Service was great! Fixed all the issues I had! Great communication and the quality was superb…read more Dropped off my lawn mower and it wasn't running at all. Now it does. Recommend this place to your friends.

From the owner: Small engine repair, service, and diagnostic read more

This place is the worst. Don't go here…read more We took our mower there in May. They didn't give us a timeline for when it's be fixed or even an estimate. We checked in after a month of waiting, feeling like that would be ample time to fix it or at minimum know what needed to be done. They said they hadn't looked at it get and they'd get to it that week. Fast forward, they had our mower for over 2 months with 0 communication except for our phone calls wondering wtf was going on. Eventually I just went in and they said their mechanic that could work on electric mowers quit 2 months earlier and that it probably wasn't worth fixing. Why on earth they didn't tell me that in May, I have no idea, but all I have is a broken mower and a handful of neighbors complaining that I didn't mow my lawn to show for it. They're getting bought out and they said they've left several messages with the new owner to contact us. We never received a single phone call from them or the new owner for the entire time they had our mower.

I don't normally write reviews before the service is fully rendered, but I have something to say…read morenow, so I am. I've done business with Beaver Mower for a number of years. They have been my small engine go-to folks. I always got great service with decent turnaround at a fair price. What more could I ask? But this year, I took my two mowers in. I couldn't get either started and the newer one was leaking gas through the air filter. It's been about 3 weeks since I took them in. I called about a week ago to check on an ETA, and didn't get a very clear answer. I just called again and they're closed (at 5pm). I'm not certain what they needed to do or how involved it was--where there they had to order parts, or what. But what is clear is that the company is suffering from poor communication, lack of responsiveness, each which bodes poorly. I don't know if ownership changed when the relocated from Beaver @ Douglas to the Merle Hay location, but something has been lost in the transition. One I get (or fail to get) my machines back, I'll update the review with the missing details.

Organized shop and showroom. Knowledgeable staff with fair pricing! They tuned up and repaired my…read moremower's rope

I was looking for a small rubber gasket for my lawnmower, and the young man that was working,…read moreCustomer Service did excellent job locating such as small piece for the carburetor .... A BIG THANK YOU!!!! YOU DID A GREAT JOB.!!!!!

Once again I have been provided with excellent service on one of my small engine machines (snow…read moreblower) by the folks at Ames Outdoor Supply. The service was quick and very reasonably priced including pickup and delivery. I have nothing but praise for this company and the service they provide.

From the owner: Service, Repair…read more Products: Battery-Powered Equipment, Chainsaws, Hedge Trimmers, Lawn Mowers, Leaf Blowers, Leaf Vacuums, Pellet Grills, Pole Saws, Power Equipment Accessories, Riding Lawn Mowers, Snow Blowers, String Trimmers, Weed Eaters, Sprayers. Services: Power Equipment Repair, Lawn Mower Repair, Snow Blower Repair, Small Engine Repair, Regular Maintenance, Tune-Ups, Blade Sharpening, Part Ordering, Part Sales, Power Equipment Sales, Snow Blower Tune-Ups, Snow Blower Service, Snow Blower Tune Ups, Snow Blower Service & Repair, Snow Blower Sales, Snow Blower Sales, Service and Repair, Chainsaw Repair Brands: STIHL, Traeger, Toro, Exmark, Ariens, Gravely, ECHO Location Facts: Nextdoor to a bar, on the corner of Duff & Lincoln Way

I dropped off both a snow blower and lawn mower which both needed service. Both got fixed in a…read morereasonable amount of time (1 week when I went), the charges were in line with typical small engine work. They delivered both back to my home for a small fee as well, which was a nice option. Will definitely be taking my items back there for future work.

I called ahead to confirm they service my equipment before heading there. When I arrived 30 minutes…read morelater I was turned away because they don't service that equipment. Excuse me? No alternatives suggested; just turned away. I will not be returning based on this single interaction. Very odd. As a new business in the metro, I'd suggest engaging the customer about the issue, offering to take a look at it anyway, then up selling me to a new one. I was ready to buy a new one. Guess I'll go to Van Wall.

