So I agree with the reviews on here that Dr. Horsefield is knowledgeable. I don't think that can be…read moreargued. What I don't appreciate is when medical practitioners get offended when you ask questions, or challenge theories when it comes to your own health. It is my body and my life, I think every patient should ask questions and challenge conventional theories. I have a thyroid issue. I am trying to find ways to heal it. I have been seeing Dr. Horsefield for maybe 5 years now, and have noticed passive aggressiveness before... but what I recently experienced is clearly unacceptable. I saw him for my regular annual appointment 3 months ago. My TSH levels were too high, so I got on some thyroid supplements and we retested about 6 weeks later. The results came in and the TSH levels were too low. I have since readjusted my medication and sent him an email politely asking if he could order the bloodwork to retest my levels so I can ensure i am now healthy and found the right balance. His response was callous. I have attached a photo with the passive aggressive response, where he makes it clear that he wont put the test in the system because he doesn't get paid for "answering emails, ordering tests, reviewing tests, communicating test results and maintenance of records" ..... REALLY? Aren't those tasks associated with being a doctor? I would be happy to pay him, for me it isn't about the money at all. In addition, clearly SOMEONE is getting paid when I order these lab tests because I'm charged thousands of dollars for them. All I need though is the bloodwork.... and he doesn't have availability for 2 months!?! I'm extremely disappointed that someone in the healthcare field is so much more concerned about their wallet than their patients health. Also if he wanted to charge me a processing fee that is fine, but his solution is clearly not in my best interest to wait 2 months and potentially do irreversible damage to my body.

I had an appointment for annual physical examination with Dr. Horsfield. I waited in the…read moreexamination room almost an hour. No one came in to check on me. I was frustrated and left. His assistant had the audacity to ask me if I wanted to rescheduled.

Let me first preface this by when I scheduled this appointment, I specifically asked for the…read moreearliest morning appointment because I needed blood work and I wanted to do it all together. I had an appointment at 9:30, so I left at 8:30, got there early, and expected to be seen at my appointment time. 30 minutes went by, and everybody else was being called, so I asked how far behind she was, and I was told it would be another hour or hour and a half, putting my appointment time from 930 to 11. Mind you I haven't had a coffee, I hadn't eaten, I was starting to feel lightheaded because of it, and agitated, because if I had an asked, they would've had me waiting there wasting my time. Quality of care is a zero for today. If you want me to respect your time and show up on time, you need to respect my time and see me on time, or put me with another provider who can take me as their patient because she's so far behind. If you know that a provider is running an hour to an hour and a half behind, you as the clinic need to modify so that patient can still be seen by another provider at their time. This was really frustrating, because I SPECIFICALLY made it CLEAR that I needed an early appointment, and I needed to be seen on time. Overall, I usually don't have an issue with Baylor, but this time they really could've done a better job.

It's been nine years since my service at Baylor Family Medicine Clinic on Kirby Street, and I have…read moresince then rotated at many clinics throughout my medical school training and residency training within multiple different specialties. I'm now a board-certified, fellowship-trained attending physician, and I still have yet to see another clinic respond to their clients like the way I was treated. Still forcing the patient to pay for unnecessary lab tests that was never even stated on simple, straightforward paperwork is unethical. Now as a physician, I would send my patients and loved ones somewhere else.

I have always had excellent service here. I saw Dr McCormack before we moved three years ago and we…read moreboth came back to him when we moved back. Even more special is that he remembered details about our lives even three years later, both medically and personally. It's hard to find primary care doctors who are engaged with you as a person and smart. Even morning labs were done quickly and efficiently. Never a long wait time for either. I feel well taken care of and my health is in good hands.

It's not surprising this clinic has such poor reviews the wait time is always long, the reception…read morestaff is unfriendly and the providers are constantly changing. All they care about is growing the office space and getting new patients not taking care of existing patients. Time for a new PCP!

I truly enjoy the high quality care that I receive at this location. I have been seeing my amazing…read more PCP, Dr. Gilford, every since I moved to Houston. She provides great compassion and understanding as you would want in a doctor. She's so great, that sometimes it's hard to get on her schedule if you don't book in advance. But even when I am being seen by other physicians or nurses, I'm always getting great care and compassion from them. Their lab techs have been the same 2 amazing women that has been their since I started visiting. I truly appreciate their care and compassion as getting labs done are my least favorites. But seeing them always put a smile on my face and make me feel at ease. Another thing that I really appreciate, is their app. Anytime I have questions, want to see my test results, need to set an appointment, or need referrals, I can do so in their app. It's very user friendly and they will get back to me within 24-48 business hours. My health is good because I have a great healthy village with Dr. Gilford and team at Village Medical.

I am someone who is not a huge fan of doctors, and I have had a hard time finding one that I like,…read morewho will treat their patients with respect. Dr Moore, by far, exceeded my expectations. She listened to everything I had concerns about, and then formulated a game plan to move forward. I plan to come back to Dr. Moores office. And I would highly recommend her and her staff. They were super nice!

Dr. Hayley Nguyen is still the best! She's super thorough and caring. I've never had to wait long…read morefor my visit. She has blood draws in office also so no traveling to another location to get that done. She uses a portal after the visit to communicate results and next steps. I especially like that during her visit with you, she really takes the time to listen. It doesn't feel like she's just wanting to get you in and out to move onto the next. Her notes are super thorough as well! I had a gap in coverage due to being laid off and when I came back in, she just picked right back up where we started. I highly recommend still! She's the best!

Dr. Nguyen is an absolute delight. Her bedside manner is unmatched and she goes out of her way to…read moreunderstand what your needs are and to develop an appropriate treatment plan. As a new patient, I was able to get an appointment next day! As someone who works in the healthcare space, this is virtually unheard of. While her receptionist could use a little more training on customer service and not having a flat affect, the overall experience was fantastic. 10 out of 10, would recommend Dr. Hayley Nguyen.

