Charlie is amazing! Super knowledgeable, honest, and genuinely helpful. He took the time to…read moreexplain everything and made sure I understood what my options were. You can tell he is very professional. Highly recommended.

Review for My Thanh Jewelry…read more I came in around 1 PM to have two pendants checked after finding this place through Google. It had good reviews and was close, so I decided to give it a try. After being buzzed in, I stood right in front of the employee. He looked at me, then got on his phone and didn't acknowledge me while I was standing there. There was also a woman on the phone, which I understand, but even after that, there was still no greeting or basic acknowledgment. When he finally spoke to me, his facial expression and tone felt dismissive, like I wasn't worth the time. He did give me the information I needed, so I got what I came for. But the overall interaction didn't sit right with me. It felt like I was being judged based on how I looked or what I brought in. A customer is still a customer, no matter what they walk in with. Just sharing my experience so others know what they might expect.

We were in the area during the Labor Day long weekend and decided to walk in and check out the…read moreRolex availability, my husband wanted one for his big birthday coming up, Tracy was the salesperson assisting us. We were so excited when Tracy presented two Rolex models for us that we can purchase same day, the Rolex explorer and Datejust, my husband was ecstatic! He couldn't believe his luck! Tracy explained that it was a new Rolex programs for ADs to have random Rolex in stock for walk in customers. Hubby tried on both watches, along with some sample models, in the end he decided to purchase the Explorer model due to personal preference and lifestyle. I also tried on the some Cartier watches and still considering the Santos or not. My hubby on the other hand could not whip out his credit card fast enough, he wanted his RoRo baby, and he was a happy camper smiling from ear to ear. Tracy was extremely patient and knowledgeable, explaining the difference in models, nicknames, availability, wait times for hard to get items. She was lovely to work with. Thank you for a wonderful experience getting my hubby his first Rolex. This LHW stores is grand, freestanding, and beautiful, with two heavy weapon security guards at the front. If you're interested in purchasing a nice watch, this place is highly recommended!

We had a wonderful experience at Hing Wa Lee Jewelers. May Shiu was our client advisor and she was…read moreextremely helpful, courteous, and welcoming from the moment my wife and I arrived. I originally came in hoping to purchase a Rolex, but the model I'm looking for wasn't available. May explained the process and added me to the waiting list. She never made us feel rushed or pressured and took the time to show us several other watches. While we were there, she showed my wife some beautiful pieces, and we ended up purchasing a Cartier for her. My wife loves it! Throughout the entire experience, May was patient, knowledgeable, and never pushy. She even made sure we were comfortable and offered us water while we looked around. What really stood out was how welcome she made both of us feel, even though the Rolex I originally came for wasn't available. It made the Cartier purchase feel special and enjoyable rather than pressured. Now I'm hoping to get that exciting call from May when my Rolex becomes available! It will be especially meaningful to me because I'm planning for it to be my retirement gift to myself after 30 years of work. I can't wait for that day. Thank you, May and Hing Wa Lee Jewelers, for a great experience. We'll definitely be back!

I came in for a chain repair and Rodrigo was great!! He was so knowledgeable and friendly, and he…read morewas able to help restore my antique watch chain so well. Great communication! I would highly recommend and will definitely be coming in for all future repairs.

Made a pit stop to ask for a quote to fix my engagement ring that got bent in a doorframe last…read moreweek. Was worried it would be a lost-cause, because my ring is very thin and fragile. Was greeted immediately and told it might not be restored 100%, but he immediately started trying and in less than 5 minutes, I had my ring back, looking better than ever! He was kind enough to not charge me for the fix- I am so incredibly grateful for the quick, friendly, and efficient service. 10/10 recommend.

A friend introduced me to this shop because of their wide selection, quality goods, and amazing…read morecustomer service. I came in looking to resell some gold, clean my jewelry, repair a necklace, and to look for some new earrings. Like the other reviews said, the shop is owned and run by David and his mom. David speaks fluent English and Cantonese. I think some Vietnamese as well. His mom for sure speaks Cantonese and Vietnamese. They're both very knowledgeable and easy to work with. Let them know what you're looking for and they'll have recommendations for you! RESELLING JEWELRY David was very honest with me. I had some loose stones and he let me know there's not much anyone can do with them. I also had a ring that he identified as fake gold so it was pretty much junk lol. For some earrings that were 18k, he told me that there wasn't much gold (they were small) and because of that I would not get much resale value. Most of the value was really in the labor of making the pieces. I told him the main reason I was looking to sell was because they were white gold and I preferred yellow gold. He suggested I see his colleague at Focus Plaza and get them rhodium plated instead. (And I did for $20, see pics!) CLEANING Nothing to add, he cleaned my engagement ring so it was nice and shiny again. REPAIRING Great! His repairman soldered my necklace back together. The clasp snapped off but it was an easy fix. PURCHASING They have a great selection at great pricing. I ended up getting a pair of earrings with a delicate chain. Super cute and dainty.

Owner really professional, helpful, and patiently showing the bracelets selections. . . Very cute…read moreitems.

I got engaged recently and unfortunately my ring was too big!! We started looking for a jeweler who…read morecould do the adjustment for us at a reasonable price. We knew it would be a difficult ask. But Charlie did fantastic work! Rounding out the band and making sure all my diamonds were aligned. The care and precision he shows each piece really reflect his knowledge and expertise. That was the first thing that caught our attention! My ring finally fits and it came beautiful! Not to mention Annie was so sweet! Her customer service was lovely. It was a pleasure meeting and working with them. The turn around time was pretty quick too! Especially cause Charlie does it himself and doesn't send it out. :) so thank you again Charlie and Annie!

