Hot Box Cookies

4

20

28

9 months ago

The cookies are great but the ice cream horrible. On a scale 1 to 10, I give the pint of chocolate chip cookie dough a -9. The only thing good about it is that it was cold. It had somewhat of an ammonia taste, even the cookie dough bits!! I believe it's made with really cheap ingredients. The cashier was nice and the store was clean. read more

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Macy M.

Elite 25

1

32

109

1 year ago

Stopped in for a cookie after dinner on Beale St. We got the gooey butter cake cookie and it was good. It could have been warmer...they weren't super fresh out of the oven and I could tell they had been sitting. Fine for a sweet snack after dinner but nothing amazing. Service was fine, it always gets me that they turn the tablet around and ask for a tip after taking your order and turning around to get a cookie read more

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Nick C.

464

1425

3575

2 years ago

I stopped into Hot Box Cookies for 2 cookies on my way to the movies. The first one was a chocolate chip. It came out of a warming cabinet behind the register. It was a good cookie. It was soft, gooey, and warm. The second cookie was a peanut butter Reese's cookie. Experience was the same, but with peanut butter lol read more

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Joshua D.

23

317

1040

3 years ago

Took the opportunity to visit Hotbox cookies in Saint Charles Missouri. As a big fan of cookies, Hotbox cookies looked like a place that could probably be a great experience. I visited other cookies and bakeries of the similar nature so I decided to give this one a try. Overall Hotbox cookies was OK. Cookies were served warm however, after a few minutes cookies were flat and extremely greasy. Not a bad product so if you're in the area, give them a try. read more

Hot Box Cookies - 1/2 dozen cookies - Bakeries Near Me - Saint Charles, Missouri

Hot Box Cookies - Cookie box - Bakeries Near Me - Saint Charles, Missouri

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Ashley R.

Elite 26 All-Star

88

422

2022

4 years ago

Not sure how long this place has been open but I'm happy I finally stumbled upon this place. Hubby and I came on a Saturday night so it was very busy that the line was outside the door. There was 1 person working the front and they surely need more than 1 to have a better system to get customers in and out quickly. However, I understand is is hard for employers to get staff so we waited. The cookies were very soft and warm. We ordered a half dozen with chocolate chip and snickerdoodle. I also ordered an icing cookie sandwich with snickerdoodle and omg so good. My rating of 4 is because of inconsistencies. We were told it would take 10- 15 minutes for chocolate chip and with us already being there, we said ok. It only took 2 minutes after we checked out. We were also told they didn't have snickerdoodle but someone from the back came and said they do. Minor hiccups but still a factor. I'd come back for more cookies. read more

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Sandra S.

0

1

2 years ago

I placed two orders over the phone on June 27, 2024, at 12:54 PM to be picked up at 12:15 pm on June 29, 2024, for a birthday party. I arrived at the location at 12: 30 pm to pick up my order. Was I greeted immediately? NOPE. It took the OWNER roughly 5 minutes to come from the back. I stated I was here to pick up my order, giving the names on the order. She gave me the deer with the headlights look. I repeated myself again. She went to the back and then came back around to say the order wasn't ready AND she just ran out of 2 specific cookies that I specified wanting AND PRE-PAID FOR. She added insult to injuries by asking me if that would be a PROBLEM. I replied YES because I specifically placed my order ahead of time with the expectation that my order would be fulfilled with said cookies. Now, keep in mind the total order amounted to more than $50, it wasn't like I was ordering 1 or 2 cookies. ALSO, To GET the specific cookies, I wanted I had to order a 12 pack + a 6 pack instead of an 18-pack making the TOTAL cost MORE. I asked for my receipt which I had already previously seen and saw that the receipt clearly stated the date, time for pick up and the names on the order. THE OWNER, the only person in the establishment, the person that I am dealing with (NO OTHER CUSTOMERS in the place), came back around from the back after taking another 2 minutes to get the receipt, gave me the receipt BUT she had blacked out with a marker the date, time for pick up and names on the order. Why? She said she wanted to CLEAN up the receipt. WHAT the heck? How is that cleaning up the receipt. I called that being DECEPTIVE, SHADY, DISHONEST, etc. I WILL NOT step foot in this establishment AGAIN and I was a GOOD customer, BAD CUSTOMER SERVICE AND RUN BUSINESS. read more

Hot Box Cookies - Receipt - Bakeries Near Me - Saint Charles, Missouri

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Taylor R.

