English Review: Spanish below…read more This place charged me a 100$ USD for a service animals. I do not recommend this place!!! The Fiesta Inn Cancun, while offering a convenient location within a bustling shopping mall, unfortunately does not fully justify its room rates, which I found to be a tad overpriced. The proximity to shopping and dining options is a plus, but when it comes to the core offerings of the hotel itself--namely, the food and amenities--both were just okay, and not quite up to the mark considering the cost. While the staff was friendly and the rooms clean, the overall value proposition left a bit to be desired. It's a decent option if you're looking to stay in the heart of the action, but for those seeking more tranquility or a richer experience for their money, it may fall short. ### Spanish Review: El Fiesta Inn Cancún, aunque ofrece una ubicación conveniente dentro de un bullicioso centro comercial, lamentablemente no justifica completamente sus tarifas de habitación, que encontré un tanto elevadas. La proximidad a opciones de compras y restaurantes es un punto a favor, pero cuando se trata de las ofertas centrales del hotel en sí--específicamente, la comida y las comodidades--ambas fueron apenas aceptables, y no están a la altura considerando el costo. Aunque el personal era amable y las habitaciones limpias, la propuesta de valor general dejó un poco que desear. Es una opción decente si buscas alojarte en el corazón de la acción, pero para aquellos que buscan más tranquilidad o una experiencia más rica por su dinero, puede quedarse corto.

Cute boutique hotel that Aero Mexico put us in due to a flight delay. We spent an extra day in…read moreCancun, but it was a quiet one! The rooftop pool gives you a great view Hotel Zone, aka "old Canun"...which still pops and has everything to do. At Fiesta Inn the staff was great and very accommodating, there is a cafe area that we had lunch and dinner in and there was a good variety of America Style cuisine. But I was glad I got a burger! The hotel is located in the heart of a shopping plaza, which has variety of stores you'd find in the states. We got a room with two double beds, the space is small and extremely "cozy"

We stayed at Hotel El Rey del Caribe for one night on the night we got into Cancun. We were set to…read morebus to Valladolid the next day so I wanted to find a hotel close to the bus station. I don't think you can find a closer hotel than El Rel del Caribe. It is a slightly annoying walk if you have a suitcase or two, since there isn't really a sidewalk and therefore the road is a bit bumpy and sometimes dangerous. Just be vigilant to oncoming cars and you should be fine. The hotel is gated so you have to ring a bell to be let in. Inside the hotel is indeed a jungle oasis. So many lush plants in the courtyard with a small pool, a hammock, and patios for the ground floor rooms. The room itself is pretty basic but clean. There is an AC unit in the room as well as a ceiling fan. You can't leave the AC on if you're not in the room, but it cools down pretty quickly. There is a TV with Netflix, a small kitchenette, and dining table set. Breakfast is included and is very charming. You can choose an entree (ex: omelette, huevos rancheros, french toast, etc) and coffee/tea, orange juice, and fresh fruit are included.

Overall, this is a great hotel at a great price in the heart of Cancun. While the amenities and…read morerooms are a mild 4 stars, the customer service makes this a 5 star review. TLDR; hotel is beautiful, clean, has plenty of amenities and staff is excellent. Only flaw is transportation if you plan on taking tour buses Transportation: 3/5 While there is an ADO station nearby, its crowded and has very limited times post Covid. You'll find better luck on the R-1/R-2 buses to travel to the hotel zone going southwest down Ave. Tulum. For travel outside Cancun, DO NOT trust the tour buses when they say they will pick you up at your hotel; they only do that for hotel zones passengers. If you do not feel comfortable taking city buses , bargaining with taxis, or renting a car, this is not the hotel for you. Atmosphere: 6/5 Absolutely beautiful to wake up and to see the vegetation in the courtyard with the sunlight trickling through. Plenty of birds and lizards going about. It's a very authentic feel you won't get anywhere else in another hotel. Amenities: 4/5 Breakfast included, yoga classes, spa (extra $), full sized beds, TV, fridge, camping stove burners and AC (air conditioning). TV and fridge did not work. For AC, 3.5/5 this is an eco hotel, so the AC is not crazy and will not freeze your room. But given the high temps in Mexico, you will be glad to have it. There is also a high speed fan that helps a ton. Note that your room key is connected to the AC, so when you leave the AC will turn off. For breakfast, 4/5 they have a simple but tasty breakfast, hot cakes, fruit, tea, etc. I would note to eat early because they cut up the fruit early and leave it out on top of the coolers in the kitchen. The fruit will be warm if you wake up late. Cleanliness 5/5 The beds were made every morning and everything was very clean upon arrival. Nothing better after a long day of travel than laying in fresh sheets Customer Service 5/5 Unfortunately, due to Covid, our original reservation could not be made (non refundable). However the owner Eduardo was very nice and called internationally to check in and granted us 3/5 days to book for another time. On arrival, staff was always friendly and helpful. Even the security guard got us forks for takeout! Overall was very impressed.

