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    Hotel Vertigo

    3.3 (206 reviews)
    ModerateHotels
    Open Open 24 hours

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    Alex L.

    If you're looking for an affordable, older, no-frills hotel in the downtown area, Hotel Vertigo is a perfect candidate. If you're under the impression that this place has anything to do with the iconic SF Hitchcock film, you'll be disappointed. As someone who has spent many a night in many a hotel in the heart of the city, I've developed a checklist of the basic amenities that make a stay worth it, or that justify the sometime exorbitant prices for even the shadiest of the bunch. Hotel Vertigo fell somewhere in the middle. First, the good: The bed was comfy, the water pressure great. The service was exceptional, from the sweet front desk gal who walked me through everything about the place and offered to take my bags in the back while I explored the city, to the manager who personally came up to make sure the TV was working in my room. Now the bad: Electrical outlets were almost impossible to find or buried behind the bed. There didn't seem to be any sort of heating/cooling unit, just an old grate in the wall that loudly blew air. I used this to cover up the noise from neighboring rooms, which leads me to another criticism - thin walls. Most annoying was some sort of motion sensor light in the doorway which was just close enough to my bed so as to come on at random throughout the night. And back to that Vertigo theme - Besides them playing the movie on loop at a TV behind the front counter and a stairwell that kind of sort of resembles the stairwell from the movie (which was actually in a church tower in a different town, not a hotel), I didn't see much. I give them props for at least repping and honoring the film that helped make this town famous. Overall, Hotel Vertigo is a good budget hotel that's particularly pleasing to those who are budget travelers. They won't have everything you're looking for, but in San Francisco, everything you're looking for costs way too much.

    Kelly A.

    I really enjoyed the stay here at Hotel Vertigo! It was very nice, clean and had all we needed. Perfectly located in between late night pizza spots, stop shops, breakfast/pastry and coffee joints literally every corner. However I do not like the fact the assigned parking lot was full. But we did get lucky to find parking else where for $30 overnight. Staff was very polite! Price was also right! We've payed up to $200 a night at other hotels that weren't any better than here! Check out Priceline for great deals :)

    Trina D.

    We booked a stay for 3 nights at Hotel Vertigo and could not have been happier with the price and room. We prepaid on Expedia with a great price and $25 off coupon. Check-in is at 3 pm but we checked in around noon without issue since they had a room available for us on the 4th floor. I asked for a room away from the elevator and they gave us one that was around the corner with windows facing the inner courtyard. I'm glad we weren't facing the street because street noise in SF can be loud. Our hotel was far enough away from the hustle and bustle of Union Square but close enough to walk to. My only gripe is walking through the Tenderloin from the Civic Center BART station. It can be sketchy but for the most part, people leave you alone. I may consider taking the bus next time for that short walk uphill. Our room consisted of a queen sized bed, desk, refrigerator, flat screen TV, 2 phones, free wifi, iPod clock dock (30 pin connector), horse head lamps, ceiling fan, safe, iron & ironing board, hair dryer, walk-in closet, 2 fluffy robes, and Bathé toiletries. For the most part our side of the hotel was quiet. You can hear the doors slam at random hours but we didn't hear anyone next door or above us. We did hear the water running in the pipes but that's normal for old hotels like this one. The windows don't have screens but we didn't have any issues with flying insects. There is no air conditioning and it is cold here most of the year so they don't usually need it. Cool fact: Hitchcock's Vertigo was partially filmed here. The movie can be seen on constant loop behind the reception desk. This hotel was built in the early 1900s and survived the Great SF Quake of 1906. They offer complimentary coffee and tea in the morning before 9:30 am and complimentary wine from 5:30 pm to 6:30 pm. The bottled water in the rooms are NOT complimentary. We just walked to a nearby grocery store and bought a gallon of water to use in refillable bottles instead. They also offer a small selection of snacks and drinks in the room for sale. We didn't bother to partake in those. They also offer an airport shuttle for $15/person. We opted to take the BART back for $8.65/person instead. They were kind enough to securely store our luggage until it was time to leave for our flight.

    Trash all around the block
    Emily D.

