Logan is phenomenal, friendly, knowledgeable, and incredibly helpful. My husband has a beloved…read moreclock that is over 40 years old, which he received while serving in the Air Force during Desert Storm. It holds tremendous sentimental value, so finding someone we could trust with the repair was important. After submitting a repair request, Logan responded promptly and kept us informed throughout the process. We're thrilled to say he was able to restore the clock, and we couldn't be happier with the results. It was also a pleasure meeting Logan and his family. They were warm and welcoming, and even their cat made the visit memorable! If you're looking for someone who provides exceptional craftsmanship and outstanding customer service, I highly recommend Logan.

Fixed my clock just fine; small hiccup about pickup time but Logan let me wait a few minutes with…read morehis dog while he finished the job. He tells me that he also makes house calls, which is great since we have a grandfather clock.

Very quick repair of a favorite family treasure click Owner…read morecame through on time promised Quote was given upfront which was nice Nice gentleman

He should not suggest he makes watch repairs. Ripped me off with the watch works replacement that…read moredidn't work. Best to go to the Little Watch Shop on S. Shepherd for a repair. Less expensive. Much more reliable. Look at the ratings!

I just had a 2nd antique clock serviced by Chappell Jordan. This one was a 175-year-old marble and…read morepatinated bronze French Figural Clock. The clock's movement hadn't been serviced in over 116 years according to the 2 November 1910 inscription on the pendulum bracket by its previous servicer. Also, the clock's marble base was missing most of the Roman numerals that were formerly attached to it to serve as the dial. Bernie Maya of Chappell Jordan completely cleaned and serviced the movement and bell such that the clock mechanism now looks brand new and the clock runs like new. Bernie also polished the marble and installed new Roman numerals for the dial on the clocks marble block. What a magnificent job ! Chappell Jordan hit it out of the ballpark again !

In 2012 we had them overhaul our 19th century Seth Thomas clock. Today it is still going strong…read more More recently they serviced three of our other clocks which are 50 to 75+ years old. This is a very knowledgeable group and experienced group.

I have been looking for a long time for someone to come and work on our grandfather clock. It had…read morestopped chiming and was running slow. I found Alberto and Sons online. They came out the same day that I called them. The technician was very friendly and super knowledgeable. He explained everything that was going on with the clock and what needed to be done. Their rates were more than reasonable, and I couldn't be happier with the clock now. We will definitely be calling them in the future whenever we need any service on the clock.

First, this guy came on a Friday afternoon during a bowl game. At 7:20pm, he said he is on the…read moreway. He got here around 8:30 and stayed until 11:45. I know it was late but he didn't want to leave until it was working right? He was really into his work because he wanted to explain things at did a good job.

Mr. Picky needed a watch band repaired and ran in to take care of that. Before I could blink, he…read morewas back, watch fixed and for only $7. Amazing!

I found Ken on the internet. He repaired / rehabbed a hundred year old Waterbury Kitchen Clock…read morethat I recently inherited. It would not keep time, and the chime was off / not lined up with the correct hour. This clock had been in my parents' house, and the sound of that clock ticking (it has a pendulum and makes the classic "tick-tock" sound) had been sort of the heartbeat of the home. Being able to hear that, and to see it work correctly, and to hear the chime on the hour, does me good. He fixed it, gave me a tutorial on how and when to wind it, and how to adjust it if need be. The price was fair - not cheap - and I had no issue with it. Ken is friendly and easy to deal with. His business is appropriately named - he really is an expert. I recommend him without reservation.

Service requested, cleaning and maintenance on my Grandfather clock. Turnaround and pricing was…read morereasonable.

I have used them twice for my expensive grandfather clocks and they have been on time and fixed my…read moreproblems with 1 trip.

They have the worst customer service I've experienced in a long time. I brought my watch in for…read morerepair, got a ticket and never heard from them until I reached back out. I inquired on my repair time and they never followed up. My belief is that they rely on their policy that if an item isn't picked up within 60 days that they can sell the item. It is posted on their back wall. I addressed this concern with their owner and she could have cared less. HORRIBLE SERVICE AND BEHAVIOR. See pic I included of their policy - such a scam

I'm extremely disappointed with both the communication and the condition of my watch. After…read moredropping it off, I went weeks without any update and had to repeatedly follow up myself. I was then quoted $795 to repair a watch worth roughly $400, and when I declined and asked to pick it up, I was told it had already been sent out without my approval. When I finally received the watch back, it was in worse condition than when I left it--now inoperable, with visible scratch on the chrono hand. I left a functioning watch with a stiff crown and received one that no longer works. Feels like sabotage.

DO NOT use this guy!! I left my $1000 watch with him to replace the batteries and after a year of…read morefrustration and a $150 deposit, he finally tells me he lost my watch. Then a couple of months later, he says his roommate's friend stole the watch! But he will replace it with a cheaper inferior model. I told him that was unacceptable so he suggested I find my own replacement. I do, but it is not as pristine as my watch, costs me almost $400, and it also needs batteries. I take it to him (assuming he would still have the original replacement batteries-wrong! He doesn't have those batteries either! Now he wants more money to get more batteries and that "when he gets a check, he will repay me for the replacement watch". Long story, short: it's been over 1 and 1/2 years, I'm out over $500, I don't have my original watch, no batteries, no repayment, and he won't return my calls or texts! Any way you cut it, I've been scammed by this guy!! Do yourself a favor and stay away from Black Forest Watch and Clock, Jewelry, or whatever else he's calling his business now!!

He changed the battery to a watch really quick. Great job and very nice. Recommend someone else's…read morefor engraving.