Worst inspection experience ever. Do NOT USE THIS INSPECTION COMPANY AT ALL COST. Several mistakes in the report: 1. heater is working. But inspector turned it to cooling and raise the temperature, and just say it is not functional. 2. The microwave is working. Inspector said it has a fire spark in it. We tested multiple times, no issue. 3. Give poor rating to dishwasher because the water pipe is blocked... 4. Report 18 years old air conditioner past design life when it is fully working... The report uses a lot of misleading words that hint the problem is bigger than it is The worst thing is that when we asked the inspector to come back to recheck, the inspector team and manager refused to do it. They asked us to confirm the report is correct and we actually corrected all those items which was a mistake from the inspector. Do not use this inspection company read more

Never Ever Ever use this home inspection company for anything! The termite report was ordered and performed but even though they agreed to be paid through escrow which is a common practice, LUCY VALDEZ refused to send the inspection report until payment was received which is not what they agreed to do. Then one week before the close of escrow after the buyer removed ALL of their contingencies LUCY VALDEZ emails the termite report putting the entire transaction at risk as we are legally bound to disclose any new information-meaning if the buyer sees the report they can change their mind and cancel the deal or attempt to renegotiate for a lower price. Avoid Housemasters inspection at all costs. This is unprofessional and jeopardized the entire transaction. Lucy was also an overall nasty unpleasant person to deal with, I think she may be off kilter and need medication because she is completely irrational and unethical. Where do they find these people??? read more

This was long due but I do want to warn those home owners who are not present during the sale of their property. Homemaster inspectors don't care to check if appliances are plugged or not. They would just mark it as not working.. Its common sense to at least see if an appliance is plugged or not when it doesn't power up especially when home is being deep cleaned for sale. Their inspector marked my dish washer which never had any issue as not functional. When I asked if he checked it was plugged? His answer "It should just turn on"..seriously?? don't you have any common sense about appliances? Okay fine you made a mistake. Can you go back verify and fix the report? Yes but there will be charge of $150 for reinspection plus an extra day to regenerate the report. I didn't have time. Open house was in couple of days. Luckily Bay area market was good for sellers. Buyers didn't ask for any credit. Their billing office person was no better either. I managed to sent them email asking for method of payment for the inspection all while I was busy moving coast to coast move. They still sent a rude email asking why I wasn't paying. Luckily realtor assistant pointed out my email which they never replied to. Still they didn't bother to apologize. read more

Live in Pacifica,CA. My realtor uses housemaster for home inspections frequently. Price is depending on sq ft of property and land. for 980sqft living area and ~3000sq ft of land was ~$400. Very clear reports with pictures also they give you a link to the report online. Inspector Mario Trujillo did a very detailed inspection and recommendations. Would use again. read more

Inspection itself was a formality since we were buying a well-maintained, newer property. What came afterwards was priceless. We never received an invoice. I believe it is up to vendor to send an invoice via mail or email or to include inspection in closing costs. It is not up to me to hunt down vendors as I am closing/moving/settling in. No invoice was ever received. Then Lucy Valdez with Housemasters comes out of the woodwork and threatens us with legal action for non payment. So far, I've asked Lucy 3 time (THREE!) to provide me an invoice. She was never able to produce one! Either backdated or current. I've made a payment over the phone and then she sends a payment confirmation to a third party! WTH. What a dysfunctional joint. Makes me wonder about the quality of inspection if office is operating on a negative IQ. read more

After half a year employee LUCY VALDEZ tried to cheat me and to get second payment for house inspection what I already did! Tried to threaten me with legal department and finally didn't excuse for her actions. Very unpolite and non-professional. Comany did not respond for my complains. I would not recommend. read more

Housemaster was prompt (the house was out in the country a ways) and efficient. They were professional and offered good tips and suggestions. I would absolutely recommend them as well as use them again. read more