    The hotel is now a homeless shelter. People gather in front of the building with no mask, no social distancing. Human waste, trash, and homeless encampment pop up all around the block. The whole street is ruined

    View from our room
    Max A.

    Happened to take a day trip to San Fran and was too tired to head back south. Was accommodated by the Vertigo hotel for a last minute reservation. The receptionist was very friendly and gave great customer service. The room had a window view that I really appreciated for that authentic San Francisco experience. After parking my car for the night, I was concerned about dinner but found the pizza shop a few doors down and a bodega across the street at the corner. The room was clean which is my biggest concern when staying in hotels. Although an older property, I didn't not feel like I was suffering with a lack of cleanliness. The beds were oh so comfortable and quiet. I slept like a baby.

    Don't let the horse lamp scare you!
    Gorman E.

    If you are a fan of Hitchcock's movies...You have heard of this Hotel. The guest room contains one nod to Hitchcock's masterpiece - wall art that is a contemporary play off the 'swirl' symbol in the Vertigo movie. I was feeling the modern & playful decor of the warm tangerine orange and white. I didn't even mind the tilted horse head lamps. I had little to complain about and enjoy my stay here. I love the Tree coffee tables and the sofas in the Lobby. The staff was very helpful and so friendly. PROS: -Modern Rooms -Centrally located and easy walking distance to all of SF's attraction. -Entirely Non-Smoking -Pet-Friendly ($25 non-refundable cleaning fee, pets under 50 lbs) -One time IN-OUT Valet parking $35 / Oversize $40 -Daily Newspaper in the lobby -Complimentary Wi-Fi & access to the computer in the Lobby -Eco Practices & Comfy BED -Access to Nearby High-End Fitness Club ($15 passes available) -Flat Screen TVs -Dual Cordless Phones -iPod Speaker Docks -Signature Robes -Refrigerator -Free Maps -Green Tea Body wash & Soap CONS: -check in starts 3pm -Elevator is little slow -7 Floors & only 100 rooms. -Bathroom & Sink is little small -The heater/ air conditioning is little loud. Found out about this place from my fellow yelper friend who is a meat eater maybe that is the reason she loves the horse lamps? Anyways...I was surprise how inexpensive my two rooms I booked ( Executive King and Doube Double Bed). If you want a bigger room...go get the Double Double. I enjoyed taking showers with the rain fall shower head. Grocery store next to the hotel if you want some booze! Highly Recommended. I would stay here again in a heart beat.

    Our view to the left from room #405
    Brian D.

    "Well, I've been on blind dates before. Matter of fact to be honest, I've been picked up before." Judy Barton,  Vertigo I'm an avid Hitchcock fan, with Vertigo being my all time favorite film of his. I'm obsessed like Scotty was in the movie. The exterior of the Hotel Vertigo, formally The Empire Hotel; located at 940 Sutter Street, was used in Vertigo as location of hotel where Judy Barton lives. The studio version of her hotel room was modelled on room 401, due to their proximity to the Empire's neon sign. We stayed in a double queen room 405 down the hall from 401. More info here : http://reelsf.com/reelsf/vertigo-empire-hotel They have done an a nice job updating the hotel into a modern and hip environment. They stream the film, Vertigo, on a loop,  24/7 in the lobby. It can be a bit dizzying when one is trying to concentrate. The room we had was facing the street side and didn't seem loud to us as others suggested, and I'm not a heavy sleeper either. The bed was extremely comfortable and the room was cleaned to my satisfaction. Snacks and beverages provided in the room are not complimentary. We partook of these goodies after a night of inbibing. The candy came in handy. I loved the orange and cream color palette. The elevator can get busy with wait times, so we took the stairs mostly. The front desk was cordial and efficient. We didn't drive a car, so we didn't need the valet that they provide for a fee. We walked everywhere, the location can't be beat. It's just below Nob Hill, and within walking distance to downtown, Chinatown, and the Ferry Building to name. We took cabs, or Uber to further destinations. The clientele was a nice mix of young and mature travelers. I look forward to another stay in the future. We stayed April 2014

    Natalie O.

