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    Hotel Mazarin

    4.1 (271 reviews)
    ModerateHotels
    Open Open 24 hours

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    Reviews With Photos

    Looking out our balcony.
    Terry F.

    We enjoyed our stay here very much. We arrived before the 4pm check in time but were able to get to our room. We had room 320, which had a balcony. The bed was comfortable and the balcony very cute. It did get noisy at night but honestly it didn't bother me. I was so tired from running around all day that I fell asleep with no problem (surprisingly). The noise bothered my husband a bit more but he still did ok. The location was perfect. It made our stay wonderful. I would like to stay here again next time we come back to NOLA.

    Dirty ironing board

    Disgusting & Unacceptable - Avoid at ALL costs Hotel Mazarin was filthy. Our client's first room was dirty and smelled bad, and the ironing board was visibly covered in stains. Even worse, the hair dryer had a sticky residue on it like dried honey. Completely unsanitary. We advocated for a room switch, only to find the second room was also dirty and smelly. This clearly isn't a one-off issue, it is a cleanliness problem across the hotel. To make matters worse, we later learned that our colleague's room also had no heat overnight. When they called the front desk around 1:00am, they were told that the on-call maintenance person was not available. A room switch was offered at nearly 2:00am which was not a real or viable solution. Between the filth, the smells, and the lack of basic operational support, this hotel is poorly managed and not worth the time or money. Boutique branding is NOT an excuse for dirty rooms or leaving guests without heat. Do better. There are countless better options in New Orleans. DO NOT STAY HERE!!

    Emily W.

    Stayed for 2 nights, 3 days and it was not enjoyable. The rooms were extremely humid and the bathroom fan did not work in either room we stayed in. The first room filled with fog from the bathroom for hours and there was mold traveling up the walls. The windows do not open, and they do not have fans onsite, so we had to prop the door open. The room itself was also filthy, we had something drop under the bed and when I went to pick it up, I almost gagged. The baseboards were covered in grime and mold, and the bed frame between the mattress had seen years of bacteria without cleaning. They were kind enough to move us to another room at no cost, but again that room's bathroom fan did not work and there was little to no ventilation. With that being said, the granite/quartz floors were slippery with condensation causing one of my guests to fall. There was no microwave, the fridge buzzed loudly, and most of the furniture was run down and broken. Overall, the location was great with walking distance to everything, 11 minutes from the Aquarium, 1 minute to the Mardi Gras celebrations and restaurants, but the actual quality of the rooms was lackluster and not worth the price. The view, location, and kind staff, were the only reasons I put 2 stars.

    Booking confirmation
    April D.

    William at the front desk was absolutely horrible and disrespectful. We had a reservation and were there to check in and he turned away my young daughter who was alone in an unfamiliar city. He said they were fully booked even though we had a confirmation number. Also, guests still had not arrived and rooms were vacant but he would not accommodate her. I asked to speak to a manager and he wouldn't he get one or call one. Don't stay here!!!

    Another bar hour proof

    My boyfriend and I just stayed at this hotel for a few nights and honestly I would not recommend. We won't be staying again. The first issue came with Valet. We prepaid for the valet and it was an absolute nightmare trying to get in. The staff member Joey was amazing he was doing his best and it wasn't his fault, but the time it took was ridiculous. From the awful valet experience the front desk said sorry for difficulty with valet and gave us two free drink vouchers. We tried to redeem them twice and it did not work. It was beyond disappointing. First time we tried was last night and my boyfriend went (and others were inside the bar so it appeared open) and the bartender said the bar was closed even though the hours online said open till 1am. She was really nice about letting him know that the bar closes at 11pm. In the bottom of the post I screenshotted the different hours posted on two different websites. So we were under the impression the bar is open till 1am. So we decided to go the on our last day today after walking around town. We were very hot and wanted to use the restroom downstairs and get a drink. Only to find that the entire courtyard, bar, and the side area to the bar was completely closed off for a party. We tried to ask today's bartender if we can just redeem our drink vouchers and leave since we didn't realize this entire space including the bar was completely closed off to staying guests as well. She said no and was honestly incredibly rude about it, she said we can try tomorrow and that all day and night these areas are closed for the event. We also weren't even allowed to use the any of the restrooms around the lobby. We had no idea these spaces were gonna be closed. The front desk ended up taking us across the parking lot to a different street to try that bar for our vouchers which was very nice, but the bar wasn't open. We ended up giving up on that. But, the amenities of the hotel being closed off for an entire day with no warning for paying guests is honestly ridiculous and the bar hour confusion is disappointing. Not to mention, the room was honestly not very clean. Our sheets were stained with some red substance, there were several bugs, and the room (especially the shower) had a very gross smell that wouldn't go away. Also, the amenities in our room didn't work especially the lamps and makeup mirror. Several lights/lamps just wouldn't turn on and during the middle of our stay our room keys just randomly stopped working. We had to talk to the front desk about it because we couldn't use them to unlock any doors. We were lucky enough that that this happened mid-day and not at night. As well as, the WiFi really did not work. It was pretty bad and kept disconnecting. The main good thing about this place is the location is great and some of the staff are nice, but honestly would recommend just staying elsewhere.

