I have been using Sullivan for many years and have always been treated like my business mattered. The professionalism from all the workers makes this a great business to use for all my heat and air-conditioning needs. Jerry jr. should be proud of the business that he has developed from the time he was a young kid. read more

Discovered that HVAC had died, so I contacted Sullivan's for help. All went very smoothly and all involved were professional and courteous

Maria and her team did a fantastic job of replacing our HVAC duct work. They arrived on time and were very respectful of our home. They cleaned up so well, you would never have known they were there, I will recommend them to all my friends and family. read more

Sullivan replaced a hot water tank for me. Their pricing was within range of other plumbers, they installed a quality tank, and even helped troubleshoot another issue while they were here (thankfully an easy fix). Nate and Maria were very prompt and customer-focused. Everything looks great and best of all the water is nice and hot again!! read more

Our whole system was replaced (furnace and ac) . From Jerry,Christine and the crew, we're very friendly, make us feel comfortable, knowing we had to make decisions which cost a lot , they didn't push us to choose them. We chose them and they take care us and they did a excellent service. Thank you for your service. read more

Jerry Jr. was Awesome. Quick response. Very friendly and educational when asking questions about what's happening. Felt he was Honest. Recommend to anyone who needs basic checkup or complete replacement. A+++ read more

Very nice people... down to earth folks... good to have a nice relationship with a hvac company

I always get great service from Sullivan Heating. They installed a new furnace and air conditioner for us five years ago and it's been a real pleasure working with them ever since. We had a couple small problems with the furnace over five years which is to be expected with our harsh climate. All I have to do is let them know and they fix it fast. I truly enjoy everyone from the office people to the technicians and I am so glad I went with Sullivan. Fast friendly service and they're there when I need them. I highly recommend them for your heating and air conditioning work. read more

I give this company a five star rating they are so honest and so quick I'm coming in responding to my neither of my furnace! The guy Michael who took care of my furnace was so honest I just couldn't believe it it's nice to see a family owned company debt will be so nice to work with! I will definitely use them in the future and I would definitely recommend them to anybody looking for a furnace problem read more

Really disappointed. I purchased a house that had central air and a thermostat installed by Sullivan a year ago. According to the contract, everything is still under warranty. The temperature sensor in the thermostat stopped functioning, and when I called and asked if that is covered, I was told someone would have to come to the house to determine if it is covered, and that it would cost $70. I understand house calls cost money, but if something is covered under a warranty, the house call is typically included. Roys plumbing has been the greatest heating and cooling company I've used since living in the Buffalo area. I'd rather give them the business. read more

I just had my furnace cleaned. Incredible service! Very thorough, professional and courteous. The man who was here had a mask on when he came to my door and wore it all the time he was working. Answered all my questions to complete satisfaction. Will definitely use this company again! Highly recommended! read more

We purchased a furnace (our old one conked out) and a central air unit (the first one ever for our house) from Sullivan this year. There were a few things they could have done better, but overall we've had a great experience and would recommend them to others. Positives: 1) Furnace was installed in a timely manner and works wonderfully. We received a wireless programmable thermostat in our package deal and we love being able to control the unit when we're away from home. 2) Central air unit was installed a few months later (after snow melted from the back yard). No problems with it; love it, works with the same programmable thermostat. 3) All of the technicians who have come to our house have been polite, courteous, and helpful. They walked us through how to use both units and made sure we didn't have any questions before they left. 4) Sullivan submitted our Lennox rebate for us, without us having to do anything. We received the check in the mail a little over a month after Sullivan installed the furnace, which was faster than we expected. Negatives: 1) In our initial contract, they agreed to reroute a hot water heater pipe for us which had been installed incorrectly by the previous owner of our house. We expected it to be done when they installed the furnace, or maybe a few months later when they installed the central air, but they ended up forgetting about it. I had to call multiple times to get it scheduled. However, when the work was finally done, the technician did a great job and we were pleased with the result. 2) It's now been over five months since the furnace was installed, and we're still waiting to receive paperwork we need in order to get a small rebate from National Fuel. I've been told I should receive the paperwork in advance of the end-of-2015 deadline, but it's something on my pending list that I'd like to get taken care of sooner rather than later. read more

If you are looking for a sold AC repair company look no further. Our AC went dead when it was 86 with high humidity. After opening all the windows and placing old fans around the house, I researched an hour or so and found Sullivan's. I called first thing the next day and got an appointment for later in the day. The dispatcher called and said they could be there earlier so the tech showed up about 3 hours after my initial call. He quickly (5 minutes or less) found the problem, had the part in his truck and swapped it out. Functional AC! He also spend an extra 5 minutes showing me how to clean the outside to get a even more efficient unit. This company, and Jerry Jr the technician they send out, exceeded my expectations by all measurements (timeliness, professionalism, and cost/value) and I would HIGHLY RECOMMEND them to anyone. read more