    Old New York Hotel renovated to the new Hotel Vertigo... still an old hotel to me. Old elevator, old hallways, old paper thin walls that I can hear next door guests coughing and snoring throughout the night. Cons: -Not so friendly/customer oriented hotel staff, -Cable was out, and they didn't even tell me when I checked in. Found out the hard way when I got to my room. You should announce these things when I first get there! -No vending machines, no bottled water. WTH! and it was in the middle of the night when I felt parched. Front desk told me to drink the tap water... yuck -$40 for valet parking! You could just go one block down (840 Sutter St) and pay $21 instead -Those white horse heads for lamps are kinda scary when you look over at them in the middle of the night -As mentioned earlier - the paper thin walls -My room was in the back corner of the hotel, that side was darker and it made the look & feel of the room depressing Pros: -New modern furniture -Mini-fridge -iHome speaker system, handy if you forgot your iPhone charger -Two wireless phones... but why would I need two wireless phones if I'm in the same room? O_0 -Close-by pizzeria, gelato/coffee shop, liquor store Bottom line - I wouldn't stay here again. But if these pros and cons aren't too shabby for your hotel standards, then go for it. I'd rather pay a little more (cost me $93 for a Sat nite) and stay at a nicer place, which is what I should have done.

    Stairs from the 5th floor
    Jennifer L.

    Hotel Vertigo is a great place to stay. Pricing, location, and amenities are what makes this hotel a good choice. All staff I encountered were friendly, including the manager, front desk staff, and housekeeping staff. I arrived at 1pm, and although check-in is not until 3pm, they had a room available for me to check in early. After checking in, I was provided with a map showimg where the hotel is located and it's surrounding areas. Great way to find your way around. The room is clean, comfortable, and pretty modern. There was a nice desk with a chair I could sit at to look out the window and plan my day. There was a fridge with space so I was able to place leftover food or pastries there. There is complimentary tea and coffee 7-10am in the lobby. The fitness center is small, but adequate; it has a treadmill, bike, and elliptical for cardio, mats to stretch or exercise on, exercise balls, weights, a water dispenser, and towels. There's also a TV. The lobby is spacious with plenty of seating; it was perfect for me to hang out there while waiting to meet friends. I never had a problem with wifi. I just had to reconnect each time I left and returned to the hotel, but besides that, it worked perfectly. The hotel is literally in the center of Haight/Ashbury, Castro, Mission, Tenderloin, Union Square, FiDi, North Beach, Chinatown - basically most of the areas in SF. Going down will lead directly into Tenderloin, while going up will lead to Nob Hill and Russian hill, two different vibes. There is Bite, a small restaurant, outside the hotel if you want late night munchies or are hungry. Hotel Vertigo is sandwiched between 2 grocery stores/markets. There are multiple bars on Sutter by the hotel. It is about a 10-15min walk to Union Square. You can go down Sutter either way to avoid the Tenderloin if you want to feel safe. You can take the BART to either Civic Center or Powell to get to the hotel. I used Powell to avoid the Tenderloin area, and both Civic Center and Powell are about the same distance from the hotel so it doesn't matter which you choose. I explored Chinatown and North Beach area, Financial District and the Ferry Building, South of Market, Union Square, and Nob Hill and Russian Hill, all via walking. It was so easy to figure out and get around. Exploring alone at times, I felt safe inside and outside the hotel. Possible negatives: -Elevator is very slow; walking the stairs is faster. -Every single time I left the hotel and came back, my room key did not work. I tried separating it from my credit cards, but it still did not work. Sometimes my friend was in the room so she opened the door for me and other times, I had to walk down 5 flights of stairs to get new keys. One time, I had to go twice because the new key was accidentally registered to a different room #. -I could hear footsteps above me. Realizing that, I tried to step lightly to not bother the people in the room below me. -I had no hot water in the shower during the day, but I got some hot shower water at 11pm. -No air conditioner or heater, but there is a fan. -TV channels were interrupted at times. Who goes to SF to lay and watch TV? My friend does. -I put the "keep it down" sign on the door, but the room was made anyway. The sign is flimsy, so it could have flipped when we closed the door after leaving. I usually pack everything away if housekeeping is coming, but didn't get to this time due to the mix-up. Luckily, all my stuff was left as is and nothing was missing. Everything was refilled in the bathroom. Overall, these possible negatives did not bother me much. The location, safety, and the condition of the hotel outweighed the minor setbacks above. Just keep in mind and be prepared if any of the above will bother you.

