Wish I could have given zero stars for our 1-night stay! We arrived around 10:00 PM after 5 hours of driving and found... Insufficient parking. Were told to go park on the street (metered)! Rude front-desk clerk at check-in. No luggage cart available, Staff was reluctant to help us. Pitiful room - dirty, small, no place to use a laptop. Complained and was "upgraded" to a 2nd-floor room in an adjacent building (no elevator, just a narrow staircase and our heavy bags). New room was large, but dirty, window coverings were not opaque (we were up with the sun), bathroom door didn't close because of a warped frame, kitchenette sink didn't drain. Cleaning person was knocking on the door too early. Rude front desk clerk at check-out. Hotel describes itself as "Historic." That's code for old, broken-down, and dirty. The place clearly makes its $$$ as an event site (wedding receptions). As such, with a captive clientele for the events, they charge exorbitant rates for their rooms and charge that same rate for non-event guests. A TOTAL RIP OFF! The place is a good-mood killer. We couldn't wait to escape come morning. Our good-mood returned as we drove away. Unless you are stuck being part of an event, STAY SOMEWHERE ELSE! read more

This hotel is a gem but an overpriced gem for sure. It's the main spot in town and centrally located. The rooms are nice and well maintained. Ten years ago it was your only choice for comfortable, non motel-like stays. It's a place I always reserve for my parents. Now, there are other options down the street and even over the bridge a short drive away in Hadley. The best benefit of the Hotel is its location. We park the car here (for free) and then walk around the city for the entire weekend. The restaurant here is adequate and convenient but with so many fabulous choices in town, I'd skip the bar and head to one of the more delectable places. Service is always great, thought not always exceptionally. Back to the overpriced bit...when we blocked rooms for our wedding, we got an OK rate but certainly not something to endorse the place so I also reserved most of our rooms at other hotels. This was for the grandparent crowd and younger people stayed elsewhere. Would stay again if the price was right. But would rather spend my money on the local businesses in town. read more

This is a lovely building outside . The rooms inside are clean but very old and not updated . Because it is a college town they are full for college weekend events and have little or no customer service . We booked two rooms and they gave us rooms in two different buildings for my children and myself . The desk clerk told me "unfortunately the person who made your reservation was fired for making too many mistakes like this, so there is nothing we can do" The hotel manager was nasty and the going girl at the desk was muttering under her breath at the desk . They really don't care at all. I have stayed here five times for convenience. This is my last stay . The included breakfast is stale muffins and fruit and toast . Even the toaster is terrible . # Don't waste your money the aggravation isn't worth it . read more

DO NOT EVER SCHEDULE AN EVENT AT THE HOTEL NORTHAMPTON! They are unprofessional and incompetent. I live in Northampton and have had unfortunately too many ruined occasions with this place - most recently involving my daughter's wedding. They mess up the most simple things and then blame US and take no responsibility whatsoever. Despite being the hotel anchor of the city with great location and visibility - if you want a successful event go elsewhere- the Log Cabin, the Delaney House or anywhere else. You have been warned. They are terrible! read more

Hotel was very nice aswell as the people there. Clean and friendly environment! Pretty good prices on their menu, went out of my comfort zone on the food and wasnt a fan though lol. Would go again if I had something to do in Northampton, very quiet. read more

