest with people so they can decide whether they can take in the animal financially and if their home is equipped to handle them. Please if you decide to go to Pacc, please please please make them do a recent medical evaluation with blood tests and any other tests you think they need especially if it's an older animal.

PACC staff works so hard to take care of the never ending stream of stray and abandoned dogs and…read morecats. I've fostered and adopted may times from PACC. It makes such a difference to give them a shelter break even for a few days.

Love the new staff there. love the new management. wonderful to rescues very helpful. very clean…read more the dogs seem very comfortable there considering it's a shelter!

Shoutout to the clinic was the easiest process to get smokey neuter was his first time going to get…read moreshots too I dropped him off around 7am got him back at 3pm same day he was very sleepy till the next morning he's back too being normal just not the biggest fan of the cone lol. 5

Jessica and her young assistant (daughter) responded promptly to an issue with two cats. She spent…read moreseveral hours and managed to coax one into a carrier. After determining that there was no alternative, she provided a humane trap to secure the other. When informed that the second cat was secure she returned, placed the contained cats in her vehicle and transported them for the care that they needed. I found Jessica to be caring, passionate and focused on safely and compassionately providing for cats in need.

Amazing people running a beautiful shelter/adoption. I found a baby stray and they took him in…read moreright away, this poor thing was stranded, hungry and so small. PACC didn't answer our calls and we needed a safe place to leave this kitten. Thank you and your daughters for all you do. i love animals and I love animal lovers. If your looking to adopt come to Beating Hearts Rescue. The animals are happy and healthy and loved.

This organization was at PetSmart on River Road this morning. I observed them in the parking lot,…read morewith the dogs in the crates. One dog yelped and was yelled out, then the dogs were left in the vehicle with the windows rolled up and the vehicle off. Absolutely deplorable.

I adopted a little dog from this sanctuary. From the onset, the owner was extremely difficult…read more After a week with the little rescue, I realized our other dog did not get along with the new rescue. I have adopted numerous animals and always kept them all. We realized because the animals were not getting along, it would be best to return the dog so that she could get the family she deserved. The owner was extremely rude and angry. Seven months after I had written them a check, she cashed it. When I emailed her questioning why she waited, she belittled me and told me I broke the contract. She told me my dogs were the issue and proceeded to pick a fight. In the end I told her to keep her $$. Do not adopt little pets from this angry person. I hope she treats the pets better than she treats people. I have never encountered someone so angry and rude. She is extremely triggered and these little rescues deserve better.

These people don't even bother to return phone calls. I attended an event where they were showing…read morethe dogs. There was a dog we were interested in adoption and they never follow through three applications were put in one by myself when my husband and another one my daughter-in-law did and none of us receive any contact from these organizations. It is a shame we wanted to adopt from a rescue or a shelter however, they don't care to have these pets adopted? After waiting calling texting emailing and no one returned your call or an email or a text. I went ahead and purchased. Two puppies from breeders. It is a shame that these organizations say they want to place into a good Home however, never bothered to follow up.

From the owner: We are a rescue unlike any other. We are volunteer owned and operated. We do not have overhead…read morecosts. We do not have paid staff. We do not have expensive utility bills. Why? Because our rescue is a network of homes throughout our communities that step up and answer the call to end the animal welfare crisis. Our volunteers, when funded well, remove at-risk dogs straight from the streets and place them directly in to their forever homes within our Volunteer Sanctuary Pool Alliance, and not a temporary overcrowded and poorly funded shelter. This membership, (The VSPA) is one that anybody can join for free. All adoptions are free. And we raise funds to support our members. It's that simple. The animal welfare crisis can not be handled by one single shelter or charity. The crisis is a community problem. And community problems must come with community solutions. So join our alliance and make a difference. Even if you are not wanting to adopt or foster, the more our alliance grows, the louder our voice is. And right now, dogs at risk across our country need our voices to be as loud as possible. Visit us now. Become informed. Stay engaged. Volunteer. Adopt. Foster. Support. Act today to save a life tomorrow and be a hero forever!

Very caring and helpful!! Will definitely go back!…read moreAs we are looking fore another cat

Dr Martin takes absolutely the best care of our fur kids! They all are patients here and are in the…read morebest hands! This office has the best customer service and always so caring!