    Leiann F.

    I am the type of person who relies more on pictures than the actual reviews of people. If the room looks nice, then it must be nice. It's not the best way to looks for a good room, but I didn't have a single problem at Hotel Vertigo. My boyfriend and I stayed here for a weekend because he got me tickets to Wicked and he's never been to SF before. I missed my chance at a room at the Westin because the price went up, so I looked for smaller hotels like this one. When I came across Hotel Vertigo, I couldn't get over how cheap the room was for the weekend and how nice the room looked in the pictures. I was a little scared to book it because a lot of people said how thin the walls were and how hard it was for them the sleep because of it. I took a chance anyway and let me tell you, I am a relatively light sleeper and I had no problems with noise. I had an easy sleep both nights and no outside noise (from the hallway or the streets) bothered me. Now, some people say the staff wasn't so nice, they were rude, and weren't very helpful. I don't know who was working there at the time, but the people I dealt with were as nice and helpful as it gets. The check-in lady was very kind and quick with everything so we could get situated in our room. After we got ready to watch Wicked, we went downstairs and another man was at the check-in desk. We told him we needed to get to the Orpheum Theater and he actually called us a cab. We had 15 minutes to get there and the cab was taking a little too long. He told us it was only a 10 minute walk down Hyde St. and since we're from LA, its not different from the DTLA area. It was a little sketchy, but I never felt unsafe and he was right. It wasn't that much different. Overall, I liked this place and if I planned on visiting the SF area again, I was plan to stay here. Good price, nice room, and very close to Union Square and trolly stops.

    Front desk, no notice of me or cell phone recording while standing at elevator nearby

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    Review Highlights - Hotel Vertigo

    I'm a huge Hitchcock fan, so the fact that this is the old "Empire Hotel" from Verigo made it oh so fun to stay here.

    Mentioned in 3 reviews

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    Staypineapple, An Elegant Hotel, Union Square - Staypineapple An Elegant Hotel Union Square

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    I had a great overall stay at Staypineapple, and a big part of that was the amazing staff. Everyone…read morewas so friendly, welcoming, and beyond attentive. It really made the difference in this case. First off, the lobby/rooms are gorgeous. It has a really fun, stylish vibe that sets a nice tone right when you walk in. I did happen to visit during a heat wave in San Francisco (rare timing) and unfortunately the AC stopped working in my room that night. But I have to give credit where it's due as the hotel handled it perfectly. They refunded the night without hesitation, and by 7am the AC was already fixed. That level of responsiveness impressed me. Three things I didn't like was they removed the gym for a conference/phone room? People like to keep their routine going while traveling and sometimes don't choose a hotel based on that. It also stated they had a gym, when they didn't. Should add it back. The bathrooms are insanely small. The lobby bar only has water? They can make some good money with such a nice bar. As for the location, if you're not familiar with Geary Street or the Tenderloin area, just do your research ahead of time. Personally, I had absolutely no issues at all and felt fine and completely safe. Try and get a higher floor for less noise, like any other city. It's also super convenient: there's a convenience store literally right across the street with snacks and anything else you might need during your stay. Between the staff, the vibe, and how well they handled the hiccup, I'd definitely consider staying here again (not during a heat wave haha)

    Hyatt Place San Francisco / Downtown - Health Club

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    Absolutely awful hotel. Everything feels dingy and cheap. I've stayed in dozens of hotels in SF and…read morethis is the worst value I've ever gotten for my money. Air conditioning doesn't work. Rooms can't go below 75 degrees, and if you ask them to fix it they'll twiddle with the buttons and tell you to check back in 30 minutes and it will still be 75 degrees. After hours of struggling in my extremely hot room (which cost $850, btw), I booked another hotel and requested a refund and the manager refused. (the rest of the staff was very nice, fwiw) This place is very low integrity. They don't care about the quality of the rooms or service, just how much they can exploit you for on the way out. Do not stay here under any circumstances.