This is the most poorly run establishment I have ever seen. The blatant disrespect for their customers, incredible incompetence, and rude and arrogant employees is truly stunning. Having stayed here on several occasions, I knew that the rooms would be old and musty. This was definitely the worst stay I've had over the 10 years of visiting however. They overcharged us for the drinks in the room, made us sign a contract saying we would not bring in any outside food or drinks to our room, and refused to fix the AC problems with the room we were staying in. We worked with the Sales managers at the Hotel for over a year and a half to secure room blocks for our wedding guests and plan the wedding after-party there since a huge portion of our guests were staying there. During the planning process, they lost our bridal suite reservation (which we luckily figured out before the wedding night since we called to confirm), turned guests away even though our room block was completely open, and overcharged guests for their rooms by not giving them the wedding block rate that we had secured a year in advance. And the first woman we were working with for months left for their sister hotel and failed to tell us until we were emailing her back and forth on a Friday and received an automatic message at 5pm saying she was "no longer with the company"...you would think that they would let customers know if a sales manager was transferring and refer them to a new person...but no. After 18 months of frustrating planning, us and our guests stayed there for several days. The free continental breakfast was constantly out of food and coffee, with no servers in sight. The rooms were dusty and grimy, and several guests had to change rooms because of noise, leaks, etc. The worst part was how they ruing our wedding night! When we arrived in our limo and wedding shuttles at 10:45 on a Saturday night to drop our guests off for our after-party, they had shut down and locked their bar we had reserved!!!!! After we confirmed the number of people, timing (they said the bar would be open until 1am), shuttle schedule, and payment method with them SEVERAL times in the weeks leading up to the wedding!! We figured since they lost our wedding night reservation with no apology or concern for the customer, they couldn't be trusted unless we confirmed multiple times, and we were right! While all of our guests waited in the lobby (50ish of whom were staying at the hotel), the night manager proceeded to rudely tell us that the after-party was "not on his schedule" so it was "not his problem." He refused to even speak to us in person or shake our hands, instead, he spoke to us through the glass door at the bar, which was probably the weirdest customer service experience I have ever had. After our parents and us pleaded with them for 20 minutes they begrudgingly agreed to open the bar for 45 minutes, but ended up shutting it down after 30 minutes (on a Saturday night with other non-wedding guests in the bar as well!!) They then proceeded to double charge everyone - we paid for an open bar, but many of the guests told us afterwards that they also paid for the drinks they had (and we confirmed that their drinks were on our bar tab). We asked to speak to the manager when we checked out the next day and were told the General Manager, Essie, would be sent down. After the front desk manager went up to talk to him, he REFUSED to come down and speak with his unhappy customers! We waited another 15 minutes and one of the people we had been working with throughout the 18 months finally came down and said that there was "no record or report" of the bar being closed early on Saturday and said she had no idea why the night manager would be so rude to our guests or shut the hotel's restaurants down early on a weekend night. She promised to do her "due diligence to find out what happened" and get back to us that week. We NEVER heard from her again. We finally followed up a month later, as it was a VERY EXPENSIVE stay, and all she had to say was that it was a "simple miscommunication" and that was the last we heard from them. It was the most embarrassing end to our wedding night having all of our guests sitting in the lobby waiting for the bar to open - many people ended up leaving or going to bed. We had a similar experience when we rented out a room for our grandparents 50th wedding anniversary and showed up with our guests and NO STAFF to wait on us!! They are completely unapologetic and we have heard from so many people that their customer service is the worst they've ever experienced! NO respect for the customers keeping them in business and completely unapologetic and unwilling to fix any mistakes they make!!! If you are thinking of visiting the area, please DO NOT STAY HERE! The only reason they are still in business is because of their location. Stay anywhere but here!!! The Delaney House and Autumn Inn are lovely!!! read more

For an "expensive for the area" and historic hotel I was very u satisfied with my stay. I had a junior suite for 4 adults and the room was just poorly appointed. Towels and linens for 2, the pull out sofa was set up so that when it was pulled out you couldn't use the bathroom. Just dumb. We called for more towels at 7 and got an attitude from the night manager and at 11pm when we returned no towels were in the room. If that isn't enough the suite is situated behind the main hotel and I had the pleasure of listening to the staff have a morning conversation while going through the recyclable glass just outside my window, 6:30am on a Sunday morning. I had better experiences at the Econo Lodge and Holiday Inn. First and last stay, sad to say because the location is great. read more

Stayed for two nights in a queen guest room. The room was very spacious with a large bathroom. The bed was comfortable and the view was pretty as it overlooked downtown. The window opened.. which was nice to get some fresh air. At night, it was a bit hard to sleep because it was very dry in the room. Besides that, I really enjoyed the room. It's a very old hotel with lots of charm and character. They have a cute bar and a Tavern. We received complimentary breakfast. The atrium in the front of the building was beautiful and a great place to have a coffee or tea. All staff were very friendly. They have a lot in the back of the hotel for parking that seemed a tad small if there was a wedding going on. They have a separate, small building for suites. The suite I saw had a small kitchenette with a sink, cabinets and microwave along with a small sitting area, one bathroom and a bedroom. Overall, it was a nice stay! They do have a no alcohol rule in the rooms because of their liquor license. FYI! read more

