DO NOT GO HERE. We had to purchase a new phone last month. We were told we could get a free iPhone…read moreif we selected the mid-tier plan due to a priority upgrade on our account. I had to turn in my old phone to them, but our plan would go about about $.50 a month. All sounded good. The trouble began when we received a text while still in the store welcoming us to the phone protection plan that we had declined. When we asked the sales person, he said that it was auto generated and confirmed he didn't sign us up for the plan. Cut to the next day, we received an email from Verizon confirming our changes. SURPRISE, we'd been signed up for the highest tier plan and had device protection included. I called Verizon and shifted everything back to what we agreed upon and moved on with life. One month later, I receive an email from Verizon telling me that the free phone was only part of selecting the highest tier plan, and that unless I switched back, I would need to pay for the full price of the phone. Essentially, the sales person at this store lied about literally everything he told us, up to and including the actual selections we were agreeing to. This company is untrustworthy, has horrific business practices, and should be avoided at all costs.

The staff here was truly knowledgeable, solved my various iphone issues and went the extra mile. I…read morehave been frustrated by the "We can't do anything about x or y or z" response I have gotten at another Verizon store closer to my home whenever I have sought assistance. This Maynard store is now my go-to. Jeremy is who helped me, and it was clear when Steven and he conferred about some things that both are really capable.

Called MVWFP a few weeks ago after getting frustrated with the poor wifi performance in our 3,500…read moresf house, and hearing my wife continuously complain. All installed by me originally over the years, including hardwired gigabit Ethernet plus WiFi. Dead zones everywhere in the house and hardwired connections that weren't working. Rod responded quickly to my booking appointment on his website, and came in on the agreed date. As I knew, it was a mess. Took two days to straighten it all out including producing "heat maps" to show signal strength throughout every room in the house. it is actually quite difficult to find anyone who specializes in networking and WiFi. Most are electricians who do this as a side business and really don't have proper network training. As I determined, Rod has 20 years of corporate networking experience and clearly knows what he is doing. And frankly, my own lengthy experience in the computer industry allowed me to make that judgment pretty confidently after two days of many technical discussions. He knows what he's doing. I'm happy to make a referral to MVWFP to anyone who needs to sort out their WiFi and network challenges, residential or commercial. Very pleased. As is my wife who is not yelling at me any longer. About this, anyway!

The people who work here are so incredibly helpful. They are patient, knowledgeable and care about…read moresaving you money. I highly recommend them!

Update from 11/20:…read more Craig Barrelle from the store contacted me and refunded the $100. Though the experience was not the best, he did make up for it. Changed my rating from 1 star to 4... -------------------------- I have been doing business with this location for many years (have bought numerous phones for family and business and have many voice and data lines). The location recently came under new ownership. As my old faithful Blackberry was dropping too many calls, I finally broke down and purchased a Motorola Android HD for around $400 (at the upgrade price). I was a little wary about the Android since I had problems with one the last time I went this route. However I was told I could return it for an iPhone if necessary. I actually preferred the iPhone5 but they did not have any in stock and the sales person recommended the Moto Android HD. (He did not mention a "restocking fee" but my assistant told me about that later.) I returned one week later with the phone in pristine condition and was told the fee was $50 which I had expected. "OK" I said. After carefully examining the phone, the sales person placed it in the box. Knowing it might take some time to switch the information to the new phone, I then went to the car for my newspaper and came back inside to find him on the phone with someone who I later learned was the store owner. Apparently the Android was dropped and a barely perceptible mark was on the corner of the edge. It really was barely perceptible. (In fact, if he had an issue with it, why would he not have said anything as soon as he picked it up? Instead he had rubbed his finger on the edge, squinted his eyes as he looked at it, and placed it into the box.) I had not noticed this and for all I knew the phone may have been sold that way (I am sure it was not, but it is possible I suppose). However, I was now told that the mark caused the "restocking fee" to be $100. I said "OK, but you have negatively impacted your customer relationship" (or something like that, it may have come out "What? What do you mean you're charging me $100!? blah, blah, blah blah" You get the picture) But here's the interesting part - I had said "OK" and was ready to move on. Really. I was. However, the sales person wanted to be sure I knew that this was my fault, that they would have to discount the phone by $100 in order to sell it and that (yes, again) that this was my fault. (Perhaps part of him knew this was not really reasonable and he felt guilty about it? Nahh... probably not.) I said "you have made the choice to charge another $50 and potentially lose a customer. I don't think that is a very good decision and arguing with me about this does not help". He continued to tell me that I damaged the phone and that they would be unable to sell it now and had to discount it by $100. I said "I get it and you have lost a long time customer for $50" (Not to mention what actual costs there are to "restocking" other than putting it back on the shelf and the paperwork). I got so frustrated with the arguing, that I finally decided to just have my Blackberry reconnected and forgo the iPhone. When he continued I said "why are you still arguing with me?, I just need my refund and my phone reconnected. If you keep arguing I'll need to call your boss" to which he replied "go ahead and call my boss". Wow... I left without my old phone reconnected and without a new phone. Back to the Blackberry. I guess this is one way to handle customer service. Though I certainly was not happy with the $100 penalty, and do not think it was reasonable, had I been treated courteously and had the sales person simply acknowledged my perspective, I doubt I would have left without a phone and posted this message. But do these places really discount pristine phones with tiny marks by $100? I would like to hear if they do. It's one way to make a quick $100 and of course lose a customer of many years. Go to the Verizon Wireless in Concord and ask for any imperfect Androids. I hear they sell them for $100 off...

