Bought a hot tub from the tent sale in California MD form these people (hot tubs Inc), got the tub…read morehome-set up, and found out it's a bit too small. Went back to the tent sale and was told i would receive a call from the dealer and we would be able to work something out in regard for a larger tub. NEVER received a call. Called the business days later and was told- have you used the hot tub? How else would i know it's too small if i don't get in it? Used the hot tub for about 10 minutes. Was then told there is nothing we can do since its used! Totally lacking customer service, this is the second tub i have bought from this company- and never again, Customer service is lacking! YOU HAVE BEEN WARNED! UPDATE (8/7/26)- Second controller has failed in less than four months Service tech to be here to replace controller AGAIN between 4-6PM (8/21/26). It`s now 910PM, no service guy- no call from this business! Total SHIT FOR SERVICE! GO ELSEWHERE FOLKS- YOU HAVE BEEN WARNED! KEVIN- Thanks for your lack of professional service! Nice way to treat your repeat customers William Kerwin, 100% Disabled VET

This rating is an average between the delivery 16 months ago (1 star) and a service call yesterday…read more(5 stars). The swim spa (Master Spa) is well built, very well insulated and runs well with little maintenance. I had the spa moved during the 16 months and it held up beautifully. I would recommend Master Spa and Hot tubs Inc. if you are looking for a well built swim spa and a good company to service it.

If you're in the market for a pool installation or renovation company, congrats you just found the…read moreperfect fit! Our pool has damaged from a tornado and we were recommended to contact Swimstyle for repairs. We're sure glad we did. From the very beginning Nancy was very helpful guiding us through the quoted repairs, options available, and providing coping and liner samples. Joe was excellent in fielding renovation questions, typically providing email responses within just a few hours. Israel leads a team of Rockstars performing all the renovation work like a symphony of artists. Professionalism through and through! Perhaps the single most meaningful act was that of a simple one. We have a young daughter and at the end of each work day, unasked a member of the Swimstyle Team would re-setup the pool safety fence. This mindfulness for the safety of our daughter was very much appreciated and heartfelt. We can't recommend Swimstyle strong enough, you'll be very pleased with the staff and services they provide. There retail storefront, Arundel Pool & Spa would mirror similar experiences and associated feedback. All the best, Sal

AWFUL experience. We had so many issues with the opening of our pool. When we talked to numerous…read morepeople they all had different stories. A lot of he said she said why things were not done but never took responsibility. One person told me the pool was too cloudy to put the Polaris in and do a cleaning. Then another person told me we told them not to put the Polaris in and they did do the cleaning. But you said the pool was too cloudy to do the cleaning and put the Polaris in. So something just doesn't add up. The one person's solution was for us to pay them to come and do a cleaning at their normal rate.

05.28.24 Customer…read moreservice is terrible here. Came in this morning for an O-ring for my automatic chlorinator. My old one was all cracked up. I'm having water delivered tomorrow so I need an O-ring that would fit temporarily I knew I wouldnt find the right one. I asked the boy at the counter if he had O-ring that would fit the top that I have , he told me I had to have the model number. I mentioned I just want an O-ring that will fit it. I don't it doesn't matter if it's not the exact one. He said just a minute, walked into the back so I walked over to the wall where there were some O rings, a Lady come over and asked me if she could help me I told her what I was doing. She said that they couldn't help me find an O-ring unless they had the model number again, I told her I just wanted something temporary so I can get my phone running for water tomorrow and then I would get the right one. She insisted she couldn't. So I went to Ace they had a O ring there that I was able to use temporarily It's not the exact one, but it works. And I paid a lot less than what I would have paid here that's for sure. I had started coming here to get chemicals and water tested over the past 2 years I'll make my purchases elsewhere now. Thanks for the help!!

If I could give 0 stars, I would! Horrible service. I have heard that getting a new pool with them…read moregoes well, because a different person runs that side. However the maintenance side is the worst. First off, when you call expect to be greater by a grouchy old lady who is cussing out the workers while you are on the phone. She will also accuse you of lying when you say someone there missed an appointment and then doesn't apologize when she finds out she is wrong. The service we were promised we never got. They charge a ridiculous amount if money for maintenance. We didn't mind at first because we thought they would really do the work. They didn't. The man was nasty and rude when he came. I wouldn't recommend this company to my worst enemy!