Agree with a few posters - a dump that remains open because of it's prime location and the fact that there's not a darn thing in this town more upscale than the clarion hotel up the road, more on that later...so check it out, i've tried to stay at this place for some rest many times, they always act as if they could care less. finally something went right and they could get me a room i'd get sleep in (they didn't have 4 generic weddings on with assured late night drunken yelling, and were for once not charging nyc rates! in any case, i had the audacity to oversleep (i have chronic insomnia) and i came here specifically to get rest...i put a couple of earplugs in a slept on hour after check out. clearly i passed out for the first time in months! and, what did management do at one hour past check out? they literally BUSTED DOWN MY DOOR, (their own door!) broke their own latch lock, yes I'm dead serious, it was hanging there off the nails in the wall, and the "manager" on duty (well, um it was a girl with a clipboard, so maybe she was just trying to look managerial...lol) shook my body awake hello hello wake up wake up we need your approval to charge your card!!! You are past check out time! This is unacceptable ma'am!! Uh really?? exactly who is that really unacceptable to who?! i was able to pull out my earplugs and in the completely shocked state i was in mumble that i had talked to the person the night before that there was a strong possibility i was STAYING THAT NEXT NIGHT TOO so why DIDN'T LIST THAT ON MY ACCOUNT?? i got the reply that i was supposed to call them and this was unacceptable. all i could manage to say next was, GET THE HELL OUT OF MY ROOM! Not only do I think this is illegal(haven't gotten around to calling my lawyer yet as I work a ton (hence the passing out hard that weekend) but that was heck of a way to wake up! In all my years of travel , and do, on business, at least once or more a month and stay at anywhere from a marriott level to a south beach ritz to a soho house or greenwich hotel level, i've never heard of this, never experienced such insanity. first off, let me tell you, late check outs happen all the time - sometimes guest sleeps in, people end up staying longer than they thought, that's what they have a credit card for, incidentals and insurance! clearly this place is being run by morons. the rest of my stay, was spent in a room with a lock that hung from the wall. no one spoke to me, no one came to remedy the situation, no one did anything about it. it was shameful, it was insane, i'm actually still in shock about it. i sure never expected much from this old yankee , with their crappy restaurant no local would eat in...and the stench of toxic cleaning products covering the smell of other people's sweat in the sheets...i highly recommend simple bleach as a solution there...but this was a new low in bad service...wow. stay at the clarion...hey, it's got a swimming pool inside and out, which if you end up staying in both locations, you'll think at first aahhh, the charm of the hotel northampton surely must outweight the old outdated, owners haven't put any money into shack up the other road...but not so! man if someone opened even a remotely decent hotel in noho with an emphasis on service, and didn't have ignorant children running it, they'd clean up! what a nightmare! read more

What can I say? The hotel is beautiful from the outside and our room was nice except for the huge old bandaid stuck to the floor of the bathroom. The trouble started when I called to see if I could check in 15 minutes early as I came from out of state and we had arrived and was told I did not have a reservation. I booked through booking.com using my debit card. I was confused and spoke to a woman I believe is named Kim. She wasn't helpful and even questioned me as to whether or not I had booked at THIS hotel lol. She didn't offer me any solutions and just kept saying "we don't have it" when I read her my confirmation number and repeatedly stated my name and spelling of it. I asked to speak to the manager and was transferred his voicemail when she knew he wasn't in, but that's only a minor detail in this fiasco of a story. I get inside and speak to Rob. He too says there is no booking by that name and questions me as if I didn't know where and for when I booked a room like I'm some idiotic child who doesn't know what she is doing. I physically showed him my booking confirmation, the price, the date, my name, everything. He just kept saying well we don't have it. He was very rude and pretentious and unsympathetic to our plight. I finally had to be the one to ask if he had other rooms available and wow, look at that! The Parkside king I had booked just happened to be available (Mind you it was the last room available on booking.com when I booked on July 19th.) He charged us $50 more than the $291 I originally booked the room for. He didn't even bother to honor that price or something resembling it. Nope, not at all! He just was very condescending and not helpful in any way. That was Saturday. Sunday I check out and Megan is at the desk. She's very nice, helpful and checks me out using my CREDIT card, not the card I had used on booking.com. No problem! I'm driving home and I get a notification from my bank of suspicious charges to my debit card account. That's where I see I was charged the original $291.54 plus an additional $366.54 in addition to what I'd paid on my credit card earlier. Needless to say I was angry and confused. I called the hotel and spoke to the lovely Megan again who was so helpful and apologetic even though she had nothing to do with this mess. She informed me that I had been charged a no show fee and the $366.54 was to hold my reservation plus incidentals. Ironic given that I was told I didn't have a reservation, right? So in total today I was charged over $1000 for a room that I was taken advantage of on and lied to about. Rob had said he would "look into it" which I think we all know was a lie. Megan refunded what I was charged so thank goodness for her but I am absolutely livid over my experience with Kim and Rob and their stunning incompetence, lack of customer service skills, and inability to read apparently as somehow they couldn't find my booking that was clearly there. But I think it was all a big lie so they could try gouge me for my money. I absolutely will not be paying those extra charges and I want to warn people of this absolutely horrific experience that we suffered on a 30th birthday trip. I will never be patronizing this hotel again and I want to warn people of how rude, audacious and incompetent Rob is, and Kim too. You work with customers and help them, not exacerbate an already horrible situation because you dropped the ball on your end. Before you book this hotel please consider reading this and all the other reviews saying how customers were scammed, charged for things they did not do or utilize and were disrespected by staff, including Rob I'm sure. Never again! read more

