Went in to buy some Big Green Egg accessories when they were liquidating them out of inventory. Sarkis was super kind and helpful, even brought me a cart so I could load up my haul and bring it to the register. He patiently entered each piece by SKU and had to manually apply the discount for each line item (of 34 items!). He didn't complain, all while directing other customers to his associates and fielding a ringing phone. Service was exceptional, everyone there was super kind and helpful. It's not close to where I live, but I certainly wouldn't hesitate to shop here again. I'd endorse giving Howard's a chance if your are appliance shopping! read more

Grigor helped us find the best appliances for our new home. Best bundle prices for top of the line products. So excited to get our new kitchen ready to go ! read more

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Unbelievably poor service from the store to delivery and beyond. I have purchased several appliances from Howard's, and this experience was awful. Sarkis was less than helpful when I shopped for a specific size refrigerator. When I went back to purchase a few days later he refused to help me and gave me to another person. Charged me for delivery and door reversal even though it clearly states on the webpage free delivery. See attached photo. When delivered door was incorrect and dented, no shelves for freezer were provided. Now I'm waiting for the shelves, and am not getting any resolution. So disappointed. read more

Howard's Appliances & Mattresses - Clearly states free delivery. Yet they charge you. - Appliances Near Me - Alhambra, California

DO NOT SHOP HERE! We recently bought a refrigerator from S. Zamora. The model we originally wanted was unavailable and wouldn't arrive for 30 days. My brother explained that my elderly parents couldn't wait that long, so the salesman showed them another fridge in a similar price range (around $1,500). They agreed to purchase the model Mr. Zamora recommended. From the very beginning, things went wrong. The salesman told my parents to plug in the refrigerator for two days so it could "set itself up" before using it. They followed his instructions. Two days later, my elderly mother called for assistance because the freezer wasn't closing properly. On top of that, the freezer doors were chipped upon delivery. Other issues quickly appeared as well, the refrigerator's butter compartment flap gets stuck, and the top shelf inside is broken. When my mother called the store again to ask for help, she was told her message would be passed along to Mr. Zamora. However, no one ever returned her call. After waiting for days with no response, my parents went to the store in person. They were told that because it had been seven days since delivery, nothing could be done even though they had been waiting on a promised call from Mr. Zamora that never came. He has refused to help or offer a replacement. This situation feels like elderly abuse. My parents are still without a working refrigerator, and no one at this store is taking responsibility. They've done everything possible to resolve this issue, but have been ignored at every step. This business not only sells faulty products, but also takes advantage of vulnerable people in the community. What they are doing is completely wrong. DO NOT SHOP HERE! read more

I give this place one star because of the gentleman that offered to help in just a second. So.. when I walked in I saw this place was a packed house. I'm joking! Empty as can be. A salesman named Edward asked if he could help me and I asked if they had what I needed and he said no and walked himself all the way to the back of the store and into a back room. As he walked I said I'm not done asking for help, is that all you're going to help me with? Geez!?!? Well so much for good customer service. It's no wonder the store is empty. I'll take my business to Best Buy then. A further drive, but at least I know I will receive proper help. Selection.. horrible. Value.. Edward never gave me a chance to find that out. Lastly, I would never hire someone like that for my store. A VERY POOR representation of what customer service should be. Just saying, I'm only a customer. ‍ read more

Howard's Appliances & Mattresses - look who came back to the front once I left..: Edward. SMH! - Appliances Near Me - Alhambra, California

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They took $21,000.00 from me and closed their doors. They are crooks. they knew they were closing their door and took my money anyway. read more

Writing to shoutout Daniel M, the sales specialist who helped me with my refrigerator purchase! I walked into the store and was immediately greeted by Daniel. He asked me for details on what kind of fridge would meet my needs (e.g. brand, depth, cu ft, price, etc) and once provided he walked me over to models that matched what i was looking for. He is super knowledgeable about the products on the floor, providing good insight on relative value/pros/cons between the options i was considering. He helped me pick exactly what i needed within about 15 minutes of being in the showroom. read more

