This review is difficult to write because I really want this location to succeed…read more
A couple of years ago, we stopped dining at this Cracker Barrel because of declining service and food quality. It was disappointing because we've had wonderful experiences at the Lufkin location while traveling to visit our daughter during college. The difference between the two locations has always been noticeable, and unfortunately, our recent visit confirmed that this location still hasn't turned things around.
Since we eat out frequently, we decided to give it another chance and hoped things had improved. Sadly, they seem to have gotten worse.
Our server, Luna, appeared to be very new and lacked the training or support she needed. I don't place the blame solely on her because everyone has to learn somewhere, but it was evident that no one was mentoring or assisting her. There were only about five or six tables dining at the time, and it appeared she was only responsible for our table while other servers handled the rest of the restaurant.
Service was extremely slow from the start. We waited for drinks, bread, refills, and basic table attention, often wondering if she was coming back. When our meals arrived, my husband's dinner was missing half of the sides that were listed on the dinner menu. When we asked about it, she initially insisted that everything had been served and even brought us a breakfast menu to explain it. However, we had ordered from the dinner menu, which clearly listed additional sides. Once we showed her the correct menu, the mistake was acknowledged, but the missing items came out one at a time over an extended period. The final side didn't arrive until after we had already finished eating, so we ended up taking it home for our dog.
My son ordered the chicken noodle soup, only to be told it wasn't available. He was offered the Campfire Chicken Soup instead, which was essentially chicken broth with vegetables and chicken--but no noodles. It was very disappointing, and he only ate a couple of spoonfuls. My mother ordered the Country Fried Steak and also only managed a few bites because it simply wasn't very good.
The bright spot was my Campfire Chicken meal, which I actually enjoyed.
Beyond our own table, we noticed several dirty tables sitting uncleared while plenty of servers were on the floor. The restaurant gave the overall impression of being neglected rather than simply busy. We never once saw a manager checking on guests, assisting staff, or ensuring everything was running smoothly. That was perhaps the most disappointing part of the evening. Good management can make all the difference, especially when newer employees need guidance.
I still enjoy browsing the Cracker Barrel store and usually stop in once or twice a year because they always have unique gifts, seasonal décor, and fun items. It's the restaurant that continues to disappoint.
It's honestly sad to see. We've watched several Cracker Barrel locations close over the years, and while I'd hate to see this one suffer the same fate, I can understand why customers may choose not to return if experiences like ours continue. Judging by how few guests were dining during dinner, I doubt we're the only ones who have felt this way.
I truly hope this location receives the leadership, training, and attention it needs. Cracker Barrel has always been a place known for comfort, hospitality, and consistency, and I would love nothing more than to be able to change this review after a future visit.