Sure, it's pretty and the location is central, but I did not care for this hotel. It was over-priced and the service was rude from the moment I arrived. The check-in people were short, the bartender was rude, a manager was rude, but the security guard was super cool. He even got me and mine quarters so I could use the "test your strength" machine. The price for a roll-away was acceptable but it still stung since the one-bed room was already expensive for it's size. Can't complain about the furniture, beds, and bathroom though. All met or exceeded expectations. Plenty of hot water! The elevators were fast enough but nothing to write home about. The breakfasts were GARBAGE GARBAGE GARBAGE. One could eat better by walking across the street to a drug store. Skip it if you are staying there. It would be an embarrassment to the hotel world if I wasn't so sure nobody there cared. I assume the price per room is high because of the centrality of the hotel but should I return to Northampton I will be staying somewhere else and deal with the commute. read more

I agree with the last reviewer as to the quality of the accomodations. Several years ago I put up my (then 90 year-old) mother there and the room was about the size of the bed. There was NO room to move about. A couple of years later I tried it again and got a similar room offered. I refused and went elsewhere. This is one instance where location, location doesn't work. A couple of years ago I was the victim of a sleep study. The doctor's office prominently featured the hotel as a luxury. Hah! A different room this time, but so cold that space heaters were provided, but they did little. But more, lest you think the cold was merely a glitch, I had to repeat the study in the same room a month or so later, and with the same ineffective space heaters. By the way, avoid having a sleep study done by a physician who boasts of a no-class hotel and who orders a breathing device before the results are in! read more

My fiancee and I were excited to be having our wedding at the Hotel Northampton. Both UMass grads, we couldn't wait to celebrate our marriage in this historic landmark of Northampton. However, we had to cancel plans altogether after learning that the hotel would only be able to give us a total of twenty rooms for our guests (and we were expecting 200 friends and family, all of whom would be coming from out of town). We realized that the fall was and is a busy time of the year in New England, but considering that we had booked the hotel over one year in advance, we expected that the hotel would give us more urgent notice to book early. They did not, and it was a shock to us. On top of this, their wedding coordinator took virtually no responsibility for this lack of communication, using phrases like "sorry if there was a miscommunication" and "I apologize for any confusion." Their hotel manager offered the same empty regret for the situation, basically not accepting any responsibility for the situation. By the way, I had to address my letter to this person as "To the Manager of the Hotel Northampton," as no one is listed on their website. Weird. And one would think that the manager might offer some sort of voucher or discount to go stay with them for a night or two, but there was nothing. It's not that I wrote to them in search of coupons, but I would have thought that some sort of consolatory token would have been offered. Altogether, my fiancee and I are disappointed with our experience with the hotel. Everyone involved seemed mostly interested in getting deposits from us, while promising that their small ballroom could accommodate 200 guests (not true, unless you don't mind having two tables in the atrium, separated from the rest of the reception... and you don't mind a tiny dance floor). Despite numerous, but respectful complaints made to the hotel's wedding coordinator and manager, and with almost a year's notice, the hotel would not return our deposit of $1200. Speaking of money, when told that the hotel could only give us twenty rooms, they weren't even willing to give us the same discounted price on all twenty rooms. The difference was only going to be ten dollars more per room for the other ten rooms. But considering our discontent with the situation, you'd think they would have given us a straight up discount for all twenty. I mean it's 100 bucks for them. Again, there was a lack of care for customer satisfaction, and more interest in taking money. Although my fiancee and I have found a much better venue, it's still disappointing that things worked out the way they did. I'm sorry to have had this experience with the Hotel Northampton, especially since my fiancee and I get up to Noho a few times each year. So it goes though. In closing, if you're considering the Hotel Northampton for a wedding reception, choose your dates wisely, and look at what else is going on in the area that weekend (this can affect room rates and availability). Don't plan on inviting more than 180 guests. And don't expect anyone at the hotel to take responsibility for anything that might go wrong or any "miscommunications." read more