I used House Master for an inspection of an 18-year old mobile home at the advice of my friends who had recently used them. Mike Nolting, my inspector, was very professional and thorough. He was very detail-oriented, was patient and answered all of my questions, and explained my options in terms of repairs in a way that was easy to understand and digest. I would highly recommend him to my friends who are buying homes. read more

The home inspector was respectful, kindly let us know most the benefit and the inconvenience from the house. We need the paperwork faster and he gives to my realtor in less that two days, (it was weekend). When we got the report, it was very clear and consistent, was a great experience working with HouseMaster Home inspection! read more

Very promt, courteous and efficient service. Also, the inspector took the time to answer questions that he didn't necessarily have to answer. Great price too for what you get. read more

Very very detailed inspection! This was my first one ever and I was amazed on how professional HouseMaster is. From how fast they gave me the appointment to getting the report in just a couple of days. Everything was there! Thanks Lucy for keeping me informed and for always answering the phone when I had a question! read more

Reliable, prompt, courteous,fast and meticulous - need I say more?

Usually I don't write reviews but this is the first time I had experience getting house inspection done. I requested for both house and termite inspection and it was pretty quick. Within 2-3 days I had the report. Report was very detailed, considering all major and even minor issues in house. For first time buyers this is very helpful as everything is new and they also gave good suggestion on repair side and how much that can cost. I was in hurry to get report as date for removing contingency was close, so I dialed in to the customer service and explained my problem and they were quick in making and sending the report. Overall I am very satisfied with service and would definitely recommend and would take service again while buying house. Thanks for reading. read more

I've been using them several times. Very good services, competitive price. Report is always delivered fast and written detailed, professional. Highly recommend them. read more

House Master did a great job doing our inspection for our house. Thank you House Master.

I have engaged house master for inspecting my new two bedroom condo 1310 sq ft in San jose. The house inspection in San Jose was done within 15 min. First, Inspector said that there is no centralized air conditioning and only heat pump is available. After the inspector left, my realtor found that there is air condition system in the house. After that my realtor requested to send another inspector. Second inspector came and did nothing. Only talking. He advised to change the control panel of aircondition system, change filter etc.. After that I started inspection myself and found many many issues in the house. 1. The door in the master bedroom toilet is broken 2. Toilet is not flushing and the inside parts are broken 3. Four locks are damaged and not working. 4. Window is not closing 5. Bath tub is damaged and the inside part / rust is exposed. 6. Joints in the wood floor is damaged 7. Balcony mesh door is damaged and not working. 8. Electric panel is broken in many places I am not happy with house master's work and it is waste of money. I never recommend to any of my friends and relatives. Overall I had a bitter experience with house master. NOT RECOMMENDED...STAY AWAY.. Updates: 09/04/14: I have asked them to return back my money as they have not done anything. My realtor spoke to them and finally they returned the money they charged. read more

When dealing with buying a house, you are already overwhelmed and stressed out. Using Housemaster, took just a bit of stress out the week for us. I was referred to them by our lender. They were very timely and answered questions quickly. I also appreciated they did not cancel the appointment. Trying to still go to work and deal with all these inspections and appointments can be stressful. It went so smooth. read more

I am a realtor and this was the first time I've ever used house masters. They were on time very professional, and answered all my questions. The binder they leave for the new homeowners is wonderful and helpful. They did a thorough job and completed it in a timely manner the reports are easy to understand and read and I felt confident that I could count on what was reported in the reports read more

The inspection appointment was scheduled very quickly. When we arrived, the inspector was already halfway done so we didn't have to wait around too long. Very pleasant inspector and very detailed report! Will use them in the future! read more

Extremely terse inspection. Checkmark based information with no summaries or further detail. Basic facts about age of HVAC system entirely inaccurate (which is odd as that is generally listed on the unit...). 11 year old roof estimate estimated to be 2 years old. All of which makes it hard to trust any of the details in the inspection. read more

