best auto shop in baltimore city! they are honest, compassionate, and caring! it's not about a…read moredollar with them. they treated my 2000 buick like a bentley! unfortunately, my car couldn't be saved but, they could've clean me out! the didnt! they told me the truth! gave me time to process, he the best tony thank you! he deserves a million stars!!

Tony & Steve are the most reliable and honest mechanics I've ever dealt with. They're always spot…read moreon with diagnostics, fairly priced and do great work. I'm thrilled to send friends and coworkers there knowing they'll get the same great service as I do. Having T & S as my mechanics actually makes me sleep better at night, no joke. Great shop.

Mr. Angelo responded and arrived quickly. He helped me out of a very difficult tow situation most…read morewould have not been able to do during the aftermath of the terrible snow and ice storm. I am confident in his professionalism and driving skills! Highly recommend. Thanks again, much appreciated.

Angelo came right away! Stuck on a bridge on 95 with lots of traffic around, Angelo got us safely…read moreinto his truck and on our way. He communicated consistently, letting us know exactly when he'd be there. He's a colorful, happy guy who will keep you laughing in the midst of a difficult situation.

I had an amazing experience at Prime Care Auto. Both times I have brought my car, it has been ready…read moreprior to the estimated time. Siwan ensured to explain every step and why certain things were required/recommended. Additionally, he ensured to show me how the cost was calculated (we all know car repairs can be pricey but he also makes sure that you know where your money is going!) I even received videos explaining the work being done on my car as it was done. Finally, the waiting area was very well-designed and comfortable. These added details were the cherry on top of an already amazing experience! Honestly one of the best experiences I have had. I will definitely be taking my car back when additional services are needed!

I've been meaning to write this review for a while, but life has been busy. As a single woman and a…read moremother, it can be really hard to find a mechanic you can trust without feeling like you're being taken advantage of. Unfortunately, that has been my experience more times than I'd like to admit. The first shop I called gave me a bad feeling right away based on their customer service, but I still made an appointment. Afterward, I checked their Yelp reviews and was shocked by how many negative ones they had. That didn't sit right with me, so I decided to get a second quote. I already had a good idea of what was wrong with my car based on past experience. When I called this shop, the difference was immediate. They were professional, respectful, and didn't argue with me or try to upsell me on unnecessary repairs. I specifically looked for negative reviews--and there were none. I dropped my car off early that morning, and they gave me a clear time estimate for when it would be ready. They even sent photos of the issue. While I didn't fully understand what I was looking at, the fact that they were transparent enough to share images--knowing I could easily research them--told me everything I needed to know about their honesty. I don't remember the technician's name, but they took great care of my foreign car, Lexi, and I'm beyond relieved not to be driving around with grinding rotors anymore. I truly appreciate their professionalism and the way they treated me as a customer. Every single mother needs a mechanic she can feel safe with--and I'm so grateful I found one. Thank you all for your help.

I would not recommend this auto shop to anyone…read more My vehicle was here for over 3 months (since December 18, 2025) for front-end/radiator damage and a no-start issue. From the beginning, I was told over and over that my car would be ready "tomorrow," but that day never came. Every time I called, I got a different excuse and no real answers. What's even worse is that they later admitted my car had been pushed around the shop the entire time it was there. The vehicle never cranked once while in their possession, which means they never had it in a condition to properly diagnose anything. Despite that, they still claimed they tested it and told me I needed a new engine, which makes absolutely no sense. Instead of being honest that they could not get the car started or properly diagnose it, they kept my vehicle for months, gave me the runaround, and then tried to push a costly engine replacement. When I had my own mechanic inspect the car, I discovered ignition coils were missing and connectors were unplugged -- the car was not even fully reassembled. A vehicle in that condition cannot be accurately diagnosed, and it explains why they were unable to start it in the first place. After removing my vehicle, they admitted they did not have the missing parts that were originally on my car. That is completely unacceptable. I also paid $3,500 out-of-pocket, and my car was still not running. Meanwhile, they had no problem quickly taking and completing the insurance-paid portion of the work, but failed to address the main issue. To make matters worse, my vehicle was ransacked while in their possession, and personal items including credit cards were used without authorization. This raises serious concerns about how they secure customers' vehicles. At the end of the day, this is an auto body shop, not a mechanical repair shop, and it shows. If they can't even properly get a car started to diagnose it and instead push it around for months you definitely should not trust them with major repairs like an engine. Go else where they don't know what they are doing and will take your money SCAM SCAM SCAM!!!! A lot of the reviews on google are fake and they make sure to do right the first time get a review and do you dirty next. They need to be exposed and shit down.. a bunch of drug addicts!!!!!!I said what I said

I had a great experience here. Mr. Sandeep worked on my car and got it done at a quick and…read moreefficient manner, I would recommend him to anyone looking for help.

I can't say enough good things about Tito's Auto Care. From the very beginning, everyone treated me…read morewith kindness, patience, and respect during what has been a very stressful experience with my car. They took the time to explain everything, answered all of my questions, and never made me feel rushed or like I was a burden. Even when my car continued having issues, they stayed committed to helping me through the process. Their honesty, professionalism, and genuine care meant so much to me. It's hard to find a shop that truly cares about their customers the way they do. If you're looking for an auto repair shop that treats you like family and stands behind their work, I highly recommend Tito's Auto Care. Thank you all for your hard work, your patience, and for showing so much compassion. I truly appreciate everything you've done for me!

I'm pretty rough with my car, so I did a lot of research to find a proper affordable mechanic and…read morerefuse to go anywhere else. At Tito's you can drop your car off and they can shuttle you anywhere you need to be (within a 10min radius). I usually get dropped off across the road to get lunch. I've been here a few times and I've always been happy with their work. They replace and cut keys if you need more copies, do both standard and drum breaks, and more. Truly full service. And they're honest about the cost of labor and replacement pieces. The waiting room is kinda rough and cold so you can ask to sit in the office with the lot puppy they found and adopted this year. She's so well behaved. While I was waiting I got to talk with one of the co-owners and they're super friendly, you'll find good conversation with most of the folks here. They check in as they work on your car if they find any additional issues.

I had taken my car to Firestone first and those guys wanted to charge me $1400 to replace my…read moreradiator with hoses, engine sensor, thermostat. I have out of state plates and I'm female so I must've looked like an easy target. I got a recommendation for someone living in my building to go to JoeVic. I did business with Dare at JoeVic. He got my car done in a couple hours replaced the radiator, with labor and coolant it was $390. Thank you JoeVic for saving me $1000! Fast, honest, good customer service!!

Called and explained everything that needed to be done a month ago, was told no problem but they…read morecouldn't take the vehicle until today. Called today and was told actually they can't work on it. Would have been nice to know I so that I could find somewhere else from the start.

Poor customer service. they charge you for service they never render. when you make a complain the…read moreowner called out all of his staff and states come and see this guy hesitate from paying you guys from the job you guys have rendered?