If you visit this place it is easy to see why we need closed borders. It is nicer than ANY hotel…read moreI've ever been to. And what used to be "the world's largest telephone booth" would dominate ANY hotel in the USA. The people are overly friendly as long as you are not doing shady things. And with billboards offering services directly to your room and a hospital system where you only go if you're sick. The "grey area" is a pretty loose term. The entire hotel is illuminated with L.E.D.'s. The space is immaculate. It was 1/4 mile from the room to the lobby. The ballrooms and convention spaces are like a stadium. (Indoors or outdoors). The public bus arrives every (2) minutes and are often full. It is approximately .50 US to go 30 miles downtown. Just looking at the creative ideas a child could write a book . "This ain't Tijuana". The malls and beaches are protected by federal soldiers and the streets have checkpoints every mile. They obtain your information and destination. If something is off a militia is on alert. In NOLA people go missing all the time. They get discovered weeks later. Would never happen in Mexico . A drunk guy might get out the box, but it is very controlled. These citizens are: smart, efficient, implemented, hard working, drive excellent, fast, diligent, and gracious. It's like walking through a museum. Being from a popular tourist town known for food, this place is VERY advanced. Instead of lounging and hiding these citizens WORK to pass the time. If you need anything just ask a bartender. "Tip and pay, you'll be OK!" LOOK at the photos!

Wonderful hotel! We stayed twice, three years apart and both times were fantastic!…read moreWe came here when my fiancé and I first started dating then again for our anniversary. Every single person that works at this property is out of this world! Kind, helpful and always going above and beyond to make things memorable! There's always a little bit of construction because they're renovating, so plan accordingly by calling with them to make sure the areas you want open, are open. The new speakeasy is super cute. We visited there one evening and have the best time and service! This isn't the same restaurant where you go to breakfast but at night is a Spanish tapas restaurant. Everything was fantastic but all the food on the property is really great! We especially loved to order lunch by the pool. All the cocktails are fantastic, even poolside! Rooms are standard JW with some of them recently updated with the others on their way to being updated. Yes, there is a sort of a musty smell in the air, but that's in most hotels. It's a very hard to keep those highly humid rooms from smelling a little musty. You just have to get over it and enjoy the time outside the room. Pools are super cute and the beach area is nice. There is an adult pool that is open during the day but wish it was open later! Lots of places in walking distance if you decide to venture out of the property but why would you need to! Easy drive from the airport and to the downtown or for departure to Isla Mujeres. We did not go to the island this time but last time we booked everything through the hotel and they made it super easy.

My spouse and I had an absolutely wonderful stay at Live Aqua. The property is stunning, the staff…read morewas exceptionally attentive, and the food was delicious. The spa was fantastic, offering step-by-step guidance through the dry sauna, steam room, and both warm and cool pools-such a relaxing and rejuvenating experience. The hotel sits right on the beach with breathtaking views and features several pools, including one with a fun swim-up bar. Dining options were excellent, with several restaurants to choose from, including Mediterranean, Mexican, buffet, Asian, sushi, steakhouse, and American cuisine. Our room was fantastic, with a rainfall shower, comfortable beds, prompt housekeeping, 24-hour room service, and turn-down service. We also enjoyed live entertainment and a night club on the property, yet it remained wonderfully quiet when we wanted to relax. We loved the aromatherapy --it was such a thoughtful touch. The location is very convenient: close to a pharmacy, just across the street from a shopping mall with a mix of upscale and casual dining and shops, and only 10-15 minutes from Cancun's vibrant club zone. We couldn't have asked for a better experience.