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    Absolutely horrible experience--please note that staying here comes with hidden costs!…read more I was looking forward to staying here because of the location and cheap price; $80/night in SF over the weekend is definitely a hard find. However, from the very beginning to end ranged from confusion, annoyance, to plain nightmare. The check in process was confusing and and cumbersome. I was given no check in information, and there was no front desk. The intercom at the front door did not even work, and I had to call their actual "front desk" who apparently said they did not have my information on file and made me go through these annoying steps just to find my hotel room key in a lock box. The most frustrating and nightmarish experience came the next day when I lost the hotel room key (a physical key). I called the "front desk" several times but received no answer then finally got one after about 10 minutes. When I told the man at the "front desk," he told that he would have to speak to the housekeeper. After waiting for another 10 minutes, he informed me that I would be getting fined $200 for the lost room key, which is plain ridiculous, since they didn't have a replacement key (other than the housekeeper's key). I understand a $25 or $50 fee for a lost key but $200 for a freaking key???! After waiting for about 40 minutes total, he finally walked over with my replacement key and begged me not to lose it since that would mean the housekeeper can't even get in (how laughable). What's worse was that the other guests were able to use their phone or a passcode to get in since all the room had e-locks. When I asked the man at the "front desk" why I needed a physical key, he said that not all of the e-locks were working--including the one for my room. What a load BS. A horribly dingy hotel that can't even get its most basic sh*t together. Stay at this incompetently run hotel at your own risk or better yet find much better options.

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    $$$$

    SoMa, Financial District

    Amazing Service. Good Value. Butler Service…read more I came to the Bay Area for a relative's 80th birthday and booked The St. Regis because it was the only Forbes Five-Star rated hotel in San Francisco. I'm usually hesitant to stay at American hotel chains' "luxury products" because they often just feel like Marriotts with nicer tile (most new Ritz-Carltons, for example). I found the St. Regis to actually offer the kind of luxury service that is often missing in American hotels. I arrived fairly early, around 11:00 a.m., and the staff were incredibly friendly, accommodating both an early check-in and late check-out, along with a room upgrade. Prior to this stay, I didn't really understand the purpose of butler service, but they were kind enough to gift-wrap the presents for the birthday party I was attending while I booked a massage and walked around the city. The spa at the St. Regis is fairly large, with an indoor heated pool (well designed), a gender-separated steam room (out of order during my visit), and a sauna. I will say the spa could use an expansion or renovation. The "relaxation room" felt a bit like a repurposed salt room, and the men's lounge basically just had tea and snacks. The massage itself was great, and everyone there was extremely friendly. What really impressed me was the service. I casually asked whether they had bath salts available for use in my room, and within 30 minutes of leaving the spa, bath salts, bubble bath, and bottled water were delivered to my room without my needing to make a special request. Great attention to detail. I walked through the gym and it seemed large enough for a full circuit workout, with plenty of equipment. I do wish the hotel had more dedicated lobby or guest lounge areas. The check-in area, bar, and restaurant all seemed to blend together into one shared space, which felt fairly busy in the evening when non-guests came in for happy hour. The bar was nice but honestly expensive and not especially memorable. I was a bit surprised by some of the clientele (there were what I assumed to be a couple "working ladies" at the bar who I wonder if their services were less than the cost of breakfast in hindsight), though very friendly occasionally felt slightly out of sync with the otherwise polished atmosphere of the hotel. I didn't try the restaurant for dinner. The hotel does offer a complimentary car service around the local area, though unfortunately it was booked when I needed it. Breakfast was expensive, easily over $100 per person for a fairly normal order, but it was very tasty. The Eggs Benedict were perfectly cooked and included truffle, which was fantastic. The room was clean and comfortable. I do think it could have used a deeper scrub, though I admit my standards may be skewed by an exceptional housekeeper at home. There was also a slight musty odor. It was not on the level of a room at an average Belmond property or the former Mandarin Oriental Miami, but it was spacious and perfectly comfortable for one person. I'm not entirely sure whether St. Regis considers itself directly competitive with those brands. In summary, the service is what makes this hotel worthy of five stars. They seem genuinely happy to accommodate nearly anything you might need or even casually mention wanting. Personally, I find San Francisco itself dirty, stressful, expensive, and rough around the edges, so having a hotel that felt calm, polished, and attentive made a huge difference in my trip.

