We've boarded our family dog, Joey, with Sugar Maple multiple times over the last few years…read more Jennifer and her family are kind, welcoming people that have been very accommodating over the years. Joey is always excited when we are pulling up the driveway to SM! While away this most recent trip we changed our plans to extend our vacation, Jennifer allowed Joey to extent his stay which made our time much more relaxing and enjoyable! Upon pick-up Joey was happy, healthy and clearly had been well cared for during his stay.

Before choosing Sugar Maple Farm, we spent a lot of time researching the best possible boarding…read moreoptions in Virginia. The abundance of 5-star reviews reassured us, and we even scheduled a one-night trial stay to test it before our longer family trip. During that visit, we were promised strong communication, regular photo updates, and a high standard of care while we were away. Sadly, our actual experience was the complete opposite. While traveling in Asia, we were told we'd receive regular updates. Instead, we got only three photos over a span of 10 days--and only after multiple follow ups and texts from our side. The lack of communication and unease made it difficult for any of us to enjoy our trip and we knew something was not right. When it came time for pickup, the owner was not even present. Just a few hours before we landed, we received a text informing us that our dog was injured and her teenage son would be there for pick up. There was no explanation, no phone call, no attempt to take responsibility, and not a single follow-up to check on how she was doing after. It felt cold, negligent, and deeply unprofessional. We later learned the injury was a torn ACL requiring surgery. What's most upsetting is that we had clearly disclosed a prior ACL injury in the intake paperwork--on the opposite leg. That information was either ignored or not reviewed at all. There was no transparency, no apology, and absolutely no concern for how serious the injury was. We chose Sugar Maple Farm because we wanted a safe and trusted place. When something went wrong, there was no accountability--only deflection. That trust was completely broken. It's devastating to watch our dog struggle with pain and limited mobility, and to know she now faces a 12-15 week recovery from a surgery that may have been preventable with proper care. We came home expecting to see her happy and healthy. Instead, we're managing a serious injury with no answers on what happened. If you value your dog's safety and well-being, I urge you to look elsewhere. Sugar Maple Farm may have glowing reviews, but our experience was proof that when things go wrong, this facility does not step up.

I WISH I COULD LEAVE 100 STARS!!! My second time coming to…read morecozy cats and I'm over the moon with them! I will never forget our nail appointment today, my rescued barn cat has never really let me hold her and I showed up today and Ms. Megan brought my liddie out IN HER ARMS! I am so grateful for everyone who has loved on my little babies and helped take care of them. Megan, you are the MVP! I will definitely be using cozy cats in the future!

So I haven't used this establishment for boarding but I did use it for grooming services a while…read moreback. My cat seemed very happy with the visit and came home refreshed and clean. They gave us a report card and sent pictures so that made it reassuring. All the staff are very friendly. Drop off and pick up was a breeze. I would definitely return in the future for another bath or boarding.

Ridgeside was recommended to us by a neighbor with a very well mannered dog. We have a 4 yo…read moreBluetick Coonhound that had a few issues that we couldn't get past on our own. Initially we checked out the Ridgeside Instagram account and then after contacting them for additional information we decided to sign Flossie up for the 3 week board & train program. We were given our trainer's contact info in case we had any questions or wanted additional info prior to the start date. Gina picked up Flossie and for the next three weeks we got pictures and videos every day of Flossie's training progress plus also information for us to learn about the training. All of this made the transition back home easy and seamless. Gina's instructions were clear and concise and she also made sure that we understood the hows and the whys of training. Since Flossie has been home Gina reached out to see how things were going and said she was available if we had any follow up questions. We are very happy with the outcome and feel the training really firmed up our loosey goosey training up to that point. Gina gave Flossie the foundational training she needed in order for us to meet our goals with Flossie and we couldn't be happier with the outcome.

I can't say enough good things about Brandi and Perry Bailey of RSK9. Their work has given my pup…read moreand I so much freedom and balance. Pebbles (blue heeler, 1.5 years old) would never listen to me, would not sit or lay still, and had a lot of other obedience issues that caused her to be stressed or confused. She was a TOUGH dog to train and I was concerned I couldn't find the solution for her to get basic concepts. This view has completely changed since working with RSK9's 3 week program. I would HIGHLY recommend them and their methods - you can tell they genuinely love working with dogs and it's made a huge difference in giving my dog the chance to find real rest at home. They send DAILY updates with photos and videos which was so nice. This isn't a regular class or something you just pay for; it's truly an investment that you and your dog will be using for the time you get to share together. Side note: it's worth doing 3 weeks versus 2 weeks. At the 2 week mark is when Pebbles really started to understand her marks and cues. From here there is so much more that can be refined and Brandi/Perry really capitalize on that threshold being crossed!

