My serviceman George was helpful that was the only good thing about this dealership…read more The management team was unhelpful, inconsiderate, and displayed poor customer service communication. I was very disappointed in their professionalism and unsatisfactory response when I had to bring my new vehicle back because less than 12 hours of driving off their lot my check engine light came on while I was out of town. When I bought it back to the dealership they took it to be serviced and NO ONE called me to let me know it was ready nor did anyone in management come out to apologize or explain what was wrong with my vehicle. I called the GM to express my concerns and I felt that he wasn't going to do anything about it. This management team (GM & Finance) needs to take customer service training and do better with how they treat their customers. For this reason I will NEVER recommend this dealership to anyone....lack of compassion and respect!!!!

Deceptive people. cover engine problem. Claim the tire light was because of low air, which was…read morenot true. Air was put in tire and system stated that tire system needed to be corrected. After driving less than an hour after purchase the engine light came on. The catalytical converter was faulty.

Just bought a brand new CRV at Vester- what a great experience. No pressure and no nonsense. They…read morewere very accommodating and even let me switch out what we're planning to buy the next day. I'm glad made the short drive to Wilson from the Raleigh area it was well worth it. Quentin, our sales rep, was very helpful and treated us well. He actually was over at Toyota and helped us look at the new RAV4, but when we talked about the CRV he said let's go take a look at one. Nice benefit of them having multiple manufacturers in the same area. He was awesome and it was just like hanging out and looking at cars with your friends or neighbors. Also, shout out to Brayson the sales manager. He was also very nice and at no point did I feel like there was any pressure or tension. It was more of a situation where it felt like everyone was there to facilitate and not just trying to extra money. Everyone there I talked to was personable and friendly. Great experience and plan to go there for our future purchases.

My salesman Ben was great, he brought the car out to my house (an hour away) from me to test drive…read moreand appraise my trade-in...We made a deal, he brought the car back washed and filled up...but he left without giving me any paperwork and I can't get anyone in finance on the phone to call me back.

One of the best car buying experiences I've ever had. I tend to do my homework before I get down…read moreto closing a car deal and I already knew exactly what I wanted and the price point I was expecting to pay. Found my car online through AutoTrader and Michael Barnes (Internet Sales Manager) and Erin DePriest (Internet Sales) helped me negotiate the deal over the phone SWIFTLY and gave me a VERY fair price on the new car and worked with me on my trade-in. We hit a small glitch in the negotiations but Michael acted swiftly and took care of everything in minutes. I drove in the next day with my trade-in, Marshall Heckman (sales) helped me with the final inspection of my new car and Karen Godwin had all my paperwork ready to go. In and out I was done and on my way home in my new vehicle in UNDER and hour!!! They are over 100 miles away from my house but they made this so smooth and painless that I would do it again tomorrow! Thanks folks for the GREAT Experience!!! We will be doing more business in the future! Highly recommended!

They scammed me into a $3900 service package when I made my purchase, I request refund on 4-17,I…read morestill do not see the refund until June.. After 2 weeks waiting, a few calls and even went in person, my refund check is mailed on 6-30, but it is not the full refund, only $3122. Watch out buying vehicle with them.

I worked with Michael (the internet manager) over email and text and totally negotiated the sale of…read morea CX-9. Michael was beyond professional and helpful and made the experience so simple, despite my 300 questions and difficulty in deciding on what I wanted to do. We opted to buy from this dealership, despite it being an hour away because of the level of professionalism and attentiveness Michael gave me. Once my husband went to pick up the SUV, the sales team in the show room were helpful and kind and Johnathan helped my husband with test driving and showing all that the CX-9 had to offer and Karen assisted with the financing portion and was also easy to work with. You will not be disappointed if you buy from here, I wouldn't go anywhere else! We thought buying a new car could be a pleasant experience?! Edited to add that Johnathan came (all the way to Raleigh!) to drop off an item that was ordered after I purchased my CX-9!

Big shout out for Red in the parts department... called him this morning from the west coast on a…read morehard to find part for my uncles MPV... called this store and Red said give me tour number and I'll call you back. Hour later I received his call and gave me good news! Thank you Red for helping me out and giving me info on the part I need for my uncles MPV! Great part salesperson! Great attitude and very knowledgeable on Mazda parts!

I would not recommend Lee Jeep of Wilson based on my experience. I had my 2005 Jeep Wrangler taken…read morethere for diagnosis and repair, and we remained in contact while they were trying to locate the needed part. Lee Jeep had my contact information and later confirmed I owed them nothing. Despite that, my Jeep was removed from their property without prior notice to me and without giving me a reasonable opportunity to pick it up. I only learned it had been moved after storage fees had already accumulated with a third-party tow/storage company that now says I owe them 46k in storage fees. This was a known customer service vehicle, not an abandoned vehicle, and the lack of communication created a serious and expensive problem.

I have been to this dealership several times for "service". Each time I am enormously…read moredissatisfied. They fail to communicate what they promise to do. This current visit they did not do what I had my truck in to have done, told me my air filter was completely clogged (after I changed it not 3 month ago) and said they would save it for me to see as I didn't believe them. They couldn't find the filter when I got there to pick up my truck. Hmmm. They added DEF fluid at an OUTRAGEOUS price, when I specifically told them I would take care of that myself. If you complain about legitimate issues, no one cares and they will do absolutely NOTHING about it. I will not be back and I will tell everyone I can not to bother going there!

I was on the road traveling and had problems. I found Lee Ford and they fixed the problem. They…read morewere very nice people, very accommodating. I felt the price was way too high for what they did however, the manager called me and explained everything which was very nice of him.. I still feel that the diagnostic fee they charge, especially if you're having the work done there Is way way too much. I had no choice but to pay it being on the road. But I gotta tell if you buy a car from them I think they will treat you well. Very nice people to work with. Randy

We were in the market for an Expedition Platinum in Glacier Gray, which is a new color and hard to…read morefind. I visited a local dealer, but wasn't satisfied with their "Out the Door" price or the fact that I was left hanging for several days without communication. I found the exact vehicle I wanted at Lee Ford and called. I spoke with Morgan and explained that I know what I want, have a quote from one dealer, another dealer still to call and was ready to make a purchase based on who could give me the best price. All 3 dealers had the exact same vehicle/options/trim package/MSRP so I was comparing apples to apples. Morgan was eager to help, gave me a price over the phone. I thanked her and told her that I still needed to call one more place that evening and she offered her personal cell phone for me to continue to be in touch, even after they closed at 7pm. I told her I would call back by the next morning at the latest. She said that she was off the next day, but please call anyway with our decision, whether she was getting the sale or not. Not wanting to call too early on her day off, I planned to call around 9/9:30 am. She called me at 8:10 to check in. Long story short, we got a substantially better price and at a dealer an hour closer to home in VA. I was disappointed that she could not at least match the lower price, as we would have driven the extra hour to give her the sale. We were so impressed by her willingness to be available after they closed that night and also the next day on her day off. I texted her after purchasing our new Expedition to thank her for going above and beyond to make herself available. She was happy for us, asked to see pics of our vehicle and told me if I had any questions about our new Expedition, to please feel free to ask. Wow! Morgan is genuinely kind and caring and impressed us so much! I would recommend her highly for everyone in the area.

Awesome place ,they put a motor in my vehicle,and they did and awesome job,I think they're the best…read moreplace in Wilson,

Karl and his staff were wonderful! They were timely, communicated well and were very economical. We…read morejust moved to the area and knew that we would need to find a mechanic. We can check that off the list because we will definitely be using Knight's Auto for all of our automotive maintenance and repairs.