Worst company ever, I wanted a 2 1/2 ton air-conditioning unit put in and they insisted on a small smaller one, Ken (the main owner at the time) insisted that if the one they're putting in won't work, they were going to replace it with a 2 1/2 ton. That never happened. They insisted my ductwork was too small and came and put bigger ductwork in. It did not solve the problem as the temperature went up outside. The temperature went up in the house. The air-conditioning was running all day long never shut off. After seven years, the air-conditioning blew the oil i'll cover which I was told by a reputable company because it was too small. That's why that happened. I fought with them. They refused to put a bigger one in. I would never hire them ever again. They do what they wanna do and want you to pay for it. Air conditioner lasted 7 years and I had a 5-year warranty and I paid good money for it and I received junk. They need to listen to the customer and give the customer what they're paying for and what they want and stop arguing with the customer read more

I am a recently retired NYS Home Inspector and I have been a client of Horbett Heating and Cooling for nearly 40 years. They have installed and maintained the Heating and Cooling Systems in all our properties. Two days ago, a tenant called to tell me their furnace wasn't working, I checked the furnace myself and determined that this job was going to require a professional, so I called Horbett Heating and Cooling. I spoke with their "after hours" service and in turn received a return call from Ken Horbett himself. I explained the issue to Ken, he showed up within an hour and was able to make the repair with a part he had on his truck. Ken even brought a few electric heaters in case the repair could not be made that evening. I have found Horbett Heating and Cooling and their staff to be polite, honest and trustworthy which is why I highly recommend and refer them to my friends, family and clients. Thank you Ken and your staff for the great service I've received over the years. read more

We have used Horbett Heating & Cooling many times. They are honest people back when a handshake meant something. Customer service is awesome, installers are well trained and know what they are doing. Back in 1997 when my father needed his furnace fixed and then again in 2000 when he needed a new furnace. I was told that my fathers furnace had a recall and they would put in a new one at no charge except for labor. Now how many places would be that honest, most would get the furnace and charge you for it. We needed a new furnace in 2014 and got AC for the first time. They were on time, cleaned up after themselves, they answer any questions we had. Their prices are very reasonable. I would highly recommend Horbett to anyone and have. Anyone I have recommend Horbett to is very happy with their work and pricing. To find their number, I googled it and this site came up. I read the reviews and do not know why anyone would be unhappy with them. read more

I want to say first, you should rely on your judge of character and not the reviews people leave!! Horbett came out on July 2 to install an AC unit in our home. Upon inspection of our furnace(18 years old) had a crack and a small carbon monoxide leak...Although we were not planning on replacing the furnace, Ken, the owner offered a discount given the unexpected circumstances!!! His son and the 3 other men on the crew were amazing! They were respectful of our home and so professional!! We are extremely happy with the quality of the service and the units installed! This is a FIRST CLASS family owned business!!! I would highly recommend them to my family and friends!!!! read more

I have been using Horbett Heating and Cooling for over 30 years. As a landlord, I always receive emergency calls at night and on weekends. Ken and his crew have always been courteous and quick to respond. Last month, I called Ken to inspect two furnaces in the home my son recently purchased. While there he noticed that an expansion tank was hanging off of the basement ceiling due to its weight. If this tank fell, the rupture would have caused a flood in the basement. His crew was quick to respond and replace the old tank for a very reasonable cost. This level of service, honesty and price are probably the reason they have been in business for three generations. read more

Of course it's a Friday afternoon and our furnace quit working, plus throw in a cold windy day on top of that. We contacted Horbett Heating & Cooling and the woman who answered was helpful and courteous and set up an appt. with the technician, Roger who was at our home in approx. 3 hrs. after that. Roger went above and beyond driving back to the shop to find the parts needed for our furnace. He had it up and running by 7PM that night. He told us I'm going to make sure you have heat and hot water, and he sure delivered. We highly recommend Horbett, they are so knowledgeable and on top of that caring about their customers. read more

I've been very pleased with the service, personnel and communication from Horbett. Just recently I had a problem with my 10 yr old furnace which was taken care of to my satisfaction. A new hot water tank was installed last month. In both recent cases the office kept me informed of when the technicians would be arriving, etc. They were both professional and friendly. Cleaned up after themselves. As I stated earlier, I've been pleased with Horbett and would recommend them. In fact, based on my recommendation, my sister has started to build a relationship with them. read more