63

582

2559

3 years ago

Busy spot near the st.Charles Main Street area. Freshly made cookie fall apart but had to wait to get it my free cookie. Never been to this place before today and the lady was super nice accepting my free chocolate chip cookie coupon. A bit loud but it was busy for dinner time Wednesday. Very clean area and seating. read more

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Shalaunte W.

Elite 26 All-Star

175

1047

7718

3 years ago

I have been wanting to try this place but line was always long. Finally got in tonight. It was empty. Yay! The worker was very knowledgeable and helped me figure out what was the best choices for a first timer. I got 6 cookies. Kinda pricey but I'm worth it lol. I got chocolate chip, m &m. Red velvet, snicker doodle, gooey butter and cookies and cream. It smells so delightful. Fresh baked cookies. It was spacious, clean and colorful. I'll be back ! read more

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Pat B.

4

15

0

2 years ago

Easy to pickup special cookies. Boxes are so cute. Cookies hot and delicious! Friendly staff. They do not accept cash read more

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David W.

399

480

1004

4 years ago

Good ol Hot Box cookies has reached streets of st Charles. Can't ever go wrong with this place; all their cookies are delicious, fresh, and awesome! We ordered 12 and all of em are great! read more

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Leslie M.

3

74

63

2 years ago

staff were excellent, no complaints there! cookies are mediocre, a little greasy but served warm which is nice!

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Terry R.

0

4

1

1 year ago

Great cookies and service. Staff are quick and the cookies are always delicious. The ambiance is also nice.

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Rebecca A.

22

23

37

3 years ago

We got cookies for dessert and they were very good! I got chocolate chip and peanut butter Reese's pieces. They were both crispy on the outside and warm and gooey on the inside. They even had a vegan chocolate chip for my husband! He said his was really good too. I definitely recommend! read more

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Mike W.

1

30

23

3 years ago

My rating are as follows Customer service 10/10 Cookies 10/10 Wait Time 5/10 I'd like to start off by saying Michelle was the only one there and so was working really hard and doing a great job. She was also super kind and brought a good energy to my experience. The cookies I got were the chocolate chip, the "Elvis", and the oatmeal chocolate chip cookies. All of which were phenomenal. Nice and crispy edges and gooey centers. They were also nice and warm when we received them. The only bad part of my review was the wait time. It did take about 20 minutes to receive my cookies because they had just started a new batch of the chocolate chip cookies. Normally J would've been more upset, but I don't mind waiting for FRESH cookies! Additionally I understood that it was a busy shop and they only had the one worker so I am very understanding of the wait. I can't wait to go again! read more

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Derek T.

53

14

1

2 years ago

The chocolate chip cookie had absolutely no flavor to it. If it wasn't for being warm, it was a zero.

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LaDonna D.

0

11

1

3 years ago

I got here to order at 835pm or 840pm there was no one in the store. Three larger crowds ordered AFTER me and got their order and left... it is now 912pm and I have yet to receive my order. First it was a 12 min hold on red velvet and now she comes back and says a 12 min hold on snickerdoodle. I'm sure it is a hold after they have given customers AFTER ME the same thing I ordered before them! Maybe my skin isn't the right color because the others after me got great service and on their way to enjoy fireworks while I'm here waiting nearly 40 min for a small box of cookies and they WERE NOT MY "color" Upsetting and disappointing and disgusted! No apologies or anything for the long wait is what really angers me. Hate I even have to give one star but it was required in order to post! UPDATE: GOT MY COOKIES AT 9:31 ABSOLUTELY RIDICULOUS! NEVER AGAIN!! The COOKIES WERE SO DOUGHY AND MUSHY... I MAY AS WELL ATE THE RAW DOUGH!!!! Disgusting!! Not only that the manager tries to debate with me about the wait when I know what time I ordered then asked me to cool them off then eat them!!!! You all gave me a undone box of greasy doughy a$$ cookies and tell me to cook them off... either way they still nasty and greasy as ever. You all need new management... better yet just close!! read more

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Steve S.