3 stars for overall experience. 5 stars for the staff. 1 star for the spa…read moreThis is a small, all inclusive resort in the hotel zone. It's across the street from a shopping mall. This is not a party resort. When we were there, there was a karaoke night and a DJ in one of their lounges, but it was never crowded and the events ended early or people just left early. The 1st room we stayed in was HORRIBLE! We couldn't sleep. There was a loud rumbling sound coming from the huge air conditioning units right outside balcony. Ear plugs did not help. We talked to 3 other people also complaining about the noise from their rooms also. We were so thankful to Eileen/Aileen at the front desk for moving us. She let us view 3 rooms that were available. We went from a partial ocean view room with a king bed on the 2nd floor to a garden view (actually just the alley with trees) with 2 queen beds on the 1st floor. There was no noise whatsoever! Yaaaay! The person booking excursions could be more friendly. He seemed uninterested and looked bored. Whenever we saw him speaking to other guests, he really looked bored or tired. ONE STAR for the spa. We arrived 15 minutes early for a couples massage. My husband was led to the men's side and I was taken to the women's side. The young lady leading the way, paused at the locker room but led me directly to the quiet room. I was fully dressed and had all my belongings with me. Everyone else was in robes. Why wasn't I given a locker to store my things and a robe to change into??? I was so upset and felt so out of place. When my husband met me in the quiet room he was as confused as I was as to why I was still fully dressed. We were led to the massage room and I asked AGAIN about changing into a robe and storing my things. One of the masseuses said I didn't need to. WTF? So I undressed and piled my clothes onto an ottoman. I could not relax. The music was too loud and inappropriate. Why are you playing music with someone singing loudly? When it was over, it took me a while to calm down. We paid for shit service?! We came back and spoke to Jessica at the desk. She was also confused and concerned about the whole lock and robe ordeal. She offered a discounted spa treatment the next day but we were leaving. I wouldn't have taken it anyway. Overall, the staff was AMAZING! Please recognize them! They worked really hard to make our stay enjoyable. Get to know the staff and tip them well. Thank you to Jose at Egos who made sure our hands always had a drink in them; Carlos at Varenna for the house special cocktails; Miguel who took care of us while we relaxed on the beachside cabana. He was so attentive, personable and funny. Alejandro at the poolside bar made us laugh, Israel at Azur for the honest feedback when we had questions about the dinner menu, and Cesar at Hidden Garden who helped us figure out what was what in the darkness of the dining area. One that note, why is it so dark at Hidden Garden during the dinner service? We had to use the flashlights on our phones to read the menu and see our food. Fernando at the Siete breakfast buffet was awesome! We watched him smoothly take care of so many tables. We never felt neglected despite all the tables and people he was tending to. Lulu (Lou Lou?) is AMAZING, FUNNY and ENTERTAINING! We were lost the 1st night we arrived. He stopped what he was doing to personally escorted us to Azur in the darkness, around all the pools. We ran into him several times during our stay. He always made sure we were ok and having a good time. His energy is unmatched! Thank you to Omar, from the Concierge desk. He welcomed us when we arrived and gave us so much information about the resort. It seemed like he works everywhere. We saw him at different places in the resort. Maryam from the Concierge Desk! She was an angel. She really listened to all of our concerns. She was so friendly and funny. Even when our stay was over and we were waiting for our ride, she offered drinks and food to take with us to the airport. She definitely put a smile back on my face.

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

We recently stayed at Kempinski Hotel Cancun for six days. We have been coming to this property for…read moreyears, back when it was The Ritz-Carlton Cancun, and it has always held sentimental value for us. That history is the main reason we kept returning. Unfortunately, for the past two years, our experiences have declined significantly. The hotel no longer maintains the level of service and standards we once loved. The atmosphere feels different, the staff are not as welcoming, and there is a noticeable lack of attentiveness and care. During this stay, we had a particularly unpleasant two-day experience at the beach regarding the setup of lounge chairs and umbrellas. Rather than going into every detail, I will simply say the situation was handled poorly and left us very disappointed. What was most upsetting was that no meaningful effort was made to resolve the issue or make up for the inconvenience. Even after speaking with Guest Relations, who mentioned contacting the General Manager, nothing improved the following day. No accommodation or gesture was offered, which was surprising given the hotel's luxury positioning. It is also noticeable that the property feels quite empty during weekdays, except on special occasions or long weekends. Even then, the warmth and hospitality we once associated with this hotel seem to be missing. That said, I want to sincerely recognize Valenzo, who served us daily. He was professional, kind, and incredibly attentive. We never had to ask for anything, he would notice small details, like refilling ice before we even realized it was melting. His service was outstanding and he truly tried to make our stay better. Thank you, Valenzo. You made a difference. It is genuinely sad to see a place that once meant so much to us lose its standard. We hope management takes guest feedback seriously and invests in retraining staff to restore the level of service this property was once known for.

