Terrible company tried getting me to buy a new ac and furnace immidiatley upon arrival and the proposal was over 5 thousand more dollars than other companies for the same exact units and installation its a joke honestly DO NOT USE HORIZON read more

I woke up in the morning to the base of my water heater overflowing, basement carpet flooded, and no hot water. I took off from work so I could get everything taken care of and called Horizon to schedule a tech to come out. They told me they had one available and he'd be there between 10am-2pm. After waiting and waiting, I got a call at 1:45 stating the tech was on an all day emergency job and could no longer come. I then was told they could GUARANTEE (the work guarantee WAS used) they could have a tech come between 2pm-6pm. I waited and waited and began calling at 5pm for an updated ETA. I was hung up on FIVE times in a row while being transferred to a dispatcher. Then at 5:30 I got a call stating the tech's truck was stuck in mud(no rain in 3 days? If mud from plumbing job, why would you put the truck there to get stuck?) and they could no longer come. I asked for the supervisor but was told he had conveniently just left prior to the call but had offered a $50 coupon (off of a job that would cost thousands) and to waive the $99 diagnostic fee (which is waived once you hire them anyway). Since this day I have heard several other terrible experiences people have had with them. DO NOT HIRE THEM. I had the job done by The Plumber Guys in Aberdeen who were terrific. read more

Called a Horizon for a kitchen faucet and was overcharged by 600%. The technician then told me that my garbage disposal was rusted and needed to be replaced, $900 for the disposal, $200 for installation. I, thankfully said no. I checked the disposal after he left. It had absolutely not a tiniest bit of rust looked brand new and worked perfectly. The same disposal he was charging $900 for was $89 on Amazon and of course you have the $800 hourly fee for installation. So a ten times markup for the product and an $800 hourly rate for installation. Stay away from this company!! read more

Called Horizon for yearly furnace checkup. Furnace is 13 years old and working fine. Told us we had a "blocked" heater exchange, causing large amounts of carbon monoxide to go up the chimney. Told us that, by law, he had to turn off the furnace until it was corrected. New heater exchange would cost over $5000. Sales rep came next day to discuss replacement. 2 options 1. cost over $10,000 2. cost over $11,000. Told the rep that we would get other quotes and he left. Called back in about 2 hours and quoted new "employee" price, both options $6000 range. Had another company come and check furnace, found no cause for concern or repair. Predatory practice on the part of Horizon. Stay away from them. read more