I haven't purchased anything here but had a great consultation experience. You should make an…read moreappointment so you have the designers attention but we went on a whim and they let us look at a few of their items. Annie was so sweet and funny. She was not pushing us to buy anything but really selling Charlie the designer. He seemed very knowledgeable and honest. Will certainly consider this place when I'm ready to buy - esp if I want to custom design something.

I bought a Iwc pilot's watch here and am pleased with the watch and the buying experience. Their…read moreselection and supply of Iwc watches were great! I was surprised to see many popular models in front of my eyes. They sure look better in person! The price I paid wasn't the best but reasonable , compared to other places. The sales lady was very helpful, knowledgeable, and pleasant to deal with. I might go back and shop for new Omega watches!

Been here twice and have had the same terrible experience. First time, I was looking for a certain…read moreOmega which they didn't have that I needed for a Christmas. They could order but wouldn't be in on time which is fine but the second I said no, they walk me out the door like I'm wasting their time. Today, I walk in, don't even make it to the counter and say I'm looking for a brand they don't carry. Instead of even following up with would you be interested in something else or letting me look around. I'm instantly walked outside and told to find it on my own from somewhere else. I would easily drop 5k on a whim if the service was even the slightest pleasant, but I guess I look like a bum.

I brought in my mother's wedding ring to have the diamond reset into a necklace. The owner…read morepurchased yellow gold ring from me and had the stone reset in a white gold necklace. She taught me about the stone, and how to care for the necklace and my other rings. Very friendly, professional and welcoming.

The yelp page notes that this is a business that does watch repair and watch battery replacement,…read moreamong other things. You can see it listed many times including "most mentioned services" and if you request a service via yelp you can choose watch repair. I went to the store yesterday and said I was here for a watch repair and watch battery replacement and they told me they don't do either of those things and told me to go elsewhere. I feel like it's because I was wearing sweatpants, but I don't need a nice outfit for watch repair. They were somewhat rude about it but mostly this review is here in case you are considering watch repair or battery replacement definitely go elsewhere since according to the staff that's not what they do. They should absolutely take that lie down from the yelp page if that's the case.

We've been searching for a G.I.A certified gemologist and experienced Jewelry Appraiser for a…read morewhile, we couldn't find the one until we tried to visit the San Gabriel Square Plaza. The first time we didn't bring my jade and other items, just chat with Mr. David and found out that he is a very knowledgeable and experienced master with Jade, diamond and other gemstones with so many years hands on experiences. So I made my decision to bring my jade, diamond and ruby to him the next visit. Mr. David is very professional and knowledgeable. He explains every item's details from the look to the test results from his professional examination equipment. Also showed us the similar item both in fake and real in his own collections to teach us the difference between the fake one and nature stone. For my real diamond, he counted the whole one and melees very carefully and gave the most precise appraise price, and also the current retail price. He also gave me the advice on not to change the diamond ring's base and the reason behind this, and help us to clean the item with the professional tool. Mr. David is a very fun person to chat as well, it's really fascinating to hear some of the stories from the master who has been trough a lot. We are glad to find the Pro like Mr. David in this field in LA area with all the strong knowledge and vivd personality. We will definitely visit Mr. David's laboratory again to lean more and enjoy this atmosphere surrounded by these beautiful stones and interesting history.

Do you see Daiso in a San Gabriel plaza on Valley? Good. Go inside the building entrance away from…read morethe Daiso entrance into the elevator. Get to the third floor and along the right wing is the coolest dude named David you'll ever meet. He tested my rings to confirm if it was 14k and 18k gold respectively and broke down through science how he did it. He also checked if the diamonds in my ring were real. He is great! He also has a bunch of cool jewelry in his display case I want to check out next time. Make sure to pay in cash, though he is open to use Zelle.

I had my engagement ring from about 20 years ago redesigned, and I'm so happy with how everything…read moreturned out! For the ring, I already had my own design, and the owner made it exactly as I designed it. He paid attention to all the little details, and I'm really happy with how it turned out. He also made a cross necklace from the same original ring, and it turned out so cute! I wanted a simple, pretty Tiffany-style look, and I absolutely love it. I had checked with several other jewelry stores before deciding, and his price was the most reasonable. The owner is very knowledgeable and explained everything clearly and patiently. I had quite a few questions because I didn't know much about the process, and he always took the time to explain things again without rushing me. I was originally told the project would take a little over a month, but he said, "I'll do my best," and he ended up finishing everything about two weeks earlier than expected! The store also has a double-lock security system, which I really appreciated. Overall, I'm really happy with the experience and with how my jewelry turned out. I would definitely recommend this place!

Came in today with my wedding band (purchased elsewhere) that was fitting just a little looser than…read moreexpected the day before - consulted with Garen on potentially resizing it and he totally could have sold me on the resize if he wanted to, but instead he educated me that typically on hot days rings tend to fit looser and that this was exactly how it was supposed to fit - grateful for the honesty and hope to bring business to him soon!

Annie is great! She's been in the industry for many many years. Her price are very reasonable…read more She can help with setting, stone selection, repair, re-set. She always have a big smile on her face, and a great selection on display. Ring, bracelet, necklace, pendant, stones, diamonds, she got them all.