I recently contacted Howard's Appliance in Alhambra about a Whirlpool double oven I found online and was fortunate to work with Grigor Khzanyan and later Sarkis Agajanian, the store manager. Both were excellent, but Sarkis truly went above and beyond in every possible way. Over the course of a week, Sarkis was incredibly responsive -- even during hours most people would consider personal time -- and consistently patient, kind, and proactive. He took extra steps to help my wife and me that went well beyond what anyone could reasonably expect. It's rare to find that level of commitment and care these days, and it genuinely made a lasting impression on us. Even though this store is a bit out of our usual area, we will absolutely return to Howard's Alhambra when we move forward with our full kitchen remodel in the next 18 months. We plan to upgrade to higher-end appliances, and there's no question we'll be working directly with Sarkis again. If you're looking for exceptional service, genuine professionalism, and someone who truly values the customer experience, ask for Sarkis -- you'll be glad you did. read more

Ordered a speed queen with a wait time of 4-6 weeks. It has now been 12 weeks and we are still waiting. We were promised delivery for today but they delayed once again. It has been a long 12 weeks we have been waiting to replace a broken washer. I understand delays but double the time is unacceptable!!! Will update if ever delivered read more

This is the place you can find appliances you will not find in many bigger big box stores. We found the perfect garage refrigerator here and got fast and efficient old school customer service. Timely 1-day after purchase delivery service as well ! We first bought several appliances from Howard's since 1988 and switched to other big box stores in the year 2000s. In retrospect we should've stay with Howard's ! read more

Great customer service. Sarkis was very knowledgeable and went out of his way to inform us about the many options available. He was very patient with us when things did go as planned and kept to his high standards in providing the very best experience. Thank you Sarkis! read more

Chai is the Best sales associate in town! Couldn't sleep on these amazing deals! Free delivery and a mattress protector was the cherry on top of an already great deal. Thank you for recommending a mattress that was the best for my husband and I. read more

Howard's Appliances & Mattresses - Best sales associate in town! - Appliances Near Me - Alhambra, California

Screwed up my order and cancelled it because they wanted me to come into their store to make purchase. That would be 1 1/2 hours total total drive time. What a bunch of.................. Makes no sense to me . Special thanks to Unikue, if that is her real name, who claimed to be a supervisor which I doubt. Offered no reasonable solutions but that maybe why she is a supervisor. read more

Our refrigerator of almost 19 years sadly needed replacing. We previously purchased all of our major appliances at the Sears near Costco before it closed. So, it was between Howard's and Home Depot. We stopped in right before closing yesterday, not realizing the time, and immediately were welcomed by Al Boris (Sales Manager). He took one for the team because most don't buy if they're walking in right before closing. We instantly clicked and the search for our new refrigerator began. I appreciated his knowledge, how he listened to our questions, and made recommendations based on our needs. He is the reason why we chose Howard's and why Home Depot, although less in cost fell short. Another deciding factor was having our new refrigerator and stove IN STOCK and ready for delivery. Today we left with two Tempur-Pedic ProHi pillows, a GE Profile refrigerator, a GE Profile slide in range, and a hood. There was no upselling here... we had needs that we didn't know going in. Nineteen years is a long lived refrigerator and stove. We'll never stray from GE Profile and are so looking forward to our delivery. Ask for Al and tell him Sofia sent you for a sweet deal and overall phenomenal experience. 5 STARS all the way! read more

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Customer service is exceptional in this establishment. Great variety of options at different price tiers. Delivery and haul away is quick and professional. Thank you for the great service guys. read more

After I submitted a bad review about how poorly we were handled at the Howard's in Alhambra, Tamara N., a representative of Howard's Corporate, responded to me through message the following morning. What a remarkable woman, she was able to assist us in getting the refrigerator and TV as soon as possible. Even Tamara N. contacted us to check on us on the day the refrigerator and television were delivered. She follows up and completes the task. She provides amazing customer service and can make a negative situation positive. Without her assistance, my family would probably still be shopping for a refrigerator and television. My latest review not for Howard's in Alhambra, I give Tamara N. a rating of five stars. She is an example of excellent customer service! Thanks again for your help!! read more