These guys are great with everyone, especially older customers. Fast, reliable, and honest. Always…read moreready to help

Not to be relied on. Great sales pitch in the beginning, but follow-up support is non existent. I…read morehad to fix everything with Dish, Vonage and Xfinity myself.

Agape Media is a terrible company. They signed my parents up for Direct TV and charges $10 a month…read morefor a "Concierge" fee of some sort. The invoice says that it will never end. And sadly this is true. My parents went back to Xfinity over a year ago and he still sends email with an Agape Media Solutions Recurring Invoice $9.99 I have asked that they be no longer charged but it never ends. I do not believe he is actually collecting the $9.99 because I had them get new Credit Cards. Although I am not sure about this. My concern is that someday he will continue to add up this unpaid charge and try to put a lien on their property even though they have not been a customer for well over a year. I am close to going to the Attorney General to report Elder Fraud. I would stay away from this company or any company this Derek person is related to. Seems like he may have a criminal history regarding voter fraud after a Google Search.

Have a tech come out to the condo to fix a connection problem, does not fix it, tells me it is a…read moremodem/router issue but he cannot figure out how to check it so I should buy a new router. I go in to where he was working in my laundry room and it is a mess with bags and snipped cable wires on the floor (see photos).

Constant outages saved for Monday Mornings without failure. By far, BY FAR, the single worst…read moreexperience I've ever had with Internet services. The only thing that works is their bill collecting.

I booked with mega net to get Internet at my apartment. After waiting 3-4 weeks for an electrician…read moreto show up.. I decided to cancel it. I was told that if I returned the modem.. I would not be charged. I returned the modem and never thought anything of it. Until I find a collection account on my credit for 109$! I couldn't even figure out what it was. I called them and was told, oops that charge is wrong because you did return the modem.. but couldn't be told what the new charge would be. From my experience, I would caution and make sure to not give your social to this hole in the wall company. I am hoping the manager of this business reaches out to me to resolve this issue so I can delete my reviews.

I have had Meganet for 7-8 years as a Mail host for my company. I have always used Microsoft…read moreOutlook. I do like that you can log into your mail from any computer on their Megamail website. Not the easiest to use. My company recently got a new Website Host and Optimizer so we moved our mail over to an IMAP account. I immediatly started getting Junkmail right away. I never knew the Meganet filtered the Junk Mail and just never sent it to you. Mind you I never once had an issue with a person calling me wondering if I got their email. So even though Meganet deleted the Spam it was always done right. I might have got 2-3 junk mails a week. Now I 20 per a day. Although I am not with Meganet anymore I felt that I should write a review. Great job filtering my email for the past 7-8 years. Now I realized you saved me a bunch of time.

Guestbox runs the wifi for Diesel Cafe in Davis Sq. I had some issues this fall trying to cancel my…read moremonthly Diesel subscription, and it took me months to get hold of them and stop them deducting from my credit card. This was complicated by the fact that I apparently have 2 accounts with them, and that i called a wrong/old service number. Recently, Ron from Guestbox contacted me and we had a good chat about my problems and my expectations, and how that hassle could have been avoided. He's working on improving their systems and was very open and listened to my concerns. He refunded my money and it seemed quite promising that they will improve their services for the future.

I had dish for 17 years and the bills were outrageous. The service wasn't great either had 250…read morechannels because if nor I'd not get the channels I really wanted and literally I only needed like 4 channels. They sucker u in with lies etc. I finally had enough got a roku and better internet and terminated service. When I called to cancel I thought they'd try get me something like better deals or prices but nope not even sorry to lose u as a loyal customer etc. They're prices are ridiculous. And I can't understand why especially with all streaming apps and roku etc. U think they try to lower or keep their longtime loyal customers. One more thing my bill literally for top 250 nothing more was 200$ a month and if u were late they shut service off. Sad and really seems like dish is going be a thing of past sooner then later in future

I have been with dish for several years, but when It came to my move to a new apartment, which I…read moreasked to be moved on the first of October the incompetence I received was just plain stupid. I explained to a supervisor that most of America moves on the first of every month. Her response to the me was her saying that she was American ???? Ok what does that have to do with what I am saying ? I reiterated that most America moves in to an apartment on the first which is the date I ask for in the first place. Her response was "well I live in a house so . Again good for u here is a fucking cookie bitch . What does any of that have to do with my service inconveniencing me ? Wow . I can't . Sincerely unsatisfactory