These folks were great. They had clear pre-delivery communication, adjusted their delivery vehicle to meet our needs, and the on line tracking was spot on. The delivery personnel were polite and efficient. I would use them again. read more

Hub Group provided one of the worst furniture delivery experiences I have ever had. The problems started before my furniture was even delivered. On July 7, my delivery was rescheduled at the last minute. I received nothing more than a voicemail approximately two hours before my original delivery window informing me that my delivery had been changed. There was no courtesy call or opportunity to discuss the change. I immediately tried calling Hub Group between 1:00 PM and 3:00 PM to speak with someone, but no one answered the phone for two straight hours. The following day, a representative told me they had experienced an "influx of calls." While I understand that busy days happen, it's difficult to accept that a company of this size had no one available to answer customer calls for hours. My delivery window was changed from 3:00 PM-7:00 PM to 7:00 PM-11:00 PM, and the crew didn't arrive until approximately 10:00 PM. Unfortunately, things only got worse from there. The delivery crew arrived looking unprofessional, and their level of service matched their appearance. Instead of providing the white glove delivery service that had been purchased, they asked where my house numbers were so they could take a photo, unloaded my furniture into my driveway, and drove away. The furniture was never brought inside my home. It was never assembled. None of the white glove services that were supposed to be provided were completed. The most unbelievable part is that it was raining and storming, yet the crew still left my furniture outside and expected me to move it into my home by myself. That level of service is unacceptable, disrespectful, and completely unprofessional. Afterward, Hub Group called to ask if I wanted another team to come back and assemble the furniture. By that point, the damage had already been done. After leaving my furniture outside in the rain and forcing me to move it into my home alone, why would I want another crew to come back? The issue wasn't simply the lack of assembly--it was the complete disregard for the customer and the service that was promised. At no point did anyone sincerely apologize or take ownership of what happened. Instead, the response felt dismissive, as though my experience wasn't important. Because of this experience, I canceled all of my remaining furniture orders. I would never want another delivery handled by Hub Group, and I would not recommend this company to anyone expecting professional, reliable delivery service. read more

This is a terrible company that needs to be investigated! They were sub contracted out to deliver a monogram fridge and caused new damages to the floor. When claimed, they stated it was pre existing when I had videos of the before and after. I sent it to them and they closed and denied the claim. Now do I continue to spin my cycles to go after this few hundred dollars?!?! Avoid them at all cost. read more

Received an email asking me to schedule my delivery online. Scheduled my delivery online, but did not receive my order. It was VERY difficult to reach a person. It took three times of yelling at "Carrie" to attempt to connect to a live person. When I finally got through, I talked to three different Customer Service Reps and got a different answer each time. When I told them my situation, I was told by a customer service rep that my order was not out for delivery and that there were problems they were working on with the online scheduling and that it would send that information automatically without any verification. So I guess the "history" that showed up with my tracking information was BS. I guess Hub Group just started their delivery company yesterday, if they can't do any better than this. WTH?!?! read more

They delayed my delivery like 5 different times. I'm going to have to cancel the item, im so fed up.

Worst service ever,had me waiting for 2 days, was never able to get thru their phone number

The worst company in the world, what kind of transportation company never shows up for picking up order and the customer service's terrible attitude just like she is saying:" f off! do not try to use our service." The customer service who named Barbara is really rude and mean. Never ever recommand this company to anyone. read more

Like many other reviews here I would like to echo how awful Hub Group Final Mike is as an organization. The driver stopped by house for less than a minute and then left claiming no one was home. My wife was home and confirmed she saw the truck. No one even came to ring the doorbell. Since then I've ate Let's co tact with them to reschedule eight times with no luck. They are unresponsive and nearly impossible to speak with directly on the phone. I've never experienced anything as terrible as this organization. I still haven't received the item six days later. The WORST! read more

ZERO STARS- This was delivered split wide open and the driver refused to keep it and send it back. You can not get ahold of ANYONE in your company. I will never ever use this shipping company again. The driver should be fired. read more

Hub Group Trucking - I refused delivery because this kayak is split open. The driver said, YOU ARE TAKING THIS. I'M NOT KEEPING IT ON MY TRUCK. - Transportation Near Me - Pacific, Washington

This is the absolute worst delivery co I have ever dealt with. They wete suppose to show up with my sofa 11/5. No show. Called them and they said they will be at my home 11/6;BTW 9am -11am. No show. I called customer and the representing could care less just like the person yesterday. I am still waiting. I cant believe JCPenny trusts this horrible company to deliver their merchandise. read more

they picked up my home depot return , no refund!!! I called home depot 2x, waiting, this place left 2 mssgs, still waiting it has been 3 weeks, dont trust them!! I wish we had hauled it back to home depot ourselves read more

This has to be the most unprofessional company I have ever encountered. they were supposed to deliver my mattress on Monday and they never appeared, nor did they call to reschedule. I have been trying to resolve this for three days. Once I finally got a hold of someone in Hub Group they hung up on me. How this company is still in business with all of the bad reviews is beyond me. Let's see when they decide to relive my mattress since so far, no one has contacted me about this issue. read more