We used HouseMasters for the inspection of our home we were purchasing. The appointment was quickly scheduled to meet our requested timeline. We had our inspection on Black Friday of 2016. Our inspector (Dale) arrived on time. He was professional, friendly and explained the home inspection process. He performed the process quickly and explained his preliminary results to us and our realtor. The final report was very thorough, included great detail, a lot of photographs and was completed/forwarded to all parties the next day (on Saturday). We could not have asked for a better home inspection company or inspector. We highly recommend HouseMasters. read more

We've had the misfortune of using this business to inspect the house we bought last summer. The inspector seemed competent enough in person, however he gave our roof a passing grade, which ended up being a disaster once we had our recent good rain storm. After the resulting leakage and inspections from two roof specialists, we are now attempting to collect for the resulting damages and roof replacement. The company is hiding behind their contract template disclaimers and loopholes. NOT recommended! read more

Very friendly staff and doing a great detailed work. Took his time to explain everything.

BEWARE ! This inspection company will sell your email and phone number to marketing services companies - you WILL get calls and emails for security systems, utilities, packing boxes. In my case, I was called by security system for a house I got inspection to put up for sale. So they don't even think who's info they are selling to whom. And no easy way to stop those calls except to tell callers individually. At this point, doesn't matter how their services were, they are a cheap business which I cannot trust. read more

On Time. Efficient and people friendly. They called me on site, They discussed their findings with me. But was so nice is that they left a very good impression with my buyers. When ever she asked a question they answered it in a way she would understand. All my buyers could say is that "I like the inspectors, they are good". Which compliments me as well. Thank you House a Masters. read more

It had been a while after I bought my house in 1990 and I decided it is time to do another house inspection. I requested house inspection and it was pretty quick. Within 1 day, the Inspection company call me to reconfirm my schedule. The inspector showed up on time and spent two hours to look at everything in the house. He also pointed out various problems that he noticed. Within 2-3 days I had the report. Report was very detailed, considering all major and even minor issues in house. I was able to start looking into fixing some of these problems with my handyman or professionals recommended by other people. Overall I am very satisfied with service and would definitely recommend and would take service again in the future. read more

I was pleased with the professionalism and thoroughness of the technician, Mario Trujillo. He found several items that I didn't notice, and this will help me in the negotiating process with the house. read more

HouseMaster along with the Pest and Termite contractor they supplied me with kept me away from wood boring beetles, a foundation issue with water intrusion, and plumbing/electrical insufficiencies. I went into the home knowing I was going to have to spend some money to "rehab" the home but to what end"? I may have never known if I did not receive such a detailed home inspection by these guys. The inspector Anthony was cool, informative, and provided me with easy to understand (layman terms) results! read more

Anthony was very professional and dedicated to not only the inspection but also helping us find the details on an issue.

I just read a home inspection report done by mario Trujillo of Housemaster, what a terrible report, ambigous, check box type report, just reported the easy obvious stuff. Obviously he bought a franchise from Housemaster. I have been buying and selling houses for 20+ years and this report I read is one of the worst ever, find a reputable company not a one man band who paid to be an inspector read more

the inspectors that came out were nice & friendly. they walked us through all the issues & answered our questions to any concerns. very helpful & would recommend. read more

Scheduled a home inspection with HouseMasters on 7/27/2016. Inspector showed up 40 minutes before scheduled time; I had to rush home. He was completely uninterested, left after 35 minutes. Did a horrible job, in fact inspection report from sellers was much more detailed and thorough than HouseMasters inspector. I called to complain, spoke with HouseMasters president Bruce Howe on 8/4 who offered full refund if I signed a waiver form. Faxed and emailed the form on 8/5. Received NO response from HouseMasters until 9/12/2016. During this time, I left 6 messages over the phone, 4 emails, and 2 faxes. They simply didn't respond. Contacted BBB and Contractors Association who must have gotten their attention. On 9/13 I got an email stating, I never sent them the waiver form. Then they stated, it was in their spam mail for 6 weeks and they didn't see it. A week later I received the refund. I do not trust this company, their president, and will never do business with them again. read more