Terrible towing company not sure how they are even a service provider for AAA, They call and say they are 5 minutes away and then call back minutes later and say his dispatcher told him to prioritize a CHP call when he is already pulling up to the destination and then says the next one will be here at 230 and then dosent show up until 3 and no clue how but picks up the wrong car. Obviously their company has terrible communication and their dispatcher is a complete idiot, and on top of that they have the audacity to say well we don't mark down what color the cars are and since we had two tows at the same location whatever customer talks to the driver first is gonna get the tow. UNBELIEVABLE! Terrible Company read more

Guy showed up to my house and said LA towing would be too far for him and another company had to step in and do it. Guy was already there and left and said he couldn't . Terrible first impression . read more

I just want to thank hooked on towing for making sure my car got to the shop safely! They showed up in a Timely manner even though it was a house call! Also there tow truck driver Adrian was awesome very cool and worked fast and efficiently thanks again Adrian for all of your hard work we appreciate you! read more

The kid that came out 1st said that he didn't have the right equipment to tow my truck and left, but thank God the 2nd guy did a great job getting my truck towed to the shop for me . read more

Hooked on Towing to the rescue... The battery in my car died, and I needed a jump to get to my appointment at the dealership. The guy was super nice, called me with his eta, and provided great service once he arrived. He checked my battery to ensure it was dead, gave me a jump start, and I was on my way. Thank you Hooked on Towing for the great service. read more

I had a battery issue yesterday and a gentleman named Terry was kind enough to take the service call. I had the same issue this morning and Terry came again. He was as pleasant and courteous early this morning as he was yesterday. He needs a raise!!! read more

you guys service is terrible I'm currently still sitting on the side of the highway with my 9month pregnant sister and we been out here since 3 it's 6 come on now , yall need to do better in life and get better , you guys is ass read more

My experience with Hooked on Towing (Soon to be "Diamond Towing") was excellent! AAA now has a system that is totally automated, which I do not like.   I prefer dealing with human beings. I received a personal response (call back) from José from Hooked On Towing within 5-7 min.  He was kind, efficient, and confirmed my need and address/directions. He arrived within the expected time and gave me superb service! He asked what make/model vehicle needed battery service and came prepared with the proper battery, in case I needed one. He had an Interstate battery, which is the one we prefer, so I was very satisfied with the quality and value! He tested my alternator to make sure that my old battery was not the only issue before leaving. I am grateful that my call was responded to by Hooked On Towing, which José informed me had been purchased by his company "Diamond Towing" José is an excellent Ambassador of his company! I would highly recommend Diamond Towing to anyone needing their service! read more

I don't write reviews but this one is my first after my experience today. I'm giving this place 2 stars only because of the guys I actually spoke to. The gentlemen working at the Ontario location, Eddie and Adrian, were very professional and explained everything as much as they could. Andrea on the other hand... I was on the phone with Eddie for about 10 minutes. Throughout our conversation, I can hear Andrea yelling at him explaining what to tell me. I let it go. Called again later on, since our pick up was at their new Fontana location. Adrian picked up this time, explained to him what was going on and again, I can hear the same lady yelling at him. At this point, I asked to speak to her since she knew everything and he didn't pass her to me. So I asked him for her name, Andrea. I am very upset at the behavior Andrea reflected through the phone calls. Her behavior was very unprofessional. I'd have HR take a look into the work environment with Andrea. Manager and mechanic at the Fontana location were extremely nice and apologetic. read more

Great service! Knowledgeable technician. Quick service. Javier did an amazing job. Will recommend. Thank you!

I used Hook On Towing yesterday via AAA. They got to me quickly and got my car safely to the mechanics. After I gave my driver the car keys he took off the FOB and gave the other keys back to me, which saved me being without my house and office keys! Excellent service. I would be happy to use them again. read more

Amazing experience, quick, easy and simple, driver was nice and knew what he was doing, would recommend! 10/10