How do you expect a returning patient to schedule a follow-up appointment is your receptionist…read moreignores their calls. Cynthia purposely did not answer or take my calls for multiple days. I know bc I called off from a different number and she picked right on up literally after I called from my original number. I asked her why she was not picking up my phone calls multiple times, only for her to be rude and blow off the questions everytime. Been in pain and calling since Tuesday asking about about a prescription refill only for her to stop answering the phone. I was not being difficult, I asked a simple question. Now I have to start this process all over again with a new Dr. SAVE YOURSELF TIME AND DO NOT GO TO THIS RUN DOWN MEDICAL OFFICE!

They don't stop calling after I told them I'm not fredy! I feel Harassed. The lady is asking…read morepersonal questions about health insurance that I didn't inquire about!! I'm going to get my lawyer involved if y'all keep calling me!!!

Terrible service over the phone. The girl who answered just said hello, no thank you for calling…read moreMidtown family medicine, just rude attitude overall. I called to make my husband who is a lineman oit of pocket at work an appointment and she wouldn't let me do that...she said my husband needs to call. No thanks. Here is a tip, if you are unhappy at your job, go find something that makes you happy. RUDE!

I have been coming here for more than 10 years. I can only say thank you for being there for us…read more your wonderful staff to the amazing Dr.Maldonado how knows his stuff. Thank you so much

I really like the convenience of this location. There is plenty of surface lot parking. The clinic…read moreis fairly new, they opened in Feb/Mar of this year. Booking is easy and staff is friendly. The only downside i'd say is that the parking lot has no shade. So when exiting the clinic, my car is very hot. I know this is out of the control of the clinic and more so the area but thought i'd make note of that.

From the owner: Kelsey-Seybold’s Upper Kirby Clinic offers comprehensive primary and specialty care for adults and…read morechildren. Kelsey-Seybold Clinic – Upper Kirby is located inside the loop at the corner of W. Alabama Street and Kirby Drive near Kelsey-Seybold’s Spencer R. Berthelsen Main Campus. Patients have access to on-site services such as laboratory and X-ray, as well as Family Medicine and Pediatrics. Upper Kirby has space for up to 18 providers with plans to expand specialties in Dermatology, Pulmonology, Endocrinology, Orthopedics, Optometry, and more. Patients also have an extensive referral network of neighboring clinics, including Berthelsen Main Campus, River Oaks Clinic, Rice Village Clinic OB/GYN, and West University Clinic. Our Upper Kirby Clinic offers comprehensive physicals—including sports, annual, and back-to-school exams—along with blood pressure checks, blood work, and lab testing. We also provide specialized support for weight and stress management to help you maintain your overall health and wellness. Welcoming New Patients and Accepting Most Health Insurance Plans Our Upper Kirby Clinic welcomes new and current patients and accepts more than 50 health insurance plans, including Aetna, Blue Cross Blue Shield, Cigna, and UnitedHealthcare. Kelsey-Seybold Clinic is also in network with the following Medicare Advantage plans: KelseyCare Advantage, Aetna, UnitedHealthcare, and WellCare. See the complete list of 50+ health plans and Medicare Advantage accepted.

I have been a patient of Dr. Knafos for over 15 years. I have recommended her to several family…read moremembers including my father, cousins, 2 of my aunts and my husband. I have also been of a patient of NP Carol Manning. She & I go back even farther. I will always remember when I overheard Dr. K on the phone sticking up for me with a specialist. I probably would have been sent home if Dr. Knafo had not insisted that something was wrong because she knew me so well. And that I was a good patient. So she sent me for some tests that same day & I had to be hospitalized for a week. I had developed an infection from a procedure I had with that specialist. I even had to have surgery because the fever would not break. I also remember one of her doctors calling my father on a Saturday to inquire on how he was feeling. We had seen Dr. G. Loya the day before. I was impressed & touched because she was so sincere about his well being. I see Dr. K or Carol Manning every year for my well woman exam & for any health issues during the year. I have not ever had any problems with the office staff. At my last visit 2 weeks ago, I had a sinus issue, my wait time was 15 minutes, the entire visit took about 40 minutes by the time I was back to my car. I don't think that was bad. I'm not crazy about the parking though. I usually have to park in a lot for $5.00.

This practice seems to bite off more than it can chew. I've been a patience for about 3 years,…read moresince leaving home for university. Although I am a patient of Dr. Knafo, I've only spoken to her 3 of the minimum 9 times I had appointments. The other visits I was seen by two other female doctors. Now this isn't a big issue if you are going for smaller concerns like check ups and well woman exams but I had a continuous stomach issue that the lack of consistency in visits very negatively effected. I ran the same tests multiple times and explained the same symptoms/reactions to the doctors each visit and we ran in circles. I understand this is a family practice and not a specialist, but at some point it's up to the doctors to admit they don't know and refer me to someone else. It took a year of this before I broke down crying and begged for them to refer me. I would like to commend Dr. Knafo on what she is TRYING to do. When I did get to meet with her she was very caring and serious about my mental health. ( I have anxiety and depression ) Although, I believe this effected her judgement a little too much, I often felt like she wouldn't take my other physical health concerns seriously until I started taking medication as she strongly urged for me to start taking lexipro whenever I saw her. I've been doing well with my mental health, and would often express to her the reason behind my being so wound up and on the verge of tears in her office is because I was a 19 year old college student battling a mystery issue and running the same tests every visit. Making appointments is easy, everything else over the phone is hit or miss depending on if they feel like taking your call at that time.