I strongly advise potential customers to proceed with extreme caution when dealing with Wise Pool &…read moreSpa. In June 2022, I signed a contract for a residential swimming pool project and paid a deposit. The agreement was contingent upon securing financing. Despite repeated efforts over more than three years, I was unable to obtain financing and formally canceled the contract on December 15, 2025. No construction work was ever performed. In addition, I personally paid for all permits, permit extensions, and design expenses related to the project. Despite providing documentation showing financing denial and making multiple good-faith requests, the company has refused to refund my full deposit. They have offered only a partial refund, even though the project never moved forward and no services were delivered corresponding to the funds being retained. I was transparent throughout the entire process regarding my financing status, yet that transparency has not been reciprocated since cancellation. Retaining a large deposit under these circumstances is deeply disappointing and, in my opinion, unfair to the consumer. As of March 2026, this matter remains unresolved, and I am pursuing formal complaints and legal options to recover my funds. Consumers should carefully review contract terms and fully understand refund policies before committing to any agreement with this company. Monique

We haven't even purchased our pool yet but on Customer Service alone they get a 5 star! We were…read morewelcomed with a huge smile and great personality!! My son wandered outside and the lady helping us stopped talking to let us know, that's an added plus someone who cares about kids and not al about $$! We were very impressed with her knowledge and recommendations on the difference in pools. Again not trying to sell us the most expensive one but the best one for us! Can't wait to get the ball rolling

Very pleased with service from Coastal Pools, always on time, very professional. Always get pics…read morewith the service report, pool looks great, proud to offer the pool to guests. A shout out to Lizardo who has been watching over my pool this year. THANKS.

Coastal pools is a very professional, easy to work with and did a wonderful job. We needed a new…read morepool cover and they contacted us immediately. They walked us through the process of ordering a cover, the payment and installation. Everyone gets an A++

Very responsive up front, but when it came to the details it appears they were no longer interested…read morein repairing my pool hear pump. Ghosted and then a no show at appointment time.

Joshua was amazing. He was quick to responses and very very accommodating. He was flexible on…read moreschedule and provided in depth knowledge and advice. I will 100% continue to use his services in the future.

Andrew is wounderful he took care of resurfacing my pool last year. It is so smooth and looks…read morereally good!

My family and I contracted with Catalina pools in February 2021 . Our yard had been an absolute…read moredisaster and unusable for over a year. We fought daily/ weekly / monthly with that company for answers as to when our dream pool would be complete! We got no answers, or lies when we actually did speak with a person! It has been an absolute nightmare! Months lost, time and energy spent! Finally we had had enough, we contacted an attorney and looked into another pool company to come and finish our pool! We were given Patriot Pools ( Patrick) information along with several other companies from our bank. Patrick came out immediately and assessed our situation and came up with a plan. He is honest and extremely easy to work with ! All our questions were answered immediately. We signed with Patrick /Patriot Pools and within 2 weeks our pool was complete and filled with water! We are beyond grateful to Patriot Pools for not only taking on this project, but also for the countless hours he spent speaking with my family and providing help and direction. I wish we would have chosen Patriot Pools from the start, our experience would have been completely different! He has single handedly restored our faith in pool company's! He has been an absolute pleasure to work with! We highly recommend him and his company for any and all your pool needs!!! Thank you ! Thank you! Thank you!! Wish we could give 100 Extremely grateful customers, The Boehmer and Burnham families!

I was hoping that new ownership would change the results, but this company remains a mess -…read moreterrible customer service - horrible recommendations that made things worse rather than better - I had to work with them because all of the other pool services were booked for the summer - but now I know why Aloha was not booked - because they have such terrible service - if the choice it to work on your pool yourself or use Aloha - grad some chlorine and just DYI...

Not a friend when you need help! I had bought all my pool supplies from them for over 15 years,…read morebut now that I purchased a replacement pool (but not from them since they were very expensive compared to the internet) they don't even return phone calls!! I stopped in the other day and they couldn't bother to give me the time of day!! I figured that I must have spent over $30,000 in chemicals, heaters, salt generator, covers, pumps, filters, supplies, etc. So much for customer loyal ....

Tried this service based on the recommendation of a local friend. We both ended up with techs that…read morecame and did not properly clean or balance the pool making it green, dirty and unusable. The excuse was some sort of air and summer imbalance issue. I hired a new contractor that took the time to fix the issues created by this service and have not had any issues since this time. Three people that I know now have had the same issues and got the same stories. Not recommended.

great pets , clean ,friendly staff , very knowledgeable and fantastic pricing and lot of fish to…read morechoose from types of fish that aren't seen anywhere else and they do breed most of there own pets .

A fun place to visit and roam around to pick out your spring garden plants.Great prices. A Calvert…read morecounty Gem.

My family and I have been going here for more than 25 years and you can't beat Mrs. Betty's prices…read moreor the knowledge she is willing to share. Support your local Farm nursery Calvert County Loch Less doesn't disappoint!