Let me start off by saying that if I could give this hotel zero stars I would- consider this a PSA if you are getting married in Northampton and are thinking about using this place for your guests or (God forbid) the actual ceremony or reception. We got married in Northampton and used this place and the Fairfield Inn for our room blocks....Given the amount of business we gave this clown operation, the service we received is (excuse the hyperbole) some of the worst I have ever seen in the service industry. For the amount we paid to stay in their Junior Bridal Suite we were expecting A LOT more than what we got (AC system that sounds like a jet engine will wake you up 10x a night, stinky room, a giant window that can not be covered, so good luck sleeping past 6 am, uncomfortable beds) This place screwed up our wedding every step of the way. We had roomblocks at this dump in addition to the Marriott (same owner- and you can tell by the shared incompetence among the managers/front desk/event coordinators at both hotels). After spending the summer turning guests away from our roomblock by incorrectly stating that it was full, they managed to "miscommunicate" our after party event at the wiggins tavern/coolige café by having 1 bartender staffed and an incredibly rude manager (Wayne) who refused to open either bar when get got back from our wedding venue. He was rude to our guests, the bride, and kept referencing "his calendar" and how our after party "was not on it". Which is insane given the hours spent on the phone, over email, and meeting in person with both Ruby and Loraine (the 2 incompetent event coordinators) coordinating the number of guests we would have arriving at 10:30PM for an after-party. After spending an embarrassingly long time begging him to open, he opened the bar for 30 minutes and spent that time telling our guests to wrap up. TO make matters worse they DOUBLE CHARGED our guests for drinks when everything was supposed to be put on 1 CC. The follow up we received after this fiasco? Ruby let me know she would investigate the incident and came back with the following: "It was purely a miscommunication and we certainly had no intention to disservice you and your group". It's actually laughable how poorly they are with handling customer service. I've tried multiple times to speak to "Essey" who is apparently the GM that can't be bothered to do his job and deal with these incidents, but keep getting no where. DO NOT STAY HERE, and more importantly do NOT get a wedding room block or plan any events at this place. It is the most poorly run operation I have ever seen. Last bit of info- not only did they not comp us anything off of the bar bill or our stay, they charged us for 4 bottles of sparkling water instead of the 3 we had that weekend. This place is an absolute nightmare. Do yourself a favor and stay somewhere close by like the Delaney House. read more

Anyone who travels for business will hate this place- with good reason. Yeah it's clean, which is the nicest thing I can say about it. The staff are surly and mean, not to mention complete idiots, and the bell men stand around talking about what they had to drink last night and who they slept with... in other words, too busy to do their jobs. Stay elsewhere. They are NOT the only game in town. Although they certainly would have you think otherwise. read more

Was really disappointed. We went for an overnight get away. There was a wedding that day and they rented the Lobby to the wedding party. We couldn't get through the lobby, couldn't sit on the porch. The next morning when we complained and asked for a room rate adjustment we received a lousy $20 credit. The rooms are old, the elevator ding can be heard all the way done the hall. Don't stay here! read more

Due to a booking mistake on my part, I was unable to stay at this hotel but I wanted to wright a review on the positive experience I had with the women who tried to check me in. She was sympathetic to my situation and booking mistake and was able to refund me with a recommendation to a place that had availability. I will definitely come back in the future! read more

