This hotel I found to have a lot of charm. It's an older hotel but the rooms were updated and very clean. I personally enjoyed the charm. I took the stairs down but had an elevator to go up. I had a water dispenser on my floor as well and great view. The location is why I chose it close to hotel and visitor spots. I felt safe walking around. They did offer free breakfast but it was mostly pastries. I only had the coffee and whole fruit. I couldn't make it to the wine hour they offered since I was working. Overall I enjoyed this hotel and would stay again. read more

After posting our review, the Director of Front Desk reached out to us directly -- which we genuinely didn't expect. We played a little phone tag, so he ended up connecting with my husband instead. He took the time to hear everything out, asked thoughtful questions, and was sincerely apologetic about what we experienced during our stay. He offered a refund for what he could given we booked through a third party. My husband told him that wasn't the point of the review and we didn't need it, he still insisted. He also offered a complimentary night stay on top of it. You could tell he wasn't just going through the motions; he genuinely wanted to make it right. We really do appreciate the effort he put in, especially knowing this was on behalf of a team member who didn't meet the hotel's standards. Leadership owning that goes a long way. I'll be honest, after our stay, I said I'd never come back. But the way this was handled has actually changed my mind. I'd give it another shot... as long as that particular front desk employee is no longer there. Also, for anyone wondering - there is no Kamille with a "K" on staff here. read more

Pros: Great location Hotel is kept up well for how old it is (minus all the dust on the tables in the room) The street noise is lower for being in downtown SF Cons: Hospitality service was horrible (very rude and all over the place) Front desk women lied about her name (confirmed when asking the next morning from other employees) that it was a fake name. The same women told to move my things from from the 7th floor to the 2nd after unpacking, due to the dog. They would not give us a new room until I showed my luggage out of the room. This was already in the reservation weeks ago...( 3rd party booking was likely the cause of this) Asked for a late check out from her and was charged, just to come back with the room being closed and the key card not working, with my dog inside "Urban Amenity Fee" of $37 a night for poor wifi and cable connections. (Should be free in this day and age) 3 hours of a late check out for for $50 $65 for parking a night and $11.50 for a "parking tax" UPDATE: The Directer of the front office reached out and made things right and we had a really good conversation. I originally said I would not stay here again but, I would now (as long as the front desk women is not working there anymore). read more

We love this hotel! You won't find a better location or a better price. Every employee we met provided stellar service. Saba, Tony, Rey, thank you for making our visit so memorable. I've forgotten the name of our housekeeper and parking valet but they each went above and beyond to provide the best service. Can't wait to visit again. Thank you! read more

Hotel Triton - This is just part of the lovely lounge area where we enjoyed complimentary coffee and croissants in the morning. - Hotels Near Me - San Francisco, California

It was nice hotel, comfortable and friendly for my dogs( no Dogs Fee), they also have 2 options for parking: self parking and Vallet. They told us they have breakfast included, but from my opinion they should change that to SNACKS included. Expectations and reality no match. They should tell customers it will be coffee& juice and croissants&muffin. Also if you have Ukrainian friends it will be perfect place to recommend because Ukrainian Embassy across the street. read more

This was my second stay here. My experience was positive during my first stay in June 2024. Hotel Triton is a boutique hotel at Downtown SF across Chinatown. The staff/receptionists are friendly. It has a fitness center. Though not on every floor, there's a water refill station on the 6th floor. The rooms are small but they are spotless. Beds and pillows are soft. They also give a voucher worth $5 that you can use to get a snack. There's also a happy hour at 4-5 pm. Had I reviewed it in June 2024, would have given it a 5/5. However, their breakfast has changed a lot. Last year there were lots of choices including different pastries, cream cheese, etc. Now, it's limited to bread, ready made waffles, small muffins, some fruits (bananas, apples), juice, coffee. Because of this, I'd give it a 4/5. read more

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Stayed here for one night on Christmas Day. Loved how the hotel was very pet friendly with leaving a water bowl out in the lobby as well as a treat jar. When our dog had an accident in the lobby, the staff insisted it was okay and didn't have to clean it up which was very sweet of them. One thing to note if you do end up wanting to park is that their parking garage is about a block away from the hotel so it was a bit annoying to have to unload the car with all of of our stuff plus dog crates. They had a little cart that you were able to take outside to your car as long as you brought it back which we thought was convenient. The breakfast was a grab n go style meaning it was just pastries, juice, and fruit. The location of the hotel was right next to Chinatown and in the heart of places that are easy to walk to. This would be a great place to stay if doing a weekend trip with your pups! read more