Bought a Frigidaire gallery at Howard's in Alhambra CA on 4/2/24. Around thanksgiving the ice maker broke and I had a guy from Michaels come by to fix it. Was not able to fix it and I was told that I would get a replacement since it was within the one year warranty. It's now the beginning of January and I still don't have a replacement. At this point I would give the customer service a 0 if I could. Very disappointed read more

Five years ago I bought a Bosch dishwasher, an LG refrigerator and a Samsung oven from Howards. All of them broke down and have been replaced. The install persons they sent out were incompetent and unprofessional. The dishwasher wasn't attached to the counter top and the dishwasher drained through the overflow into the sink. The service persons refused to install the water line to the icemaker. The showroom staff behaved as though I was bothering them and were rude as well. I would look elsewhere for your appliance needs. read more

Thank you Sarkis ! Really knowledgeable man He knows his stuff ! thank you again for all your help and see you soon ! read more

We have been shopping here for years for our appliances. We were pleased by the quality of the products and the knowledgeable staff so we came back. In particular, Zesky was a fantastic sales person on our recent visits and explained the pros and cons of each product we looked at. Thanks, Zesky. Last month we purchased a great new refrigerator. I had no idea they came so nice. It had been a long time since we bought one. I love the new refrigerator with the bottom freezer drawer and drink drawer. It is bright and roomy. This month for Christmas, we purchased a new stove. As in the refrigerator, Zesky helped us. We are looking forward to its arrival and expect a seemless delivery process as has been our experience in the past. Thanks so much, Zesky. I am glad Howards is there for our needs. The customer experience is better than anything I have seen at Home Depot or corporate machines that don't really care about customer loyalty. read more

On 12/10/2024 I purchased a Maytag Washer MVW6239HW for delivery on 12/13/2024 per contract by Sarkis Agajanian who promised delivery without my need to call him to be sure delivery was going to be made by Howard's team and that I must be home to receive the washer.and they would contact me by telephone prior to deliver. However I waited all day for delivery of my washer but it was never delivered per contract on 12/13/2024 even though I was assured by Sarkis no need to call him. At 5 p.m. I call Howard's store to find out why no delivery was made and told me I was on delivery schedule. I wasted a whole day with nothing from Howard's team. That is big disappointment for me from Howard's since I have been long time repeated customer read more

I shopped online at their website. Unique, the online sales rep, was excellent: clear explanations, upfront about all costs and options available, made the purchase. Howards beat all online prices, even Amazon Prime Day prices. I shop Amazon, Google Shopping, and use AI where I can, but I always end up at Howards. read more

Edward was wonderful great customer service. Really help my elderly parents pick the mattress that they needed. Thank you Edward for all the help. read more

Good experience them delivering a wall Oven they installed it. They saw what was needed and they had parts if something needed to be changed. They were quick and efficient job. Well done. read more

I am so grateful for my exceptional experience at Howards at this location. I was helped by the store manager Sarkis in ordering a free queen size mattress as part of the fire relief program since I was affected by the fires in Altadena. He and his team treated me with so much kindness, respect, and dignity and ensured I received it within 24 hours to make sure I slept on a mattress. Thank you so much for the mattress and the great customer service! read more

GO SEE EDWARD AT HOWARD'S APPLIANCES! Edward helped us find, choose, purchase, and deliver a new refrigerator that we had previously had a lot of difficulty looking for due to very specific dimensions and space. You will never find better customer service. Edward is very knowledgeable, kind, and efficient - the entire process was extremely pleasant, and I think we were out the door in under an hour. If you need any new appliances, highly recommend going to see Edward at Howard's! read more

On October 9, 2023, I accompanied my granddaughter to Howard's store in Alhambra, California to purchase a twin size bed. Upon our arrival, we were greeted by the Assistant Store Manager, Edward Grimaldi. We told him what we were looking for, and he showed us all of the twin beds on display with the recommendations to sit or lie down on said mattresses. Mr. Grimaldi was very helpful in determining what product to purchase by his kind suggestions and consideration. He provided excellent service and should be applauded. Thank you for your kind cooperatio. Best regards, Elvira Paglici read more

