This will be the only jewelry repair store I will use moving forward!!! The customer service is top…read morenotch and their work is impeccable! I had several very sentimental pieces that needed to be repaired and I am so glad that I chose Silverlust! Even if I didn't live in the area, I would still make the drive to them! Perfection all around!

The gentlemen who helped me were delightful. They're doing some work on a bracelet and I also ended…read moreup buying a necklace, too. Good prices! I'll be back!

We had the pleasure of working with Kimberly to design my engagement ring. The pricing, turnaround…read moretime, and flexibility working with Kimberly and the Erica DelGardo beat other jewelers we were working with. I really didn't know what I wanted or what to expect and Kimberly was so patient and kind, even when I changed my mind on the direction I wanted to go. I love my ring so much and she really turned our experience around after dealing with quite a few horrible experiences at other places prior to meeting their team!

I was looking for a good jeweler to buy a necklace as a birthday gift for my (then) girlfriend, and…read moreI happened to stumble upon Erica's shop. Erica and her staff were able to help me through the process of creating a custom pendant, and they were so personable and accommodating throughout the process. The piece came out beautifully; it was exactly what I wanted, and fit my expected budget. Most importantly, my girlfriend (now fiancè) loves the necklace I was so pleased with the necklace that I went back for an engagement ring, and that turned out perfectly as well! My fiancè was over the moon!! Erica and her staff did such a good job and went above and beyond for me on several occasions (such as being flexible with meeting times to accommodate my crazy schedule). They are honest, do quality work, and genuinely care about their customers. I will absolutely be coming back to them for any future jewelry needs!

Kyle is wonderful. He has great ideas to create the perfect ring. He was so helpful with my wedding…read morering. I look forward to doing more business with him.

I was impressed with the quick response and upfront quotes for my jewelry repairs, which I…read more appreciate.

What a treat to be a customer at Reiner's Fine Jewelry where they understand service and have the…read morecompetence and experience to work with fine jewelry! The store is beautiful, easy parking, safe shopping, no upselling, and work was accomplished with professionalism and creativity. Steve is a jewel himself. All the staff is delightful, caring, and topnotch. We are fortunate to have such a professional jeweler in Houston.

We had a good experience here! My fiancé brought in a stone we bought elsewhere. We had our stone…read moreset and requested a hidden halo, and they did an amazing job. The craftsmanship turned out beautiful, and they brought exactly what we envisioned to life. We're so happy with the final result and highly recommend them! Apart from that, I have been trying to get in touch with them to ask a question about my ring, and have called them many times over the course of a week and have gotten no response. Maybe you have to go in store to speak with them? Not sure but that's the only reason I gave four stars instead of five; communication could be better. Overall we are satisfied with our experience!!

Sandra was lovely to work with and very communicative over text. I was able to bring my jewelry in…read morethe next day to have it resized. Mathew was really cool and gave me so much information about gold that I never knew. I love to learn new things, so it was a fun meeting. We even discussed creating earrings to match, out of my leftover gold, which I'm considering. The showroom is absolutely beautiful. Sandra's jewelry is one of a kind and very unique.

Brought in my estate pieces for review & estimates. Very professional. I ended up selling majority…read moreof my pieces due to good offer. Also could not help myself by browsing all of their goodies showcased, which were some very cool vintage pieces that I have my eyes on now. They also for free removed a stone from a size 5 ring that they bought but I kept the stone. Very appreciative for that considering it was my grandma's ring (too small so they just bought gold) Would recommend for buying, selling, appraisals and following them online as well. Ps - I am just a customer w no ties to anyone at the company so my review is strictly based on my customer experience.

Cash only and high price point on basic services. Need to have tap pay or Zelle option.read more

I don't normally do reviews, but, I feel I need to. I gave them two windup watches (1960ish) for…read morerepair. They told me they needed to get parts that aren't generic parts and I was good with that. They called me when they said they were ready. After returning the watches something like 4 trips for each one they are still not keeping accurate time. I had to just wait and come by when I thought they may have been done with the watches because they would not call me when they were ready. I went there thinking an old watch repair place could fix an old watch. Apparently, they cannot. After spending a few hundred dollars there I am looking for another repair shop for both watches. Very disappointing.

So accommodating and did a great job repairing a couple pieces of jewelry for me! Will be using him…read morefor future needs :)

Matt did an amazing job repairing and restoring my wife's 12 year old engagement ring and wedding…read moreband. They look brand new! He was very thorough and knowledgeable, in his consultation, and he did not disappoint. We'll definitely be coming back!

I have many fly high little bunny pieces and cannot believe I've never reviewed them…read more The shop is full of unique, one of a kind, true quality gemstone pieces. They are exceptional craftsman!

I was so excited when my sister and I found this boutique. We both bought several items, and I…read morepurchased a ring for $334 after taxes. The customer service was great--until I needed help. Four days after purchasing the ring, the stone fell out during normal wear. A ring at that price should last much longer than four days. At that point, I no longer trusted the quality of their jewelry, which is why I requested a refund, not an exchange. Why would I exchange it for another ring if I had already lost confidence in their products? Instead of taking accountability, I was given the runaround. I was told people were on vacation and someone would call me when they returned. They're all back now, and I still haven't received a single phone call. When I told them my bank advised me to return the ring as part of the dispute process, they began closing the store earlier than their posted hours, making it impossible for me to return it after work. Then they told me they would never accept the ring back, that "that's not how banks work," and that I would never win my dispute. The employee I spoke with was incredibly dismissive and even implied that because I didn't buy an expensive ring, I shouldn't expect more. $334 is not cheap, and no customer should be made to feel like they're asking too much when a product breaks after only four days. I was also told their stones are not glued in, yet when mine fell out there was clearly adhesive on the setting. Rather than acknowledging a possible defect, they denied responsibility. The broken ring was disappointing, but the way I was treated was worse. A business should stand behind its products and treat customers with respect. Unfortunately, that wasn't my experience.