Inaccurate website info about guaranteed early check in. Website claims you can pay 30$ for guaranteed early check in, but front desk clerk says this is never guaranteed. She admitted that the website was wrong but refused to cancel the reservation when I explained that I needed the room at 1 PM. I had to file a credit card dispute. read more

My experience at Hotel Triton was a positive one. I had some back to back work obligations, so it made sense for me to just stay over night in the city one night instead of driving back and forth from the South Bay. Check in was a breeze. The receptionist was friendly and kind. She offered up all the details I needed for my stay and on the little extras the hotel offers. I booked a deal on Priceline which, unbeknownst to me, reserved the room for differently able folks with a smaller, full size bed. The receptionist asked me if I needed this room, and I told her I did not. Fortunately, she upgraded me to a room with a queen-sized bed, which I very much appreciated. The room was cute! The decor was up to date, with plugs to charge devices on the nightstand, a television with chromecast, a modern bathroom, and trendy decor. It was also very clean. The room also has a fridge, a safe, and a carafe to fill up with their specially filtered water on the 6th floor. There is no in-room coffee maker, but they have coffee from 6 am in their reception area and in the grab and go breakfast room at 7. The only possible issue was that the building was old (of course, it's SF) and my room was not far from the elevator. So when people closed doors or even played music in their room, I could hear it. I had to wake up fairly early so this wasn't too problematic for me, but if I wanted to sleep in, I probably would not have been able to. One of the things I appreciated about this hotel was all of the little extras. Now, of course you can argue that you pay for all of this with your resort fee. But I've been places where you still pay a resort fee and get far less. These are the types of things that communicate to guests that a hotel really wants your stay to be a pleasant one. They have a grab and go breakfast area from 7 to 10 am. When I was there, they had coffee, tea, juice, nutrigrain bars, waffles, muffins, bread for toasting, and fruit. Most of this I could not eat (because gluten), but I was glad to have some coffee and fruit before jumping into what would be a very busy day for me. Other amenities included a wine reception from 4 pm to 6 pm, which I missed because I did not check in until after 8, a voucher for a free item in their little convenience shop, and 10% off coupon for Cafe De Le Presse next door. Oh, and they also have a gym, which is a rarity in SF. Overall, I was very pleased with my stay at Hotel Triton and would absolutely stay here when I'm SF again. read more

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I had a wonderful one-night staycation at the Triton with my dog Tigger last week and it was awesome! Nice room and super-comfy bed, complete with food and water bowls for my doggo. Great retro lobby and super-nice front desk staff including Alice, Esmeralda and Jay. Close to Chinatown and Union Square, with lots of restaurant options. Highly recommended, I'll be back and I'm a local! Yes, the rooms are on the smaller side and there's a "resort fee" which they should just build into the price, but I got a great deal on Expedia for a little over $100 bucks out the door including the fee and taxes. Don't let these other reviews dissuade you, it's truly a great spot. read more

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Cute boutique hotel. However, during my stay, my cards stopped working three times. The elevators stopped working which required me climbing up and down 7 flights of stairs. Breakfast is very limited, so if you have kids or picked this place to save on breakfast, I'd maybe look elsewhere. Late checkout is $30 to extend until 2PM. There is a 4-6 PM happy hour with complimentary wine, which is cute and thoughtful. The area is good as well - a bit of a walk to BART. read more

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There was a general musty smell to the entire hotel including the rooms and over all just kind of dirty. The staff was friend and helpful but the hotel itself wasn't great. The bathtub looked dirty and had scratch marks scattered around. read more

Watch out for hidden fees tacked on after what you agreed to. Hotel itself is just fine. Rooms are worn down, sinks leak, and things feel just "dirty". read more

clean, quiet, small rooms but oh so hip. wine happy hour. I've had some great nights at the Triton!!