Pretty decent for an all inclusive resort. A wide variety of food options, especially for dinner…read more Pool area can get pretty crowded so you'll have to hunt for chairs. Has a wide variety of activities. Booked car service to and from airport through hotel, no complaints there. Went to a Tabata workout class at the gym. Arturo the instructor was amazing and considerate of the attendee's fitness level. Great instruction and variety of exercises.

Be aware this property takes advantage of their customers!!! we departed the room at check out…read moretime it was an all inclusive and when were were departing the hotel they required ticket to exit the parking lot. We sat in lobby for 2 hours and ordered our taxi closer to out departure at 5. when we went back and requested the ticket they charged us $120 for late checkout however we had departed our room and the key was deactivated exactly at 12 o'clock!!! I do not recommend staying at this hotel as no one tells you check-in that this is their protocol that you need to be at the front desk at 12 o'clock on the dot or by 12:01 you get charged $120 doesn't matter if you're in a line...

Air conditioning is not consistent. The food is minimal lots of pork not many non pork, vegetarian,…read moreetc choices. English speaking is minimal. All inclusive is bare minimal. Closes early.

Grand Oasis Cancun was the worst all-inclusive resort experience we've ever had…read more We booked this resort for our sons' senior graduation trip based on advertising that promoted it as a fun, energetic party resort. The reality was the exact opposite. Check-in took over an hour because staff claimed they couldn't find our Expedia reservation. Another person in our group had already paid for services through the resort's website but was repeatedly asked for additional payment. Our group spent an extra $1,000 on upgrades hoping to improve the experience. It didn't. The rooms were small, outdated, dirty, and not worth the extra cost. The food was terrible. We expected mixed quality based on reviews, but much of it was barely edible. Making dinner reservations felt intentionally difficult, and once we finally secured them, we were forced to sign agreements acknowledging additional fees if we were late. The biggest disappointment was the complete lack of atmosphere. There was very little music, almost no nightlife, and most activities shut down before 11 PM. We ended up leaving the resort almost every night so the boys could find entertainment elsewhere. What frustrates me most is how misleading the marketing is compared to the actual experience. After more than 15 years of booking travel through Expedia, I'm genuinely disappointed that Expedia continues to partner with and promote a resort that feels built around false advertising, upselling, and disappointing guests. We trusted the Expedia brand, and this resort fell far short of the experience it promised. Save your money and book somewhere else.

Marriott All Inclusive Cancun Resort…read more This is my fifth stay at this Marriott property having spent time with my entire family twice when it was the Mariott Casa MAGA Resort, and then again for my 25th & 35th wedding anniversaries, this time for a milestone birthday. The addition of the "Marriott Experience" App (available for I-Phone and Android users) makes navigating nation the myriad of restaurants and menus easy. Room Service menus are on the App but you still have to call to order--a bit antiquated and I expect that feature to be added! Nightly entertainment and tremendous cocktails in the Great Room is a must do along with various nightly entertainment/activities including a casino night! The property has enough cuisine options for a stay that you can vary from traditional Mexican (Casa Madre) and American (Organic & Co., Mo's Burgers, Champions restaurants, to Japanese and Polynesian (Mikado Teppanyaki, Kasai & Hana Polynesian Grill) or Mediterranean-- Greek (Delphina) or Italian (Toscanni) also. And within some you can vary from fine dining to "fast food" styles, e.g, three options for pizza (750 Pizzeria, Pizzeria by La Isla & Organic), a taco bar featuring other delicious locally sourced dishes (Botanika by La Isla), and Ceviches at Cevicheria. All of the restaurants, their menus and hours of operations plus reservation links are available on the App. There were staff members who provided EXCEPTIONAL service and made this a remarkable experience: JULIO PEREZ, the Executive Sous Chef, Israel the Manager of Restaurants, and wait staff/hostesses Gerardo, Izamar, Julissa, Adrian & Antonio--AND THE ENTIRE FRONT DESK STAFF!!!!!