On Monday July 27, 2015 Sullivan Heating & Cooling was contracted by our home warrenty co. (2 - 10 Home Warrenty Co.) to come to our home to diagnose a non-working home A/C unit. To our surprise Jerry Jr. (owners son) was at our house less than four hours later. Then we were astounded that within twenty minutes he had the problem identified and a work order prepaired. What happened next was our first indication that we may be dealing with a shady character/company. Jerry Jr. stated that the unit was repairable at a cost of $1,500 to $1,600 to warrenty Co. and $300+ cost to us for upgradeds; however, he was going to do his best to try to get the warrenty co. to pay for a new unit at a cost of $3,100 to the warrenty Co. and $600+ cost to us. We then inquired on a time frame of said repairs. He said that if he recieved the parts by early the following week, he will get them installed by the end of that week (Friday Aug. 7). If he was successful in getting the new unit, that would take two to three weeks because it was a much larger job. Due to young children, an old dog and the predicted heatwave of 90+ degree temps. we were not thrilled about the minimum ten day wait, but because a thrid party warrenty Co. running the repair process we had no choice. The parts to repair the unit arrived at Sullivan's offices on Monday Aug. 3rd. Christine (Receptionist) called to schedule the install. Christine stated that the earliest they could get to us was Friday Aug. 21st. I then said the 21st was unacceptable for two reasons, first; our original oral agreement was for Fri. Aug. 7. Secondly; I was scheduled for outpatient surgery on Thur. Aug. 20. Christine stated that this was the first she was hearing of the Aug. 7th date and there was nothing she could do. I then asked to speak to someone higher than her (big mistake). Michelle (office manager) gets on the phone. I began to calmly explain the situation and the reason I was unhappy. Michelle cut me off before I could finish and in a raised voice told me that she was not going to change the date and I was free to find another contractor if I didn't like it. Becuase I desperately wanted my A/C fixed I asked if she could lower her vioce so we can discuss this. She then asked "what do I Mean"? I said that it seemed like she was "getting excited" and it was unnecessary. At that point Michelle exploded at me screaming "are you a psychiatrist"? "What makes you qualified to know when I'm excited"? She also said a few other things that I was unable to make out, she then hung up on me. At that point I called 2 - 10 Home Warrenty to request a different contractor to install the parts. A Rep. from 2 -10 told me that they could not have someone else install the parts sent to Sullivan. I would have to start the claim over from the beginning. Because we were already eight days into this claim I decided to call Sullivan to try to smooth things over. I attempted to call several times but they would not pick up the phone. The next morning I called 2 - 10 and started a new claim. After starting the new claim I called Christine from a different phone. I asked to speak to Jerry Sr. (the owner), she said he was not in but she would have Jerry Jr. call me. About an hour later Jerry Jr. called. I told him that I did not like the way things were left and I wanted to give him my side of the story. He had no idea what I was talking about, all he was told is that we were unhappy with the install date so we cancelled. I then explained what happened, he said that he was sorry and he would discuss it with his father. Approximately half hour later I recieved a call from Michelle. She apologized for her unacceptable behavior As If that wasn't bad enough, this is when I became aware that in my opinion a fraud had been committed. It took a couple days to get a new contractor out to our house. On Thursday Aug. 6th Skip Roehrig from A. G. Roehrig & Son arrived to look at our unit. Within 10 minutes Skip had the problem diagnosed, 20 minutes later he had our A/C running. Apparently a wire became detached and another wire was about to go. Skip put new ends on the wires in question and just like that we had air. In my Opinion Sullivan Heating & Cooling would had defrauded both myself and 2 - 10 Home Warrenty. Had it not been for my unwillingness to accept the broken agreement, they would have gotten away with it and then moved on to the next unsuspecting customer. read more

I couldn't be happier with the service I received from Sullivan Heating & Cooling. I had purchased a Living Social deal, and wondered if the inspection/cleaning would be less thorough that when I've paid the full rate. Not at all! Scheduling was courteous. Service was prompt, efficient, personable. I was not rushed, and my questions were answered.I plan to use Sullivan for all my future heating and cooling needs. read more

Our furnace stopped working. Called Sullivan early AM and they responded immediately with a morning appointment. Tech was great, diagnosed problem quickly (motor blew up...literally blew up) and he was out the door going to get the new motor stat! Installed quickly and heat was back on! Tech gave options to us before installation and explained longevity of motor replacement. When my husband inquired about hot water heater options, they did not try to up sell us on options (tank less) that didn't make sense for us. They were truthful, responsive and very reasonably priced. I gave them a shot because their more recent reviews on HOME ADVISOR and GOOGLE were great and I absolutely recommend them thus far! I recommended them to my colleague a week later when his furnace bit the dust, and they quoted him almost half the price of another competitor! They were also super responsive to him too! Give them a shot, so far so good with their service and they are in my books now for my AC/hot water heater and eventual furnace replacement...Thanks SULLIVAN! read more