I go to Kapaa Ace Hardware at least twice a week. The employees are ALL knowledgeable with products…read moresold and they direct you to where they can be found. Also they give helpful advice on products!!

Thankful for this place since we needed propane for our backpacking trip. Nowhere else sells them…read more When we entered, I found someone to tell me what aisle. Got the cans really quickly and went to checkout. Quick, easy and painless experience. They had cute Hawaii-esque masks at checkout, but they were only in kids sizes. Darn. Oh well. Just needed propane anyways. Wish they rented them or something though. We had too much left over after our 2 nights on the Kalalau Trail

Very fun place to walk around! They have a lot of fun and cute items available here. One of my…read morefavorites was the kat hats they have. I kinda regret not buying one when I was there.

My favorite souvenir shop on the island. Nearby lots of other great shops and places for a quick…read morebite.

I always have great customer service here. I work in the construction industry and these guys are…read morealways helpful getting me my materials and even hunting hard-to-find items.

While the products may be satisfactory, the vibe is less than "Aloha"!…read moreThe majority of the employees do not seem happy to see customers. I have been to their Nāwiliwili location multiple times and I got the feeling that Everyone would be happier if I left, except for a person who had just been hired and apparently wasn't yet initiated to the Negative culture. *This review does not include nor pertain to the Kilauea location.

Honsador lumber routinely delivered the wrong building material to my construction site. Honsador…read moredelivered the wrong glue lams and did not have any additional stock on island so we were forced to purchase glue lams from HPM (thank goodness for HPM). Then Honsador delivered the wrong number of Simpson straps, again we went to HPM. Then Honsador delivered the wrong siding material (at least this time Honsador made the exchange). Finally, Honsador delivered the wrong truss package. We had ordered trusses for a completely vaulted ceiling but the trusses that were delivered only had vaulted ceiling for the living room and kitchen (NOT the bedroom and bathroom). Not only did the deliver the wrong truss package, they delivered it 7 weeks late. Unfortunately my builder installed the trusses without fully inspecting them (relying on Honsador to deliver the right material). What a mistake. The builder sheeted the roof before realizing that the trusses were wrong. Instead of making him take the entire roof off, I negotiated a reasonable compensation packagel (extra work if i paid for the materials). We went back to Honsador to seek restitution but they refused to accept any responsibility for the problem. The entire truss package was $12000 and we were asking for a 50% store credit which they refused. They refused to compensate us in any way. I would never recommend Honsador to any of my friends or colleagues. Subsequently I've learned that Honsador has a long history of problems with delivering trusses on time and in spec. I wouldnt trust them. If you do use them then I recommend you check every delivery, inventory the material, and learn to deal with delays.

Been there several times. They are like a resourceful and helpful good friend. Great suggestions,…read moreoffers things to consider, reasonable and good variety of things packed into a little space.

Very helpful staff and good inventory of needed parts. I will go back there again whenever I need…read morethe uncommon piece of hardware.

HPM crew was very helpful! From office staff to lumber attendants. Been dealing with their…read moreemployees for years and they all are so accommodating.

i can't recomend this place to buy lumber material. if you returning for extra you can't get the…read morefull refund. rip off

Great merchandise nice selection customer service Sharron is very knowledgeable friendly &…read moreaccommodating making my shopping experience fun!!

I'm so Happy that this Kauai Ace Hardware & Crafts store was just down the street from where I was…read moreworking in Lihue. I swear, this store used to be like a Ben Franklin store over 20 years ago, but I can clearly see it's now a hardware/craft store. I basically came in here to buy some batteries for a combo lock I was working on, as the safe combo lock needed some new batteries. I was in a rush as I was pressed for time, and I had asked my customer on - "where was the closest store" from this bank I was working at? My customer told me that there was an Ace Hardware/ Craft store just down the street from where I was working....... cool! Drove down the street & popped into the store. It was kinda overwhelming when I walked into the store, as this store was big and carried a lot of items. While looking through the isles, looking for the batteries, I guess a clerk (working on the floor) noticed that I needed some help. He walked up to me and offered his assistance, I in turn told him what I came in here for. He quickly led me to the spot where they had this large battery display.......all the batteries I needed. What great customer service I tell you! Grabbed all the batteries I needed, & made a beeline to the checkout stand. Paid for my stuff, and headed straight out the door lickity-split! What a great shopping experience! I think the next time I have more time, I'll stop by here again to check out their tool selection.

Looking for some flowers(plumeria )to buy, to take to the mainland…read more We got help from an employee, looking for assistance. He asked his team , and confirmed they don't sell it anymore. And gave us suggestions elsewhere. More helpful than from CA Home Depot.

Was treated so rudely in the tool dept A Filipino employee…read morewouldn't answer my questions about a nail gun, insisted he only spoke pidgin. So we told him fine we'll speak pidgin .. he continued with more rudeness. It was an unbearable visit to Home Depot. We have run across other unhelpful employees is the past. I'm assuming it's a HR or management problem.