    Stayed here for 2 nights as part of The Edit program from Chase. They are also a FHR hotel but the…read moreChase portal price was significantly cheaper so we ended up using Chase. If you have both cards, check both portals. If you have the Amex Plat, you are also Gold Elite status so you can get some extra perks such as fast wifi (it's pretty fast lol). Service is top notch. Hotel is clean. Room is beautiful and quiet. I love how the AC is super quiet, I couldn't even notice it turn on. We also got $90 breakfast credit for two. The food is extremely overpriced and $90 doesn't get you very far if you eat at the restaurant. We ordered to go most of the time. Note that there is tax on the food and tip (if you choose). Breakfast: Two farm egg any style. Fine but small portions for $32. Would not order again. Chilaquiles. Also fine but basic for $35. Would not order again. Sourdough muffin sandwich: If you want best value for price ($26), get this. It's seriously huge and filling. California croissant: This one is like an elevated avocado toast. It's really good. Price is $31. The mixed berry antioxidant smoothie is also meh. I can make a better smoothie at home. As part of The Edit they also give you $100 credit to use on food and drinks only at the hotel. It was SF restaurant week so we ordered the $90 3 course meal for dinner at the hotel restaurant Astra. We ordered the duck cannoli (ok tasting but the duck is cold), braised short rib (very good! Love the polenta) and the brussel sprouts (menu said it was gremoleta/garlic/parmesan flavor but it ended up being gochujang flavor and it was overly sauced). Was not a huge fan. The hotel is dog friendly. They give you a bed and bowl and treats. The pet fee is steep at $200 per stay. There is the Yerba Buena gardens across the street (5 minute walk) to take your dog out. The park is clean with lots of grass. This was one of the deciding factors of us picking this hotel because it's hard to find grass area in the city. They allowed me late check out at 5pm which is awesome!! Also, they have a chi hair dryer which is very powerful. Location in Financial District is very central to a lot of eateries and next door to Soma.

    Four Seasons Hotel San Francisco at Embarcadero - Restaurant at the lobby

    Four Seasons Hotel San Francisco at Embarcadero

    (45 reviews)

    Financial District

    Impeccable. Truly impeccable at every turn. Attention to detail knows no bounds at this Four…read moreSeasons property. Not sure who the GM is, but they need to take a bow for creating and maintaining a culture of pride and excellence. The staff is happy to be here and it shows in every small detail. The staff made an ordinary stay an extraordinary guest experience. If you are trying to determine where to stay in SFO, look no further!

    I have a problem with this being a Four Seasons, because it's really not that type of experience…read moreand I wouldn't think they would just throw their brand around. The hotel used to be quite a few other properties, so while they may have decorated it, it's not the luxurious experience we've had at other hotels. The views are to die for, we had a room that spanned windows from Golden Gate to Bay Bridge, it was amazing being on the 45th floor and seeing the night sky and morning sunrise. The property doesn't really have a real lobby, spa, and the restaurant is average, as in the quality of the food was just not top notch, and they have access to the best ingredients. They only have two elevators and are quite slow, at a busy time this can be quite annoying. The room itself was small, no real furniture, would have been nice to have a sofa and table with two chairs. There was no dresser. The bathroom was great for one, but small for two. The shower didn't have a bench, no his or her's sinks. The bed when we got into it was super soft and not supportive, when we called they did something really odd and put a board on the mattress and then a topper. I guess they have a guest that asks for this. Why didn't the service people know they have a firm version of the mattress topper they could have switched for us. We didn't have the best sleep. Again, usually the Four Seasons beds are amazing. While this property doesn't charge regular Four Seasons prices, it also doesn't deliver the experience and it would be a shame if the brand started doing this.

    Hotel Vertigo - hotels - Updated June 2026

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