Very well stocked, knowledgeable people and quality supply of food! Prices are competitive with…read moreprices of other stores.

Very bad experience. I attempted to return something I had purchased, just the day before, for…read morearound $5. They ended up screwing up the refund, and charging me nearly $200. It then took nearly 20 minutes for them to correct the issue, and when I told them I needed to get back to work, they became very hostile, and this was the manager! The manager Marlene was really rude and hostile. While the clerk, Vida, was seemingly incompetent, as she charged me nearly $200 while trying to make a $5 return. I will not ever be returning to this store, and I don't recommend it to anyone else either.

Great local hardware store. Friendly service. Sells propane…read moreEasy stop in Lihue just off Rice Street.

My name is David Parsons…read more  I'm a small business owner having started 3 successful businesses in the services industry and own a marketing/consulting firm that works with top name-brand items on the mainland, US. I live full-time on the island of Kauai. Two of my service business - Hawaii Window Cleaners & Power Washing & Kauai Solar Cleaning are located here. I cannot speak more highly of Kyson and his team at ACE Ele Ele. I visit this store 2-3x per week over other ACE stores simply because of the personal service I've received by Kyson, Roger, and Vince at this location. I am willing to spend more here than at Home Depot (closer to my offices) to receive their personal assistance during shopping.  As a small business owner my time is money. Being able to walk in the door at Ele Ele Ace and instantly be greeted by a team member willing to help me find what items I need allows me to get out and onto the job site faster and with less returns for additional supplies.  I want to share two specific stories from 2024 that exemplify the care given by this store which has stuck with me over the year and caused me to sit down to provide positive feedback on their account. Story #1: Over the summer I serviced a new client through my window cleaning company - The Waimea Plantation Cottages by Coastline Resorts - a well known vacation destination on the west side of the island. The new account promised a HUGE contract and ongoing work. On our first job with the resort my crew and I completed a major window and screen clean of two of the largest cottages in the resort and at the end of the day we accidentally broke one screen frame. The job had to be done by 5pm for us to close the job as guests were arriving that evening.  I jumped in my car and drove to Ace Ele Ele hoping they had the custom screen channel (color and gage size) so I could repair the screen and replace it before we had to be done.  I arrived at ACE Ele Ele at 3:30pm. I was in the screen repair area and Kyson asked if I needed help as he could see I clearly was searching for something in haste. I showed him the screen channel and he proceeded to look with me. After 15 mins of searching through inventory I gave up. Kyson, on the other hand, didn't. He saw that he had one box left of the screen channel in the inventory records and was determined to find it. He continued to look for an additional 20 mins through every box that he had stacked in the back and HE FOUND IT! Kyson's selfless and persistent hunt for the product saved me the reputation of a successful job finished with a new client and a four hour trip to the north shore where they had the channel size at a different ACE. What is more, after leaving, Vince asked if it would be helpful for me to have the screen build quickly onsite and got it done in 15 minutes while I was at the bank. I was out the door by 4:30pm and back at the Waimea Plantation Cottages with the new screen installed by 5:05pm in time for the guests check-in. Story #2: Over the holidays I realized I was about to run out of propane. My wife was frantically preparing for family to arrive and she was preparing food when the propane stove started flickering as the gas was low. I jumped in the car and drove to Ace Ele Ele to have the tank refilled. When I pulled up I saw Roger at the propane bay. He could hear my two kids crying in the car (I have a 7-month old and a 2-year old) and he sprinted over to my car to help me with the propane. He proceeded to fill it up for me while I fed the baby and called it into the front. While I was paying for the propane he watched my kids and loaded the propane into the minivan for me. I was back at home with the new tank in less than an hour.  I cannot thank Kyson and his team enough for how much they actually care. Living on an island I experience so much complacency at businesses... employees not caring or taking any pride in the human interaction, the joy of leaving customers satisfied, and a job well done with a smile on.  Ace Ele Ele is the opposite. They are passionate, caring people always ready to help with a genuine sense of aloha. Mahalo.

Your typical Ace Hardware. Staff is friendly. Well stocked and organized store. Ace is always…read morebetter than the big box "competition". Usually my first stop when I need hardware type stuff.

Great merchandise nice selection customer service Sharron is very knowledgeable friendly &…read moreaccommodating making my shopping experience fun!!

10 stars! to lumber dept and team. Fantastic! No kidding. When I explained my need I was…read moreimmediately directed to a better and cheaper option than I had selected. Perfect for my needs. The several staff members who had lent a hand were professional, friendly, kind and eager to help. The lumber was delivered and put in place with a welcoming offer of future assistance. Best experience! Thank you Lihue Home Depot.

I really had a horrible experience here, I came to buy a bbq for my family. After waiting for a few…read moreminutes I had a rude man named "dyke" come over and treat me very poorly. I decided not to buy the bbq and I will look elsewhere .

Been there several times. They are like a resourceful and helpful good friend. Great suggestions,…read moreoffers things to consider, reasonable and good variety of things packed into a little space.

Very helpful staff and good inventory of needed parts. I will go back there again whenever I need…read morethe uncommon piece of hardware.

Aloha, I've lived on island now for 4 years. This Ace hardware and garden center has always been so…read morehelpful and kind. Everyone there is really great but my standouts are Judy, Linda and Alex. Tiny Island life is a huge change for this big city woman. They have been so helpful with the adjustment to this way of life. The Aloha spirit in THIS Ace team has educated and encouraged me through the transition. Today I went in with a plethora of questions for Alex about my generator, gasoline, fuel stabilizers and gas cans . Never once was I made to feel like a dumb haole. He giggled a few times but I can come up with some doozy questions. It was all in a fun natured way. I can really overthink and over complicate the simplest things. Linda works the cashier and no matter how long a line she is always sweet as can be. We always look forward to her and her sweet natured way. Today, I met Judy the manager. She was busy with paperwork but didn't hesitate to put it all down and jump in on my issue. It doesn't surprise me that she's the BOSS. In closing, I just want to personally thank this team for ALWAYS being so knowledgeable and patient with me no matter how busy the store is. God bless you individually 1000 times.

I love hardware stores…read more Going to them in small towns will reveal some usually cool random items. We needed de fog spray for our snorkeling masks and guess who had it? Ace never fails. Super clean and well organized. They also had some cool souvenir magnets and fishing tackle like crazy ! Super cool ace hsrdware

Good Customer Service & Good selection of products. I most recently enjoyed the Paint Department.read more

I go to Kapaa Ace Hardware at least twice a week. The employees are ALL knowledgeable with products…read moresold and they direct you to where they can be found. Also they give helpful advice on products!!

In January I had Paradise Millworks make a custom front door for me. It came out so well that I…read moreasked them to make a custom mirror frame to match the door. I received the estimate and authorized the work. Imagine my surprise when I received the bill for the mirror frame and the actual cost was 25% below the estimate! The quality of their work is high but the integrity of the company is higher.

I have worked in a refill shop so my expectation is probably higher than most! I was so surprised…read moreto see this on the island and so happy I found it! Its in such a cool area that I definitely recommend checking out. Lots of vendors, food trucks, clean bathrooms - an overall great time! The refill shop was very cute and hand a lot of different items from locally made perfume to body washes and home cleaners! The aesthetic was nice and vibey. Would definitely go back if I was in need of something while on my trip or if I lived there!