Purchasing a vehicle is a major life purchase, and Shawndel Gordon made the entire experience easy,…read morefriendly, and completely hassle-free. From start to finish, Shawndel was straightforward, relaxed, and pressure-free. He took the time to answer questions, explain options, and ensure I was comfortable throughout the process. His professionalism, honesty, and customer-focused approach made what can often be a stressful experience enjoyable and seamless. The level of service provided exceeded my expectations. I highly recommend Jordan Automotive Group, and especially Shawndel Gordon, to anyone looking for a vehicle and a truly exceptional buying experience. Thank you, Shawndel, for all that you do!

We had an outstanding experience working with Andrew. His attention to detail and dedication…read morethroughout our shopping and buying process was exceptional. You'll get a friendly, knowledgeable, and committed Jordan employee who treats you like family.

Bernie and his team are the best! They are always so accommodating to my schedule and they have…read morevery fair prices. I don't even own a Toyota! If you miss good customer service and good prices, go see the Hart City Toyota Service Department.

Toyota has sacrificed their quality for profit, like many other businesses in the world…read more I would not recommend Toyota anymore. They use to offer good quality and service, but it has went down the drain fast in the recent years. In my 2015 Toyota Sienna XLE (new at the time). It had 35,800 miles. I purchased this new in October of 2014 from Heart City Toyota of Elkhart, Indiana. Here is the list of problems tht I had woth it: - On November of 2014 there was a recall issued for the second row overhead assist grips. They were replaced in January of 2015 at 7,800 miles. - It had a bad support bearing on the front passenger side axle that was replaced at 22,900 miles. - It is on its third transmission. The first transmission was replaced at 20,200 miles and the second was replaced at 29,800 miles. - The most recent recall, at the time, was on the side doors opening randomly. The recall was issued on November of 2016 and it is May of 2017 and Toyota still had not found a cure. - Cruise control lever light flickering. It was replaced three times. Noticed the first time at 7,800 miles. - Dash randomly freezes for about 5 minutes and then goes blank and resets to the default settings (it has happened seven times +) and Toyota still cannot figure out the problem. - Climate control shut off completely, by itself, without touching any buttons while driving. I submitted a claim to the Toyota Corporation and after four tries, they denied my claim of doing a 'buy-back' or providing a replacement vehicle.

There has been a steady decline in customer service since the changes in ownership. Very limited…read moreinventory and they require a deposit of 2500.00 before they will search for a vehicle from other dealers. Lexus is a great product, but this dealership appears to be out of touch with the luxury brand that is Lexus. It is probably because of the owner is a large company with policies that don't work in this market.

Purchased a pre owned vehicle on Christmas Eve, by March it was discovered that their negligence…read morewhile servicing the vehicle caused over $6,300 in damage. The vehicle was parked from the day we bought it until late January. It had to go to another shop to be repaired. Jordan refuses to stand behind the vehicle. We are done fighting with them. I would warn anyone from doing business with them. They are NOT customer focused, they only care to make the sale. It's a buyer beware for sure.

Brian, the owner, is fantastic! Very friendly, honest, and insightful. He and his team identified…read morethe problem, replaced the part, got my vehicle in and completed all within the same day, and all at a very fair price. We've just moved to the area less than 2 weeks ago and I've already found my go to mechanic!

I have used Auto Village for a long time on my 2016 Honda Civic and the work was excellent and all…read morethe employees are the best! Recently my ex-husband took in his 1993 Ford Ranger truck with over 300,00 miles on it with so many problems as you can imagine. No other auto service center could fix any of the problems!! Auto Village got it running like a dream and now we are confident we will have another year of use from it. Their prices on every thing are the best/lowest around!! I highly recommend them to all!!

I found Auto Import Specialist a few years ago. After receiving completely awful service for my…read moreMercedes at the local 'beep beep' dealership, I needed a service center that was honest, fair, and that I could trust to work on my E-350 wagon. I have to tell you AIS fits the bill in every way! The service is exceptional, the guys are very customer oriented, and the work is stellar. I have been around awhile, have had many classic cars, and have been to many auto shops throughout the course of 60 years of driving. This place is head & shoulders above most. Take your car here if you want to be treated with courtesy, honesty, and fairness & want good work and great communication. These guys, Mark, Jeff, Joe and all the guys in back love what they're doing ... and it shows!

I am a 73 year old, widowed grandmother and I've had AIS work on my 2008 MINI Cooper S about 4 or 5…read moretimes now and am extremely happy with the service I've received from them. I feel my car is in good hands with them, they are honest, do great quality work and I feel I can trust them to keep my car being dependable for me. They will continue to receive my business! Knowledgeable, professional and trustworthy is what they are!!!! Karen S

This week I went in to get my vehicle fixed, During the interaction with the lady up front certain…read moreword choices were used that I believe were influenced by my ethnicity. The language felt discriminatory in nature and created an uncomfortable and unprofessional environment. Do better.

The crew here always listen and are very willing to help out people who walk in with tire issues…read more They fulfill the mission of the Paul Zurcher (the Best One founder) and create a welcoming and helpful place that always treats their customers like they are one of the family.

This is a great custom shop. They put a sub and amp in a explorer for me. They had to work on some…read moreissues but everything was perfect in the end. They are great and do wonderful work. I would highly recommend them for any auto accessories you need for your car

I had ambient lighting put in my car and I can't believe the quality plus took the time to explain…read morethe features. I was told it would take 3 or 3 1/2 hours and time flew by. They at least have comfy chairs and talking to the employees, you can tell they love their job and are very knowledgeable. I will be their customer forever.

Very helpful and reasonably priced. Good customer service and friendly. No hidden fees, clean shop!read more

My daughter is out in the area due to college and her car broke down. We had no clue who to tow it…read moreto so Google became our friend and it did not fail us. Yes they are busy and we had to wait a few days but they were great. They called and quoted one price and once fixed said it was less. Most places would never say that and charge what was quoted bc we don't know. Thank you for your honesty and awesome customer service! Thank you for being amazing to ky daughter!!!