Thank you Alice! She was professional and helpful . Had a great stay. Would recommend

Love, love, love the location! It's right by a cafe, gelato, starbucks, about 10min walks away from center of union square(where the ice rink is during the holiday), and at the entrance of China Town. You really can't beat it's location. Parking is down the street in a secure location. The only downside - continental breakfast, was ok... we hoped they would add more since a lot was closed for the holiday. read more

Hotel Triton - Continental breakfast - Hotels Near Me - San Francisco, California

Skip. If you're looking for a memorable experience at the Triton, move on. Their fees resemble those of their branded cohorts around Union Square but the property it's anything but memorable. The rooms are tiny, the fixtures are miniaturized, and the amenities nonexistent. There's one lonely desk agent whose spirited response to every question is, "Perfect". This place has views, no ambience, no service but plenty of pretense. I liken it to an Airbnb with the added bonus of a hidden $50 destination fee. read more

We live in the Bay Area but may stay overnight in San Francisco if we have a late night event. So, we have stayed at the Hotel Triton before and found the room comfortable and staff are friendly and accommodating. We spent the night Friday, September 20, and were highly disappointed. The room had a king bed in it, which was fairly comfortable. However, it took up so much room that the base of the bed and the dresser had so little clearance, only one of us could walk through at a time. The bathroom had a terrible setup and was a huge disappointment. IF one did not include the walk-in Shower, the "vanity area" in front of the toilet was not much larger than an airplane restroom. No counter space at all, I had to put my items on the dresser next to the television. All that would fit was not much more than 2 toothbrushes, toothpaste, brush, and one small cosmetic bag. If one wasn't careful brushing hair or teeth, one could hit their elbow on the wall because the sink was in a narrow alcove. I would rate that bathroom as the worst hotel bathroom ever, 1 out of 5. We stayed one night but, if our stay was for two, we would not have stayed the second. By the way, it was Room 506. We gave our comments at checkout and they were apologetic and said they would pass our comments on. have not been contacted. Too bad, as we will not be returning. Hotel staff is professional and friendly. read more

I rarely leave reviews, but my experience at Hotel Triton was so egregious with specifically Milenia that I feel compelled to warn future guests. I paid for my room in full, and upon check-in, Helenia kindly assisted me, confirming that I was all set with no additional charges as I "paid in full".The same reassurance was given at check-out. Yet, without warning or authorization, my card was hit with an undisclosed fee. I understand hotels have hotel fees, but what's unacceptable is being explicitly told my balance was clear, only to be secretly charged later. When I called for an explanation, I encountered Melena, whose behavior was nothing short of appalling. Instead of addressing my concern, she laughed at me, refused to explain how they could charge my card without consent, and then hung up on me. When I called back, she doubled down, outright stating that "she doesn't care." This level of disrespect and unprofessionalism is beyond unacceptable. A front desk agent should be prepared to handle issues--not mock guests and evade accountability. The hotel's card handling process is also deeply concerning, as they conveniently "keep a card on file for security" without showing the amount they intend to charge. The experience with Melena and the hotel's deceptive billing practices completely overshadowed that. Check the reviews all over this place, everyone has complaints about this same fee, the problems here is they never tell you about it. The other problem is how disrespected I was even asking about it by their own front desk staff. That is even worse than the charge itself. I have worked in customer service for years and have never encountered such blatant disregard for honesty and guest experience. If this is how Hotel Triton operates--misleading guests about charges and hanging up & laughing at them when questioned--then I'd strongly advise anyone considering a stay to go elsewhere. A hotel is supposed to be a place of hospitality, not a game of deception backed by rude and dismissive staff. Another note: we booked "deluxe room" and were given a twin bed room (that is not on their website!) The room we booked showcases two windows and a larger bed. Another really weird deceptive practice on their end. Very disappointed. read more

I had to come to San Francisco for work, and my usual business hotel, the Omni, was almost $600/night. I found Triton, a 10-minute walk from our office and a reasonable price, and thought I'd try it out! This is an incredibly cute, well-decorated boutique hotel. I know SF is known for older hotels with rooms big enough for just barely a bed, but I was pleasantly surprised with how comfortable my room was. It had a small desk, lots of outlets and chargers, a filtered self-serve water machine one floor up, a refrigerator, and every amenity I needed. The bed was super cozy. I LOVED that the clear shower divider had a hole for your hand so that you could turn on and adjust the faucet before actually getting in... genius! My room was facing inward so the view wasn't great, but it was quiet and away from street noise while still getting sunlight. They offer complimentary happy hour from 4-6 with wine, beer, canned cocktails and snacks, and free coffee in the morning! They also didn't charge me for early check-in when I arrived around noon (Omni charges $75 for that!) The hotel is right next to the Chinatown gate and is so easily walkable to restaurants, bars, a Starbucks across the street, Union Square, and the mall. It's pretty close to the bougie, luxury stores I can't afford to walk into, and I always felt safe walking around alone. I loved staying here and would totally book it again! read more