I have been waiting all day for a furniture delivery scheduled for today, September 30, 2025. The order was placed through JC Penney, and it appears the furniture is being shipped from the Ashley Furniture Warehouse via Hub Group. According to the automated system, my order has been "out for delivery" since early this morning, with a delivery window between 7:00 AM and 7:00 PM. However, I have yet to receive the delivery. I contacted customer service and spoke with a representative named Maggie, who was unfortunately not helpful and came across as condescending. She informed me there is no delivery scheduled for today--contradicting both the automated tracking information and the confirmation email I received, which clearly states that my furniture would be delivered today. I have screenshots confirming the scheduled delivery date and tracking status. I would appreciate a prompt explanation and resolution. JCPenney I ordered my furniture through you therefore you are responsible for this. read more

Home Depot arranged for Hub Group to pick up a large item to return to Home Depot. Hub Group then sent me an email saying they would contact me within 48 hours to schedule the pick up. That was nine days ago. Since then, I have contacted HG 5 or 6 times to schedule a pick up. Each time I was told that someone would contact me very soon to schedule a pick up. Nobody from HG has ever contacted me. read more

The worst delivery company I've come across in my line of work. Extremely unprofessional, disorganized, and completely lacking accountability when issues arise. Their operations reflect poor management and disregard for customer satisfaction. read more

Horrible delivery of my shed. They left it along my garage door which was an 11x7 shed and now I had to move it because I could not pull out my car and had to go to work in two hours. And the team drove up dropped the shed on my garage door and saw me and ran out, and I mean RAN OUT. Sad part is my wife is sick and I had no help to move the shed. I would have tipped them to place it on the right stop. But they ran so fast. What happen to calling me within 30 mins of delivery as per there website tracking number. That never happened. I would have been outside to tell them where to drop it off. Keter Shed should not use this company at all. Keter should look at this company and rethink of using them. 100% Unprofessional read more

We had a great experience with Hub Group delivering and installing our Whirlpool dishwasher in Sacramento, CA. They called 30 minutes before arrival and arrived within the specified time frame, worked efficiently, were friendly and appropriate, and did a great job installing our appliance and making sure it was working correctly. No complaints whatsoever. read more

if I could give no stars I would! this company is so unprofessional in every way you can think of!! They scheduled my 72 year old father's mattress to be delivered for Thursday, confirmed the day before, delivery day comes and no one shows up or call! Remind you my dad paid $100 to have his old mattress removed and hauled away that morning. I call today Friday and they tell me they dont know why noone came but rather it's an error on them Or not, I'll have to wait 48 hours to reschedule! meaning to be given another date! Not that they will be there! So now my elderly Father who has heart problems and back problems have to struggle to get down on the floor & sleep more days on hard floor until they come deliver it! This is heartbreaking and cruel! I will be reaching out to my attorney! Oh and the representative was rude and didn't have a care in the world!! read more

Horrible experience. Wouldn't use their services again in the direst of straits. Only one person working warehouse dispatch and he is oblivious to drivers whereabouts and can offer no solutions besides a reschedule. I rescheduled 4 times due to drivers claiming I wasn't home at designated pickup time, even though I work from home ALL DAY. Driver continued to claim to be "4 minutes away" but never arrived . Eventually drivers did come, and got the job done fast - kudos to them as INDIVIDUALS. Honest review overall, if you favor punctuality and tight scheduling- this aint it. Save yourself the headache. read more

No customer service, wait forever for them to decide to deliver. Phone calls not answered, tracking info not accurate, will let items sit in a truck until they have enough deliveries to make it worthwhile for them. I had a RV Sofa from Amazon. 3rd party apparently. Went from Washington state to Mitchell and then sat in truck 6 days as far as I can tell from tracking. Was supposed to be delivered a week ago. I arranged to have a worker to unload it. Every day received a different delivery date. Finally on the 25th paid worker and gave up as I realize with a holiday weekend no service. Customer be damned should be their motto. read more

There is nothing good to say about this company! My shipment came from FL to Kent WA then back to FL and is now sitting in Kent for 5 days with a delivery date of July 31 that has long past as it is now Aug 8 No one will answer the phone or respond to chat. My order is time sensitive and I am willing to go pick it up but NO ONE will answer anything! This is the WORST company ever! read more

definitely the worse company i have ever dealt with. noone seems to communicate with scheduling a pick up, they tell me someone will contact you to schedule a pick up but noone calls nor emails. when you try to call the automated without a tracking number you can't speak with an agent, and when you do speak with one its the same thing someone will call you but noone ever does. i can't get a refund because im waiting on these fools to pick up the item. the day i did have a pickup noone showed up to pick it up. so, i called and nothing how are they still in business. my item has been sitting for the pass 2 weeks now waiting on this incompetent company to do something. read more

Very poorly automated systems leave this customer frustrated and poorly served. an crudely automated voice message was left on my landline giving me just a few hours to confirm delivery. It did not leave a phone number or website to contact them with. Amazon, the shipper, had no connection with their system and wasn't very good at telling me how to contact them. read more

Horrible company, horrible service, never called to sep up a delivery window and the delivery guy called only 15 from arrival time. Explained I wouldn't be home on such short notice and they reschedule my delivery for a week after. Zero accommodations for their mistake. Horrible attitude, lady named Tia refused my request to speak to a supervisor several times. All around horrible! Not sure why Samsung is using this unprofessional company for their deliveries. Spending so much money on Samsung appliances to have to deal with these nasty people's attitude. read more

This company goes above and beyond to get your products shipped. They transport domestic and foreign freight. read more

Hub Group Trucking - Transportation Near Me - Pacific, Washington

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