This place is great. Having a "small town", locally owned lawn equipment repair shop around is very…read morehandy. They carry quality brands and have knowledge of what they sell. I purchased a new Toro 2 stage snowblower from them this week. It was just in time for the big wet snow that we got today. This thing really moves snow.

Avoid This Company - Poor Quality and No Accountability I…read morepurchased a drive shaft from Parts ASAP (also known as All States Ag Parts -- they seem to operate under several different names). The part they sent me was unusable because one of the nuts was welded at an angle, making proper installation impossible. I contacted them multiple times via email -- no response. I returned the defective part, but they only issued a partial refund. This is not a professional company. If anything goes wrong, good luck getting any support. Based on my experience, I'm not surprised by all the other negative reviews.

They sent me the parts I requested and one wire had two splices in it and was not getting good…read moreconnectivity - off and on . They asked for pictures which they received immediately. 3 days later they request a picture of the meter on the part showing the issue. Obviously they did not want to replace the $24 part Or pay the shipping to return it and send another.

I had purchased a new Ariens zero turn mower on Friday and when I got home with it I removed the…read morezip tie holding the grass chute up. I started the mower after filling it with gas and within 20 feet the chute tucked under the deck and tore off. My only thought was to get it replaced so I called and spoke with the employee Leah and explained what happened and she said the owner Jason would call me the next day. The next day I hadn't received a call so I called and spoke with Jason and explained the situation and that even though not sure why it happened I asked if he had the part and he said he did and would call me back after he found it. He even said he'd probably just replace it as I just spent $4k on the mower and I said that would be great and even if didn't I would buy it. He said he'd call me back before the end of the day. No call came. So on Monday I called again and was told he was sorry and as soon as he got back he would call me back And should be within an hour. About 30 minutes before closing time I called back and was told he has been in and out but promised once again he would contact me on Tuesday. Well Tuesday came and I called back around 2 pm and was told he was sick yesterday by his employee . I stated I was very unhappy and all I wanted to do was get part replacement. To which o had to find another dealer that could order it for me and this was not good customer service on their parts as had many opportunities to let me know Or even order the part. I told them I wasn't happy with that and being led to believe that they were going to help but once they sold the mower to me it was like why should they care. I stated okay but if that's true then to call me by Thursday or I would leave a review of events. They just said okay and that didn't matter as they get to look at submitted reviews on their site. So they literally can choose to not post negative reviews or comments. As I told them I would post on other sites as well they truly didn't care. Just be advised that they do not care about you after you buy a product from them and that is very unsettling. They have not attempted once to call me back and the only time they did call is when they wanted info to make the sale. I will refuse to buy or support this store in any way in the future and I'd highly suggest going somewhere else if possible. I only expected them to honor their word and never expected the part for free. If you can't keep your word then I can't expect you to even be honest about anything else. So I wouldn't want you to work on or even deal with them from that point on. I now question if the mower wasn't damaged before that I couldn't tell or what could be wrong as he wasn't there when I picked it up and she really couldn't give me any information on the things I asked but even said he would call me to go over that too and he apparently is to busy to help a customer or even return a call. They showed me I'm not important enough to them so why should anyone else be. Also I found out she told me it's 0% interest for 48 months if I financed the mower to find out it's 36 months so even that information was incorrect.

From the owner: Sales and Service on any Brand of Lawn Mowers, Sales and Service on any Brand of Snowblowers…read more Products: Snow Blowers, Lawn Mowers, Zero-Turn Mowers. Services: Lawn Mower Repairs, Lawn Mower Sales, Lawn Mower Service, Snow Blower Repairs, Snow Blower Sales, Snow Blower Service, Will Travel Up To 100 miles. Brands: Gravely Mowers, Ariens. Location Facts: Located North of Walmart.