    Complimentary glass of wine upon arrival.
    Fred J.

    Friendly staff and great location!! Our first time here at this hotel and Sonja at the front desk, made us feel welcomed and gave us some wonderful recommendations on places to eat and listen to Jazz . There is also 24 hrs security at the lobby too, and Crystal was on watch the evening we arrived. She was gracious to show us to the bar where they provided us a complimentary drink at this hotel. Thank you Crystal. Our room was above the courtyard and was spacious and clean. We had towels and bed service each day during our stay. We couldn't be happier with this hotel. Sonja even shared with us some homemade pralines she had one evening too. Everything is very close by and easy to navigate to. We certainly would return here to this hotel on future visits, because it faces away from the noise , but steps from Bourbon Street. Thank you , thank you for making our 5 day stay here so much fun!!!

    Wine bar. Dr Vinny BamBoom n Nurse Pain

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    6 months ago

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    3 months ago

    Great location to Burbon street. Nice rooms, really nice court yard. I would stay here again.

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    9 months ago

    Staff was friendly and attentive. Older hotel but well keep with clean rooms and common areas. Location was amazing.

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    1 year ago

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    1 year ago

    Loved this cute hotel. The staff was super friendly, the rooms are elegant and clean. Everything is walking distance

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    1 year ago

    Rooms are great and comfy! Check in was smooth and the service from multiple shifts were great!

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    2 years ago

    The room and area was nice, there was just a rat that was on top of the ice machine and then it fell into the part where the ice can land

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    Page 1 of 7

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    Review Highlights - Hotel Mazarin

    The full breakfast that is free is so yummy and you can eat it out in the courtyard by the gorgeous fountain.

    Mentioned in 92 reviews

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    Bourbon Orleans Hotel - Lobby

    Bourbon Orleans Hotel

    (446 reviews)

    $$

    French Quarter

    In the somewhat middle of it all... and that is the way we wanted it. We wanted to be close to…read moreBurbon Street, but not on Burbon Street.....I have to admit, when we pulled up (after a lengthy drive) I was a little worried, but all of that worry went away once we walked into the hotel. The lobby is beautiful, the front desk employees were extremely kind and helpful. We reserved a room with 2 queens and a sofa sleeper - and we had room to spare!! it was a nice room for the 4 of us. and most importantly - CLEAN! We valet parked when we got there and did not get our car until we left

    We booked this hotel based on the Yelp & Google reviews and Reddit recommendations…read more The only PRO of staying here is the location. It is very conveniently located to Bourbon Street. The 2 things I care most about when staying in a hotel is a comfortable night's rest and a good bathroom/shower. The bed in our room was the most uncomfortable mattress I have ever slept on in my entire life. It was so mushy that when you laid your head down, you sunk so far into it that your legs were literally 45 degrees above your head. I ended up sleeping upside down in the bed with my head where your feet go in order to feel even remotely comfortable. The pillows were all extremely flat, when you put your head on one it sank so far your face was about 1/2 inch from the mattress. I had to use 3 pillows stacked on each other. I had a stiff back, neck and joints the entire time we were there. The 2nd issue was hot water. The first morning, we attempted to shower, it only got barely luke warm for me and when my husband showered immediately after he only got ice cold water. We stopped at the front desk that morning on our way out for the day and told the woman at the front desk. She said she hadn't received any other complaints so it must be specific to our room and she would send engineering there to look at it. (we were getting hot water in the sink). Later that evening when we returned to our room, we immediately tested the shower again and it was still ice cold. So we went back to the front desk to check if engineering had come. We spoke to the same woman from the morning who acted like it was the first time we were telling her this and she said the exact same thing. I asked if they were going to come ASAP because we needed to shower soon and we couldn't take ice cold showers. She ignored my question and answered the ringing phone. A manager happened to be at the desk and overheard our conversation. He asked what our room number was and said that because of the old building and the pipes the hot water takes longer to get there. He said this was a KNOWN Issue by the staff, management and the owner. He told us to run the shower for AT LEAST 15 to 20 minutes, simultaneously with the sink and it should get hot. He also offered to move us to a different room but when I asked if he could guarantee if we wouldn't have the same problem in that room he couldn't give me a straight answer. We had already unpacked everything and didn't want to go through that hassle without a guarantee. So we went back to the room and let it run for 20 minutes and it eventually got hot. So for the remaining 3 mornings, we had to set our alarms for 30 minutes earlier so we could get up and run our shower before hand. For nearly $300 a night, we felt that this was ridiculous. Old building or not, if its a problem, then either don't put people in those rooms, or get it fixed somehow. Why should anyone be subjected to an ice old shower or an inconvenience to their time because the owner hasn't done anything about it? We visited the hotel Bar, the Bourbon O'bar 3 times during our stay and each time we received TERRIBLE service. None of the bartenders were friendly to us, in fact they were pretty rude. Each time it took them at least 10 minutes to even take our order (by standing there and looking at us and not saying anything). The bar was not busy or crowded any of these times. They would then start making one of our drinks, put it down and make other people's drinks, leave and go into a back room, play on their cell phone, talk to each other, or carry the glass around while doing other things. My husband ordered an old fashioned and the alcohol was sitting in the jar with the ice for over 5 minutes while the bartender carried it around doing other things, causing it to get watered down. When making a cocktail, it should be completed from start to finish without doing other things in the middle. I ordered the Mardi Drop cocktail on 2 different days. The first time, it was actually very good. The 2nd time from a different bartender it was horrible .He also sprinkled probably a tablespoon of cinnamon on top of it (which the first didn't have) which made it nearly undrinkable. I had to stir it into the martini in order to not get a mouthful of cinnamon with each sip. We didn't eat at the hotel restaurant Roux because of the bad Yelp reviews - we felt we could get a better breakfast elsewhere outside the hotel. Overall, I wouldn't recommend this hotel at all unless you don't care about being comfortable or friendly service.