Please note: This review is from the perspective of someone staying with a member, and I visited…read moreduring the off-season. During that time, the resort does repairs and maintenance to prepare for the high season, so expect some construction and movement around the property. Despite that, Club Solaris Cancun was one of the top experiences of my life! It's a wonderful place to stay. What it may lack in "luxury," it more than makes up for in service -- truly the best service and the kindest people. Because of my friend's membership level, I stayed in the Club Solaris members area, but honestly, the great service is consistent throughout the resort. The staff remembers guests by name, and I saw many returning members warmly hugging the employees they've known from past visits. You can feel the genuine care and connection. The rooms are a great size, each with a coffee maker and refrigerator. I had a room to myself, and it was perfect. As a member, they personally walk you through daily activities, help make dinner reservations, and even arrange excursions for you. If you're not a member, the concierge and guest services office are always available to assist. A special mention goes to Omar in the members' office -- he's wonderful. Breakfast I started each morning with breakfast in the members' area, which offered a fantastic assortment of food. My personal favorites were the made-to-order omelets and the fresh, sushi-style salmon and ahi tuna. Coffee and mimosas flowed freely, and smoothies were available upon request. Special shoutouts at breakfast: * Tomas - Always served with a smile and even brought me bacon, though it wasn't out yet. * Julian - Warm, friendly, and always great conversation and service. * Roman - Makes a perfect omelet every time, smiling as he works his magic on the grill. (Tip: Ask for a smoothie -- they'll make it fresh for you!) Pool Time Spending time at the pool is a must! Lunch by the pool includes standard fare -- pizza, chicken nuggets, nachos, fries, hamburgers, poke bowls, California rolls, mac and cheese -- it's casual but satisfying. Drinks tip: Head to the adult pool for branded liquor. Otherwise, they typically use well or house brands unless you ask. Special thanks to Marrya, who worked tirelessly serving everyone around the pool by herself -- she's amazing! Throughout the day, there are plenty of fun activities like bingo, water Zumba, and flip-the-cup. Maxine, the pool host, keeps the energy up and everyone smiling. (Pro tip: Bring your own cup, thermos, or Stanley tumbler -- they'll fill it with ice and water for free.) There are three pools and three hot tubs, and the ocean views are incredible -- just steps away from the beach! Spa! Small but clean. Ask for Bonita. She was great. Dinner Dinner reservations are a must. The best restaurant, hands down, is Marco Polo. A big thank you to Alex, Ivan, and Ricky for their wonderful dinner service! Nightlife The resort offers nightly entertainment like singers and live shows. They're nice, but if you're looking for a livelier nightlife, you may want to head into town. There's also an MVP Sports Bar, which is a great spot to hang out -- it has a pool table, three TVs, music, and an air hockey table. A huge thanks to Javier for his excellent service and patience with our card games! Highly recommend the member experience!

Staff were all amazing! Our Room was very clean, air conditioner cold, and we had a beautiful view…read moreof the beach/ ocean. The grounds are beautiful and kept very clean. The pool, pool area and hot tubs are very nice, quiet and plenty of poolside seating even if you get down there late, no worries about having to get up super early to go save seats! Breakfast buffet was good, sports bar fun and pool activities were enjoyable. Will definitely stay here again.

Fancy resort not for regular but for corporate events. Expensive and not very clear with their…read morerules. It was free aka company sponsored so I cant complain. Rooms were huge, bathroom was huge, balcony to the bay/sea or jungle. You must take a golf cart to get to the main areas but there are plenty with the drivers. Mosquitos where eating us alive when we went. They sprayed but that's nature.. Food was delicious and while we wanted to try all the restaurants, we were told we could not, then we could but then we could not.. The rumor is that it used to be the presidential home in Cancun. Kosher for those that need that. 100% of the crew members were very polite and accommodating.

The best resort in Cancun has to be Nizuc. The infinity pool is gorgeous. The staff are absolutely…read morewelcoming and friendly. The restaurants are nice their brunch is really tasty. I cant say enough nice things about this place. It's just amazing.