My family and I recently took a trip to San Francisco and stayed at the Triton. If you want the following things to happen, please stay at the Triton: (1) Expect the room you booked with double beds to be changed to a king bed and a pull-out roller bed for the second person in the room. (2) Your room will likely be hot and stuffy, and unfortunately, the maintenance guy had already gone home for the day. (3) Prepare for shower water to flood onto the floor. (4) There is no bathroom vent, resulting in (5) wet bathroom tile floors. (6) Overall, expect a stay with an 'I don't give a care' attitude. The hotel has a charming appearance and seems clean, but it is old and has numerous issues. Choose wisely, as this is more of a 2 or 3-star hotel, even on a good day, rather than a 4-star establishment. read more

The worst experience EVER!! I was taking over a coworker room. She was supposed to check in on Sunday but she didn't and I arrived on Monday. They had put the room as a no show. I arrive the next day and check in and pay the deposit of $336 but because they never removed the no show the system charged my card on the third day (Wednesday) $1,200 the hotel couldn't actually tell me what the charge was for and just said it's a mistake it should drop after check out. I checked out on Wednesday morning and to my surprise I got another charge on Thursday of $445. The hotel didn't even take any responsibility of their mistakes and still changed the charges of my invoice first it was $218.66 and now it's $327.99 to charge me for an extra day that I wasn't even there save your money and go somewhere else. read more

Hotel Triton - Hotels Near Me - San Francisco, California

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What a beautiful boutique hotel. First let me tell you about how awesome the staff is. Upon checking in I had an issue with my corporate credit card and the employee was super kind and patient until I resolved the issue with the bank. The hotel is located right near China town and as well on a "posh" street. Breakfast and coffee is served every day and there is happy hour everyday in the lobby. The rooms are on the smaller side, but super clean and nice. If I had one "negative" feedback is that there was no chair or desk for me to be able to work on, but made do with going to the lobby and sitting there. There is a delicious Gelato place right next door (and you get 10%) and you have a Starbucks just across the street. Blue bottle coffee has 2 locations near by. I never felt unsafe or worried when at the hotel. This will definitely be my go to hotel going fwd when visiting SF. read more

The hotel rooms are good enough. Service is good. What is not good is the breakfast. They say it is a "included continental breakfast", but it was so disappointing. Croissants, bagels, apples and a few muffins options, with orange juice and coffee. No water provided in the breakfast room. Was expecting at least that. Also, I payed the valet parking and my car reported through my phone app that the doors were left unlocked multiple times. Nothing was stolen but still, I got concerned. I talked to front desk but they said it's a safe parking lot. The hotel is decently nice and good location. UPDATE: We checked out and they added a $35 fee a night for "amenities", which included wifi (which said on the website that it was free), the breakfast (which said it was included in the original price), the water filter, a $5 voucher for a shop which they never told us of, and a happy hour that was barely advertised. Would NOT recommend staying here. You can find something better for same or cheaper price. Trust!! read more

I'm a huge fan of hotel triton! I'm from sf but moved to Miami 2 years ago and come back here often. Have stayed at MANY hotels in the city and just love hotel triton! Not a *super* fancy or 5 star hotel with tons of amenities but very comfortable rooms at a great price, perfect location close to union square but not quite in the chaos, and I love the staff! Awesome people and super helpful & friendly. The daily wine hour is also a huge perk! :-) Best all around value I've found in the middle of the city! read more

i stayed here on a business trip for 4 nights. overall it was a great place to stay - in a convenient location but also quiet in the room. guests can get a 10% discount at both the restaurant and gelato place next door and they have free happy hour from 4-6 pm every day, although i didn't actually get to take advantages of these amenities. i had never seen a shower setup like the one in the bathroom - the glass divider only covers half the shower and there's a hole in it. the hole is so that you can reach your hand in to turn on the faucet before actually getting in the shower. the continental breakfast was a bit disappointing as the options were limited. additionally, there was a resort fee at the time of checkout (roughly ~$43/night) that i wasn't initially aware of. read more

