They have lots of stuff and reasonable hours. Still I showed up a few minutes before closing to…read morebuy something quick and the security guard closed the door in my face and waved me away. The pet wash stations are often broken / closed. So that's three stars for me.

DO NOT Support this business!!! I tried to make a return and did nothing to help and waited 10 mins…read morefor the manager to just say no receipt no return no exchanges and they don't put the warning at the open cash register. This place is a scam. All for profit and ripping ppl off and the cashier could've just told me.

Always sweet employees. I come for the buy 3 get 1 can free. I also come for the greenies. I'm…read morethankful this store is close to me 1/2 mile and it has a small parking lot. Treat them nice good Karma:)

I generally like Petfood Express, but a recent pricing decision has made me reconsider where I buy…read moremy dog products. They produce their own brand of treats, Fog City, yet market them as if they're an independent brand. My dog loves their rolled beef gullets, which I've been buying in 1 lb bulk for months at $29.99. Now, they've raised the price to $39.99--a 33% increase on a product they manufacture themselves. This almost certainly reflects a response to demand rather than rising costs, given that individual gullets haven't increased in price. It seems like a case of, "We've sold out for two months straight--let's see how much more we can charge." Knowing this is their own product, the justification can't be higher supplier costs. It's frustrating to see this kind of price manipulation, especially when price gouging has been a topic of national attention.

We've had to come here twice now. The first time, in 2023, our tiny kitten was diagnosed with…read morepanleukapenia. They were so kind, as we said goodbye to our tiny boy that we had bottle fed and raised from birth. The in house diagnostics are great. We didn't have to wait long at all for the test results. The 2nd time, we brought in our elderly girl. She was 16. When her vet turned us away when we came to tell them we were coming in (they told us "maybe tomorrow"), we headed here. She'd been sick a while, we knew it was coming. Of course, that didn't make it any easier. The staff here was absolutely wonderful. As soon as we walked in, they took us out of the lobby so we wouldn't have to sit with all the happy/healthy animals. They didn't question us, they saw her and told us we were making the right choice. They brought her a soft cat bed to lay in. They gave us all the time we needed to hold her and love her, until we were ready. No pressure. Then they allowed my 16 year old daughter to hold her beloved girl until she was gone. We were allowed more time with her. Then they gave us each a vile of her beautiful fur. We weren't rushed. We did everything on our terms/time. And our girl left this world surrounded in love. I would 100% recommend PETS Referral Center. I hope we never have to go back. But, we would of we had too.

Im writing this review to thank all the team at PETS for their honesty and empathy during one of…read morethe hardest moments I have experienced. I went online and filled out the forms necessary for an emergency visit. When I arrived they were already expecting her, despite it being 4th of July, things moved quickly. Our dog was of old age, not eating, and lethargic. I was expecting that it was likely she was in the middle of passing away, which the team confirmed. The team put me in a room where I could talk with my family and make a decision with them (since I was dog sitting and everyone else was out of town). While the decision needed to be made quickly about next steps, they were empathetic and patient with us. We opted to put our girl to sleep; she was in a lot of suffering. The doctor was so respectful and it was a peaceful process. Thank you for caring for our Chispita. We are grateful for a sad yet peaceful experience.

I go once a month to use the pet wash. Generally there's no line, the pet wash area is clean and…read morethe plumbing works. There are just a couple of challenges: sometimes its difficult to adjust the water temp, so you have to adjust then wait some time for it to settle, then re-adjust if necessary, and secondly the pricing is a little high - but you get what you pay for.

Vet was Rude/unprofessional. Went to take my dog for his shots and I wanted to record a bit…read moreobviously without getting the workers faces etc. There are no signs saying no Cameras or photography. The Vet stops me and says "No pictures please" which is fine I stopped respectfully but she added "I mean I don't go to your job and take pictures of you" (with a sassy tone) she didn't need to add that totally killed my mood. Why would I want a picture of her? Mind you I work at a Mexican restaurant where there's pics of me posted on yelp without my knowledge. This is the 2 second vid I screenshotted to show what I was recording before I could adjust and zoom in. Mind you she had no problem hugging, kissing and rubbing her face on my dog like if it was hers/was ok to do but I kept my mouth shut.

This has been my local go to pet food store for over a decade. They have assisted with a number of…read morehealth related questions regarding my dogs in a friendly and generous manner. They have assisted shown be where products are located and explained the differences of them as well. They always have a number of employees working the registers so I never wait to be checked out for very long. I am grateful they have exceptional products at very good prices. For example I purchased a stainless steel water bowl for a lot less than I had seen them other places so that was awesome!

Excellent selection of quality pet products and foods, although a bit pricey. Helpful staff.read more

The staff are well informed about just about everything that you ask them And if not they will try…read moreand get you to someone else that can.

If you want to traumatize your tiny senior dog with a bath then this is the place for you! We've…read morenever been here before and won't be going back. I put the token in and the water was freezing cold, then it turned way too hot, repeatedly. I ran to get help because my dog is almost blind and was getting anxious at this point. They said this had happened previously the same day so I'm wondering why they didn't close down that bathtub for future customers? They put in a token for another bathtub for us. I just moved as fast as I could to get her out of there. The blow dryer was very cold for a small dog. You have no control except for the water pressure.. I honestly can't believe I paid for that experience. I highly don't recommend you bring a senior dog to this place.