When I'm gone - When I'm gone You're gonna miss me when I'm…read moregone - You're gonna miss me by my hair You're gonna miss me everywhere, oh - You're gonna miss me when I'm gone - When I'm gone - When I'm gone You're gonna miss me when I'm gone - You're gonna miss me by my walk You're gonna miss me by my talk, oh - You're gonna miss me when I'm gone I got my ticket for the long way 'round - The one with the prettiest of views It's got mountains, it's got rivers - It's got sights to give you shivers But it sure would be prettier with you Thanks for the great memories! - Andrea and I had a blast!

We visited this hotel on Monday, because it is one of the three Royal Resorts in the Cancun area…read more Food: We decided to grab a light lunch after a few hours in the sun. I ordered a bread bowl, and hubby ordered their Cuban sandwich. All of our food came out quick and hot. Everything was seasoned very well, we truly enjoyed everything.  Customer Service: Our waiter at this restaurant was very friendly and helpful. He was very attentive and kept coming back to our table and checking to see see if we needed anything. We really enjoyed everything we ordered, and there was no issues with paying our bill even though we were staying at another Royal Resorts hotel.  Staff: Everyone from the shuttle bus driver, front desk, pool towels, and the restaurant was very professional. It's very apparent that their staff really goes above and beyond to ensure that everyone's experiences are excellent.  Beach & pools: This resort is alot more relaxed and there seemed to be more older guests than younger. The pools were not too crowded and there was plenty of lounges available. The beach is an short walk down 3-4 floors, down from the pool/ground level. The beach is not as wide as the the other two hotels, but it was probably the most relaxing spot of the three Royal Resorts. There is plenty of cabanas on the beach, and there is bar staff as well too help keep you hydrated...lol TIPS: There is free resort shuttle that runs between the three hotels, so their guests can ride comfortable in an air conditioned bus. Also make sure you get your pool towels, before walking down to the beach....because otherwise you going to be climbing alot of stairs. ~Dani @glampedlife

Truly Felt Like Family -- An Unforgettable Stay at Hyatt Ziva Cancun…read more Where do I even begin? we traveled here for my birthday and from the very first moment we arrived at Hyatt Ziva Cancun, we were welcomed with such genuine warmth and kindness. The staff immediately made us feel at home, and that feeling continued throughout our entire stay. The resort itself is absolutely beautiful--spotless, incredibly clean, and very well maintained. The service was exceptional. A huge compliment to the management team for combining the high standards you expect from a Hyatt resort with the warmth, friendliness, and genuine hospitality of Mexico. That combination made our experience truly special. And the food! We tried every restaurant during our stay, and honestly, the food was fantastic everywhere. If I had to choose a favorite, it would be the French restaurant, but we enjoyed every place we tried. The rooms were beautiful, extremely clean, and had amazing views. I was especially impressed that our room was serviced twice a day. There were also plenty of activities throughout the resort, and we had so much fun participating in them. But what really made this trip unforgettable were the people. A very special thank you to Leila Guirin, Diana, Virgilio Castillo, Odalys, Angelica, Alejandro, Roman, Diego, Jazer, Natasha, and especially the amazing Edgar, who seems to wear many hats! Edgar was not only a fantastic entertainer but became someone we truly considered a friend. These are just some of the names I remember. Unfortunately, I lost the list I had written because there were so many other wonderful people I wanted to recognize. But I can sincerely say that every single person we encountered was friendly, respectful, helpful, and genuinely kind. Now I understand why Hyatt Ziva Cancun refers to its guests as "family." It isn't just something they say in their messages or emails--they actually make you feel that way. We weren't treated simply as hotel guests; we were treated like welcomed friends and loved ones. That genuine Mexican hospitality, friendship, and warmth is something I will remember long after the vacation itself. Thank you to the entire Hyatt Ziva Cancun family for giving us one of the best resort experiences we have ever had. You made our stay phenomenal and truly unforgettable. We arrived as guests, but we left feeling like family. I cannot recommend Hyatt Ziva Cancun enough, and I sincerely hope we have the opportunity to return!