Hotel Triton is now our #1 San Francisco hotel. 1) Beautiful lobby with biscotti & hot beverages in the morning and wine happy hour at night. 2) Even though we were in city, our room was so quiet at night. It's rare to find a hotel room this peaceful . 3) The bed was really comfortable and the bedding was top notch. No scratchy hotel sheets here. 4) I can't say enough nice things about the staff. They were great! 5) Location, location, location, There isn't a better situated hotel in the city. Chinatown, Union Square and Nob Hill are all well within walking distance. 6) Thanks Hotel Triton. You made our vacation a memorable one. read more

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We just stayed at Hotel Triton and I debated on giving it a 3 or 4 - it's currently at 3.5 on average which is just right. Positives - location. If you want to walk to Chinatown or cruise Union Square, you're in a great location. The service staff were very friendly and the lobby was quaint and nice. Not so positives - a little noisy since you're near two busy streets. The room was clean and efficient but small. It's really the perfect value for a hotel where you're doing all your sightseeing in SF and just need a nice place to land for the night. For the value, the hotel definitely does the job. read more

Stayed here for a work trip and just the right kind of hotel, all I needed was a bed and a shower and both were provided.

Very old building, with small rooms. No desk, no seating in the room. The king-sized bed filled the room. The bathroom is so tiny that only one person can be in it at a time, and it is hard to even open the door (that opens inwards). The electrical system in the room is comprised of multiple extension cords, and the room had an in-window air conditioning unit. Very underwhelming for the given price. And they charge a $29 "resort" fee after the stay - which is just a bogus fee - this is no resort! All in all, this is a rip-off compared to the competition in the area. I would recommend getting a hotel room at one of the nearby brand hotels. read more

This hotel is so cute and cozy for a short getaway weekend It's in the downtown area and was walking distance to a lot of restaurants, stores and near Chinatown. I walked to the baseball stadium and it wasn't that far Only 25 mins away go Dodgers Front desk and door man are very sweet and kind people great customer service at all times of the day or night. read more

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This was one of the cleanest hotels I've stayed at, and definitely the friendliest. We arrived a few hours early and I wanted to just drop our bags off but they gave us an early check in! They have free coffee in the morning and a complementary happy hour from 4-6. The concierge, Andrés, was particularly kind and helpful. I will absolutely be staying here again! read more

Hotel Triton - Hotels Near Me - San Francisco, California

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5+ stars! We were here for a strategy offsite meeting. Absolutely incredible coordination by Candy at Hotel Triton for our first strategic planning offsite in a long time. The team had a very productive meeting, followed by a lovely happy hour. Candy orchestrated everything with the utmost care, personalized attention to detail, and pivoted quickly for last minute requests. They also added a little surprise & delight with a some Halloween themed decor, perfect for this week. The staff and general manager were all so welcoming and helpful. I am sharing this with our larger admin team as well - we'll be back! read more

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I found a great deal for Hotel Triton on Hotwire on a search for a pet friendly hotel. They don't charge any fees for your dog's stay which is a plus for any fur parent! It was our first time staying at a hotel with our dog so I called them in advance. The person I spoke on the phone was so nice to inform me I did not any need prior approval to bring our pet. We settled in at 1pm having requested to check in early as well. Our room was clean, just the right size with all the basic amenities. It was facing the courtyard so there wasn't much natural light but nothing to consider as deal breaker. No self parking here so we left our car at the nearby garage for $39/day. read more

Hotel Triton - @peppyroca approves this bed - Hotels Near Me - San Francisco, California

