Quick diagnosis of a water leak from my 16-year-old Kenmore. They arrived on time and went straight…read moreto work and were finished in less than an hour. The problem resolved, and options outlined quickly and courteously. I will call again with any other appliance issue.

Very disappointed with Mr. Appliance of Fredericksburg. In August 2025, I paid $637 for a part and…read morethe service to install it, which was covered by their one-year warranty. When I needed service on that repair, I called twice in July 2026, while it was still under warranty. I spoke with the dispatcher and was told they would arrange for technicians to come out, but no one ever contacted me. I then called Mr. Appliance's national customer service and was assured the local franchise would contact me. More than a week passed with no response. I also submitted a written complaint through their national website and still received no resolution. I understand that businesses can have staffing issues, but after paying $637 for a repair, I don't think it's unreasonable to expect them to honor their warranty and at least return my calls. After multiple attempts to resolve this directly, I've given up. Be ware!!!!

This LLC is ran out of a private home that is basically a flop house now. I live next door to this…read moreresidence and have had multiple issues with visitors/tenants blocking the driveway/leaving trash out that gets blown onto our lawn. The previous owner of this business was very reputable but is no longer. Constant traffic of questionable nature, while blocking the entrance/exit of driveway on multiple occasions. Cops have been called to this house as well as towing. Steer clear of this business

Secretary is SO RUDE! I have used them three times. The service for repair is fantastic, but the…read moretroll under the bridge is to be avoided at ALL COSTS! She argues back, infers that you are a liar and is just a see u next Tuesday Karen of Karen's! I FINALLY talked back to her and she had the nerve to say, "Don't yell at me." When all she does is yell and be combative. She is pms post Partum and bi polar all rolled up in a very bad day! It is sad that people have to go through her to get to the good service she seems determined to deprive the public of. Darrel, fire her!​

Techinican arrived on time. Excellent communication. Quick resolution. I would use this company…read moreagain and again!

Brooks Appliance quickly replaced a switch on our stove that had gone bad. Dan performed great work…read moreand was very professional. I hope that we don't need any appliances repaired in the near future, but if we do I know who we will call.

My Speed Queen washer developed a leak in the fill mixing valve. Pete was able to fix it quickly,…read morebrought the part with him after speaking with him over the phone. He was also able to replace the dryer vent hose for me because I have so much trouble with it. He said the brand hose I was buying wasn't quite 4 inches and that's why it was a struggle. They were able to get to me in 48 hours and the cost to replace the part was very reasonable as home maintenance costs go.

Our front load washer stopped spinning. I called a few companies and some couldn't get to us for…read morethree weeks! Norris was available quickly - I think I called on Thursday and they were out on Monday morning. Their visit/diagnostic fee was also competitive and slightly lower than some of the others I saw. The technician was very knowledgeable and helped troubleshoot (I googled what he said and it seemed to be correctly diagnosed). Unfortunately, the part would have been about $300 and at that price point, we elected to purchase a new washing machine. I appreciated that the technician also referenced some things to look for and some brands we may/may not wish to consider based on his experience. :) I would certainly have them out again!

We originally reached out to Sterling Appliance, who referred us to Top Notch because they were…read morefully booked for several weeks. Our LG washing machine had been stalling out with an error code indicating an issue that was likely a failing vibration sensor, this would leave our clothes partially washed and sopping wet. John from Top Notch came to our house, observed the washer failing to complete a cycle multiple times with the same error code and listened to our concerns. After leaving to research the problem he left a voice mail later that day saying that he had consulted a colleague and suggested that we were just loading it incorrectly, he then described in detail how to properly load a washing machine. For context, we had been using this washer for three years without issue before it suddenly started failing mid-cycle, we are also both in our mid/late thirties so we have some experience doing our own laundry. We decided to go back to Sterling Appliance who believed us when we said there was a problem and they replaced the board with the sensor. Unsurprisingly actually performing the repair was more effective than gaslighting us about it and the washer is back to normal