Em takes amazing care of our dog and he always looks clean and happy and healthy once I pick him…read moreup! She does great work and I can't recommend her more!

Emma is the most genuin and sweetest ever!! we trust her FULLY with our girls and wouldn't have…read moreanyone else do it! she is so understanding and patient and we love her!! she also is helping our girl get over a small fear of nail trimming after grooming accident at vet!

Olde Towne Pet Resort is a great place for dog daycare. The staff is very helpful and always takes…read moregood care of my dog. He's been going there for daycare for some time now, and he's also been groomed and gone swimming there, all great experiences. To date, I'd definitely recommend them.

What a great idea for our doggie babies! It truly is a resort even from the little bit I got to…read moresee. I was so embarrassed when we arrived because my little demon decided to take a number two right in the lobby. The staff didn't flinch and assured me they would take care of it. They checked us in just like they would do for me when I visit a spa and ushered him away for his grooming appointment. They called me a few hours later to say my boy was ready but I told them I wouldn't be able to get him until a couple of hours later. The agent said that was fine and I could get him anytime before closing. Mind you, I dropped him off before 10 am. So I'm basically getting free daycare along with the grooming fee. Which I also didn't pay for because I had a complimentary visit! I gave a nice tip when I picked him up and he rounded the corner with a glorious mane. I couldn't stop laughing because he was blown out to the GAWDS. Anyway, we will be back and I know it will be worth it.

Great walkers, TERRIBLE management-- I have been using YDS for a few months now. The huge plus side…read moreis that the walkers are FANTASTIC. As far as management goes-- steer clear at all costs. I've actually never been treated so poorly by a customer service "professional" as I was treated by Colleen Flanagan. I asked that she not return my call because I didn't want to interact with her any longer and she said "well I'm the owner. If you don't like me as a person then this may not be a good fit." I made this request because I had just spent 20 minutes being disgusted by her crude attempts at conflict resolution. Just be prepared to deal with an overly emotional and unprofessional business owner. Otherwise the dog care has always been good.

Sadie loves Colleen, Ken, and the team!…read more Sadie is a 2 year old lab mix who has LOTS of energy to burn... She needs to run, run, run! We found that Your Dog Smiles offers dog running services in addition to the standard visits and walks. When we have to be gone for an extended period of time, we ALWAYS give them a call to take care of Sadie. The notes they leave are informative and let us know everything that they do with Sadie. When we go away for more than a day, YDS takes Sadie into their home as part of the Bed and Biscuit service. She is treated as part of their home, and the pack (with 2 other dogs). I love that I get the occasional photo sent to me showing how much fun Sadie is having. Would recommend Your Dog Smiles to anyone that's looking for a Pet Service!

The good news is at least my dog is not dead! When you hire a mature women to come and dog sit and…read moreshe sends her 18 year old son it can't be good. I have used Kim for many years. She said that she would come into my home and take care of my beloved dog. 2 days into the stay, she installed her 18 year old son. My dog was not walked, he slept into the late morning, showered, used what ever product he need and use my home as a crash pad. The service cost $83.00 per day. All I can say is you have been warned.

We found Cupid Pets on Care.com. They saved the day by watching our two boys for the weekend while…read morewe took a family camping trip. The home visit and agreement was set literally one day before we left (dog sitting hero's!). We have bully breeds and didn't anticipate the 90 degree weekend that VA had out of no where a few weeks ago. I just love their kind, personable, and detail oriented attitudes. They are so thorough, I swear they spend the same out of hired time writing out their adorable summary briefs that are left with each visit. My pet needed meds, all of which was also taken care of. I have decided to hire their services for bi-weekly mid-day walks to help my boys get some extra exercise. This company is unbelievable easy to deal with. Highly recommended. A+++ The Pensabene Family

Omg they are the best ! Super trust worthy and I'm super happy I was recommended to them. Kelly is…read morevery responsive and answers all my questions and most importantly they keep my dog safe !

Kelly is amazing and so nice! She took great care of our dog while we went on vacation. She…read morecommunicated well, sent photos and left or home in good shape. We felt at ease with her as our pet sitter. Highly recommend her.