I was very disappointed with Hooked on Towing. I called on a Wednesday afternoon and spoke to Robert asking him if I could set up a towing service for the following Monday from my residence to my nearest car dealership. Robert gladly took the call, appearing to take down my information, including my phone number, address, car make and model as well as the time of my dealership appointment. He then provided me with a price quote, which I thought was very high, but given the good reviews Hooked on Towing had, I was willing to pay the amount for good service. Five days later, on Monday morning, I called to double check that I am ready for my vehicle to be towed three hours from current time. The operator looked through her records and said there was no mention of my appointment and that no service was scheduled for me. I informed the operator that I had spoken to Robert and that he confirmed my appointment. To which the operator replied that Robert was indeed an employee of Hooked on Towing, but that he did not work on Mondays and should not have taken the appointment. Consequently, there is no service available at the time I need in order to make my dealership appointment. The only thing the operator offered was that Robert should not have made such an arrangement. The operator informed me that they can send a truck to my residence, but that I am not a priority so it could take anywhere from one hour to six or seven hours. Basically, whenever they can get to me, they'll get to me. While I understand mishap occurs, there seems to be a lack of training of employees based on this incident. If an employee were to accept a reservation, it should be in the system, regardless of whether or not an employee is working on the day of towing. Moreover, if there is an acknowledgement of fault on the business side, there should be a bit more effort to get the customer the service they need as opposed to offering "they'll get to you when they'll get to you". read more

Worst towing company every! Never showed up after several hours of waiting and telling me they will be here shortly, complete joke!!!!

The rearend was going out in my Camaro so it couldn't be driven to Riverside so I needed a flat bed to pick up my car.Hooked on Towing called to let me know they were in route and the driver Alfredo showed up. The driver was professional and courteous. He was careful with my weekend ride and assured me he would make sure it got to the repair shop 24 miles away carefully. He not only got my car there without a scratch but he also sent me pics of my car in front of the repair shop to assure me he took good care of it. I would highly recommend this tow company for any towing needs!! Thanks again. read more

Hooked On Towing - Carefully loading my car - Roadside Assistance Near Me - Ontario, California

When my car overheated on me, I made the call to AAA, thankfully they dispatched the guys over at hooked on towing! My main man Ernie was all over it! He gave a call when we was 20 minutes out, and another call when he was 5 minutes out, confirming my exact location. Customer service was great, he went above and beyond to make sure my lower sitting car wouldn't scrape and or sustain any dings or scratches. We had a long haul taking the car back to my house, thankfully Ernie was my guy. talk about a super nice, down to earth dude. The conversation flowed easily and effortlessly, and before I knew it, we had made it to my house. I would highly recommend this company to anyone because, from what i can understand, Ernie and his coworkers are all buddies and if so, they all must be a bunch of good people! Thanks again y'all! read more

Hooked on Towing was sent to me by AAA---our car would not start at the Haven/Baseline shopping center. I suspected dead battery. "Chris" from Hooked on provided testing of battery, and answered all of my various questions---very polite, informative, and professional. I ended up purchasing a battery from this AAA guaranteed battery towing service---the battery that was dying on me was also a AAA battery that lasted us 5 years. You may save a few pennies buying a Costco battery, but Costco does not install them and its a lot nicer to have AAA come out when you you really need battery serviice and AAA really honors their battery guarantee. Chris from Hooked on Towing and AAA really came through for us. read more

Professional, pro-active, spot on timely, responsive and very friendly. Driver, Adrian's service was over and above the expected. With so much laxity and apathy that is prevalent in some areas of customer service, the complete experience with Hooked on Towing, was like a breath of fresh air. I do not do reviews, generally. But the experience called for a few minutes of time to share it. read more

Support this business as they do Great Work not only on the road but in the community too! Its hard to find good people who will help out however than can. Good people own this place. read more

Battery/Tow Technician, Chris, was dispatched from Hooked On Towing in regards to a AAA service call. Response time, including installation of a new battery, was completed in less than 30 minutes. Also, he was professional, efficent, and courteous. In fact, he went above and beyond to ensure the battery installation was correct and we as customers were satisfied. Thank you and God's Blessing/Protection be with you all who put yourself at risk and in danger everytime you respond to the side of any highway and/or freeway to assist a motorist and their family in a time of need. read more

Alfredo and Ernie hooked on towing really helped me. I was stranded on an offramp and they came very quickly. They were very kind, informative and quick. Thank you guys. read more

Best tow company EVER! They arrived within 30 minutes and the driver was extremely knowledgeable and courageous. I would definitely recommend this company to anyone in need of roadside assistance. read more

Man this is one of the best tow companies ever!! Got towed by Ontario Pd and this company came to our rescue! They are fast and friendly! Drivers and dispatch are fast and efficient! No long wait time! Definitely recommend using Hooked towing if you ever need a tow!!! read more

