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HOTWORX - Castle Rock

5.0 (4 reviews)
Closed • 9:00 am - 2:00 pm

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Services - HOTWORX - Castle Rock

Group fitness

Personal training

Virtual fitness classes

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Recommended Reviews - HOTWORX - Castle Rock

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2 years ago

Im addicted! Love the dry sauna, infra-red, and exercise videos. There is a wide variety and they are open 24/7

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4 years ago

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4 years ago

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4 years ago

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Planet Fitness

Planet Fitness

3.6
(25 reviews)
0.1 mi

I love this gym! Customer service is great, facilities are great. Members are mostly great,…read morerespectful & clean. The facility is very clean! The workout machines have all been recently updated & they're great! My only complaint is that they got rid of the reservation computer for the Black Card rooms.

Do not ever sign up here. This place is fraudulent and predatory. I wish I could give zero stars…read more My husband and I signed up for memberships and decided to cancel later that exact SAME DAY due to our discomfort with some of the policies. The front desk staff sent us cancellation paperwork for both of our memberships (which I have proof of) and guaranteed we would not be charged any further. Our BANK ACCOUNT was then fraudulently charged 2 days later for one of the memberships and a few days after that our credit card was charged for BOTH memberships. For services we cancelled and never once used. Immediate red flag #1 should've been that they require you to provide a routing and accounting number for your bank account, on top of a credit card. We immediately reached out to the facility to request refunds and have been fighting tooth and nail to get our money back ever since. It has now been over a dozen phone calls and 3 in-person visits and while the $15 charged to our checking account was reversed, no money has been returned to our credit card. In these 3 weeks, the club has already changed over management, so the manager we've talked to nearly a dozen times ("Caroline") who repeatedly fed us lip service about how we "just needed to wait for the money" because it would "take 7-10 day business days" (mind you, it has been over 3 weeks now), is no longer managing there. We then had to re-explain the entire situation to the new manager who told us our money was refunded and it, in fact, has not been, so this is a lie. Every time we call, we're fed the line of "we'll look into it and get back to you tomorrow" which has been a false promise many times over. This week when we called again two more times, we were then told to call over to a different club off of Arapahoe Road to try to get in touch with the new manager because she is between clubs. That club had no idea who she even was and the manager there told us that they don't even have the power to get us our money back and we would need to dispute with our bank, so we wasted 3 weeks being polite and patient for absolutely no reason. So they are authorized to steal our money from us, but not to give it back?? The amount of runaround, lip service, misinformation, and general lack of care that this staff has shown us is beyond disappointing. Do not ever sign up here. They will put your bank account info in their system, steal your money, and give you endless runaround until there's nothing you can do but dispute the charges and fight for yourself through your bank. I now have to find the time to visit our bank, dispute the charge, and change all of our banking info for a $40.40 charge that should have been easily and immediately returned to us. As a busy and pregnant mom, I do not have the time and energy for this but now have to invent the time so we prevent further fraud. This business is unbelievably shady and scummy. I don't understand how any company can operate like this in good conscience in this day and age. I will be reporting this facility to the BBB and FTC and sharing this experience on every review platform to warn others.

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Planet Fitness
Planet Fitness
Planet Fitness

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HOTWORX - Castle Rock - yoga - Updated July 2026

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