I placed my order over the phone with the owner. I explained to him that this is a very special…read moreorder for my dearest friend for her gender reveal party. Her favorite flower is peonies and I wanted a beautiful bouquet from peonies. I told the gentleman to hide the bouquet in the paper so my friend won't be able to see the pink color until she find out the gender of the baby. Well there was NOT one peony flower in that bouquet. It was completely a wrong order I was given. I texted the number of the number owner later that evening. My message was read but there was no reply to follow. My three texts were simply ignored. I will never order from that place again. I paid over 100 dollars for a completely incorrect bouquet and zero response from the owner.

Thank you Miguel for providing me and my wife with a beautiful dozen roses delivered same day as…read morepromised. Being in the customer service industry I appreciate when things go exactly as planned and my wife commented these were the nicest roses she has ever received along with red rocks and vase. Bravo!

Gorgeous flowers and incredible service! Highly recommend this establishment. You won't regret itread more

Once again Stems Brooklyn has done an excellent job creating a beautiful floral bouquet and…read moredelivered it right on time. Thank you for helping to close the distance between this west coast mom and her east coast daughter. If I can't be there in person on this special day, it's wonderful to know that Stems Brooklyn will bring something special in my place.

Unique, artful arrangement that was spot-on for the occasion. A breath of joy. Able to deliver…read moreday-of order. Pricing reasonable. I will absolutely use Les'' Blooms again.

I rarely ever comment but this was so disappointing. I received these flowers from my husband who…read morewas charged 75 dollars for this bouquet in person. And just happened to look at the bank statements and realized how he was bamboozled lack for a better word. Filled with lackluster fillers and no depth or fullness for the amount he was charged especially looking at the website prices and pictures. So disappointing how you can be ok not doing your job with integrity and have people who really wanna support local businesses and leave them never coming back.

This is a difficult review to write because my experience was bad but I also want this business to…read moresucceed. I will just say that for valentines days of the future, they need to prioritize organization. I ordered $100 worth of roses to be delivered the day before Valentine's Day, I payed extra for delivery and I tipped on top of that ahead of time ($140 in total). They promised over the phone that the roses would be delivered by 5pm. They never showed up and they didn't answer the phone. I then went to the shop and stood online for 40 minutes. When I told them what happened they then tried to find the roses and couldn't. They found a small bouquet of roses and handed them to me with no offer for partial refund but they offered me a used glass vase. They seem like nice people but I am just not happy with my experience.

Black owned and in the hood!?-yep Great customer service?!…read more-yep They had exactly what I needed? -yep The price was fair and displayed? -yep Go here!!

I have been using Scotts flowers for 26 years; they did the flowers for my mom's repass and I have…read morebeen using them ever since. Their arrangements are stunning! they have never failed on their deliveries to my various friends and family members. They are my go-to NYC flower shop.

I initially had some concerns about the first arrangement I received, as it didn't quite match the…read morestyle and quality I had expected from the website. However, what truly impressed me was how Scott's Flowers handled the situation. Kate was incredibly responsive, professional, and genuinely cared about making things right. She listened carefully to my feedback, communicated with kindness and transparency, and personally made sure a replacement arrangement was created and delivered promptly. The replacement bouquet featured much fresher, higher-quality flowers, and I could clearly see the extra care that went into it. While the artistic style was still a little different from what had originally drawn me to the website, I truly appreciate the team's sincere effort and commitment to customer satisfaction. Mistakes can happen, but outstanding customer service is what earns trust and loyalty. Kate turned what could have been a disappointing experience into one that made me feel valued as a customer. Thank you, Kate, for your professionalism, patience, and genuine care. I wouldn't hesitate to order from Scott's Flowers again because of the excellent customer service you provided.

LOVE!!!! Amazing owners (Diane & Rob)…read moreGorgeous flowers Fairly priced Super fun to do business with! Something cheerful in these fractured times.

Had a really good experience with Diane. Gave me good advice about the arrangement, and the…read moredelivery was prompt. Flowers really fresh and lasted a long time. Good quality, good value. Thanks, Diane!

What a cute little place I stumbled upon! Very family owned a wife and husband. Angel was very…read morefriendly and helpful.

First impressions are everything. It's a Monday, I'm walking- by a flower shop and it said "Open"…read moreon the front door. I then saw they were hiring florist or interns. I wanted to inquire about the store and what they offered. I entered the store and a lady came from the back and asked aggressively if I needed something, while telling me to get OUT.....I was so confused she was behaving like a broke in.... She then says "It's not a walk in place" I then snapped at her and let he know the door said open and a sign outside was saying how wonderful the neighborhood is..... Well she was horrible and if you have supported this place DO NOT anymore. This place definitely needs to be closed permanently or you need to learn what open and closed are.

