Hands down excellent service I have experienced in the times I've gone. A soon as I walk in Im greeted and feel welcomed. Employees that work there are always on their A game in taking care of the customers. I've never had any problems with the food until the recent visit. I had ordered the hickory burger but it didn't come out how I wanted it. I went up to the first worker I saw and told her about it and she took great action right away. Great job on Vivi's helpful part on getting me what I had ordered right and did it with professionalism. Burger came right back out and it was DELICIOUS! Awesome job hook burger from management down. Keep up the great work. read more

One of my favorite restaurants to eat in Ventura County. The food is always delicious with great presentation. Each and every employee has great service and attitude, especially the manager Vivi. I definitely recommend, 10/10 !! read more

Been to multiple Hook burgers and I gotta say I love the food. However this restaurant stood out more than the others! Thee two girls working on 6/5/18 around 3pm were super friendly, opening doors, going table to table asking if they can get refills or needed anything! They were both professional, helpful, friendly and overall made the place have a good feel! Everything was clean and the food was great! I got the chicken Sandwich and the Fiancee got the hickory burger! Both meals were perfect! I love a place that has such great service!! read more

I love this restaurant ! The food is amazing ! And the workers are great too! The only problem I seem to come across when I come here is the tables are always sticky for some reason, every time I've came here I've had to tell an employee if I can borrow a wet rag to wipe my table down, besides that everything is fine but I think they should wipe the tables down every time someone is done eating read more

All the choices here are great. If you can't find anything here, you'd starve to death in a grocery store. Great fish sandwich.

This is a real good burger joint, the service is very good and the staff alway greets you with a big smile. The food is very good, I visit hook burger 2 or 3 times out of the week, and I have never been disappointed, if u go there at lunch time be prepared to wait in a long line, but it is worth the wait. The BBQ chicken sandwich is great , they use sweet baby rays sauce. And the shoe string fries and onion rings hit the spot every time. Mmmmm mmm good !! read more

We came here for the basic, burger, fries and a Coke and it was tasty. Consider it the Habit-deluxe version. Got a half and half of sweet potato fries and onion rings like the Habit and they were fine with that, nice. One star off for getting a cheese burger instead of the regular burger that I had wanted. It was all good though... read more

We love Hook Burger! The food is excellent. From burgers, to tri-tip sandwiches, to the scrumptious sweet potato fries (with special dipping sauce); you can't go wrong here. We frequently bring our dogs and eat out on the patio. The service is generally outstanding, but they do get busy, so sometimes you may have to wait a few extra seconds or flag someone down for a drink refill. read more

Great amazing food! Hickory burger with bleu cheese, the trio and a shake! Clean restaurant beautiful decor and cannot forget the friendly staff and incredible customer service (Jackie, Nancy, Alyssa, Ana). Fun and positive atmosphere with Reasonable prices. I will definitely be back, but next time with my kids and husband. read more

Interesting concept. This is a quick-service restaurant where you order and pay at a cashier, and then staff brings your food out to your table. The restaurant also has a bar that serves microbrews. The only thing that was a little odd is that unless you've been there before, it's not clear what you're supposed to do when you walk in, i.e. sit down and wait for a server or go over to the bar area and order. Luckily, I went during the lunch rush so simply had to follow what everyone else was doing. Otherwise, I probably would have sat down and waited for a server like a dork. Perhaps they should post a sign with instructions. The food was fresh and tasty with a wide variety of burger combinations and side dishes. I ordered the veggie burger with a side salad, and both were very tasty and not too salty. Service was fast and efficient, and the restaurant was very clean. It was not super gourmet or unique or anything, but for what they were trying to accomplish, they did well. I would definitely go back the next time I am in the mood for a burger. read more

The search for the perfect burger has ended. Gourmet casual dining at its best. Great prices, service and quality are one of the best in the area. Hopefully, more locations will be opening in the Southern California area soon. read more

This restaurant was very nice. They have many options instead of beef for your burgers. I got a salad with ahi and it was pretty good. They cook the Fish to your preferred temperature. They got it wrong once but after the corrected it it was good. It's very clean and I would definitely recommend it. read more

Very pleased with this place! Fantastic food and great service for a reasonable price! I will definitely be a returning guest and will be telling my friends about it! Great job guys! read more

Love this burger spot. Prime burger and fries on any given day is a completely satisfying meal! Highly recommend this place to burger fans! read more

This place is great for "fast casual". The staff is completely friendly and attentive. The BBQ chicken salad is very tasty and I'll def come back to try other items on the menu ! read more

Great place for lunch. Variety of menu with good burgers. A little loud inside but it was a great day for sitting outside and enjoy the meal. read more

The place is AWESOME AND CLEAN the hickory burger is my favorite. I really recommend this place. They also have healthy choices me and my hubby eat at this place every Subday and Thursday read more

Great food, but above that... Great service!! ISMAEL (izzy) went above and beyond making our late night last minute date spectacular!! Eat here!! Everything is great about this place!! read more

Delicious burgers and great service! Best of all were the sweet potato fries. Highly recommend this restaurant!

I love this place. The burgers are nice and juicy. They always welcome you with a smile which is great. By far my favorite burger joint around the area. read more

Always on hit always good food can't stop going here love the bistro burger and the fries are fire....taste bomb

Their burgers and onion rings are good. It's like going to a higher end Habit Burger joint. Don't get me wrong, cause I like Habit's. I think they are also own by the Habit's Burger. Not sure. read more

Met my husband for lunch today and got the BBQ Chicken and Cobb salads. Both were great (and filling) and the customer service was outstanding! read more

Burger, fries and a drink run about $11!! Kinda pricey I think!! Good flavor, very nice employees..