My experience with Howard's was excellent, lead by Rudy. Delivery was prompt. They had the exact Dishwasher I wanted. They had promotions and rebates that made it price-competitive with the local big box stores. If you want a personal experience for your new appliance purchase, be sure to visit Howard's and ask for Rudy. read more

We were delivered a lemon machine. We found out after one day of use. If we had purchased this machine at another big-box retailer, we would have had hours of on-hold music, and little to no answers to how to solve the problem. Buying your appliances at Howards's, you get a sales team that you can call, and who can act on your behalf to solve problems. What a difference this makes when you have problems with your machine one day into owning it. The excellent customer service began the first day I walked into the store. Sarkis, the salesperson who sold me the machine, gave me a quote, allowed me time to shop around to find a better deal, and matched the price. At Howard's, the extended warranty we got was attached to the machine (and transferable) and not attached to the buyer. This is a massive benefit if you need to sell your appliance during the warranty period. We also got an amazing deal on financing it over 18 months at zero interest. Way better than any competitor that I found. There was a bit of a problem in getting it delivered at my location (the delivery truck couldn't fit onto my street), but Sarkis (the salesperson) got that solved quickly, with delivery scheduled at the next available spot. When we discovered that we got a lemon machine one day after it was installed, I contacted the Sarkis (salesperson) who jumped into action to ensure that a technician was out to inspect as fast as possible, and when it was discovered that the new lemon machine needed to be repaired, he set up an exchange for the machine next day. There was very little haggling or crying needed to get him to take action to make this right. What my take away from this experience is that it is just as important to get a good company, with good salespeople who will solve your problems (if any), as it is to get a good deal. At Howard's Appliance, you get all the benefits. I would not shop anywhere else! You can be assured that if you buy from here, and there are any problems, you will be taken care of by their superior sales team... Even with a few hiccups, I still have nothing but great things to say about this company. The sales team makes the company the best place to shop. Trust me, do not shop anywhere else, if you do, you'll not get the customer service that you will get at Howard's. Sarkis made this company look amazing. Go to him if you are at the Alhambra store. read more

I went to Howard's yesterday and purchased a new Maytag washer and dryer. Salesperson Bobby Thirkill assisted me and explained everything to me about the washer and dryer I was buying, he gave us excellent service and took his time and never rushed us. I want to thank Howard's for Bobby's service he went above and beyond our needs. He scheduled the delivery of the Dryer for today and it arrived today as promised. Thank you Bobby and Howard's read more

Howard's Appliances & Mattresses - Appliances Near Me - Alhambra, California

I received such great attentive service from Sarkis and Daniel. They were knowledgeable in the products and their recommendations really helped me decide which refrigerator to choose. Thanks again for your help guys!! read more

Good selection. Friendly staff. A bit pricey for my taste but a great place to find top of the line appliances.

First time Howard's appliance customer, purchased refrigerator, induction and gas stove top, dishwasher, range hood, and steam oven. Received sound advice/guidance from Zescky and Sarkis, and I greatly appreciated them making sure I was aware of all eligible rebates and special offers. Delivery time for some items were out of their control as the manufacturer was delayed, resulting in me no longer being eligible for one major offer; Zescky went out of his way to seek an exception for me. Overall, I am highly satisfied with my purchase experience, highly recommend. read more

I recently visited the Alhambra Howard's Location to view laundry sets as advertised on ads. I had a pleasant experience with the help from Edward (Assistant Store Manager). It was really great experience and the last time I went to buy appliances was from Sears. I would recommend coming by Howard's and asking Edward for help on finding your next appliance. Edward knows all the functions and features of every appliance. I let Edward know any spacing issues with my appliances and he was able to provide great advice. I learned more about my appliances and I will come back to shop again for future appliances! Thanks! Sandra read more

