I'd recommend to anyone who's trying to buy a trailer and they want in and out service i was there…read morefor all of 30 minutes we walked around and took a look at the inventory and he was very transparent about every trailer i was interested in and i bought a 14ft aluminum trailer and i will likely be buying from here again but next time a dump trailer anyone rating low because of warranty work is just an idiot considering neither of them bought from here

This company is listed as a servicing dealer for a particular brand of RV conditioners. Rather…read morerude during a phone call when I inquired about warranty work on the air conditioner. Their response was "we only do work for our own customers." That's rather peculiar. How does one become "one of their customers" ??? Is it a secret club or something?

I went to Heavy Hauler today hoping to drive away with a trailer, and Tony and Anthony (yep -…read morethey're two different guys) made it happen. Accommodating and personable, they clearly explained everything I needed to know, got me all set up, and sent me home well-equipped and satisfied with my purchase. I feel I got a lot of trailer for my money, as the base price of mine was about half what I thought it might be (possibly just because I'm no expert on trailer prices, but I was pleased with the value either way). A positive and downright enjoyable experience all around. Thanks, guys!

Talk about customer service!! I bought a used A.R.E. cap and needed some parts to fix her up…read more Unfortunately, A.R.E. doesn't sell direct, and the quotes I got for parts and install were significant from an A.R.E. dealer. I scoured the internet and somehow found Heavy Haulers website. A bit overwhelmed with wether the part numbers would match my year and model, I called and spoke with Tony. Tony was great! Responsive. Knowledgeable. He also saved me about $25 by having A.R.E. ship direct to me vs. having the parts shipped to Heavy Haulers and me drive up. I highly recommend doing business with them!

Versatile Trailer was there when we were in a really bad spot after an accident with our trailer…read more Someone side swiped our trailer, shredding one tire and bending the other rim. I called and spoke to Lisa (I think her name was) and she confirmed right away that she had the right size tire with the correct size and spec rim. We were able to limp to Versatile tire with a spare tire and the bent rim, bought the set, changed the rim and tire in the lot and were on our way! Versatile really saved the day. Thank you!

Recently bought our first boat from Bob and the team at Smith Boys in Lake George, and couldn't…read morehave been a better experience! Professional, responsive, seamless and above-and-beyond offers of service. Couldn't recommend these folks more highly for all your boating needs!

Our boat stalled out July 3rd and we had to call a tow. This was our first trip out and my…read morehusband's 39th birthday week. After frantically calling 4 or 5 shops I called this one. While everyone else hung up on me because it was a holiday these guys took us right In! They were so friendly and extremely fast. They even came in under the price we were quoted! When my husband and I buy our next boat it will be from these guys!

We had an outstanding experience purchasing an ATV. Their inventory is great, the were friendly,…read moreinformative and communicative. We highly recommend them.

Amazing buying experience!!…read more I originally called and spoke to Bob who had a couple ATVs left in stock (rare for the capital district!). It had been a few years since I had ridden and Bob was awesome to deal with. He explained everything about the ATV without making me feel like an idiot. His staff is excited and passionate about what they do. I highly recommend this shop!

I ordered parts for my motorcycle, and the dealership called Friday morning to let me know they had…read morearrived. Since I live about an hour and a half away, I asked Brandon in sales if there was any chance they could fit me in for same-day service. He immediately said, "Let's check!" and transferred me to Josh in the service department, who enthusiastically agreed to get it done. I rolled in at 2:15 PM on a Friday afternoon, and they went right to work. While they were at it, I asked if they might also have time to replace the parking brake and address any other issues the technician noticed. About 30 minutes later, they updated me that the brake would add about 45 minutes to the wait, and they also recommended a chain service and adjustment. Everything went smoothly, and I was back on the road by 5:00 PM! These guys truly rock. I highly recommend their team for excellent service and communication. -- Keith (Remsen, NY)

Just purchased my equipment trailer from here, Brandon and Tom were excellent people to work with…read more Can't wait to continue future business with them!!!!!

Called late Friday afternoon about a leak from our hot water tank. Call was answered, my info taken…read morebut she suggested I call first thing in the am when they opened. Call was answered Saturday morning and I was transferred to service. I opted for the first available technician instead of choosing my own. (Needed this repair asap since we are from out of town and using the camper) I got an appointment for the very next morning. Within 2 hours I received a call saying it was all finished and covered under our warranty. The technician explained the leak came from 2 separate hoses (one that was only visible after removing the tank), those were tightened. He made sure there was no crack in the tank and even straightened the tank because it was installed crooked. After we were finished I asked if there was another way to loosen the water filter because I couldn't get it to budge. He got it loose for me. Thank you to everyone in the service dept for helping fix our trailer and getting us in and out so fast! I'm sorry so many others had bad experiences, but I certainly did not. I will go back if I ever need service in the Albany area.

Bought my camper at the end of January started getting leaks the first time I used it in May it's…read morebeen broken since between the lack of communication from this dealer lack of available appointments, Huge delay in between having them look at it, reaching out to the manufacturer. The service department is terrible. No one calls you back. The advisor says text me. It's the best way to reach me and days and days go by before you hear anything you have to reach out to corporate to get an answer for someone just to text you to tell you that your service advisor is on vacation and your camper that you dropped off a month ago nothing has been done you have to reach out to the manufacturer to find out what parts they have or have not ordered because no one calls you back. Save yourself to hassle. Save yourself the time go somewhere else. Do not buy an RV from these people, do not bring your RV to get serviced here. You're better off leaving it in your driveway broken because it's going to blue Compass is just the same thing if not worse I wish I could do a -5 star on this because they don't even deserve the one star

helpful,gave a price and delivery date then withdrew it and declined to make any other quote. I did…read moresend a review of Diamond trailers that worried me...and I suppose, that wasnt accepted well...but a buyer goes by the publics experience.

From the owner: We have the best prices on in stock trailers locally, read more

The buying experience was flawless from start to finish…read more The sales staff was knowledgeable and walked me to choices that my vehicle could safely tow. The negotiated sale was prompt and fair. Delivery was within three days and parts and service staff were quick and very competent. Every employee was nicely dressed and cordial to me and other staff.. Highly recommended at the Saratoga location.

Had a meeting scheduled for this morning with a very responsive and knowledgable sales rep named…read moreSteve F. We spoke on the phone a couple of times and Steve understood what type of RV we were looking for and we made plans to meet to look at available inventory. After driving 30 minutes and arriving on site at our scheduled meeting time, I was informed that Steve had called out sick and that another employee told me that he "had no knowledge of Steve's conversations with me and that we would need to start from the beginning." What a complete was of my time and money.