They can be good at times but they don't season their meat and therefore it is bland. The fries are tasty but not crisp. So, in my opinion they are getting "Chopped". read more

If you have time to sit and relax while eating the best food on that side of town this is the money spot and heck yea the staff is badass

Great restaurant with a perfect menu. My favorites are the Chicken BBQ salad and the Tuna Melt. The service is outstanding, it keeps me going back for more. I really recommend it. read more

Hook Burgers are very good. Especially if you like unmanageably large sized burgers. Sandwiches are wholesome and large, but not unmanageable. French fries are too salty. Onion rings are excellent. Prices are reasonable. read more

Anyone can make a burger but whomever does the hiring on the Oxnard location understands how to hire great people. Service is friendly and consistent and food is tasty read more

We stopped after a short hike at Mugu State Park and could not have been more pleased with our choice of restaurant. My husband and I both ordered the California Burger with no bun and sweet potato fries. Both were amazing! Yes, I was the very pregnant lady that had food all over my face and hands when the manager stopped by to ask how everything was going :) We were mostly impressed by the service. You order at the desk when you get in but they bring your food to you at your table. Everyone that worked there seemed genuinely happy to be working there and so kind. We even had someone open the door for us as we left. I will say that it was even more impressive as busy as they were right before closing time. They didn't seem annoyed at all that there was a rush of people that would probably end up making them stay a little later than their scheduled shift. Also, the price is way reasonable and we didn't know how we were able to get such large burgers with multiple toppings for $7.50 a piece. read more

Hidden but one of the best burger places to eat in Oxnard and Ventura. Walk in, order, then be seated. Turkey and veggie patties an option with free refills. Cashiers act as servers occasionally checking to see if you need anything including a refill. This place has the freshest lettuce I've seen. On pat with Umami burger for much cheaper. Service member discount available. read more

Tried the hickory burger and it was amazing .. Burger was pretty big that I couldn't finish it I loved the sweet potato fries, regular fries tasted kind of boring to me. customer service was fabulous the girls who attended us were really helpful and sweet . I definitely will be back. (: read more

They have great salads. They have consistently fast friendly service. This is the only place that I know of that puts forth the effort to deliver great customer service. Every employee I have seen looks like they are happy to help you and they even open the door for you when you leave. read more

This is one of my favorite places to get a hamburger. The hamburgers---I usually get their turkey burger--are so flavorful and tasty, the fries are crispy and they have awesome shakes. My vegetarian family members appreciate the meatless options. read more

Had lunch here. A lot of hype, nice interior style, and loud music. To buy the hype, nice interior style, & loud music means your burger costs substantially more than it should. Why 3 stars? Burger was in fact darn good. But $10+ for a bacon, cheese, avocado burger with fries & a 16oz soda? Fries were particularly poor as I watched them pull them frozen brown bag out of a cardboard box & into the fryer. They tasted exactly like the processed, frozen, dehydrated fries you get from McD (although they had the skin-on). I thought good burger places ALWAYS cut their own potatoes. Even In&Out does that. Good burger, but not worth 2X the cost unless you want to pay your personal dollars to buy the hype, nice interior style, & loud music. Meh. read more

Where should I start... Atmosphere is pretty good but the burgers not so much. We ordered 2 burgers, a fry, a beer and shake. We received the beer right away shortly after came the burgers. I inquired about the fries and the shake and they said oh yeah. They went back got the fries but no shake. We finished our meal and still no shake, I asked for a refund and they were happy to give the refund although most places would give you the refund and the item they screwed up on for free they didn't offer. Now for the burgers: Hickory Burger with le cheese ($ .75). The burger was cooked all the way through and looked appetizing. The bacon was thick and crisp and the toppings were fresh but the burger was not filling even with the fries. Bistro Burger was meh, it had too many avocados for the size of the burger (most of which fell off because of the sauce and grease). The burger was undercooked and pretty flavorless. This place was pretty much a fast food restaurant with beer and wine. Save yourself $10-$15 and go to The Habit, take it to go and have a beer or wine at home. read more

i was told to try this place by a few people and i was not disappointed i loved the prime burger( i drench everything with ketchup and this burger was so good i didnt feel the need to ruin it with ketchup) that says a lot by my standards ;) my fiance had the bbq chix sand and the chicken was soo yummy i tried to convince him to split it in half with me but he wasnt having it ;) next time ill just have to get my own bbq chx sand.. the only thing i didnt like was that i didnt see any menus besides the computerized display by the cashier, since it was my first time there i felt a little rushed to order bc the letters on the computer menu are so tiny u cant see them until u reach the cashier station..next time ill just bring my glasses ;) ps. service was great. read more

Since its opening, I have been enjoying Hook's superb hamburgers. They serve a genuinely real hamburger filled with thick lean meat, fresh lettuce, rich cheese, and fresh bread. You can genuinely taste all the work put into this work of hamburger art. Every time I would go to some other burger restaurant, I an in regret to what I could have been eating. As long as they continue to serve me, I will always be eating their superb gourmet sandwiches. read more

Really 3 1/2 stars. A little pricey for not full service place. Glad they are using plates not the baskets they had when it first opened. I like it for dinner better than lunch. Lunch is too,hustle bustle to relax. I'd order double patty to,avoid a "where's the beef" moment. Nice choice of toppings and salads. read more

Awesome burgers! And price isn't that bad get a burger fries and a coke for around $10. So good looks like something a 5 star high end restaurant ! read more