Elite 24

38

203

22

3 years ago

Undercooked, underdone, barely-baked dough that fell apart into pieces upon being picked up. Basically a semi-raw dough center surrounded by a ring of almost done cookie around the outside. Only reason it's not 1 star is the flavors are actually pretty yummy, especially the Reese's pieces one. They just need to be in the oven about 4-5 min longer. read more

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Erika J.

62

14

5

4 years ago

Fairly disappointed. Cookies were very underbaked. I like a soft and chewy cookie, but this was pretty extreme. I tried 3 flavors and they all basically tasted the same. Maybe because they were so underbaked? And they were super greasy as well. Not to mention they were out of 3 flavors I tried to get, but it was about 9pm, so I can understand that. Was excited to try these cookies from reviews but expectations were not met. read more

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Jam M.

19

150

2147

4 years ago

Omg! These cookies are so fresh and tasty! Stopped by after lunch with my boys to get some. They loved them! The staff was very friendly. We will be back soon! read more

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Michelle M.

69

3

2

4 years ago

My girls and I stopped in here after a Moms' night out. This was the perfect ending to our evening. The chocolate chip is perfect and you should try the Monster cookie. So good! read more

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Jennifer C.

0

3

0

2 years ago

Warm cookies on the walk back to the Drury Inn after dinner was fabulous! We made it a nightly stop! Love the late night hours too!

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Jamie M.

36

101

15

3 years ago

Quick service get your cookies hot sometimes and sometimes not that hot but you will hang on to this bussin place. The cookies are better than you expect in my sons opinion he loves the Cookie Monster cookie it's oatmeal and chocolate chips. read more

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Brenna M.

1

40

5

3 years ago

Cute inside and staff seemed friendly. Overall the cookies were ok but nothing impressive. They are flat and chewy but also kinda greasy

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Jacobi B.

43

1

0

3 years ago

Placed an online order for delivery since we didn't want to take our baby out too close to bedtime. Our order was canceled due to them being short staffed, but the very next morning THE OWNER reached out to apologize about the order cancellation. Instead of cancelling the order completely, we decided to still purchase the next day since the owner personally contacted us wanting to deliver our order to make sure we got what we wanted. The wait was well worth it because the cookies were great and they will get my family's business every time going forward because of the amazing service. Did I mention this was our first time trying Hot Box Cookies?? Unforgettable first impression! read more

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Nicole M.

0

8

5

4 years ago

Cookies were just okay... I've had better. Tried to use their online delivery system but my order never arrived.

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Sweet A.

0

1

0

3 years ago

I was so excited to find this place and it was my favorite. However, I placed an online order only for pickup in 30 minutes. When I arrive it was very busy, I waited patiently to be helped. When the worker came to assist me 10 minutes later she informed me she didnt have time to look at the order beforehand. She went to the back and returned stating that they were out of 4 of the cookies I had ordered and it would be additional 25 minutes to get them or I could chose another type of cookie. I asked for a refund and I was advised that she would have to text the manager to get me refund as she could not do. I will not be returning as this is poor customer service. It has been 3 hours and I have yet to be refunded. read more

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Stacey M.

134

6

1

3 years ago

I attempted to order at 930pm to have delivered to my daughter - the website says open until 2am on Friday and Saturday nights. Placed my order - got CHARGED - only to find out hours later the order never got delivered and was apparently canceled!!!? No updates from the store - despite them having my email and phone numbers. Seriously need to either change their hours on the website/Google etc AND actually proactively reach out when they can't fulfill orders instead of leaving people hanging. Really poor customer service. read more

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L. M.

0

8

4

2 years ago

Hot Box Cookies is a Hot Mess Company! I ordered cookies online December 26, 2023. I used PayPal to pay. When I did not receive an email from the company I thought I should call to make sure my order was received. I only received an email from PayPal. The charge went on my credit card, but no confirmation email ever showed up in my email inbox. I had to call several locations before they could locate my online order, which they said went to their national order line. Whatever that is. Since I wanted my order the same day they recommended that order be canceled, and placed again with the location that would be in my delivery area, the one in St. Charles on Beale Street. I did that. Then, I got a call from someone at the Beale Street store saying I am out of their delivery area, therefore, it would cost me an extra $7 to get my order delivered. WTH? I told the girl to just cancel. The whole situation was ridiculous AND A WASTE OF TIME. I would not recommend ordering online with this company because their ordering system is terrible. Such a complete waste of time. NOW, I am having to wait on two refunds. Although I told her to cancel my order, guess who has to call back again because the order was not delivered nor cancelled. A HOT MESS!!! Terrible customer service. Horrible ordering system. Ugh! read more

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Jacobi C.