Hoping that our current appliances last for many many more years, but so glad that Howard's is so close to home if ever needed... 4 stars!!!! Walked away perfectly satisfied after visiting Howard's on two occasions. For our first visit, we were able to purchase an over the range microwave oven to replace a broken one. Pretty sure we got the best price since the salesman happily agreed to match the lowest price online for the same exact model. For our second visit, we checked out washing machines since we were having problems with our current one. It turned out to be a clog issue rather than a mechanical issue so there was no need to purchase a brand new one. During both trips, we appreciate the relaxed, no-pressure atmosphere. The salesmen entertained and answered all of our questions without feeling salesmen pressure to buy from Howard's. Also, we really appreciate the online price match! Don't forget to ask them to match the best price online. Why just 4 stars? Although I prefer the smaller size of the store when compared to much bigger retailers, the smaller size also limits the amount of merchandise that Howard's can put in their showroom. When buying an appliance, I cannot just look online and make the purchase. I have to see the actual item up close before I can open my wallet. read more

Be sure you check your warrenty to make sure it is actually a 5 year and does not run concurrent with the manufacuter warrenty. I purchased in 2019 a 5 year extended warrenty and now the unit is malfunctioning and I need to pay out of pocket for something that should be covered. Very Very poor service. read more

I stopped by the other day to look at their inventory to compare models and prices for a refrigerator and laundry machines. While I was browsing, two salesmen checked up on me every now and then to see if I needed help. They do have a great selection and a good price range. Turns out I couldn't purchase that day because I needed to confirm measurement and if I had a few required items that were needed in order to have laundry machines installed. The salesman that I spoke with wasn't the best in terms of sales tactic and attitude. He kept asking what nationality I am. Perhaps he wanted to see if we speak the same language but I insisted that I can only speak English with him. What gave me a small heart attack was that he was going to charge me for every little thing. For example, if I have stairs, he was going to charge me $200 additionally because two men during delivery won't be enough. He was going to ask for four men during delivery. I asked the salesman "for 18 steps going straight up to my apartment?!" He verbally gave me a quote of over $300 for accessories that's "required" for laundry machines. I was overwhelmed with all the additional prices he was giving me. At this point, I decided to go to another place. Although I did not have the best experience during quotation with the salesman, it's still a great place to check out for appliances. I might stop by again to speak with a different salesman. read more

My mom wanted to purchase a refrigerator so we went to this location for her last one was purchased here. We went right around opening so there were no other customers inside. It looked like the staff was having some meeting. As we walked by the counter, I told them that we were looking to purchase a refrigerator, and one of them said to take a look and he'll be right with us. We went over to the area and checked out what they had. We waited for a bit and the employee came over. First of all, if you want a customer's business, I would think they would be more important than a staff meeting. The guy that came over didn't even seem to want to help us. We left without purchasing. I did call their outlet in Pico Rivera and that guy was more helpful. We will be going there to make our purchase. read more

Hopeful - I had attempted a large appliance purchase from Best Buy, and the machine was faulty, had to go through a ton of customer service agents, repeating the issues over and over to finally get to a point where instead of an exchange, I decided to return for a refund and try luck with another business. I called Howard's and to my surprise, a person answered the phone right away and gave me very clear info and honest recommendations about the products I asked about, even explaining the inventory and timing expectations and how to optimize. There was no upselling or taking up my time, just simple and friendly. That interaction gave me the confidence to give them a shot with this order. The next day I received detailed and prompt scheduling correspondence with someone, it just felt way more personal than the whole Best Buy chat/call nightmare. I'll update after delivery, but for now I'm hopeful and wanted to commend Howard's on this detail. read more

I purchased a refrigerator from Howard's online on Monday the process was quick and easy. Received immediate response and schedule for delivery on Thursday of the same week. Delivery technician was courteous and removed shipping materials and took with him when he left. Refrigerator looks nice in the space and matches existing appliances perfectly. So far I am happy with the purchase and customer service. If you are looking to purchase appliances I recommend Howard's no complaints. read more