Came in just before closing and got some de wormer for this homeless skinny black cat that seems to…read morelike me. Was able to pop in and out just before closing and get exactly what I needed in no time. Lots of efficient help here. I think good prices too - and faster than waiting for shipping in an urgent case. Lots of parking and in a shopping center that is convenient if you do shopping elsewhere. There is this homeless skinny black cat and I had the suspicious feeling he has worms - he is so friendly I was able to put Advantage on him and so I thought after that was taken care of a dewormer would be worthwhile. I like to call him 'The Husband' - he takes care of his wife - a callie cat - and guards the stairs from intruders as she eats. He really isn't interested in eating - I think he might do that elsewhere - but he likes to hang around and sit next to me after his wife eats and runs. He is so skinny and the two of them look sort of pathetic. Globs in their fur, probably diseases and fleas - but I like them. Due to their upper respiratory disease I have to be carful with them and not introduce their problems to my cat - but I still help them out best I can. I give them wet food and dry and Lysine from here to help with allergies or the URI. Probably in the future i will TNR them as Mrs Meow looks worn out from having children with this guy. I like her a lot she reminds me of my Pig Pig.

Love the dog bath system here. Just great! So much easier than washing our pup at homeread more

Wanted to give this shop a shot despite some of the bad reviews we've seen…read more We came in and this place really is a mess. It's pretty dirty and there's stuff scattered everywhere. It's located in a warehouse in West Oakland, and if you look up at the ceiling, there is insulation hanging out everywhere. There were random buckets of water scattered throughout the ground, and this was honestly probably the dirtiest fish store we've walked into and we've now been to four or five in the Bay Area between El Cerrito and Hayward. We brought our young child with us and were really nervous to even let her walk around given all the water on the ground. But we gave the store the benefit of the doubt and wanted to support a small business so we picked out a few different things. A few days after bringing home two Kuhli loaches, one of them died. A few days later the other one also died. Called to express our concern and unfortunately the person working could not offer any solution, store credit, or refund and simply said once an animal is out the bag it's no longer their problem. Would not recommend, there a way better fish stores in the Bay Area that are clean, take care of their stock and provide much better customer service.

Been here a handful of times, usually to window shop! They have great selection of fish, space is…read morepretty big, and feels like an exclusive hidden gem type of store. Staff are friendly, knowledgeable, and quick to answer any questions you may have.

We were looking to add a new member to the family with a bearded dragon. Instead of going to a…read morechain pet store, we decided to come out to East Bay Vivarium because we have trust in their sourcing and care methods. The staff workers were very knowledgeable and gave us the entire download of how to properly care for our new pet. Even though I've been a bearded dragon owner before, I learned so many new things that I didn't know before. We wanted to make sure we were choosing the right animal for our needs and the staff was very patient in taking out all the different animals we were interested in meeting before we made our final choice. Our new family member has now been with us for a couple of weeks and seems to be thriving. We are very happy in our decision to purchase from this business.

Ok service, not the friendliest and also not as knowledgeable as you'd expect. Have heard some…read morehorror stories of advice coming from here. Like suggesting the wrong supplements with the wrong light setup. I suggest you verify all advise you get from here.

I love birds so much. Growing up in Australia, I was lucky enough to see many of the species sold…read moreas "pets" living freely in the wild, where they belong. Seeing birds like corellas confined to small cages in pet stores is heartbreaking. These are highly intelligent, deeply social animals that naturally live in large flocks, spending their days flying, playing, and interacting with one another. The "exotic pet" trade removes animals from the wild or breeds them for sale, often in poor and inhumane conditions. Many birds end up isolated, neglected, or abandoned once people realize how complex their needs actually are. The corella pictured here from this store was desperately reaching for affection through the cage bars. No sentient being should be treated as a product to buy and sell. Please stop selling animals. Instead, work with rescues to help the many birds already in need of homes, and support efforts to ultimatelyend the exotic pet trade.

I stopped into Your Basic Bird in Berkeley a couple of months ago to grab some pet supplies, and I…read morewas so incredibly saddened to see several parrots in reallllllly bad shape. Pulling all of their own feathers out because of the stress of captivity in tiny changes all alone. These are wild animals who are incredibly smart and social. They do not pull their own feathers out like this in wild. It's a sign of serious captivity related stress. In 2026, how is this still a thing? I talked to the owner a little bit, and I can tell she is a decent person who cares in her own way about these birds she's holding captive, but I don't think she understands that they are suffering horribly. Folks at Your Basic Bird, please, please stop selling live animals. There is no need for this unethical practice in 2026, and I believe that you are good people. Please do the right thing and give your birds to sanctuaries where they can be rehabilitated and have enough space and social relationships to perform their natural behaviors. This kind of captivity is just plain cruel, and I know you don't want to be cruel to these birds. And folks out there, please don't buy animals in retail stores. Adopt them from local shelters and save a life instead!