0

1

2

3 years ago

Came in at 8:55 pm and was told that management said not to bake anymore although there is a literal black and white types sign that reads they don't bake 30 minutes before close. They are open until 10 today.... I was given 4 options on what was left and I chose two (1 red velvet, one seasonal). I was also offered the option to wait while she baked whatever I wanted. I waited for my other 4. She asked if I wanted the ones already made right away or if I wanted to wait until all the cookies were done. I told her I wanted them all at once. While waiting, she must've sold the red velvet I already purchased and there one in the oven while the others were already halfway through. I checked my box as soon as it was given to me and was told "that's just how they come, sorry".... I'm an avid hotbox cookie customer - that is unacceptable and they do NOT come like that. Probably won't be back to this location anytime soon. Very disappointing after already waiting 20 minutes for the other cookies. read more

Hot Box Cookies - Underbaked cookie. - Bakeries Near Me - Saint Charles, Missouri

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Stacy B.

0

5

0

4 years ago

We just left here and the cookies tasted old and over cooked. I will not be back and I would never recommend this place. Very disappointed. I will happily pay three times more for crumbl. read more

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Chris J.

0

1

0

4 years ago

Will not be back and will not recommend. They misrepresented their special and when we went to eat our cookies at home they had given us the wrong order. 2 of the cookies were burnt on the bottom. Highly disappointed. read more

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Max D.

0

1

0

4 years ago

Great cookies and great people. What more could you ask for. Would recommend to anyone that needs a quick mid day snack

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More info about Hot Box Cookies

1650 Beale St
Ste 185
Saint Charles, MO 63303
St Charles
Directions
(636) 395-7091
Call Now
Order Takeout or Delivery
Start Order
Visit Website
https://www.hotboxcookies.com

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Hours

What time does Hot Box Cookies open?

Hot Box Cookies opens at 9:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

What time does Hot Box Cookies close?

Hot Box Cookies closes at 10:00 PM on Monday, Tuesday, Wednesday and Thursday.Hot Box Cookies closes at 11:00 PM on Friday and Saturday.Hot Box Cookies closes at 7:00 PM on Sunday.

Mon-Thu 9:00 AM - 10:00 PMFri-Sat 9:00 AM - 11:00 PMSun 9:00 AM - 7:00 PM

Indoor Amenities

Does Hot Box Cookies allow dogs?

Yes, Hot Box Cookies allows dogs.

Outdoor Amenities

Does Hot Box Cookies have parking?

Yes, Hot Box Cookies has parking options. Garage Parking, Validated Parking

More Info

Special Hours, Health Score

Review Highlights - Hot Box Cookies

“The cookies I got were the chocolate chip, the "Elvis", and the oatmeal chocolate chip cookies.”

Mentioned in 6 reviews

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Mr. Meowski’s Sourdough

4.9(107 reviews)

1.3 mi•St Charles

•$

Oh my - what a great spot in Downtown St. Charles for baked goods!…read more We came in less than an hour before closing, and Mr. Meowski himself was so nice to us. The case was barely filled except for a few pastries: chocolate croissant, blueberry muffin, butter croissant, and almond croissant. Luckily for us, that is our typical order! He was so apologetic but we knew to not expect a lot so close to their end of business. It smelled so wonderful inside! There was no area for sitting down so we took our pastries to go. They were divine! He let us know they do pre-orders as well so we might do that this weekend.