I got married in July 2017 at the Hotel Northampton and my husband and I would highly recommend it without reservation. Several aspects of the venue attracted us to it, as it truly is an all-around amazing venue to have a reception. Honestly, the first thing that mattered was the people. Ruby and Lorraine made planning and executing our wedding a breeze. They were incredibly accommodating and upfront about everything. There were no surprises and both of our families were thrilled with the help they received and the process. One of the other things that made us choose the Hotel Northampton is the incredible ballroom. It's truly breathtaking. The ballroom is incredibly romantic and classic--exactly what we were looking for. One of the things my guests most raved about was the food--it was delicious! We honestly were surprised with how amazing the food was and the size of the portions. We had the baked Brie as an app, which was a huge hit, and upgraded to the prime rib as an option for dinner! I would strongly suggest both of these options. Both of the vendors that came as a part of the package (another HUGE plus) were incredible. Durocher's flowers and Greggory's bakery were completely outstanding. Again, Ruby and Lorraine had excellent communication with both vendors so we didn't have to worry about a thing. Thank you to the Hotel Northampton and the entire staff for making our wedding day such a beautiful celebration. read more

Short answer: RUN!!! Long answer: What a freaking dump. Do not be deceived by the lobby or restaurant which are reasonably quaint, the rooms are awful. When we arrived in our room it was about 90 degrees in there with a high enough humidity to nearly be raining. Upon firing up the AC we were met with the putrid smell of wet dog and mold. The bed was not level and the mattress had previously been destroyed by what I can only imagine was the worlds fattest man. The carpeting was tired and the wallpaper in the bathroom was stained and peeling. The best thing I can say about the shower is that it was wet. The only redeeming factor was that the staff was quite understanding and refunded half of our room charges upon complaining about the poor conditions of this "historic" [terrible] hotel. read more

Bad bad bad... My view to my 260$ room was a wall. Only place in town to stay but not worth the money. Hamp is in need of another spot!... The hotel could be amazing but it's crazy out dated! Needs to be revamped and modern... So many cool bars and restaurants but you can't enjoy them when the stay is so expensive... The owner needs a fresh manager to stir it up... Kick your game up cause its not looking good... $580 for a small room for two days read more

We stayed here for the night before and the night of our wedding. The people at the front desk were nice, but they didn't offer some services that I thought would have been helpful (like a steaming service for my wedding dress). We got a junior deluxe queen suite, and it was tiny for a "suite". It was also in a stairwell, which was just bizarre. We did have a nice balcony, but we paid more for a room that was smaller than the regular rooms there. It was kind of odd. We asked to be moved, but they were booked up so it wasn't possible. They also were not handing out our welcome bags until we reminded them twice even though we went over explicit instructions and contacted the hotel ahead of time to make sure it was all set. Not to be a bridezilla, but I kind of thought the service would be a little better for us since we were the bride and groom and brought about 25 rooms of business to the hotel through our block. On top of that, the bed wasn't super comfortable. If I came back, I may rent one of the suites in the parking lot that a friend was in. They were spacious and well appointed. If this weren't our wedding weekend, I probably would have had less of a problem with the service. read more

Great location right in the heart of downtown NoHo. The lobby is charming. Staff were nice, friendly and efficient. Dining was fine although there are lots of options in the area. Rooms are a little dark and furnishing is dated but part of the New England B&B feel. It was recommended I take the double bed room although I was traveling along because it was a bigger room. However, my colleague had the queen room and it was actually bigger so it was disappointing. I didn't complain since was only staying for 1 night but I would guess the friendly staff would have transferred rooms for me had I complained. It was clean, just dated. Best appeal is location. read more

Our stay at Hotel Northampton was lackluster and disappointing. The room was dated and in need of repair. The handle to our balcony door was broken, the windows leaked cold air in the bathroom, and the plastic surround of the bathtub was yellowing terribly from years of re-caulking rather than proper repair. Our room was tidy, except for a dark stain of something down the side of the roll of toilet paper in the bathroom. We ordered room service from the restaurant downstairs and it arrived quickly. However, when the server brought in the trays, she immediately began lecturing us about the bottle of wine we had sitting on the coffee table. Apparently it's against hotel policy to bring in outside alcohol--but it's not written clearly anywhere (not in the guest book in the rooms, not on the reservation confirmation when you book, not on their website). The waitress said you're supposed to be told when you check in and we were not. We apologized and offered to put the cork back in and not consume the bottle. She said that she would have to contact the hotel manager who would come to confiscate the bottle! What in the world?! This was not an escalating situation and certainly didn't warrant the manager needing to speak to us like teenagers who'd filched a bottle from their parents liquor cabinet! When the manager came, he said it was all fine and we could keep the bottle because they enforce this policy "on a case by case basis". What?! He did not apologize for the way we were just treated, nor did he offer an explanation. It was such a strange and upsetting experience. As for the food, it was not good and certainly not representative of the wonderful fare available in this town! Go out to eat, don't go to Wiggins or the Coolidge cafe! Neither my husband or I slept well on a very hard mattress and we woke up every time the very loud heat cut on. In the morning we woke to the sound of a saw, which we we assumed was from outside, but on our way down to breakfast, we learned this was coming from down the hall where one of the rooms had construction going on in it at 8am! What?! Downstairs we were greeted and told to "sit anywhere" but every single table that did not have someone sitting at it had dirty dishes on it that hadn't been cleared. If you like carbs and sugar for breakfast, you're in luck--if not, go across the street to Jake's! My husband and I live in Northampton and thought this would be a fun get away. We came to Hotel Northampton for drinks or dessert fairly often and thought it would be fun to experience the hotel. We will not be back again for anything. We will no longer recommend our friends stay here when they visit. We were so disappointed by this experience and as locals, we are so embarrassed to think that this place is how some visitors experience our town! read more