I booked my trip through Costco Travel and ended up getting an unbelievable deal, so I already…read morearrived feeling good -- and the resort definitely delivered. The staff is genuinely friendly, always smiling, and quick to help with anything. Casa Madre became my go‑to spot for breakfast. Tons of options, fresh food, and something for every mood. After that, I'd swing by the coffee shop, which surprised me in the best way. They don't have the fancy frappes or over-the-top drinks, but their "Special Coffee" (fresh coffee mixed with cinnamon and honey) is perfect. Simple, warm, and honestly better than anything blended. For lunch, the taco stand and the Mediterranean spot right next to it were both solid choices. The chicken was super soft and flavorful -- exactly what you want when you're grabbing something quick between pool time. Dinner was where the resort really shined. Delphini had an incredible ocean view that made the whole meal feel special. And the Japanese hibachi night was a blast -- great food, fun show, and it totally hit the spot. Overall, I loved my stay. Great value, great food, great people. Would absolutely come back.

I loved so much about this place! By far my favorite part was playing beach volleyball almost…read moreeveryday with Emmanuel and Aisha. The entertainment team was awesome, they even helped me learn a bit of Spanish! Super fun, I recommend.

We had a great time staying at Secrets The Vine resort. Adults only all-inclusive. It had a chill…read moreand slower pace which is exactly what we were looking for. Great breakfast and lunch buffets. I wish the food was a little better at the restaurants but it got the job done. No reservations needed unlike some of the other all-inclusive hotels. Excellent service the entire stay. Great beach access. Get out to the pool/beach early if you want to reserve a chair for the day. If not, people leave around lunch time and you can snag their chair. Located in the hotel zone of Cancun so it only took maybe 15 minutes to get there from the airport. Gated resort with an attendant. We never felt unsafe and even ventured off of the property to check out the shops across the street. I would highly recommend this resort!

I really enjoyed my stay at this all-inclusive resort in Mexico. The property feels very secluded…read moreand peaceful, with the nearest hotel being the Waldorf Astoria. We stayed on the first floor and had our own mini pool right outside the room, which was super convenient since all the entertainment, activities, and amenities were nearby. The resort had a fun atmosphere with live entertainment every night. We watched traditional Mexican dancers at the outdoor amphitheater, did archery, and even went to a glow-in-the-dark party. Even though my trip was only 2 1/2 days, it ended up being such a fun and memorable quick getaway that I'd definitely come back again. The service was great from the room service staff to the entertainment team. The lobby is beautiful, and the food was honestly delicious. The buffet had so many options like breakfast burritos, made-to-order omelets, hash browns, churros, sweet plantains, plus a smoothie and juice bar. The cocktails were also really good and surprisingly didn't leave me with a hangover. I really also enjoyed the sushi restaurant Sunan( the sushi chicken bites and the ribs were delicious). The La Luce Italian restaurant had a great octopus carpaccio. Those who don't eat octopus really enjoy the thinly slice appetizer and the veggie lasagna was to die for you did not need any meat. The hotel is about 16-17 minutes from the airport, though it takes around 10 minutes just to drive from the entrance to the main hotel area. We rented a car, which was cheaper overall, but keep in mind there are a lot of checkpoints around Cancun.