My second time being able to order from Mr. Meowski's on my visit to Missouri! Everything is…read moreabsolutely delicious! Baked fresh and made with love! Highly recommend trying it. This time I ordered 4 ham and cheese croissants, 4 almond croissants, 4 cinnamon buns and 4 pop tarts and each one was over the top delicious!!!! He sells out quick but you can place a order ahead of time! Posting hours of operation in pic as of 5/08/26

Waiting area and wall art

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Dough in work

Sugar & Slice Bakery on Main

4.6(68 reviews)

1.0 mi•St Charles

I got really lost coming to this place not because of where it is, but because the GPS directions…read moreto take you every which way, but the right way lol. But in the midst of getting lost, I found some really cool unique things inside of the building that this bakery is located in so it was a win overall. Anyway, I was really excited to try it and I looked it up before I came. I heard they had some very unique things and I was not surprised that unique was exactly what it was. They had so many different flavors of chips so many different sauces, homemade maple, pretty much anything you can think of that can be homemade in a flavor they had it and I loved it. I love how they had an area to sit down if you wanted to enjoy the bakery items or you could take them to go, which is what we opted for since we were having to get back on the road. Got some of the chips to try and they were not bad at all and grabbed some focaccia and a cinnamon roll and I must say everything was immaculate. It was so soft that bread and the cinnamon roll and I cannot wait to go back again. It was also very welcoming everyone was friendly and they moved very quickly in there.

Such a cute little bakery it was a little pricey for macaroons. We bought eight for 23 and they…read morewere not very large. However, I'm used to Vegas prices where I can get 10 for 10. I will say they were delicious just on the price your side. I also had other things like cupcakes and cookies and also made coffee. Very cute little bakery and I love the story that's posted as soon as you walk in highly recommend checking it out

Dessert bar

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Laulie Cakes

4.3(37 reviews)

1.0 mi•St Charles

Laulie went above my expectations and was extremely impressive. I was trying them for the first…read moretime for my granny's birthday and just walked in to see if they had any fresh items so I can try before I buy. Cakes can be expensive and it's nice to be able to purchase a taste. In the case their were fresh cupcakes and other desserts available to purchase. I purchased a cupcake to see if I would want to order additional cupcakes and it was very moist and the right balance of icing. Sometimes cupcakes can be too sweet but this was as close to perfection as anyone can expect. The associates were very friendly when I went in to order my items. I ordered cupcakes and a 6'inch cake. The desserts not only were masterfully done like artwork but just as delectable to taste. They also helped me to the car as I had several items. The price was also reasonable. I feel like I found out the best kept bakery secret in St. Charles. If you want something sweet this is the place to go.

This cherry was baked and iced to perfection! The cake was moist and the right amount of sweetness…read moreto the buttercream icing. The cherry filling was a fantastic surprise . This cupcake shop is on Main Street in St. Charles. As soon as you walk in you can smell and see them baking. They have a bunch of gooey butter cake options and several cupcake flavors. The staff was really nice and patient while I figured out what I wanted to order. They close at 6:00 pm so be sure to get there before then. I will have to go back soon as there are several other items I want to try.

Cake picture I sent for her to replicate

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Rosciglione Bakery

4.3(58 reviews)

2.5 mi•St Charles

•$

Excellent Italian crème cake! Ordered over the phone and all went perfectly. Definitely buy again.read more

I stopped by to get a sandwich for lunch. I had been here before but it was several years ago. I…read moreordered the Sicilian Combo and a slice of their peanut butter and chocolate desert. Both were very good! I noticed several other pastries in the display cases that looked good too. The portion sizes were good too. The store is pretty basic but nice and the service was good. I definitely recommend that you give them a try.

Interior of the carrot cake

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Pulled apart view

The Foundry Bakery

4.8(318 reviews)

5.5 mi

We made a quick stop at Foundry Bakery and ordered a wide selection -- everything was delicious…read more We tried the milk bun, lavender yuzu berry cookie, egg tart, black sesame panna cotta, pineapple gem, orange bun, berry trio walnut bread, and the cronut. Not a single miss. The biggest standouts were the lavender yuzu berry cookie and the berry trio walnut bread. The cookie was incredibly well balanced -- floral, citrusy, and not overly sweet -- and easily one of the best cookies I've had in a while. It's also a pretty large cookie, so good for sharing... or not The berry trio walnut bread had great structure despite being packed with nuts and dried fruits -- really thoughtfully baked and especially amazing toasted. Overall, Foundry is a really great bakery. Absolutely worth the drive to try something new, and I'll definitely be coming back.

The red bean bun is the perfect amount of sweetness for people who are sensitive to sugary bites or…read moreare overwhelmed by traditional doughnuts! The milk dough they use to make them is so good & just melts in your mouth. Yum!

Salted Duck Yolk Mooncake

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Black sesame panna cotta.