Throughout the duration of my long distance love affair with Northampton, Hotel Northampton has been an elusive desire. Somehow I've never managed to plan my impromptu overnites far enough in advance to actually reserve a room here. I finally, finally had my desire fulfilled a few weekends ago, and let me tell you, I wasn't disappointed. I have a particular list of things that I look for in my ideal hotel - I prefer independently minded hotels who value both friendliness and cleanliness; and I'm willing to overlook minor issues such as having a modern sense of style, and even, ahem, room size... if the hotel is a charming character. Sometimes - Actually, oftentimes I prefer my hotel a little older. Older hotels have something I can't quite explain that younger ones don't. Hotel Northampton met all the expectations I had of it. A smaller, but classic and traditional lobby that was warm and inviting. Gracious, friendly staff on check-in. Two separate dining options in house. Our room was also traditionally styled (a little too floral for my personal taste, but such a minor flaw), and by my estimation it was average hotel room size. The bathroom was clean and well stocked with fluffy towels and robes. Our view from the fourth floor was not what I had hoped for, overlooking mainly a portion of the roof. The one place where fate did not smile on me - this trip. The beds themselves, a wee bit on the soft side, and maid service seemed in a little bit of a hurry to get us out in the morning, knocking on the door before 10:00 am. Now, normally I would have been at breakfast by this time, but I slept so well; the only noise that disrupted me in the nite being the snoring coming from the second double bed in the room. Speaking of breakfast, I didn't take advantage of the continental option that was offered to me. My fickle heart already belongs to another for breakfast in Noho. I hope that in the future I will have reason to return to you Hotel Northampton. I think that this could be the start of something beautiful. read more

Came here for a conference and couldn't have been more pleased with my experience. My initial impression upon walking in was that this would be a stuffy, boring place but I was glad to be wrong in this case! Beautiful windows overseeing the main streets of Northampton, well appointed conference rooms and top notch staff. I was particularly impressed dining in the cafe when I was unable to find my server, that a young woman (who definitely didn't work in the cafe but was probably front desk) was able to procure some lemon wedges for my drink. I think her name was Hillary. An absolute delight and so happy to find some for me! Good food and service, I look forward to my next visit! read more

Hotel's GM and staff continue to ignore my emails regarding my poor experience at their hotel. 3 emails at this point and not even an acknowledgment back. read more

I have mixed feelings about Hotel Northampton. We chose to stay there twice for college visits because of its location. The Hotel clearly has a great location and doesn't have to work too hard to keep their bookings high. It's definitely a funky old building, which can be charming. I won't be staying there again soon. I was there with my daughter, and we were to check out the day Boston closed all the roads to transportation in order to capture the Marathon bombers. The staff failed to react with the type of service and response that would have given them a world-class reputation. Instead extending sympathy to our being stranded, they offered me another room for $75 more! I did get a lower rate, but basically I feel ripped off in a very difficult situation. The diffidence and lack of professionalism among the staff was striking. I also feel that at the prices they charge, they could upgrade the food. There are a lot of small things--poor coffee, weak tea, no plain yogurt at breakfast, and mediocre baked goods. I'm not tempted to eat at the restaurants. Hopefully we can find a bed and breakfast close to campus. read more

room was totally fine. nothing special. lobby was beautiful. i will say that i was woken by someone sneezing in the next room. its hard to soundproof old buildings like that, but if you are a light sleeper (which i am not) you should be careful. maybe just ask for a room that's not by other guests? just thought i would say that. not to be rude of anything. read more