    Four Points by Sheraton French Quarter

    Four Points by Sheraton French Quarter

    (264 reviews)

    $$

    French Quarter

    We were on a 10 day road-trip with our final 2 nights in the French Quarter and I wanted to…read moreexperience staying on Bourbon Street; literally I wanted to see and hear everything Bourbon has to give. At check-in the rep asked "did you mean to book that room?" Yes we did!! We originally requested a 3rd floor private balcony but were given a 4th floor private balcony and oh hell yea was this perfect. Open the French doors and the cacophony of Bourbon St. envelopes the room; it's everywhere. But close the French doors and it's quiet; how I don't know but perfectly comfortably quiet for us. Added bonus, this being Easter, our 4th floor balcony gave us such a fantastic viewing spot to watch the colorful sights coming down Bourbon heading to the gay Easter parade a few blocks away. Our room also gave us a great vantage point for watching sunrise with the St.Louis Cathedral steeple in the foreground. On our final night we decided to order take-out to enjoy from our balcony; dinner and a show essentially, and cheaper too. Hotel is centrally located on Bourbon, wonderfully friendly and helpful staff, complimentary coffee available around 6am (big plus given it's normally 7am everywhere else) made this a perfect hotel for us.

    First, we were told that we can check in using Bourbon Street. However, Bourbon Street was…read moreblocked off for vehicles. Then once we checked in, we were charged for our room AGAIN. It was paid for in full before we arrived. When we requested our money to be released, we were told that we would have to contact our bank. Upon doing so, on a 3-call with the hotel, the bank was showing that the merchant was in control of the funds not the bank. Then I was told that the hotel had a new system and they are working out the bugs. Then I get a call from the hotel asking if I would approve them to hold out the parking fee. I still haven't gotten my money credited back to my account. Save yourself the aggravation and the mental anguish....find another hotel.

    The Ritz-Carlton, New Orleans

    The Ritz-Carlton, New Orleans

    (534 reviews)

    $$$

    Central Business District

    I had the most amazing experience at this hotel. I had just had the most horrendous experience at a…read moreterrible place in Wisconsin so I was still shaken my experience flying over to New Orleans. But the staff at the Ritz were the most hospitable and welcoming set of people I have ever met. The concierge sent me texts and welcomed any requests I had. And the wonderful staff left a sweet treat in my room for my birthday. There was coffee served in the lobby every morning, and warm beignets served in the afternoons. I can't wait to come back to this gem! Thank you all for such a wonderful and much needed experience!

    Love this town. Love the food…read more Love this hotel. Love the Club Level. No better way to do NOLA than to splurge for the Club Level at the posh Ritz. No car needed, so when your cab pulls up at your new digs you are already on a first name basis with everyone greeting you. Right this way to check in-you'll be in the Club Level. When they details the hours and bites or drinks in the club level, pay attention. You're paying for it so take advantage. You could get by eating and drinking there all day. Pellegrinos to the room at night, or a fresh round of roadies that you just take right out to the streets. Reload as needed. The room was comfy and luxurious. The gym is huge, and there's a hot tub! They've got everything covered. Splurge and enjoy yourself at what's one of my finest travel experiences.

    Hotel Mazarin - hotels - Updated June 2026

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