We went on a weekday so it was not crowded and the prices were reasonable. We got upgraded to a Premium King room and had a nice view of the Dragon's gate. Customer service was great. I appreciate the attention to covid safety measures and front desk staff were courteous. The rooms were clean and impeccably well interior-designed (renovated about 3 years ago). They had that modern oriental vibe. Normally a coffee machine and other basic hotel items were provided but due to the pandemic they were made available upon request. Just pay attention to the note on the desk with the listed room items. Can't beat the location, it is right across Chinatown's Dragon's gate. My kids and I had a blast exploring by foot. And because we went on a weekday, the area was not very crowded. It wasn't very loud at night, we had a restful sleep. There is a nice cafe right below the hotel but they are currently closed until further notice. All in all, the experience was fantastic. We will definitely be coming back! read more

Hotel Triton - View from our room - Hotels Near Me - San Francisco, California

Want to first start off that the hotel itself is not horrible, its well decorated and is in a fun location, but the rooms are quite small and amenities are limited. My husband and I asked the staff several times for access to water, and they were unable to give us anything because they had run out. Quite frustrating that a basic need such as water is not accessible at a higher end hotel. The room was also quite warm and the in window unit did not do a great job at cooling down the room. Overall okay experience, just not great. read more

I came with my new husband on our honeymoon, and this hotel was absolutely amazing!! After a long day out of touristy stuff, we came back to the room to see a seriously romantic surprise: Someone had left a bottle of champagne on ice, with rose petals and chocolate bars! We were completely shocked by this, and cannot thank the Hotel Triton enough for making this such a special experience! We will definitely be back! read more

Hotel Triton - The Hotel Triton making our honeymoon seriously special! - Hotels Near Me - San Francisco, California

Where to begin.. Let me start by saying the Front Desk staff is very helpful and welcoming. That's probably the highlight of this hotel. I wanted to stay somewhere a bit more eclectic while visiting SanFrancisco, unfortunately my stay at Hotel Triton has been a complete let down. The room is massively small, there is no coffee maker, n o t h i n g at all except some Hotel Triton branded bottled water. Upon walking in my room, I was immediately punched in the nostrils by a putrid stench. More upsetting than the odoriferous room, was the massive argument that ensued between my fiancé and I. He argued that the room smelled like SanFrancisco's finest homeless population reenacting a scene from Caligula with the heat turned all the way up and I said it smelled like the deep bowels of beached, decomposing sperm whale. This argument alone caused us to call off our engagement. I've stayed in SanFrancisco before at the Grand Hyatt and the Hilton Financial District, both far better than this place which I'm begrudgingly stuck at for the next few days. I'm sure by the time I return home, I'll have to burn all the belongings I brought with me so I don't smell like a musty fart. Do yourself a favor and stay elsewhere. read more

Hotel Triton - Hotels Near Me - San Francisco, California

Where to start?! Location, location, location to start! Right across the street to the entrance of China Town and in the heart of Union Square! The rooms are quaint in this boutique hotel. Employee Asal is FANTASTIC!!! Anything you could need or want, she makes it happen. This is my new fav hotel in Union Square. The lobby has cute books on designers like Louis Vuitton that I ADORE! Pet friendly. Friendly staff. Attention to detail and again....ASAL!! Check this place out on your next trip to SF. Quick and easy Uber ride down to the Pier as well for the tourist. read more

Hotel Triton - Our room champagne looking out across the street. - Hotels Near Me - San Francisco, California

We stayed at Hotel Triton while visiting San Francisco for 5 days and had an awesome stay there. To start, everyone at the front desk was very friendly, welcoming, and helpful. They also informed us that complimentary coffee is available in the mornings and complimentary wine in the early evenings. We took advantage of both, and so did a lot of other hotel minglers. Because of the free morning jolt of caffeine provided at Hotel Triton, the Starbucks across the street didn't get a lot of our business like I had anticipated. It was also nice to come back from a long day of walking/sightseeing and find a tall glass of wine waiting for us. The lobby, elevators, hallways, and rooms are very clean and decorated with modern furniture and accents. The rooms aren't huge, but they have all of the necessary ingredients to provide a little home away from home. The building may look (and is probably) old, but the rooms are all updated. Best of all, Hotel Triton was conveniently located for everything that we wanted to do. Chinatown was right outside our door, the major Union Square shopping district was right down the street, the BART train to and from the airport was only a few blocks away, and everything else was just a walk, cable car, streetcar, bus, or train stop away. I would definitely recommend the Hotel Triton to anyone thinking about visiting the San Francisco area. It's a great value; in a great safe, location; and provides exceptional service and rooms. read more

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