Was very impressed with the staff and atmosphere of the hotel. The room was beautiful. Sleeping was a struggle as you could hear every street noise and hallway noise. We had a raised tile flooring outside our door that when people pulled their suitcases across it, it sounded like the subway passing right outside our door. If you want atmosphere I recommend this hotel. However if you want sleep you should probably look somewhere else. read more

For those who like vintage decor and a sense of history, this is a great place to stay. My room was very comfortable - the only weird thing is the toilet with the flush button on top but in an old building, plumbing options are probably limited. All the staff seemed very gracious, always greeting guests as they pass in and out. Great location - better to explore nearby restaurants than eat at the hotel (continental breakfast isn't much). Get your exercise with all the stairs to climb inside and out, but not good for people with limited mobility read more

This is an example of an older property that has taken pride in itself by maintaining the property in near-pristine condition. Rooms are comfortable, quiet and clean. The hotel seems to be well-located, although we didn't venture out because of a cold. Food in the restaurant was above average. We would definitely stay here on a return visit. read more

Lovely boutique historical hotel with amazing Sunday buffet lunch. Great stay for couples and family.

Amaaaazing buffet brunch! I absolutely loved it. My family had brunch here after graduation and we enjoyed their wide selection. Their staff could be a bit more friendly. read more

Up to its name. Gorgeous (but small and expensive) rooms, great in-house eatery. Couple blocks from Smith entrance. Private parking and next-door convenience stoors, all embedded in the downtown shops. Could not ask for more. Good luck getting a reservation, though. read more

Here for 5 nights while working close by. Really have enjoyed my stay here. Soft sheets, great pillows.. Very clean. Good night's sleep here and nice breakfast buffet in the morning with all your basics. Staff is friendly and helpful. Corner room with window looking into downtown.. I've loved this view. read more

Very disappointed. I never write negative reviews but after my morning here I have to share. The location cant be beat, however everything else is left to be desired. The hotel itself is a historical building and has some charm but its extremely overrated and outdated. It's possible to have a historical hotel be both modern and keep its original form. This isn't it, think floral. My morning: Wake up to a leaf blower outside our window a little before 9am! Look at the window to see the groundsman blowing a single leaf on the grounds. Really? Good morning, I'm now awake. Get up to shower and I find I am alone in my room however the conversation happening outside my door between housekeeping is radiating inside my room. To make it even worse they had walkie talkies turned up extremely loud and that chatter was now also circulating my room. I just don't think its appropriate to have a half hour conversation outside my hotel door. There was no tag for my room door so housekeeping proceeded to knock on my door three different times. Each time I replied no thank you and let them know I would be gone by 10:30. It didn't matter. Anxious to leave I head down to the continental breakfast. Your options are bread and fruit, so as long as you like carbs and sugar you can start your day. Fast forward two days later, I am now home doing my finances and notice the charge on my account is 75 dollars more than the room stay. I am being told its a deposit for incidentals and will be added back to my account within 10 business days. Lovely. Save your money and stay at one of the other places, they may not be your higher standard hotel but then again this won't be either. Trust me, save your money and go out for a nice breakfast the next morning. Also, management was told of all the issues I experienced, they made no offer to discount our room for our disturbances. read more

Beautiful historic hotel; gorgeous lobby, attentive service, comfortable bed, the room has a b&b feel with old-fashioned furnishings. Sound proofing is not the best but not the worst and I wish there is a fan in the bathroom. In the heart of Noho! read more

My husband and I had our wedding reception at the Hotel Northampton June 2016. Ruby Meng was our wedding planning and we couldn't have been happier with her. She was so nice and easy to talk to during the planning process all the way leading up to the day where she was on top of every detail and there for us if we needed anything. The Hotel Northampton staff was wonderful over all from the tasting, which made it hard to decide on our menu because everything was delicious, Ruby made coordinating times and communicating with our vendors stress free and the reception itself was beautiful. The venue is classic and timeless and we couldn't have been happier with our choice to hold out wedding reception at the Hotel Northampton. read more

Although it's a tad Murder She Wrote looking on the inside (style-wise) but I love it here. The staff is great and it's the little things they offer that make this place charming. A great couple of restaurants within and a airy atrium to sit and have drinks - go to there, as they say read more

The Sunday brunch here was expensive but awesome. Eat all the food you can to make it worth it!