I was connected with Top Notch Appliance service as they were the local contractor scheduled on…read morebehalf of Bodewell - the warranty service provider for my dishwasher. My dishwasher was only about 9 days old (purchased late Febrruary) when one of the springs on the door broke and the door no longer sealed which resulted in the dishwasher leaking. The Top Notch team came out on March 18th to assess the issue and determine the root cause which they said was the broken spring/door hinge. This was replaced under standard warranty and the technician left but told me if it was still leaking that they would need to look at the door. I ran a full cycle that evening and it leaked again so I called their number back and left a voicemail. A week went by and I had no follow up regarding someone coming back so I called again. I was told they "missed" the voicemail but would get right back to me. Another 2 weeks passed and they had someone come out to replace the whole front door panel. During that replacement, the technician damaged the brand new door and left dents in it. He told me that if the issue did not get resolved that I needed to let them know and they would put in for a new dishwasher replacement with the manufacturer, but if the issue was resolved that they would still need to replace the door as they left me with a dented door panel. While the major leak was resolved, it was still not sealing correctly on one side of the dishwasher as I was still getting water pooling at the top and dripping out on my dishwasher and the seal on the side was letting all sorts of particles surround the side whereas the other side of the dishwasher was spotless. I contacted their team back and received a voicemail again so I left a voicemail letting them know the status and requesting the replacement. I then called weekly for the next 6 weeks trying to get an update, leaving voicemails each time as no live human ever picked up. I started getting suspicious so I called them from a different phone number and a live person answered which proved my suspicion that they were just ignoring me. During that phone call they told me they had passed everything to the manufacturer and sent the manufacturer an email, so I requested they forward the email to me and provide me with the case number for the manufacturer. I never received the email they told me they would send and when I called the manufacturer with the case number they told me that they never received a replacement device request and the ticket was closed. I had to open a brand new ticket with the manufacturer and they had to send a different technician out to both look at the door with Top Notch Appliance left damaged as well as assess what the issue was with the dishwasher as they are unable to re-open old tickets. The manufacturer scheduled a different company to come take a look which happened today (July 7th) and they informed me that cosmetic issues such as the door are not covered by the manufacturer and that it needed to be handled with Top Notch - but they would work on the other issue. The overall communication from this company was terrible. They ghosted and ignored my voicemails, then lied to me on the phone. They never finished the service that they were contracted to do, and left me with a dishwasher that was still not working correctly, and had damage that they themselves caused. They did not even report all of their work back to the manufacturer. Their overall sheer incompetence has left me without a correctly functioning dishwasher and a damaged one for months. I would not recommend anyone do business with this company.

I had a problem with my oven not heating up over the weekend. Made a call to ABZ appliance repair…read more They were here ASAP fix the issue cleaned up after themselves couldn't even tell they were here very professional and very fast. I will use them for any appliance in my house in the future. Top notch.

Our home warranty recommended ABZ Appliance to have my lower oven repaired after getting an error…read morecode and was no longer able to use. ABZ diagnosed the issue, gave an estimate on fixing in a timely manner. Once parts came in, which took longer than anticipated, two technicians arrived on time to complete the repair at a very reasonable price. Both technicians were professional, friendly and knowledgeable. I would definitely recommend.

Good guys, good work! Satisfied with the repair to our stove top. I would certainly recommend them…read moreand will certainly use them for my next repair.

Johnny reassembled a completely disassemble clothes dryer door which had 3 main sections and at…read moreleast 20 screws of different lengths and diameters. Really amazing work.

Believe the reviews. Very smart mouthed and sarcastic when he called…read more Went through unnecessary issues trying to get a stackable dryer repaired. Only needed the heating element replaced and he was supposed to order the part - waited days and had to follow-up to find out he didn't want to do it.

The Tech Gary only did half the work because he didn't want to remove our dishwasher. No that would…read moremean he would have to actually do some work. Instead he told AHS the dishwasher was not accessible and that I the home owner would have to remove it. Even though nothing is in the way and the dishwasher is installed just like any other dishwasher. I would not recommend G&L because when real work needs to be done they won't do it. If you need someone to talk only they are good at that.

The tech's were friendly, professional, and knowledgeable. They quickly diagnosed the problem,…read moreordered the necessary parts, and completed the repairs a week later.

I had a great experience. Tony had to replace my garbage disposal. He was prompt, friendly, and…read moredid the work quickly at a reasonable price. He is now my "go to" guy for appliance repair.