I have been using Horbett Heating and Cooling for over 30yrs for my heating and cooling needs Recently I was in need of a hot water tank. called them and Ken Jr came over and gave me an excellent price on a new one. when it came to install day the technician showed up and was very professional and courteous and went right to work changing the hot water tank. when they were finished he explained how to work it, took old tank our away and cleaned up the basement . I would highly recommend them for any HVAC repairs or service needed. Don E. Cheektowaga. read more

I had been considering having my ducts cleaned for the past year and adding a humidifier. Rose and Kathy were so patient in scheduling as I had to reschedule several times. Kenny and team were so considerate when they came to my home. They prepared everything and did a good job of cleaning up. They continue to provide excellent service. Ken even stopped by to check out the humidifier and ensure I understand how it works. The cost was much less than I expected with great results. I highly recommend this team for your heating and cooling needs read more

Our 100 year old boiler died (who could have guessed) in March in between cold/warm spells. Horbett came out right away to inspect and gave us an estimate the next morning. They set up an appointment for installation the next day and we had a warm home that same day, just in time for the next cold spell. They were professional and went through the operation/controls before leaving. I would highly recommend them to anyone. P.S. Frank did a great job informing us of what he was going to do before the installation and obviously enjoys his job. read more

Horbett Heating and Cooling is a family owned business that takes pride in their work. I have called them on several occasions and they always showed up, on time and didn't leave until the job was completed. Very reasonable prices but more importantly they fixed the problem correctly and didn't have to return to re-fix and recharge for any problems. I would highly recommend this company if you're looking to have your heating and cooling needs fixed, replaced or just maintained. read more

I live in the Thousand Islands, NY on Wellesley Island. Ken Horbett and his team installed my furnace in my house. They were very professional, and they did a great job. It only took them one day to complete the whole system. Over the years I have had Horbett heating come back to perform service on my system. They have always come, and on time. My furnace and A/C always ran perfectly. I would recommend Horbett Heating to anyone that wants an HVAC system that they can rely on. read more

Horbett heating & cooling provided great service and I would highly recommend to anyone needing help with their hvac systems. They called to set up their visits and were always on time and very friendly and helpful. Our AC issue was a little more complicated than we originally thought and they came back 2 times to make sure that they fixed it the way it needed to be done and still did it all very quickly. We will be calling them in the future with any hvac issues we have! read more

I have had the Horbett Heating and Cooling company helping my family with our Plumbing, Heating and Air conditioning for a very long time. My current system, that has had regular service, has been reliable and running excellent for over 20 years. Recently I had an issue during summer and Horbett with his excellent help, was there promptly as always to help solve the problem. Thanks Horbett Heating and Cooling! Keep up the GREAT WORK !! Brian K Lancaster NY read more

We have been using Horbett Heating and Cooling Co for many years. They have installed both a new furnace and A/C unit along with doing air duct cleaning. Our units have been running efficiently and we are very satisfied with the overall service and reliability provided from their office staff to the technicians. A special thank you to the owner Ken for his extra time and help given in assisting us with our heating and cooling needs. read more

We had a new furnace and air conditioning unit installed. We've been dealing with Horbett Heating & Cooling for 30+ years and have been very satisfied. The crew was extremely polite, on time, respectful of person and property. Communication was outstanding and clean up was great. The entire experience from getting the quote to making appointment was incredibly amazing. Highly recommend Horbett Heating & Cooling. read more

From the start of building my house to maintenance and service there after, Horbett Heating and Cooling is my one and only call. The employees are friendly, knowledgable and trustworthy. No scams trying to repair something that is not required. I've had a couple emergency service calls in the past 30 years and a technician is usually there within the day. I recommend everyone to Horbett. read more

We called Horbett for estimate to fix or buy a new hot water tank. They were out immediately. Very nice and professional and went over everything throughly with options. We chose a waterless tank, they were out again within a few days. On time and worked till completed. Went over everything again. Very professional and are very happy with our decision and Horbett. Highly recommended. read more

My wife and I built a new house and purchased a furnace and ac unit (including all the duct work) from Horbett Heating and Cooling - they were great from the estimate to the installation. Mr. Horbett and the installers were very thorough and professional. I would highly recommend this company there prices are competitive and the job was done to our complete satisfaction. read more