Locks Storage went above and beyond to accommodate us with our truck rental. Great services and…read moreprices, excellent customer service. I highly recommend!

Moving? I know so daunting! After living in a place for almost a decade, I found myself needing to…read moremove, and like always you realize you have way more stuff than you care to admit!! A friend recommended I try Morningstar Storage, so I decided to give them a chance. When I got there I was welcomed by Ashanti, who poor thing was about to take her lunch! Had I not been in such a hurry I would have come back at a later time, but I truly needed to unload my car! She was so gracious about the inconvenience, and took real good care of me! Showed me a few options for different sizes so I could the right one! Walked me through the rates that happened to be great as they currently have specials on all of their units! She got me all signed up, and out the door in record time! I even offered to get her her lunch for cutting into her lunch time and even though she declined I appreciate how efficient she was! I highly recommend, this storage facility, they are climate controlled and offer insurance! Keep in mind you do need to pay for admin fess and potentially a lock, so don't get sticker shocked on your first months rent! It should be a one time thing so don't worry! You have 24/7 access as they provide gate codes for you! Go pay Ashanti a visit and get yourself a nice clean storage unit!

Do not rent here. They charge close to a $100 for smaller units and on top of that they claim there…read moreare carts by the elevators which is only three and whenever I stop by the there is not one cart in sight. Why am I giving them money just to not be able to move my things. Ridiculous to have units but not have carts. How are people supposed to move their items without getting a back injury or breaking a sweat. Last time I was here I spent 15 minutes just walking around trying to find a cart on the property. I also witnessed another couple trying to find one as well. We both ended up leaving frustrated.

Of I could give zero stars I would. Thru moved us in and everything was great. We had one month…read morefree upon moving in. After a few months the amount doubled. No warning no nothing. The woman who worked there harassed my kids when going to the unit. They gave it on tape. They had us pay the rent and then she warned to call the police every time they come to the unit. No Reason for it other than them asking why she was tripping. the man that works in the office was nice and had common sense. They need to get rid of that lady and maybe they will get better. Even other customers stopped my kids when leaving to tell them she is like that with everyone and told them times to go when they can avoid her. Smh. I am speaking with lawyers now to get my money back they didn't refund for a month we we not there. You have been warned.

Customer Service is amazing and helpful. Matt helped me from my first experience and guide me with…read morethe best way to improve my move.

I returned a vehicle after putting a little over 6 gallons in it. It was after hours and I dropped…read morethe key off in the box. 2 days later, I get billed $56 additionally on top of my rental fee. I called this them and told them I am being overcharged and a lady picked up and told me I'd have to call uhaul's 800 number. Makes no sense to report it to uhaul when you are the one I am having the dispute with. I called uhaul. Uhaul is saying that storage 290 was claiming I returned the gas tank on 1/4 but received it almost full. That is literally impossible as I used 90 miles and the odometer shows that. But they're claiming I used that much gas. The uhual lady confirmed their vehicle is about 15 mpg; which adds up to exactly how much gas I put back in the vehicle. I told the lady, how can I use about 150 miles worth of gas in 90 miles? Even when I filled the tank, it wasn't even half way. The uhaul customer agent saw what I was saying made sense. Take a guess what uhaul did? You guessed it; they called 290 storage. The exact same thing I was trying to do in the 1st place. She got off the phone with storage 290 and said the lady kept saying she double checks everything. That doesn't answer the question as to how the odometer shows I used 90 miles but the gas their claiming was used is about 150 miles.So uhaul is now transferring this to their district manager to investigate. I will update my status. Long story short... don' use this place. They tried to overcharge me $56. I will report them to the BBB if I don't hear back soon. Update: Literally, 30 minutes after this review was posted, the owner emailed me and told me she would look into my concerns. About 15 minutes after I got that email, a district manager got a hold of me and did refund me the $56. In talking with him , he did admit that based on the miles I drove the needle shouldn't have moved more than 1/4. I am changing my rating from a 1 star to a 3 star. I can't give it higher than a 3 star based on what occurred but I will give credit to the owner. She was swift in responding and very professional to me and uhaul did correct the mistake.

Its clean and roomy for our travel trailer. Cindy was so helpful to help us get the storage unit…read morethat we need. Prices are reasonable and the rates were clearly explained. And in a great location.

The service here is 1000/10 I just started storing my car here and it's secured like Fort Knox. It…read moreis definitely climate controlled which I love and I am thankful that my 2026 car is in great hands. Anyone that is looking to store their car please come to The Asylum and you will not be disappointed.

We stored a car, a motor home, and two bicycles. We thought our keys were locked away in our car,…read morebut after spending a hour of searching, we remembered we took them with. Pete, the owner, was so kind, he gave us a ride to our hotel, where we found the keys and drove us back to his lot. The lot was a bit dusty, so Pete asked us to move our vehicles to a spot where he rinsed them off. We could not have been happier.

I went in to ask about pricing for a specific sized unit and the woman behind the desk spoke to me…read morelike I was an absolute idiot. I wish I had got her name. They're cheap but they must underpay their employees or something because she was very rude to me. I'm definitely taking my business elsewhere.

EVERYTHING! My daughter came home raving about their stellar service! She was quite impressed with…read moreboth representatives with whom she came in contact. Her experience began with great customer service over the phone, with all agreements made promptly fulfilled. She was impressed by Crystal, who was extremely accommodating, helpful, and kind. My daughter was traveling all the way from Cypress to Alvin, and Crystal made sure that she was well taken care of, alleviating any stress typically associated with a big move like that. We HIGHLY RECOMMEND CY-FAIR STORAGE!

Big Tex Storage is a great storage partner and provided me with peace of mind. Nicole and Ray are…read moreprofessional, kind and on site ready to help. Convenient and hassle free. I think great pricing. I feel safe and the facility is clean. No other storage partner in Houston for me.

Excellent service, facility, and location. Convenient access hours during weekends and holidays.read more