I came in today around 1PM. I'm not sure who helped me, but she was great! There were so many…read moreflowers to pick from, but she knew just the right ones. My boyfriend loves his bouquet AND it was affordable for the area. We will be back

Not much to say that others don't know. Friendly and fresh and conveniently near the train if you…read moreneed to pick up some special flowers and travel. I walked in and they put together a cool bouquet for a friend's 50th birthday party on the spot. Nice personal attention - I felt like they took their work seriously and wanted to make something just right.

Before I start my review, I should preface that most of my reviews on Yelp are related to going out…read moreto bars, cheap eats, fine dining, etc. so take what I have to say about a flower shop with that taken into consideration. That's not to say I don't frequent flower shops. I do. I pick up plants for myself and pick up flowers for dates, my mom, my grandma, etc. It's just that it's not in the same frequency as saying going out to eat and therefore am not as knowledgeable. That being said, I picked up some roses for a birthday. I was fairly satisfied with my purchase. The flowers were fresh and smelled nice. There was a good selection of plants and flowers. The service was quick and friendly. The place itself has a very mom and pop establishment vibe to it. As I noted at the beginning, I don't have as much experience buying flowers as I do say a good slice of pizza so I don't have as much experience in terms of the basis for comparison, but if I were in the area, I would definitely come back to get flowers for another occasion.

Cute plant store in a quieter part of Brooklyn. Lovely…read morevariety of houseplants inside and outside that are very well cared for and set at decent prices! + The best service from kitty manager who showed us around the store

Fantastic service and the most beautiful flowers. My daughter loved them, as the presentation was…read morefantastic. The lovely woman who answered the phone was very helpful and kind. i was late in ordering and she was able to get the flowers delivered. The gentleman who was making the delivery went above and beyond. It's confusing where my daughters entrance is located. He called me and was able to deliver the birthday flowers with a smile and he wished her a Happy Birthday. The picture of the flowers was so beautiful. I have never seen a display so beautiful. I am now a dedicated customer to this company. Love the flowers, the staff and how happy my daughter was to receive such a beautiful arrangement of flowers. This is now my go to for all of my flower orders. Thank you Brooklyn Blooms, this Jersey Mom loves your flowers. I can't wait to order from you again !!!! Heather

Possibly the worst customer service experience I have ever had…read more I placed a birthday flower order online with Brooklyn Blooms on behalf of my company. I later called to adjust the note accompanying the arrangement and, to avoid any confusion, spelled the wording letter by letter to their representative. They still prepared it incorrectly. The arrangement was already two days late, despite being intended for a birthday, and we received no notification about the delay. Once I discovered the incorrect note, I immediately emailed Brooklyn Blooms explicitly instructing them not to deliver the arrangement under any circumstances and requesting that the order be canceled and refunded. From there, what should have been a very simple customer service issue became genuinely absurd. Brooklyn Blooms maintained that the flowers were delivered and the order was fulfilled. I disputed that because, to my knowledge, the intended recipient never received the flowers. Rather than resolving that discrepancy or providing satisfactory proof that the recipient actually received them, I was accused of making "unfounded accusations," characterized as a bully, and effectively called a liar for disputing their version of events. At one point, because I had placed the order under my boss's name rather than my own, I was also told, in substance, that I somehow was not involved in the situation -- despite being the person who placed the order, called to amend it, communicated with their staff, and was handling the entire matter on behalf of my company. So, to recap: I placed an order for a birthday. It was delayed by two days without notice. I called and spelled an amended note letter by letter, and it was still prepared incorrectly. I explicitly instructed them not to deliver it. The intended recipient did not receive the flowers as far as I am aware. And when I challenged Brooklyn Blooms' claim that the order had nevertheless been successfully delivered and fulfilled, the conversation became about my supposed behavior rather than resolving the actual problem. Their written response even included the line: "Your feelings are yours and valid; your behavior, however, was not." This was in response to a customer asking why a time-sensitive order was delayed, incorrectly prepared, allegedly delivered despite a cancellation request, and not refunded. If Brooklyn Blooms has verifiable proof that the intended recipient received this order, they are welcome to provide it. Until then, calling my complaint "unfounded" does not magically resolve it. I would never trust Brooklyn Blooms with another birthday, client gift, important occasion, or time-sensitive delivery. Mistakes happen. What made this experience extraordinary was how the business chose to handle those mistakes once they were raised. One star only because zero isn't an option.