We spent a week at Hyatt Ziva Cancun celebrating my MIL's retirement with a group of 16.5…read morepeople--the .5 being our 8-month-old . We had an AMAZING vacation, but separating how much fun we had as a group from the resort itself, the resort was just okay for us. CHECK-IN/ROOM: Check-in was mostly smooth, although as UVC members they "upgraded" us from the ocean-view room I specifically chose to ocean front without asking. I care literally not at all about scenic views , so I would've preferred what I booked. The $12 bracelet room keys were convenient WHEN they worked. More than half our group had issues with bracelets/cards needing resets. Our Pyramid room was quiet and comfortable but dated. Our biggest issue was the crib. Despite requesting it before arrival and multiple times after check-in, it took hours. Eventually our concierge discovered it kept being sent to our originally booked room instead of our "upgraded" room. PROPERTY: Convenient layout, nice pools and beautiful water. Generally stroller-friendly, although elevators occasionally wouldn't go to our floor, leaving us carrying a baby AND stroller down stairs. FOOD: Our biggest disappointment--maybe 4/10. My family is full of foodies, and most things weren't bad quality, just bland and under-seasoned. La Bastille and Chevy's were our favorites, with Tradewinds' chimichurri getting an honorable mention. Dinner service was DREADFULLY slow. Two-hour dinners were common even with only 2-3 people. On the positive side, we rarely waited long to be seated, and Carla from Lorenzo's was wonderful helping accommodate our large group. Room service was fine, but dirty trays and half-eaten food constantly sitting in hallways and attracting animals wasn't my favorite. DRINKS: We had some professional drinkers , and overall drinks were good. Ariel and Guillermo at the swim-up bar were fantastic--funny, attentive and personable. They remembered us AND Cooper's little non-alcoholic drink order. Ariel even made us a shot that took literally 10 minutes and it was SO good. CABANA 5: Possibly the BEST decision of the trip. We rented it for six days. It's across from the swim-up bar but far enough away to avoid the crowd. The tanning pad was perfect for Cooper to "walk" through the water and for our floating card table/drinking games. With 16.5 people, the cabana became our home base and genuinely made the trip easier. Immanuel and Angel were our butlers. Immanuel was sweet but sometimes disappeared for long periods. Angel was AMAZING--fast, attentive and so sweet. They brought food/drinks and even grabbed food from the nearby Asian food truck. We had an issue with the included cabana facials and an employee repeatedly trying to determine who could use ours and when. Carlos, a manager, handled it wonderfully once we brought it to his attention, and Hugo was great about working around Cooper's naps. BABY: Traveling with our 8-month-old was easier than expected! Every restaurant had high chairs and usually something soft enough for him. Walkways were mostly stroller-accessible and many were shaded. Staff were SO sweet with him. We brought a sleep pod over his crib for naps, which I highly recommend if your baby needs darkness. SPA: Most of our group used it and everyone enjoyed it. My husband and I did 50-minute massages and the fish pedicure and loved both, plus the spa facilities. CLUB LEVEL: Included through UVC, so of course worth it for us . If paying substantially extra? Probably not. We enjoyed playing pool there at night, upgraded liquor and extra food options, but I personally wouldn't pay a large premium. ENTERTAINMENT: We planned most of our own activities, but played 11 a.m. volleyball religiously and OSCAR IS THE BEST! Hilarious, personable and SO much fun. Anything he was involved with around the pool seemed like a good time. SALES PRESENTATIONS: A few non-members were offered Leisure Cash for what they were told was approximately a 50-minute presentation. FOUR HOURS LATER, they were still there. If you attend one, do NOT make plans based on the quoted time. That huge difference left a bad taste in our mouths. WOULD WE RETURN? Honestly, probably not. That doesn't mean we had a bad vacation--we had an AMAZING time. But that had more to do with our group, the memories and some wonderful staff than the resort itself. There wasn't one catastrophic problem; it was an accumulation of dated areas, key/elevator issues, mediocre food, slow dinners, the crib mix-up and sales experience. For roughly the same price--or sometimes a little more--I think other resorts offer more, are newer/better maintained and have better food. Hyatt Ziva Cancun isn't a bad resort, and I can see why some families love it. It just wasn't the right resort for us to want to return to.