Bike Stop Bakery

4.4(7 reviews)

2.0 mi•St Charles

I was not planning to stop here but my first stop was out of fresh sourdough. I drove 3 minutes…read morefrom my original destination and so glad I found the Bike Stop Bakery! The bread was still warm at 9am on Friday and I ate 6 slices as soon as I could! It was so good! Top 2 best breads and my husband said it was the best! The service was quick and smooth and the house is cute. Make the trip!

Great good. great service, great staff. My persoal favorites are the sourdough bread loaves,…read morescrumptpus granola bars and cookies. Also the bakery is generally open daily.

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Brazil Market & Bakery

4.8(4 reviews)

0.3 mi•St Charles

What a cool market right here in St. Charles County! I tried 2 of their pies - Oreo and mango -…read moreboth delicious! The owner told me she had just made them that day. There were a lot of imported products- like a special South American market! Stop in and check it out for sure!

Wonderful snacks and baked goods on cafe side. Employees are always so friendly and helpful. I have…read morebecome a regular customer!

Brazilian Cheese Bread

Picanha, Brazilian Cheese Bread, Potatoes, Rice and Beans

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Picanha, Brazilian Cheese Bread, Potatoes, Rice and Beans

sucrose

4.7(153 reviews)

0.9 mi•St Charles

•$

It was honestly love at first sight. They had two large cases of baked goods but not your typical…read morebreads and croissants - they had caneles and tarts, cakes and macaroni, and these lovely yummy shortbread cookies I walked into a dream café and stumbled my way through ordering bc I was so excited (lol) My first day I ordered just their seasonal rosemary brown butter latte, 1 espresso shortbread cookie, 2 vanilla lavender shortbread cookies, a canele, a linzer, and blueberry muffin. The next day I ordered just the blueberry muffin, vanilla lavender shortbread cookie, and a hot latte to go. If you are someone who loves the experience of local coffee shops, this place is absolutely stellar!

Charming little bakery/Cafe…read more Everyone was welcoming and friendly upon entering and eager to assist. Hard for anyone to choose a favorite item as I was told it changes daily. And you can tell, by peering into the cases, the time and passion it took to make everything. It was presentable, colorful, decadent, and difficult to choose any one thing because I wanted to sample it all. From the rosemary goat cheese quiche, to the Hummingbird cake, to slices of pie. I opted to try the macarons. They are my favorite thing. Their macarons are lovely. Just the right amount of crisp and give, the texture has a great chew, and fillings were delicious. Hands down going to become a place I go for macarons. The German Apple Cheesecake was also stellar, just enough tart and sweet to provide balance. I will return to try other things and if you're in the area, check them out!

Fruit tart

London Fog

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Side/front view of the business

Lydia’s

4.8(57 reviews)

0.3 mi•St Charles

Lydia's is quite lovely. Located in a rehabbed warehouse near the Streets of St. Charles, this is…read morethe kind of place to get away and focus, relax, or visit with friends. Large, airy, and cozily-decorated. Plenty of indoor/outdoor seating and tables, a cute bar, and a beautiful case of sweets. I had the Hello Sweetie Refresher and a couple of macarons, and I'll come back and try more of their menu. The price is good, and the staff is super friendly. Easy to miss. Large black warehouse, semi-tucked away. Use the computer map in your pocket.

Always the best cheesecake - I tried a slice of espresso Irish cream today and it was amazing…read more Also my regular salted caramel oat milk latte The staff is really sweet too :)

A few treats from the hundreds of options in the pastry case. I would highly recommend the cinnamon roll.

Orange creamsicle cheesecake. It's bigger than it looks.

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Baked goods

Valenti's Market and Catering

4.1(60 reviews)

6.8 mi•St Peters

Super authentic shop from meats to sweets! Woman that handled our order n checked us out was older…read morebut sweet. First time coming thru here but won't be the last. Excited to bbq for Easter weekend with bf.

Valentis is awesome for so many reasons. Catering is spot on and delicious. Get the roast beef…read moresandwich on a Kaiser roll and your team will be very happy. I order corporate catering often. I often stop in to grab something from the deli or meat counter. Their antipasto and stuffed cherry peppers are a favorite. The meat selection is very good, I really love their bacon, and the cheddar burgers are really good on the grill. Their chicken breasts are humongous! They have a very small selection of Italian groceries and a small hot bar too.