Flama Steakhouse Hilton Mar Caribe Our family was a party of…read more12 celebrating my grand daughters 15th birthday. We made a reservation for all of us. When we arrived on time, they sat some of us outside and some of us in side. They said they could not accommodate us. We saw a ... More Shaun Steckley Local Guide·634 reviews·6563 photos 6 months ago We Our family was a party of 12 celebrating my grand daughters 15th birthday. We made a reservation for all of us. When we arrived on time, they sat some of us outside and some of us in side. They said they could not accommodate us. We saw a table out side for 12 when we inquired about it they said we had to buy a bottle of wine. We are not wine drinkers but we're still willing to buy the cheapest bottle just so we can sit together. Then we were told it had to be at least a $400 US bottle. REALLY!!! That is absolutely BS. You have to spend $400 just so our of party of 12 just so can sit together for a celebration? This is absolutely unheard off. Keep in mind that this is an all inclusive resort.

I wasn't pleased with this hotel, would not consider this a resort,! The family booked rooms to be…read moreadjoining, which did not happen, advised us nothing was available. Then check in took one hour due to lack of computer skills of the front desk person. Get to the room and the shower can not be turned on....called front desk no response. Many stairs and the ramps were few and far between. Also, I have a fear of heights and my room was on the fifth floor so I couldn't enjoy fresh air. These experiences ruined my stay.

We stayed here years and years ago and loved our trip to Mexico and this location, its absolutely…read moregorgeous. Initially our room was terrible, but they made it right and moved us, which ended up being a great experience overall. Their service is excellent, food options are good, lots of activities to do locally or tours, and overall a good all invlusive resorts. They pick you up from the airport too. Can't wait to return

Lots of changes, good changes…read more.. It could have been the time of month (January), but I didn't see loads of people in the swimming pool. The beach, on the other hand, had people everywhere. A great place to lounge and sunbath, just never enough chairs. Something The Sens needs to work on. Basically, you have to get to beach early, find your spot and get your chair. My friends and I ended up paying for the beach beds. Not exactly excited about paying to lay on a bed on the beach, but we did anyway...$25 later. We had done this several times at The Sens. We stayed out all day but would leave momentarily to eat at the other restaurants at either The Sens or at the Oasis resort. Shout out and big props to Hervin for always going above and beyond. Great on-the-beach service. We need more like him on the beach. Highly suggest that the sister resort next door not be able to utilize The Sens beach chairs. This can hopefully create more chair availability for the guests that are actually staying at The Sens. Restaurant staff are all friendly, polite and attentive. My personal favorites: Miramar, Maki Tako and the breakfast buffet (forgot the name). The remodel of the buffet place looks 100x much better. Great food, good presentation, variety of dishes and desserts, trays were always full, and restaurant was clean. I notice there was a lot of more open space compared to the old restaurant. Not a major food fan of the new restaurant Cafe Del Mar but it is definitely appealing and a perfect idea to place a on the beach. Its decor is a thumbs up. The food was on the bland side, really not much to brag about. Although much Cafe Del Mar was larger in size, Mira Mar had better tasting food. Lastly, we tried the new sushi restaurant Akeru. The food was good but didn't feel we had enough. Just didn't have a lot to offer on the menu. The place looked nice though. I have been at Sens multiple times during the days when it was called Grand Oasis. Both my friends and family have enjoyed and have had positive experiences. We plan to visit in the near future

The stars I'm giving this hotel are honest, but generous. The hotel is actually two hotels. It was…read morereally difficult to find anything. Lots of restaurants, some you had to have reservations for. We downloaded the app, but no map on it &we tried to make reservations for one of the restaurants, but when we arrived at the restaurant they unapologetically didn't have our reservation. The food at the buffet was tolerable, at best, disappointing because we love Mexican food. I really regretted paying for this all inclusive. Our stay was for 4 nights and I paid $1394 usd. On the morning of the 3rd day we took 2 of our 5 bags out to the car to take some things to my mom who was staying at a different hotel. When we walked out of the hotel the bellman asked if we were checking out, we said no. Then another bell man asked for our room number & the checkout slip. We said we weren't checking out. By the time we walked to our car we had 4 people asking us about checkout. We got in the car and the blocked all the exists & WOULDN'T LET US LEAVE. I was forced to go to the front desk and sign a charge for $52.00. I have no idea what that was for and I will be charging back. After that we were allowed to leave the property. It was crazy. I went and stayed with my mom at the other hotel, on our HONEYMOON.