A Beautiful 8-Year Anniversary Celebration at Hotel Riu Palace Kukulkan!…read more On September 3, 2026, my hubby and I flew to Cancun, Mexico, to celebrate our 8-year wedding anniversary, and we stayed at Hotel Riu Palace Kukulkan in Cancun from September 3rd through September 6th. We booked an Elite Junior Suite Ocean Front View for two adults, all-inclusive, through a JetBlue Vacations package that we booked months in advance. Our package also included transportation from the airport to the hotel, which made everything so convenient. From the moment we arrived, we were impressed. The hotel lobby was beautiful, and during check-in we were welcomed with champagne. It immediately put us in vacation mode! Once we completed check-in, we received our key card for the Elite Floor and headed to our room. Our room was absolutely beautiful, and the oceanfront balcony view was breathtaking! Waking up in the morning and watching the ocean, and then seeing the sunset in the evening, was simply spectacular. We made sure to explore the property and enjoy everything the resort had to offer. We spent time at the beach, infinity pool, pool activities, Elite Club and pool restaurant, Pepe's Food, and of course enjoyed plenty of drinks. One of the highlights of our trip was our Tulum excursion, where we visited the Mayan ruins and learned about the history and culture. After the ruins, we enjoyed tequila tasting and then continued to a cenote, where we explored the beautiful natural water and hidden caves. This was an amazing experience and definitely something I would recommend doing while visiting Cancun! The resort also had several dining options, including Don Julio, the main buffet restaurant, Rossini, Krystal, the Steakhouse, the Cafeteria for cappuccino, and the Lobby Bar Salon. We enjoyed having so many choices throughout our stay. I also want to recognize the hotel staff. They were friendly, kind, respectful and always willing to help. Whether we needed directions, information about the resort, or simply wanted someone to take our picture, the staff was always ready to assist. I really appreciated how they would stop and make sure guests were having a wonderful experience. My only suggestion would be to add more adult entertainment in the evenings. There wasn't really a disco or dedicated dancing area, and I would have loved more live entertainment where adults could dance and enjoy the night. For me, the resort was almost too relaxing! I definitely needed a little more music and dancing. But overall, we had a wonderful anniversary experience! We relaxed, enjoyed the beautiful resort, spent time by the ocean and pool, explored Tulum, enjoyed great food and drinks, and celebrated eight years of marriage in a beautiful place. Would I come back? YES! Hotel Riu Palace Kukulkan is a beautiful resort with fantastic views, wonderful staff and plenty to enjoy. If you're looking for a relaxing all-inclusive vacation in Cancun, this is definitely a place to consider. Thank you, Hotel Riu Palace Kukulkan, for helping make our 8th wedding anniversary so memorable! Maria & Tony

Hey Ya'll! So I wasn't impressed with this resort…read more Amenities (3.5/5)Overall, the amenities were decent. I really enjoyed the beach and the pools for swimming. They were clean and I had no reaction after. Pools that are not properly maintained give my skin the itchies after. Food (2/5)Breakfast buffet and the Mexican restaurant were the meals I mostly enjoyed. I did love the buffet, but let's be honest, that's probably because all I ate was avocado, fruit, eggs, and bacon anyway, lol. So that part worked in my favor. The Italian spot had good apps. The mussels were what I should have eaten for my meal. The rest was meh. Room and Cleanliness (3.5/5)The room view was absolutely beautiful and made me happy. That said, I cleaned the room well myself upon checking in. I had only one cleaning so my roomie would have the new room clean experience when she checked in. Room Decor and Structure (2/5)Not up to my personal standards in any way. The minibar is why a two and not a one. There was no headboard. The sinks had no drain covers. I was petrified and spent most of the week taking jewelry on and off so I wouldn't drop anything. I really enjoyed the view from the balcony, which is where i spent most of my waking time when in the room. I also thought this was an adults-only resort. It wasn't. No bueno! The staff was a solid 5/5, especially after the mishap with my dry cleaning. They were accommodating, kind, and appreciative of tips and our patience. I almost lost it about my clothes, but they handled it well and I appreciated that. I do wonder if the floor that we stayed on was an older floor we were on the fifth floor in rooms 545, 547 and 548. So I wonder if rooms on that floor were in worse condition than some of the other others they seem to have not been slept in for a while because when I cleaned there were lots of dust as if no one had been in there for a while . The beach was great and very almost private. The vendors weren't too pushy and they had decent pricing. Dollars go further...don't exchange to Mexican pesos!

Gorgeous resort!! This is our 1st time at an AI, people always say the food is not good. There was…read morea buffet for all 3 meals, lots of options for all! Some food was not anything to get excited about but it was still good! Rooms were clean, spacious and had great balconies. The resort itself is small, which I loved!! There was plenty of seating at all 3 pools, servers to bring drinks to us in pool!! One guy took care of us all week , he was AMAZING. I wish I could remember his name!! We actually signed up for the elite club because we loved this resort so much!!

We stayed here for a wedding with a bunch of people who were attending a wedding we stayed from Feb…read more15-19. They stole our JBL Speaker and our AirPods the first full night Of us staying in the resort my friend was missing her MCM purse with cash which she was also staying in our room . The bride was missing her $200 Chanel perfume ! We feel taken advantage of violated because they must of gone through our stuff the location from the AirPods move around in the resort and they Do nothing to help us !! 10 out of 10 don't recommend staying here!! Save your money and your valuables, and stay somewhere else!