Best company out there highly recommend this towing company because they are professional , knowledgeable, reliable, and quick but most importantly such a caring team they have. Always back up each other and communicate accurate. read more

Great Service and fast response and reasonable prices. They went above and beyond to help me. If you want friendly and quality service, then this towing company is what you need. Call them!! read more

Hooked On Towing - Roadside Assistance Near Me - Ontario, California

I got a flat tire during rush hour on the freeway. I called AAA and they sent Hooked on Towing to tow me to the nearest tire shop. The young man that arrived was super helpful and made sure right away I was safe and helped me into his truck while he took care of loading my car. He was fast and efficient and arrived sooner than expected. These guys are true professionals and I'm grateful AAA sent them to my rescue! read more

Adrian stands apart from other tow companies. He was honest, on time, professional, and he gave us a fair price. I wouldn't hesitate to recommend him to my family/friends who need a tow in any situation, Adrian is definitely your guy. Thank you! read more

Hooked On Towing - Adrian brought my car from Ontario to Irwindale in 30 minutes!!! On a Tuesday morning! Thank you - Roadside Assistance Near Me - Ontario, California

I cannot recommend this place enough.Juan was very knowledgeable, helpful, and thorough! He kindly kept communication open ensuring a smooth process from beginning to end and handled my car with care. I will definitely use this place for any of my towing needs! read more

My old pickup truck had an issue with the fuel pump, hooked on towing arrived in about 20 mins the driver Alfredo S was very polite and helpful which put me back in positive perspective spirits Thank you Hooked on towing and a special thanks to our driver Alfredo S read more

Alfredo S picked up my car within 10min. Very courteous, respectful and kindly helped me. Highly recommend!!! Thank you so much for your service!!! read more

Great job taking care of my bus! Quick and professional driver and dispatcher. I highly recommend this company. read more

Hooked On Towing - Great job taking care of my bus! - Roadside Assistance Near Me - Ontario, California

Company van broke down on the center divider of freeway. Wouldn't turn on. So I called Hooked on towing and they were super Nice and cooperative. Tow truck driver Bruno was Professional and Very nice guy. He got to us within 10 mins and we got Hooked on within 5 minutes. I highly recommend Hooked On Towing. You can count on them to the job done. Thank you Guys!!! read more

Hooked On Towing - Company vehicle getting towed. - Roadside Assistance Near Me - Ontario, California

Alfredo really went above and beyond for me. I have a Porsche Cayman that's really low and Alfredo made the process quick, simple and was very light and delicate with how he treated the car. I would definitely recommend. read more

Had some trouble with my car and had some issues with the mileage AAA covers. Luchee, the call operator, was super helpful and understanding. Abraham, the driver, was very patient and helpful throughout the whole situation. read more

We had to get our Mercedes towed to dealership. We needed a flatbed. Alfredo was our driver very professional and courteous was on time. He loaded the car with care and was very efficient. Would recommend to use Hooked Up tow service! I would definitely use them again! Thanks again ! Maria Alvarez read more

This towing company is at 525 W State St in Ontario. Phone number 909 443 7017. I highly recommend this towing business, I have had problems with my car battery. My car would not start four different times. I'd call AAA and tell them to call towing company and to make sure to bring a AAA battery. These towing companies would arrive without batteries! Then i met Hooked on Towing. Chris arrived with a new battery. He was very pleasant and professional. He really knew his business. It was a pleasure dealing with this company especially Chris! I highly recommend this towing company! read more

I must say that I had the best experience with hooked on towing. I had to be towed to pepboys and 2 day later had to be towed home. My 1st driver was super cool didn't get his name, did ride along with him. My 2nd driver Name was Alfredo he was amazing he towed me from Ontario Ca to Cerritos Ca. He was professional courteous and polite I just want to say thank you again Thank you Alfredo appreciate your help service Thank u hooked on towing for employing such good drivers. read more

Highly recommend this towing service! Not only are their prices super reasonable but they are also super patient and helpful throughout the process. Great communication and reliable service. read more

These guys have one mission: to help you! Literally the most friendly and helpful tow I've ever received. I hope you won't ever have to call a tow company, but if you do, start here!! Love these guys. Shout out to Michael and Tony! read more

Very professional. Super fast service! Arrived within 30 minutes. Totally saved the day, thank you guys!